mirror of https://github.com/itflow-org/itflow
148 lines
5.2 KiB
PHP
148 lines
5.2 KiB
PHP
<?php
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require_once "config.php";
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// Set Timezone
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require_once "inc_set_timezone.php";
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require_once "functions.php";
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session_start();
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if (isset($_GET['accept_quote'], $_GET['url_key'])) {
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$quote_id = intval($_GET['accept_quote']);
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$url_key = sanitizeInput($_GET['url_key']);
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$sql = mysqli_query($mysqli, "SELECT * FROM quotes WHERE quote_id = $quote_id AND quote_url_key = '$url_key'");
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if (mysqli_num_rows($sql) == 1) {
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mysqli_query($mysqli, "UPDATE quotes SET quote_status = 'Accepted' WHERE quote_id = $quote_id");
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mysqli_query($mysqli, "INSERT INTO history SET history_status = 'Accepted', history_description = 'Client accepted Quote!', history_quote_id = $quote_id");
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customAction('quote_accept', $quote_id);
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$_SESSION['alert_message'] = "Quote Accepted";
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header("Location: " . $_SERVER["HTTP_REFERER"]);
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} else {
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echo "Invalid!!";
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}
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}
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if (isset($_GET['decline_quote'], $_GET['url_key'])) {
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$quote_id = intval($_GET['decline_quote']);
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$url_key = sanitizeInput($_GET['url_key']);
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$sql = mysqli_query($mysqli, "SELECT * FROM quotes WHERE quote_id = $quote_id AND quote_url_key = '$url_key'");
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if (mysqli_num_rows($sql) == 1) {
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mysqli_query($mysqli, "UPDATE quotes SET quote_status = 'Declined' WHERE quote_id = $quote_id");
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mysqli_query($mysqli, "INSERT INTO history SET history_status = 'Declined', history_description = 'Client declined Quote!', history_quote_id = $quote_id");
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customAction('quote_decline', $quote_id);
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$_SESSION['alert_type'] = "danger";
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$_SESSION['alert_message'] = "Quote Declined";
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header("Location: " . $_SERVER["HTTP_REFERER"]);
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} else {
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echo "Invalid!!";
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}
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}
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if (isset($_GET['reopen_ticket'], $_GET['url_key'])) {
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$ticket_id = intval($_GET['ticket_id']);
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$url_key = sanitizeInput($_GET['url_key']);
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$sql = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_id = $ticket_id AND ticket_url_key = '$url_key' AND ticket_resolved_at IS NOT NULL and ticket_closed_at IS NULL");
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if (mysqli_num_rows($sql) == 1) {
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// Update the ticket
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mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 2, ticket_resolved_at = NULL WHERE ticket_id = $ticket_id AND ticket_url_key = '$url_key'");
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// Add reply
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mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = 'Ticket reopened by client (guest URL).', ticket_reply_type = 'Internal', ticket_reply_by = 0, ticket_reply_ticket_id = $ticket_id");
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//Logging
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mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Replied', log_description = '$ticket_id reopened by client (guest)', log_ip = '$session_ip', log_user_agent = '$session_user_agent'");
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customAction('ticket_update', $ticket_id);
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$_SESSION['alert_message'] = "Ticket reopened";
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header("Location: " . $_SERVER["HTTP_REFERER"]);
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} else {
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echo "Invalid!!";
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}
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}
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if (isset($_GET['close_ticket'], $_GET['url_key'])) {
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$ticket_id = intval($_GET['ticket_id']);
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$url_key = sanitizeInput($_GET['url_key']);
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$sql = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_id = $ticket_id AND ticket_url_key = '$url_key' AND ticket_resolved_at IS NOT NULL and ticket_closed_at IS NULL");
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if (mysqli_num_rows($sql) == 1) {
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// Update the ticket
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mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 5, ticket_closed_at = NOW() WHERE ticket_id = $ticket_id AND ticket_url_key = '$url_key'");
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// Add reply
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mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = 'Ticket closed by client (guest URL).', ticket_reply_type = 'Internal', ticket_reply_by = 0, ticket_reply_ticket_id = $ticket_id");
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//Logging
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mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Replied', log_description = '$ticket_id closed by client (guest)', log_ip = '$session_ip', log_user_agent = '$session_user_agent'");
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customAction('ticket_close', $ticket_id);
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$_SESSION['alert_message'] = "Ticket closed";
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header("Location: " . $_SERVER["HTTP_REFERER"]);
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} else {
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echo "Invalid!!";
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}
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}
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if (isset($_GET['add_ticket_feedback'], $_GET['url_key'])) {
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$ticket_id = intval($_GET['ticket_id']);
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$url_key = sanitizeInput($_GET['url_key']);
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$feedback = sanitizeInput($_GET['feedback']);
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$sql = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_id = $ticket_id AND ticket_url_key = '$url_key' AND ticket_closed_at IS NOT NULL");
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if (mysqli_num_rows($sql) == 1) {
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// Add feedback
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mysqli_query($mysqli, "UPDATE tickets SET ticket_feedback = '$feedback' WHERE ticket_id = $ticket_id AND ticket_url_key = '$url_key'");
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// Notify on bad feedback
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if ($feedback == "Bad") {
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mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Feedback', notification = 'Guest rated ticket ID $ticket_id as bad'");
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}
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$_SESSION['alert_message'] = "Feedback recorded - thank you";
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header("Location: " . $_SERVER["HTTP_REFERER"]);
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customAction('ticket_feedback', $ticket_id);
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} else {
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echo "Invalid!!";
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}
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}
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