itflow/admin/post/ticket_template.php

<?php

// Ticket Templates

defined('FROM_POST_HANDLER') || die("Direct file access is not allowed");

// Import shared code from user-side tickets/tasks as we reuse functions
require_once '../agent/post/ticket.php';
require_once '../agent/post/task.php';

if (isset($_POST['add_ticket_template'])) {

    validateCSRFToken();

    $name = escapeSql($_POST['name']);
    $description = escapeSql($_POST['description']);
    $subject = escapeSql($_POST['subject']);
    $details = mysqli_real_escape_string($mysqli, $_POST['details']);
    $project_template_id = intval($_POST['project_template']);

    mysqli_query($mysqli, "INSERT INTO ticket_templates SET ticket_template_name = '$name', ticket_template_description = '$description', ticket_template_subject = '$subject', ticket_template_details = '$details'");

    $ticket_template_id = mysqli_insert_id($mysqli);

    // At the end of the project template's tickets
    if ($project_template_id && mysqli_num_rows(mysqli_query($mysqli, "SELECT 1 FROM project_templates WHERE project_template_id = $project_template_id"))) {
        $order = intval(mysqli_fetch_row(mysqli_query($mysqli, "SELECT COALESCE(MAX(ticket_template_order), 0) + 1 FROM project_template_ticket_templates WHERE project_template_id = $project_template_id"))[0]);
        mysqli_query($mysqli, "INSERT INTO project_template_ticket_templates SET project_template_id = $project_template_id, ticket_template_id = $ticket_template_id, ticket_template_order = $order");
    }

    logAudit("Ticket Template", "Create", "$session_name created ticket template $name", 0, $ticket_template_id);

    flashAlert("Ticket template <strong>" . stripslashes($name) . "</strong> created");

    redirect();

}

if (isset($_POST['edit_ticket_template'])) {

    validateCSRFToken();

    $ticket_template_id = intval($_POST['ticket_template_id']);
    $name = escapeSql($_POST['name']);
    $description = escapeSql($_POST['description']);
    $subject = escapeSql($_POST['subject']);
    $details = mysqli_real_escape_string($mysqli, $_POST['details']);

    mysqli_query($mysqli, "UPDATE ticket_templates SET ticket_template_name = '$name', ticket_template_description = '$description', ticket_template_subject = '$subject', ticket_template_details = '$details' WHERE ticket_template_id = $ticket_template_id");

    logAudit("Ticket Template", "Edit", "$session_name edited ticket template $name", 0, $ticket_template_id);

    flashAlert("Ticket template <strong>" . stripslashes($name) . "</strong> saved");

    redirect();

}

if (isset($_GET['delete_ticket_template'])) {

    validateCSRFToken();

    $ticket_template_id = intval($_GET['delete_ticket_template']);

    $ticket_template_name = escapeSql(getFieldById('ticket_templates', $ticket_template_id, 'ticket_template_name'));

    mysqli_query($mysqli, "DELETE FROM ticket_templates WHERE ticket_template_id = $ticket_template_id");

    // Delete Associations
    mysqli_query($mysqli, "DELETE FROM task_templates WHERE task_template_ticket_template_id = $ticket_template_id");
    mysqli_query($mysqli, "DELETE FROM project_template_ticket_templates WHERE ticket_template_id = $ticket_template_id");

    // Unlink from recurring tickets rather than deleting them - the schedule is still
    // wanted, it just stops contributing tasks to the tickets it raises
    mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_ticket_template_id = 0 WHERE recurring_ticket_ticket_template_id = $ticket_template_id");

    logAudit("Ticket Template", "Delete", "$session_name deleted ticket template $ticket_template_name");

    flashAlert("Ticket template <strong>" . stripslashes($ticket_template_name) . "</strong> and its tasks deleted", 'error');

    redirect();

}

if (isset($_POST['add_ticket_template_task'])) {

    validateCSRFToken();

    $ticket_template_id = intval($_POST['ticket_template_id']);
    $task_name = escapeSql($_POST['task_name']);

    mysqli_query($mysqli, "INSERT INTO task_templates SET task_template_name = '$task_name', task_template_ticket_template_id = $ticket_template_id");

    $task_template_id = mysqli_insert_id($mysqli);

    logAudit("Ticket Template", "Create", "$session_name created task $task_name for ticket template", 0, $ticket_template_id);

    flashAlert("Task <strong>" . stripslashes($task_name) . "</strong> added");

    redirect();

}

if (isset($_GET['delete_task_template'])) {

    validateCSRFToken();

    $task_template_id = intval($_GET['delete_task_template']);

    $task_template_name = escapeSql(getFieldById('task_templates', $task_template_id, 'task_template_name'));

    mysqli_query($mysqli, "DELETE FROM task_templates WHERE task_template_id = $task_template_id");

    logAudit("Ticket Template", "Edit", "$session_name deleted task $task_template_name from ticket template");

    flashAlert("Task <strong>" . stripslashes($task_template_name) . "</strong> deleted", 'error');

    redirect();

}