itflow/portal/tickets.php

135 lines
4.9 KiB
PHP

<?php
/*
* Client Portal
* Landing / Home page for the client portal
*/
require_once("inc_portal.php");
// Ticket status from GET
if (!isset($_GET['status'])) {
// If nothing is set, assume we only want to see open tickets
$status = 'Open';
$ticket_status_snippet = "ticket_status != 'Closed'";
} elseif (isset($_GET['status']) && ($_GET['status']) == 'Open') {
$status = 'Open';
$ticket_status_snippet = "ticket_status != 'Closed'";
} elseif (isset($_GET['status']) && ($_GET['status']) == 'Closed') {
$status = 'Closed';
$ticket_status_snippet = "ticket_status = 'Closed'";
} else {
$status = '%';
$ticket_status_snippet = "ticket_status LIKE '%'";
}
$contact_tickets = mysqli_query($mysqli, "SELECT * FROM tickets LEFT JOIN contacts ON ticket_contact_id = contact_id WHERE $ticket_status_snippet AND ticket_contact_id = $session_contact_id AND ticket_client_id = $session_client_id ORDER BY ticket_id DESC");
//Get Total tickets closed
$sql_total_tickets_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_closed FROM tickets WHERE ticket_status = 'Closed' AND ticket_client_id = $session_client_id AND ticket_contact_id = $session_contact_id");
$row = mysqli_fetch_array($sql_total_tickets_closed);
$total_tickets_closed = intval($row['total_tickets_closed']);
//Get Total tickets open
$sql_total_tickets_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_open FROM tickets WHERE ticket_status != 'Closed' AND ticket_client_id = $session_client_id AND ticket_contact_id = $session_contact_id");
$row = mysqli_fetch_array($sql_total_tickets_open);
$total_tickets_open = intval($row['total_tickets_open']);
//Get Total tickets
$sql_total_tickets = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets FROM tickets WHERE ticket_client_id = $session_client_id AND ticket_contact_id = $session_contact_id");
$row = mysqli_fetch_array($sql_total_tickets);
$total_tickets = intval($row['total_tickets']);
?>
<div class="row">
<div class="col-md-1 text-center">
<?php if (!empty($session_contact_photo)) { ?>
<img src="<?php echo "../uploads/clients/$session_client_id/$session_contact_photo"; ?>" alt="..." height="50" width="50" class="img-circle img-responsive">
<?php } else { ?>
<span class="fa-stack fa-2x rounded-left">
<i class="fa fa-circle fa-stack-2x text-secondary"></i>
<span class="fa fa-stack-1x text-white"><?php echo $session_contact_initials; ?></span>
</span>
<?php } ?>
</div>
<div class="col-md-11 p-0">
<h4>Welcome, <strong><?php echo $session_contact_name ?></strong>!</h4>
<hr>
</div>
</div>
<br>
<div class="row">
<div class="col-md-10">
<table class="table tabled-bordered border border-dark">
<thead class="thead-dark">
<tr>
<th>#</th>
<th>Subject</th>
<th>Status</th>
</tr>
</thead>
<tbody>
<?php
while ($row = mysqli_fetch_array($contact_tickets)) {
$ticket_id = intval($row['ticket_id']);
$ticket_prefix = htmlentities($row['ticket_prefix']);
$ticket_number = intval($row['ticket_number']);
$ticket_subject = htmlentities($row['ticket_subject']);
$ticket_status = htmlentities($row['ticket_status']);
?>
<tr>
<td>
<a href="ticket.php?id=<?php echo $ticket_id; ?>"><?php echo "$ticket_prefix$ticket_number"; ?></a>
</td>
<td>
<a href="ticket.php?id=<?php echo $ticket_id; ?>"><?php echo $ticket_subject; ?></a>
</td>
<td><?php echo $ticket_status; ?></td>
</tr>
<?php
}
?>
</tbody>
</table>
</div>
<div class="col-md-2">
<a href="ticket_add.php" class="btn btn-primary btn-block">New ticket</a>
<hr>
<a href="?status=Open" class="btn btn-danger btn-block p-3 mb-3 text-left">My Open tickets | <strong><?php echo $total_tickets_open ?></strong></a>
<a href="?status=Closed" class="btn btn-success btn-block p-3 mb-3 text-left">Resolved tickets | <strong><?php echo $total_tickets_closed ?></strong></a>
<a href="?status=%" class="btn btn-secondary btn-block p-3 mb-3 text-left">All my tickets | <strong><?php echo $total_tickets ?></strong></a>
<?php
if ($session_contact_id == $session_client_primary_contact_id || $session_contact_is_technical_contact) {
?>
<hr>
<a href="ticket_view_all.php" class="btn btn-dark btn-block p-2 mb-3">All Tickets</a>
<?php
}
?>
</div>
</div>
<?php require_once("portal_footer.php"); ?>