mirror of
https://github.com/itflow-org/itflow
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d08ef6184a
Response/resolution targets stamped at creation from per-client/priority assignments, business-hours due date math, warn/breach alert stages via cron/ticket_sla.php, ticket list coloring, per-ticket SLA override, admin page for plans/assignments/business hours. DB update 2.5.0. No behavior change unless SLAs are assigned. Bulk reply now only counts Public replies as first response.
64 lines
2.4 KiB
PHP
64 lines
2.4 KiB
PHP
<?php
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require_once '../validate_api_key.php';
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require_once '../require_post_method.php';
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// Ticket-related settings
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require_once "../../../includes/load_global_settings.php";
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$sql = mysqli_query($mysqli, "SELECT company_name, company_phone FROM companies WHERE company_id = 1");
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$row = mysqli_fetch_assoc($sql);
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$company_name = $row['company_name'];
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$company_phone = formatPhoneNumber($row['company_phone']);
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// Parse Info
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$ticket_row = false; // Creation, not an update
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require_once 'ticket_model.php';
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// Default
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$insert_id = false;
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if (!empty($subject)) {
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if (!is_int($client_id)) {
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$client_id = 0;
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}
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// If no contact is selected automatically choose the primary contact for the client (if client set)
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if ($contact == 0 && $client_id != 0) {
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$sql = mysqli_query($mysqli,"SELECT contact_id FROM contacts WHERE contact_client_id = $client_id AND contact_primary = 1");
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$row = mysqli_fetch_assoc($sql);
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$contact = intval($row['contact_id']);
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}
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// Atomically increment and get the new ticket number
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mysqli_query($mysqli, "
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UPDATE settings
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SET
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config_ticket_next_number = LAST_INSERT_ID(config_ticket_next_number),
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config_ticket_next_number = config_ticket_next_number + 1
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WHERE company_id = 1
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");
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$ticket_number = mysqli_insert_id($mysqli);
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// Insert ticket
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$url_key = randomString(32);
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$insert_sql = mysqli_query($mysqli,"INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_source = 'API', ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_status = 1, ticket_billable = $billable, ticket_vendor_ticket_number = '$vendor_ticket_number', ticket_vendor_id = $vendor_id, ticket_created_by = 0, ticket_assigned_to = $assigned_to, ticket_contact_id = $contact, ticket_asset_id = $asset, ticket_url_key = '$url_key', ticket_client_id = $client_id");
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// Check insert & get insert ID
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if ($insert_sql) {
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$insert_id = mysqli_insert_id($mysqli);
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applyTicketSla($insert_id);
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// Logging
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logAudit("Ticket", "Create", "Created ticket $config_ticket_prefix$ticket_number $subject via API ($api_key_name)", $client_id, $insert_id);
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logAudit("API", "Success", "Created ticket $config_ticket_prefix$ticket_number $subject via API ($api_key_name)", $client_id);
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}
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}
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// Output
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require_once '../create_output.php';
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