mirror of https://github.com/itflow-org/itflow
412 lines
22 KiB
PHP
412 lines
22 KiB
PHP
<?php
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// Default Column Sortby Filter
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$sort = "ticket_number";
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$order = "DESC";
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// If client_id is in URI then show client Side Bar and client header
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if (isset($_GET['client_id'])) {
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require_once "includes/inc_all_client.php";
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$client_query = "AND ticket_client_id = $client_id";
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$client_url = "client_id=$client_id&";
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} else {
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require_once "includes/inc_all.php";
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$client_query = '';
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$client_url = '';
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}
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// Perms
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enforceUserPermission('module_support');
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// Ticket status from GET
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if (isset($_GET['status']) && is_array($_GET['status']) && !empty($_GET['status'])) {
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// Sanitize each element of the status array
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$sanitizedStatuses = array();
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foreach ($_GET['status'] as $status) {
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// Escape each status to prevent SQL injection
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$sanitizedStatuses[] = "'" . intval($status) . "'";
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}
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// Convert the sanitized statuses into a comma-separated string
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$sanitizedStatusesString = implode(",", $sanitizedStatuses);
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$ticket_status_snippet = "ticket_status IN ($sanitizedStatusesString)";
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} else {
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// TODO: Convert this to use the status IDs
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if (isset($_GET['status']) && ($_GET['status']) == 'Closed') {
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$status = 'Closed';
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$ticket_status_snippet = "ticket_resolved_at IS NOT NULL";
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} else {
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// Default - Show open tickets
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$status = 'Open';
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$ticket_status_snippet = "ticket_resolved_at IS NULL";
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}
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}
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if (isset($_GET['billable']) && ($_GET['billable']) == '1') {
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if (isset($_GET['unbilled'])) {
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$billable = 1;
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$ticket_billable_snippet = "AND ticket_billable = 1 AND ticket_invoice_id = 0";
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$ticket_status_snippet = '1 = 1';
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}
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} else {
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$billable = 0;
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$ticket_billable_snippet = '';
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}
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// Category Filter
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if (isset($_GET['category']) & !empty($_GET['category'])) {
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$category_query = 'AND (ticket_category = ' . intval($_GET['category']) . ')';
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$category_filter = intval($_GET['category']);
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} else {
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// Default - any
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$category_query = '';
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$category_filter = '';
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}
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// Ticket assignment status filter
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// Default - any
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$ticket_assigned_query = '';
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$ticket_assigned_filter_id = '';
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if (isset($_GET['assigned']) & !empty($_GET['assigned'])) {
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if ($_GET['assigned'] == 'unassigned') {
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$ticket_assigned_query = 'AND ticket_assigned_to = 0';
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$ticket_assigned_filter_id = 0;
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} else {
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$ticket_assigned_query = 'AND ticket_assigned_to = ' . intval($_GET['assigned']);
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$ticket_assigned_filter_id = intval($_GET['assigned']);
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}
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}
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// Ticket client access snippet
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$ticket_permission_snippet = '';
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if (!empty($client_access_string)) {
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$ticket_permission_snippet = "AND ticket_client_id IN ($client_access_string)";
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}
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// Main ticket query:
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$sql = mysqli_query(
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$mysqli,
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"SELECT SQL_CALC_FOUND_ROWS * FROM tickets
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LEFT JOIN clients ON ticket_client_id = client_id
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LEFT JOIN contacts ON ticket_contact_id = contact_id
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LEFT JOIN users ON ticket_assigned_to = user_id
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LEFT JOIN assets ON ticket_asset_id = asset_id
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LEFT JOIN locations ON ticket_location_id = location_id
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LEFT JOIN vendors ON ticket_vendor_id = vendor_id
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LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id
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LEFT JOIN categories ON ticket_category = category_id
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WHERE $ticket_status_snippet " . $ticket_assigned_query . "
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$category_query
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AND DATE(ticket_created_at) BETWEEN '$dtf' AND '$dtt'
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AND (CONCAT(ticket_prefix,ticket_number) LIKE '%$q%' OR client_name LIKE '%$q%' OR ticket_subject LIKE '%$q%' OR ticket_status_name LIKE '%$q%' OR ticket_priority LIKE '%$q%' OR user_name LIKE '%$q%' OR contact_name LIKE '%$q%' OR asset_name LIKE '%$q%' OR vendor_name LIKE '%$q%' OR ticket_vendor_ticket_number LIKE '%q%')
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$ticket_billable_snippet
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$ticket_permission_snippet
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$client_query
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ORDER BY
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CASE
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WHEN '$sort' = 'ticket_priority' THEN
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CASE ticket_priority
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WHEN 'High' THEN 1
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WHEN 'Medium' THEN 2
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WHEN 'Low' THEN 3
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ELSE 4 -- Optional: for unexpected priority values
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END
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ELSE NULL
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END $order,
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$sort $order -- Apply normal sorting by $sort and $order
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LIMIT $record_from, $record_to"
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);
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$num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
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//Get Total tickets open
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$sql_total_tickets_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_open FROM tickets WHERE ticket_resolved_at IS NULL $client_query $ticket_permission_snippet");
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$row = mysqli_fetch_array($sql_total_tickets_open);
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$total_tickets_open = intval($row['total_tickets_open']);
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//Get Total tickets closed
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$sql_total_tickets_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_closed FROM tickets WHERE ticket_resolved_at IS NOT NULL $client_query $ticket_permission_snippet");
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$row = mysqli_fetch_array($sql_total_tickets_closed);
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$total_tickets_closed = intval($row['total_tickets_closed']);
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//Get Unassigned tickets
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$sql_total_tickets_unassigned = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_unassigned FROM tickets WHERE ticket_assigned_to = '0' AND ticket_resolved_at IS NULL $client_query $ticket_permission_snippet");
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$row = mysqli_fetch_array($sql_total_tickets_unassigned);
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$total_tickets_unassigned = intval($row['total_tickets_unassigned']);
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//Get Total tickets assigned to me
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$sql_total_tickets_assigned = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_assigned FROM tickets WHERE ticket_assigned_to = $session_user_id AND ticket_resolved_at IS NULL $client_query $ticket_permission_snippet");
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$row = mysqli_fetch_array($sql_total_tickets_assigned);
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$user_active_assigned_tickets = intval($row['total_tickets_assigned']);
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$sql_categories_filter = mysqli_query(
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$mysqli,
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"SELECT * FROM categories
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WHERE category_type = 'Ticket'
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AND category_archived_at IS NULL
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ORDER BY category_name"
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);
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?>
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<style>
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.popover {
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max-width: 600px;
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}
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</style>
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<div class="card card-dark">
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<div class="card-header py-2">
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<h3 class="card-title mt-2"><i class="fa fa-fw fa-life-ring mr-2"></i>Tickets
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<small class="ml-3">
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<a href="?<?php echo $client_url; ?>status=Open" class="badge badge-pill text-light p-1 <?php if($status == 'Open') { echo "badge-light text-dark"; } ?>"><strong><?php echo $total_tickets_open; ?></strong> Open</a> |
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<a href="?<?php echo $client_url; ?>status=Closed" class="badge badge-pill text-light p-1 <?php if($status == 'Closed') { echo "badge-light text-dark"; } ?>"><strong><?php echo $total_tickets_closed; ?></strong> Closed</a>
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</small>
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</h3>
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<?php if (lookupUserPermission("module_support") >= 2) { ?>
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<div class="card-tools">
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<div class="btn-group">
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<button type="button" class="btn btn-primary ajax-modal" data-modal-url="modals/ticket/ticket_add_v2.php?<?= $client_url ?>" data-modal-size="lg">
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<i class="fas fa-plus"></i><span class="d-none d-lg-inline ml-2">New Ticket</span>
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</button>
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<?php if ($num_rows[0] > 0) { ?>
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<button type="button" class="btn btn-primary dropdown-toggle dropdown-toggle-split" data-toggle="dropdown"></button>
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<div class="dropdown-menu">
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<a class="dropdown-item text-dark" href="#" data-toggle="modal" data-target="#exportTicketModal">
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<i class="fa fa-fw fa-download mr-2"></i>Export
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</a>
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</div>
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<?php } ?>
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</div>
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</div>
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<?php } ?>
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</div>
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<div class="card-body">
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<form autocomplete="off">
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<?php if ($client_url) { ?>
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<input type="hidden" name="client_id" value="<?php echo $client_id; ?>">
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<?php } ?>
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<input type="hidden" name="status" value="<?php echo $status; ?>">
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<div class="row">
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<div class="col-sm-4">
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<div class="input-group mb-3 mb-sm-0">
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<input type="search" class="form-control" name="q" value="<?php if (isset($q)) { echo stripslashes(nullable_htmlentities($q)); } ?>" placeholder="Search Tickets">
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<div class="input-group-append">
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<button class="btn btn-secondary" type="button" data-toggle="collapse" data-target="#advancedFilter"><i class="fas fa-filter"></i></button>
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<button class="btn btn-primary"><i class="fa fa-search"></i></button>
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</div>
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</div>
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</div>
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<div class="col-sm-3">
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<div class="form-group">
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<div class="input-group">
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<div class="input-group-prepend">
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<span class="input-group-text bg-light"><i class="fas fa-layer-group"></i></span>
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</div>
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<select class="form-control select2" name="category" onchange="this.form.submit()">
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<option value="">- All Categories -</option>
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<?php
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while ($row = mysqli_fetch_array($sql_categories_filter)) {
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$category_id = intval($row['category_id']);
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$category_name = nullable_htmlentities($row['category_name']);
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?>
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<option <?php if ($category_filter == $category_id) { echo "selected"; } ?> value="<?php echo $category_id; ?>"><?php echo $category_name; ?></option>
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<?php
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}
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?>
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</select>
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</div>
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</div>
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</div>
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<div class="col-sm-5">
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<div class="btn-group float-right">
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<div class="btn-group">
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<button class="btn btn-outline-dark dropdown-toggle" id="dropdownMenuButton" data-toggle="dropdown">
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<i class="fa fa-fw fa-eye"></i>
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<span class="d-none d-xl-inline ml-2">View</span>
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</button>
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<div class="dropdown-menu">
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<a class="dropdown-item" href="<?=htmlspecialchars('?' . http_build_query(array_merge($_GET, ['view' => 'list']))); ?>">List</a>
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<?php if ($status !== 'Closed') {?>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item " href="<?=htmlspecialchars('?' . http_build_query(array_merge($_GET, ['view' => 'kanban']))); ?>">Kanban</a>
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<?php } ?>
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</div>
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</div>
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<div class="btn-group">
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<button class="btn btn-outline-dark dropdown-toggle" id="categoriesDropdownMenuButton" data-toggle="dropdown">
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<i class="fa fa-fw fa-envelope"></i>
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<span class="d-none d-xl-inline ml-2">My Tickets</span>
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</button>
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<div class="dropdown-menu">
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<a class="dropdown-item" href="?<?php echo $client_url; ?>status=Open&assigned=<?php echo $session_user_id ?>">Active tickets (<?php echo $user_active_assigned_tickets ?>)</a>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item " href="?<?php echo $client_url; ?>status=Closed&assigned=<?php echo $session_user_id ?>">Closed tickets</a>
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</div>
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</div>
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<a href="?<?php echo $client_url; ?>assigned=unassigned" class="btn btn-outline-danger">
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<i class="fa fa-fw fa-exclamation-triangle"></i>
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<span class="d-none d-xl-inline ml-2">Unassigned</span> | <strong> <?php echo $total_tickets_unassigned; ?></strong>
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</a>
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<?php if (lookupUserPermission("module_support") >= 2) { ?>
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<div class="dropdown ml-2" id="bulkActionButton" hidden>
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<button class="btn btn-secondary dropdown-toggle" type="button" data-toggle="dropdown">
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<i class="fas fa-fw fa-layer-group mr-2"></i>Bulk Action (<span id="selectedCount">0</span>)
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</button>
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<div class="dropdown-menu">
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<a class="dropdown-item ajax-modal" href="#"
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data-modal-url="modals/ticket/ticket_bulk_assign.php"
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data-bulk="true">
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<i class="fas fa-fw fa-user-check mr-2"></i>Assign Agent
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</a>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item ajax-modal" href="#"
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data-modal-url="modals/ticket/ticket_bulk_edit_category.php"
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data-bulk="true">
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<i class="fas fa-fw fa-layer-group mr-2"></i>Set Category
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</a>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item ajax-modal" href="#"
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data-modal-url="modals/ticket/ticket_bulk_edit_priority.php"
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data-bulk="true">
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<i class="fas fa-fw fa-thermometer-half mr-2"></i>Set Priority
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</a>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item ajax-modal" href="#"
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data-modal-url="modals/ticket/ticket_bulk_reply.php"
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data-modal-size="lg"
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data-bulk="true">
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<i class="fas fa-fw fa-paper-plane mr-2"></i>Update/Reply
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</a>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item ajax-modal" href="#"
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data-modal-url="modals/ticket/ticket_bulk_add_project.php"
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data-bulk="true">
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<i class="fas fa-fw fa-project-diagram mr-2"></i>Set Project
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</a>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item ajax-modal" href="#"
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data-modal-url="modals/ticket/ticket_bulk_merge.php"
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data-bulk="true">
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<i class="fas fa-fw fa-clone mr-2"></i>Merge
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</a>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item ajax-modal" href="#"
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data-modal-url="modals/ticket/ticket_bulk_resolve.php"
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data-modal-size="lg"
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data-bulk="true">
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<i class="fas fa-fw fa-check mr-2"></i>Resolve
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</a>
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<?php if (lookupUserPermission("module_support") === 3) { ?>
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<div class="dropdown-divider"></div>
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<button class="dropdown-item text-danger text-bold confirm-link" type="submit" form="bulkActions" name="bulk_delete_tickets">
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<i class="fas fa-fw fa-trash mr-2"></i>Delete
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</button>
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<?php } ?>
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</div>
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</div>
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<?php } ?>
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</div>
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</div>
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</div>
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<div
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class="collapse mt-3
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<?php
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if (isset($_GET['dtf']) && $_GET['dtf'] !== '1970-01-01'
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|| (isset($_GET['status']) && is_array($_GET['status'])
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|| (isset($_GET['assigned']) && $_GET['assigned']
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)))
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{ echo "show"; }
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?>"
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id="advancedFilter"
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>
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<div class="row">
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<div class="col-md-3">
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<div class="form-group">
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<label>Date range</label>
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<input type="text" id="dateFilter" class="form-control" autocomplete="off">
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<input type="hidden" name="canned_date" id="canned_date" value="<?php echo nullable_htmlentities($_GET['canned_date']) ?? ''; ?>">
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<input type="hidden" name="dtf" id="dtf" value="<?php echo nullable_htmlentities($dtf ?? ''); ?>">
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<input type="hidden" name="dtt" id="dtt" value="<?php echo nullable_htmlentities($dtt ?? ''); ?>">
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</div>
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</div>
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<div class="col-md-3">
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<div class="form-group">
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<label>Ticket Status</label>
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<select onchange="this.form.submit()" class="form-control select2" name="status[]" data-placeholder="Select Status" multiple>
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<?php $sql_ticket_status = mysqli_query($mysqli, "SELECT * FROM ticket_statuses WHERE ticket_status_active = 1 ORDER BY ticket_status_order");
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while ($row = mysqli_fetch_array($sql_ticket_status)) {
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$ticket_status_id = intval($row['ticket_status_id']);
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$ticket_status_name = nullable_htmlentities($row['ticket_status_name']); ?>
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<option value="<?php echo $ticket_status_id ?>" <?php if (isset($_GET['status']) && is_array($_GET['status']) && in_array($ticket_status_id, $_GET['status'])) { echo 'selected'; } ?>> <?php echo $ticket_status_name ?> </option>
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<?php } ?>
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</select>
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</div>
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</div>
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<div class="col-md-3">
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<div class="form-group">
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<label>Assigned to</label>
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<select onchange="this.form.submit()" class="form-control select2" name="assigned">
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<option value="" <?php if ($ticket_assigned_filter_id == "") { echo "selected"; } ?>>Any</option>
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<option value="unassigned" <?php if ($ticket_assigned_filter_id == "0") { echo "selected"; } ?>>Unassigned</option>
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<?php
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$sql_assign_to = mysqli_query($mysqli, "SELECT * FROM users WHERE user_type = 1 AND user_archived_at IS NULL ORDER BY user_name ASC");
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while ($row = mysqli_fetch_array($sql_assign_to)) {
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$user_id = intval($row['user_id']);
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$user_name = nullable_htmlentities($row['user_name']);
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?>
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<option <?php if ($ticket_assigned_filter_id == $user_id) { echo "selected"; } ?> value="<?php echo $user_id; ?>"><?php echo $user_name; ?></option>
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<?php
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}
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?>
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</select>
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</div>
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</div>
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</div>
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</div>
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</form>
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</div>
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</div>
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<?php
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if (isset($_GET["view"])) {
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if ($_GET["view"] == "list") {
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require_once "ticket_list.php";
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} elseif ($_GET["view"] == "kanban") {
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require_once "ticket_kanban.php";
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}
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} else {
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// here we have to get default view setting
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if ($config_ticket_default_view === 0) {
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require_once "ticket_list.php";
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} elseif ($config_ticket_default_view === 2) {
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require_once "ticket_kanban.php";
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} else {
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require_once "ticket_list.php";
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}
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}
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?>
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<script src="../js/bulk_actions.js"></script>
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<?php
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require_once "modals/ticket/ticket_export.php";
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require_once "../includes/footer.php";
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