mirror of https://github.com/itflow-org/itflow
252 lines
9.2 KiB
PHP
252 lines
9.2 KiB
PHP
<?php
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/*
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* ITFlow - GET/POST request handler for AI Functions
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*/
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// TODO: Should this be moved to AJAX?
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if (isset($_GET['ai_reword'])) {
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header('Content-Type: application/json');
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$sql = mysqli_query($mysqli, "SELECT * FROM ai_models LEFT JOIN ai_providers ON ai_model_ai_provider_id = ai_provider_id WHERE ai_model_use_case = 'General' LIMIT 1");
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$row = mysqli_fetch_array($sql);
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$model_name = $row['ai_model_name'];
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$promptText = $row['ai_model_prompt'];
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$url = $row['ai_provider_api_url'];
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$key = $row['ai_provider_api_key'];
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// Collecting the input data from the AJAX request.
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$inputJSON = file_get_contents('php://input');
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$input = json_decode($inputJSON, TRUE); // Convert JSON into array.
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$userText = $input['text'];
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// Preparing the data for the OpenAI Chat API request.
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$data = [
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"model" => "$model_name", // Specify the model
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"messages" => [
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["role" => "system", "content" => $promptText],
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["role" => "user", "content" => $userText],
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],
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"temperature" => 0.5
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];
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// Initialize cURL session to the OpenAI Chat API.
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$ch = curl_init("$url");
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// Set cURL options for the request.
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curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
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curl_setopt($ch, CURLOPT_POST, true);
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curl_setopt($ch, CURLOPT_POSTFIELDS, json_encode($data));
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curl_setopt($ch, CURLOPT_HTTPHEADER, [
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'Content-Type: application/json',
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'Authorization: Bearer ' . $key,
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]);
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// Execute the cURL session and capture the response.
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$response = curl_exec($ch);
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curl_close($ch);
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// Decode the JSON response.
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$responseData = json_decode($response, true);
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// Check if the response contains the expected data and return it.
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if (isset($responseData['choices'][0]['message']['content'])) {
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// Get the response content.
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$content = $responseData['choices'][0]['message']['content'];
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// Clean any leading "html" word or other unwanted text at the beginning.
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$content = preg_replace('/^html/i', '', $content); // Remove any occurrence of 'html' at the start
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// Clean the response content to remove backticks or code block markers.
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$cleanedContent = str_replace('```', '', $content); // Remove backticks if they exist.
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// Trim any leading/trailing whitespace.
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$cleanedContent = trim($cleanedContent);
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// Return the cleaned response.
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echo json_encode(['rewordedText' => $cleanedContent]);
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} else {
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// Handle errors or unexpected response structure.
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echo json_encode(['rewordedText' => 'Failed to get a response from the AI API.']);
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}
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}
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if (isset($_GET['ai_ticket_summary'])) {
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header('Content-Type: text/html; charset=UTF-8');
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$sql = mysqli_query($mysqli, "SELECT * FROM ai_models LEFT JOIN ai_providers ON ai_model_ai_provider_id = ai_provider_id WHERE ai_model_use_case = 'General' LIMIT 1");
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$row = mysqli_fetch_array($sql);
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$model_name = $row['ai_model_name'];
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$url = $row['ai_provider_api_url'];
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$key = $row['ai_provider_api_key'];
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// Retrieve the ticket_id from POST
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$ticket_id = intval($_POST['ticket_id']);
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// Query the database for ticket details
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$sql = mysqli_query($mysqli, "
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SELECT ticket_subject, ticket_details, ticket_source, ticket_priority, ticket_status_name, category_name
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FROM tickets
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LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id
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LEFT JOIN categories ON ticket_category = category_id
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WHERE ticket_id = $ticket_id
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LIMIT 1
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");
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$row = mysqli_fetch_assoc($sql);
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$ticket_subject = $row['ticket_subject'];
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$ticket_details = strip_tags($row['ticket_details']); // strip HTML for cleaner prompt
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$ticket_status = $row['ticket_status_name'];
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$ticket_category = $row['category_name'];
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$ticket_source = $row['ticket_source'];
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$ticket_priority = $row['ticket_priority'];
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// Get ticket replies
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$sql_replies = mysqli_query($mysqli, "
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SELECT ticket_reply, ticket_reply_type, user_name
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FROM ticket_replies
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LEFT JOIN users ON ticket_reply_by = user_id
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WHERE ticket_reply_ticket_id = $ticket_id
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AND ticket_reply_archived_at IS NULL
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ORDER BY ticket_reply_id ASC
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");
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$all_replies_text = "";
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while ($reply = mysqli_fetch_assoc($sql_replies)) {
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$reply_type = $reply['ticket_reply_type'];
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$reply_text = strip_tags($reply['ticket_reply']);
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$reply_by = $reply['user_name'];
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$all_replies_text .= "\nReply Type: $reply_type Reply By: $reply_by: Reply Text: $reply_text";
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}
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$prompt = "
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Summarize the following IT support ticket and its responses in a concise, clear, and professional manner.
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The summary should include:
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1. Main Issue: What was the problem reported by the user?
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2. Actions Taken: What steps were taken to address the issue?
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3. Resolution or Next Steps: Was the issue resolved or is it ongoing?
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Please ensure:
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- If there are multiple issues, summarize each separately.
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- Urgency: If the ticket or replies express urgency or escalation, highlight it.
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- Attachments: If mentioned in the ticket, note any relevant attachments or files.
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- Avoid extra explanations or unnecessary information.
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Ticket Data:
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- Ticket Source: $ticket_source
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- Current Ticket Status: $ticket_status
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- Ticket Priority: $ticket_priority
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- Ticket Category: $ticket_category
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- Ticket Subject: $ticket_subject
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- Ticket Details: $ticket_details
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- Replies:
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$all_replies_text
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Formatting instructions:
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- Use valid HTML tags only.
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- Use <h3> for section headers (Main Issue, Actions Taken, Resolution).
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- Use <ul><li> for bullet points under each section.
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- Do NOT wrap the output in ```html or any other code fences.
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- Do NOT include <html>, <head>, or <body>.
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- Output only the summary content in pure HTML.
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If any part of the ticket or replies is unclear or ambiguous, mention it in the summary and suggest if further clarification is needed.
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";
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// Prepare the POST data
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$post_data = [
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"model" => "$model_name",
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"messages" => [
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["role" => "system", "content" => "Your task is to summarize IT support tickets with clear, concise details."],
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["role" => "user", "content" => $prompt]
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],
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"temperature" => 0.3
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];
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$ch = curl_init();
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curl_setopt($ch, CURLOPT_URL, $url);
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curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
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curl_setopt($ch, CURLOPT_POST, true);
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curl_setopt($ch, CURLOPT_HTTPHEADER, [
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'Content-Type: application/json',
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'Authorization: Bearer ' . $key
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]);
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curl_setopt($ch, CURLOPT_POSTFIELDS, json_encode($post_data));
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$response = curl_exec($ch);
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if (curl_errno($ch)) {
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echo "Error: " . curl_error($ch);
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exit;
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}
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curl_close($ch);
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$response_data = json_decode($response, true);
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$summary = $response_data['choices'][0]['message']['content'] ?? "No summary available.";
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echo $summary; // nl2br to convert newlines to <br>, htmlspecialchars to prevent XSS
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}
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if (isset($_GET['ai_create_document_template'])) {
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// get_ai_document_template.php
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header('Content-Type: text/html; charset=UTF-8');
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$sql = mysqli_query($mysqli, "SELECT * FROM ai_models LEFT JOIN ai_providers ON ai_model_ai_provider_id = ai_provider_id WHERE ai_model_use_case = 'General' LIMIT 1");
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$row = mysqli_fetch_array($sql);
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$model_name = $row['ai_model_name'];
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$url = $row['ai_provider_api_url'];
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$key = $row['ai_provider_api_key'];
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$prompt = $_POST['prompt'] ?? '';
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// Basic validation
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if(empty($prompt)){
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echo "No prompt provided.";
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exit;
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}
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// Prepare prompt
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$system_message = "You are a helpful IT documentation assistant. You will create a well-structured HTML template for IT documentation based on a given prompt. Include headings, subheadings, bullet points, and possibly tables for clarity. No Lorem Ipsum, use realistic placeholders and professional language.";
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$user_message = "Create an HTML formatted IT documentation template based on the following request:\n\n\"$prompt\"\n\nThe template should be structured, professional, and useful for IT staff. Include relevant sections, instructions, prerequisites, and best practices.";
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$post_data = [
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"model" => "$model_name",
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"messages" => [
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["role" => "system", "content" => $system_message],
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["role" => "user", "content" => $user_message]
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],
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"temperature" => 0.5
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];
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$ch = curl_init();
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curl_setopt($ch, CURLOPT_URL, $url);
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curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
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curl_setopt($ch, CURLOPT_POST, true);
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curl_setopt($ch, CURLOPT_HTTPHEADER, [
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'Content-Type: application/json',
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'Authorization: Bearer ' . $key
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]);
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curl_setopt($ch, CURLOPT_POSTFIELDS, json_encode($post_data));
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$response = curl_exec($ch);
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if (curl_errno($ch)) {
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echo "Error: " . curl_error($ch);
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exit;
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}
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curl_close($ch);
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$response_data = json_decode($response, true);
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$template = $response_data['choices'][0]['message']['content'] ?? "<p>No content returned from AI.</p>";
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// Print the generated HTML template directly
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echo $template;
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}
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