2026-11-13 02:41:53 -05:00
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Rebuild Admin > SLAs on the standard list pattern: the SLAs are a searchable, sortable, paged list with Active and Archived views and the settings forms beside it, and each SLA shows its targets in business time with the hours typed under it, the priorities it is the default for and what uses it (open tickets, contracts and contract templates); closure days become views of the same list, coming up and past, searched by name, date, month or weekday, and Add US Holidays is a window that says how many of each year are already in; the SLA window takes targets as hours and minutes and refuses a missing name, a missing response target or a resolution target shorter than the response target; archiving says what stops getting the SLA and an archived default is shown as archived; Default SLA by priority uses the select picker, Business hours and alerts has day buttons and warns when cron is not running, and an On tickets now strip links to the tickets close to or past a target; fix business hours that end before they start being accepted and running the SLA clocks around the clock, keep the warning percent within 1 to 99, word the save messages as tickets not yet closed, and fix the backslash shown after saving an SLA with an apostrophe in its name; add slaBusinessDayMinutes, formatSlaClockMinutes and slaTargetMinutes to functions/sla.php; no database change
2026-11-13 02:25:09 -05:00
Rebuild Admin > SLAs on the standard list pattern: the SLAs are a searchable, sortable, paged list with Active and Archived views and the settings forms beside it, and each SLA shows its targets in business time with the hours typed under it, the priorities it is the default for and what uses it (open tickets, contracts and contract templates); closure days become views of the same list, coming up and past, searched by name, date, month or weekday, and Add US Holidays is a window that says how many of each year are already in; the SLA window takes targets as hours and minutes and refuses a missing name, a missing response target or a resolution target shorter than the response target; archiving says what stops getting the SLA and an archived default is shown as archived; Default SLA by priority uses the select picker, Business hours and alerts has day buttons and warns when cron is not running, and an On tickets now strip links to the tickets close to or past a target; fix business hours that end before they start being accepted and running the SLA clocks around the clock, keep the warning percent within 1 to 99, word the save messages as tickets not yet closed, and fix the backslash shown after saving an SLA with an apostrophe in its name; add slaBusinessDayMinutes, formatSlaClockMinutes and slaTargetMinutes to functions/sla.php; no database change
2026-11-13 02:25:09 -05:00
Rebuild Admin > SLAs on the standard list pattern: the SLAs are a searchable, sortable, paged list with Active and Archived views and the settings forms beside it, and each SLA shows its targets in business time with the hours typed under it, the priorities it is the default for and what uses it (open tickets, contracts and contract templates); closure days become views of the same list, coming up and past, searched by name, date, month or weekday, and Add US Holidays is a window that says how many of each year are already in; the SLA window takes targets as hours and minutes and refuses a missing name, a missing response target or a resolution target shorter than the response target; archiving says what stops getting the SLA and an archived default is shown as archived; Default SLA by priority uses the select picker, Business hours and alerts has day buttons and warns when cron is not running, and an On tickets now strip links to the tickets close to or past a target; fix business hours that end before they start being accepted and running the SLA clocks around the clock, keep the warning percent within 1 to 99, word the save messages as tickets not yet closed, and fix the backslash shown after saving an SLA with an apostrophe in its name; add slaBusinessDayMinutes, formatSlaClockMinutes and slaTargetMinutes to functions/sla.php; no database change
2026-11-13 02:25:09 -05:00
Rebuild Admin > SLAs on the standard list pattern: the SLAs are a searchable, sortable, paged list with Active and Archived views and the settings forms beside it, and each SLA shows its targets in business time with the hours typed under it, the priorities it is the default for and what uses it (open tickets, contracts and contract templates); closure days become views of the same list, coming up and past, searched by name, date, month or weekday, and Add US Holidays is a window that says how many of each year are already in; the SLA window takes targets as hours and minutes and refuses a missing name, a missing response target or a resolution target shorter than the response target; archiving says what stops getting the SLA and an archived default is shown as archived; Default SLA by priority uses the select picker, Business hours and alerts has day buttons and warns when cron is not running, and an On tickets now strip links to the tickets close to or past a target; fix business hours that end before they start being accepted and running the SLA clocks around the clock, keep the warning percent within 1 to 99, word the save messages as tickets not yet closed, and fix the backslash shown after saving an SLA with an apostrophe in its name; add slaBusinessDayMinutes, formatSlaClockMinutes and slaTargetMinutes to functions/sla.php; no database change
2026-11-13 02:25:09 -05:00
2026-11-13 02:41:53 -05:00
johnnyq
bf7f6d476b
Word contract SLA targets as the SLA clock counts them: slaMinutesText now gives formatSlaMinutes in business time, so the contract page, the contract and template windows, the contract document and its PDF read 4 business hours and 6 business days where they read 4 hrs and 2 days; add an exact option to formatSlaMinutes that drops no remainder, used by contracts and Admin > SLAs so both word a target the same, with the emails unchanged; keep the old wording only for comparing fingerprints through the new contractDocumentIs, so a contract signed or out for signature before this is not marked as changed or withdrawn by the rewording alone and keeps the text it was sent with; a document now depends on the business hours wherever a target is a business day or more; changelog entries for 26.11.8 including an Upgrading note to check signed copies; no database change