mirror of
https://github.com/itflow-org/itflow
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162a597da9
Statuses can be flagged to pause the resolution clock; sla_history records the intervals a ticket's clock actually ran and the deadline is re-based on remaining budget when it resumes. Adds SLA Summary and SLA by Client reports, an SLA state filter on the ticket list, SLA colouring on kanban cards, and an Urgent column on the Tickets by Client report. DB update 2.5.1. Also fixes resolution SLA verdicts being skipped when resolving via kanban or the client portal.
181 lines
9.7 KiB
PHP
181 lines
9.7 KiB
PHP
<!-- Main Sidebar Container -->
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<aside class="main-sidebar sidebar-dark-primary d-print-none">
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<a class="pb-1 mt-1 brand-link" href="/agent/<?= $config_start_page ?>">
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<p class="h5"><i class="nav-icon fas fa-arrow-left ml-3 mr-2"></i>
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<span class="brand-text ">Back | <strong>Reports</strong>
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</p>
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</a>
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<!-- Sidebar -->
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<div class="sidebar">
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<!-- Sidebar Menu -->
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<nav>
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<ul class="nav nav-pills nav-sidebar flex-column mt-2" data-widget="treeview" data-accordion="false">
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<?php if ($config_module_enable_accounting == 1 && lookupUserPermission("module_financial") >= 1) { ?>
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<li class="nav-header">INCOME</li>
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<li class="nav-item">
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<a href="/agent/reports/income_summary.php" class="nav-link <?php if (basename($_SERVER["PHP_SELF"]) == "income_summary.php") { echo "active"; } ?>">
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<i class="fas fa-hand-holding-usd nav-icon"></i>
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<p>Income</p>
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</a>
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</li>
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<li class="nav-item">
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<a href="/agent/reports/income_by_client.php" class="nav-link <?php if (basename($_SERVER["PHP_SELF"]) == "income_by_client.php") { echo "active"; } ?>">
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<i class="far fa-user nav-icon"></i>
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<p>Income by Client</p>
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</a>
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</li>
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<li class="nav-item">
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<a href="/agent/reports/recurring_by_client.php" class="nav-link <?php if (basename($_SERVER["PHP_SELF"]) == "recurring_by_client.php") { echo "active"; } ?>">
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<i class="fa fa-sync nav-icon"></i>
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<p>Recurring Income by Client</p>
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</a>
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</li>
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<li class="nav-item">
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<a href="/agent/reports/outstanding_balances.php" class="nav-link <?php if (basename($_SERVER["PHP_SELF"]) == "outstanding_balances.php") { echo "active"; } ?>">
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<i class="fa fa-exclamation-triangle nav-icon"></i>
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<p>Outstanding Balances</p>
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</a>
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</li>
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<li class="nav-header">EXPENSES</li>
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<li class="nav-item">
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<a href="/agent/reports/expense_summary.php" class="nav-link <?php if (basename($_SERVER["PHP_SELF"]) == "expense_summary.php") { echo "active"; } ?>">
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<i class="fas fa-shopping-cart nav-icon"></i>
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<p>Expense</p>
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</a>
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</li>
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<li class="nav-item">
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<a href="/agent/reports/expense_by_vendor.php" class="nav-link <?php if (basename($_SERVER["PHP_SELF"]) == "expense_by_vendor.php") { echo "active"; } ?>">
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<i class="far fa-building nav-icon"></i>
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<p>Expense by Vendor</p>
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</a>
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</li>
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<li class="nav-header">STATEMENTS</li>
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<li class="nav-item">
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<a href="/agent/reports/tax_summary.php" class="nav-link <?php if (basename($_SERVER["PHP_SELF"]) == "tax_summary.php") { echo "active"; } ?>">
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<i class="fas fa-percent nav-icon"></i>
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<p>Tax Summary</p>
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</a>
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</li>
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<li class="nav-item">
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<a href="/agent/reports/profit_loss.php" class="nav-link <?php if (basename($_SERVER["PHP_SELF"]) == "profit_loss.php") { echo "active"; } ?>">
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<i class="fas fa-file-invoice-dollar nav-icon"></i>
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<p>Profit & Loss</p>
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</a>
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</li>
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<?php } // End financial reports IF statement ?>
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<?php if (($config_module_enable_accounting == 1 && lookupUserPermission("module_financial") >= 1) || ($config_module_enable_ticketing && lookupUserPermission("module_support") >= 1)) { ?>
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<li class="nav-header">TIME</li>
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<?php } ?>
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<?php if ($config_module_enable_accounting == 1 && lookupUserPermission("module_financial") >= 1) { ?>
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<li class="nav-item">
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<a href="/agent/reports/tickets_unbilled.php" class="nav-link <?php if (basename($_SERVER["PHP_SELF"]) == "tickets_unbilled.php") { echo "active"; } ?>">
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<i class="nav-icon fas fa-hourglass-half"></i>
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<p>Unbilled Tickets</p>
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</a>
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</li>
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<li class="nav-item">
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<a href="/agent/reports/client_ticket_time_detail.php" class="nav-link <?php if (basename($_SERVER["PHP_SELF"]) == "client_ticket_time_detail.php") { echo "active"; } ?>">
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<i class="nav-icon fas fa-stopwatch"></i>
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<p>Time Detail by Client</p>
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</a>
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</li>
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<?php } ?>
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<?php if ($config_module_enable_ticketing && lookupUserPermission("module_support") >= 1) { ?>
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<li class="nav-item">
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<a href="/agent/reports/time_by_tech.php" class="nav-link <?php if (basename($_SERVER["PHP_SELF"]) == "time_by_tech.php") { echo "active"; } ?>">
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<i class="nav-icon fas fa-user-clock"></i>
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<p>Time by Technician</p>
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</a>
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</li>
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<?php } ?>
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<?php if (($config_module_enable_ticketing && lookupUserPermission("module_support") >= 1) || lookupUserPermission("module_credential") >= 1) { ?>
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<li class="nav-header">TECHNICAL</li>
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<?php } ?>
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<?php if ($config_module_enable_ticketing && lookupUserPermission("module_support") >= 1) { ?>
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<li class="nav-item">
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<a href="/agent/reports/ticket_summary.php" class="nav-link <?php if (basename($_SERVER["PHP_SELF"]) == "ticket_summary.php") { echo "active"; } ?>">
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<i class="nav-icon fas fa-life-ring"></i>
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<p>Tickets</p>
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</a>
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</li>
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<li class="nav-item">
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<a href="/agent/reports/ticket_by_client.php" class="nav-link <?php if (basename($_SERVER["PHP_SELF"]) == "ticket_by_client.php") { echo "active"; } ?>">
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<i class="nav-icon fas fa-life-ring"></i>
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<p>Tickets by Client</p>
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</a>
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</li>
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<li class="nav-item">
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<a href="/agent/reports/sla_summary.php" class="nav-link <?php if (basename($_SERVER["PHP_SELF"]) == "sla_summary.php") { echo "active"; } ?>">
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<i class="nav-icon fas fa-stopwatch"></i>
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<p>SLA Summary</p>
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</a>
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</li>
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<li class="nav-item">
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<a href="/agent/reports/sla_by_client.php" class="nav-link <?php if (basename($_SERVER["PHP_SELF"]) == "sla_by_client.php") { echo "active"; } ?>">
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<i class="nav-icon fas fa-stopwatch"></i>
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<p>SLA by Client</p>
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</a>
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</li>
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<?php } ?>
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<?php if (lookupUserPermission("module_credential") >= 1) { ?>
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<li class="nav-item">
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<a href="/agent/reports/credential_rotation.php" class="nav-link <?php if (basename($_SERVER["PHP_SELF"]) == "credential_rotation.php") { echo "active"; } ?>">
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<i class="nav-icon fas fa-key"></i>
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<p>Credential Rotation</p>
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</a>
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</li>
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<?php } ?>
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<?php
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$sql_custom_links = mysqli_query($mysqli, "SELECT * FROM custom_links
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WHERE custom_link_location = 5 AND custom_link_archived_at IS NULL
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ORDER BY custom_link_order ASC, custom_link_name ASC"
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);
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while ($row = mysqli_fetch_assoc($sql_custom_links)) {
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$custom_link_name = escapeHtml($row['custom_link_name']);
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$custom_link_uri = escapeUrl($row['custom_link_uri']);
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$custom_link_icon = escapeHtml($row['custom_link_icon']);
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$custom_link_new_tab = intval($row['custom_link_new_tab']);
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if ($custom_link_new_tab == 1) {
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$target = "target='_blank' rel='noopener noreferrer'";
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} else {
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$target = "";
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}
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?>
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<li class="nav-item">
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<a href="<?= $custom_link_uri ?>" <?= $target ?> class="nav-link <?php if (basename($_SERVER["PHP_SELF"]) == basename($custom_link_uri)) { echo "active"; } ?>">
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<i class="fas fa-<?= $custom_link_icon ?> nav-icon"></i>
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<p><?= $custom_link_name ?></p>
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<i class="fas fa-angle-right nav-icon float-right"></i>
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</a>
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</li>
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<?php } ?>
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</ul>
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</nav>
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<!-- /.sidebar-menu -->
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<div class="sidebar-custom mb-3">
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</div>
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</div>
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<!-- /.sidebar -->
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</aside>
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