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https://github.com/itflow-org/itflow
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Statuses can be flagged to pause the resolution clock; sla_history records the intervals a ticket's clock actually ran and the deadline is re-based on remaining budget when it resumes. Adds SLA Summary and SLA by Client reports, an SLA state filter on the ticket list, SLA colouring on kanban cards, and an Urgent column on the Tickets by Client report. DB update 2.5.1. Also fixes resolution SLA verdicts being skipped when resolving via kanban or the client portal.
97 lines
4.6 KiB
PHP
97 lines
4.6 KiB
PHP
<?php
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require_once '../../includes/modal_header.php';
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$ticket_status_id = intval($_GET['id']);
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$sql = mysqli_query($mysqli, "SELECT * FROM ticket_statuses WHERE ticket_status_id = $ticket_status_id LIMIT 1");
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$row = mysqli_fetch_assoc($sql);
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$ticket_status_name = escapeHtml($row['ticket_status_name']);
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$ticket_status_color = escapeHtml($row['ticket_status_color']);
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$ticket_status_order = intval($row['ticket_status_order']);
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$ticket_status_active = intval($row['ticket_status_active']);
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$ticket_status_pauses_sla = intval($row['ticket_status_pauses_sla']);
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// Generate the HTML form content using output buffering.
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ob_start();
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?>
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<div class="modal-header bg-dark">
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<h5 class="modal-title"><i class="fas fa-fw fa-info-circle mr-2"></i>Editing Ticket Status: <strong><?= $ticket_status_name ?></strong></h5>
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<button type="button" class="close text-white" data-dismiss="modal">
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<span>×</span>
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</button>
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</div>
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<form action="post.php" method="post" autocomplete="off">
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<input type="hidden" name="csrf_token" value="<?= $_SESSION['csrf_token'] ?>">
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<input type="hidden" name="ticket_status_id" value="<?= $ticket_status_id ?>">
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<div class="modal-body">
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<div class="form-group">
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<label>Name <strong class="text-danger">*</strong></label>
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<div class="input-group">
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<div class="input-group-prepend">
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<span class="input-group-text"><i class="fa fa-fw fa-tag"></i></span>
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</div>
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<input type="text" class="form-control" name="name" maxlength="200" value="<?= $ticket_status_name ?>" required <?php if ($ticket_status_id <= 5) { echo "readonly"; } ?>>
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</div>
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</div>
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<div class="form-group">
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<label>Color <strong class="text-danger">*</strong></label>
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<div class="input-group">
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<div class="input-group-prepend">
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<span class="input-group-text"><i class="fa fa-fw fa-paint-brush"></i></span>
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</div>
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<input type="color" class="form-control col-3" name="color" value="<?= $ticket_status_color ?>" required>
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</div>
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</div>
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<div class="form-group">
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<label>Order</label>
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<div class="input-group">
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<div class="input-group-prepend">
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<span class="input-group-text"><i class="fa fa-fw fa-sort-numeric-down"></i></span>
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</div>
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<input type="number" class="form-control" name="order" placeholder="Leave blank for no order" value="<?= $ticket_status_order ?>">
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</div>
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</div>
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<div class="form-group">
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<label>Status <strong class="text-danger">*</strong></label>
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<div class="input-group">
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<div class="input-group-prepend">
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<span class="input-group-text"><i class="fa fa-fw fa-info-circle"></i></span>
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</div>
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<select class="form-control select2" name="status" required>
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<option <?php if ($ticket_status_active == 1) { echo "selected"; } ?> value="1">Active</option>
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<option <?php if ($ticket_status_active == 0) { echo "selected"; } ?> value="0" <?php if ($ticket_status_id <= 5) { echo "disabled"; } ?>>Inactive</option>
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</select>
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</div>
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</div>
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<div class="form-group">
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<label>SLA</label>
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<div class="input-group">
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<div class="input-group-prepend">
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<span class="input-group-text"><i class="fa fa-fw fa-stopwatch"></i></span>
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</div>
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<select class="form-control select2" name="pauses_sla">
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<option <?php if ($ticket_status_pauses_sla == 0) { echo "selected "; } ?>value="0">Resolution clock keeps running</option>
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<option <?php if ($ticket_status_pauses_sla == 1) { echo "selected "; } ?>value="1">Pause the resolution clock</option>
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</select>
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</div>
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<small class="text-muted">Tickets sitting in a paused status never warn or breach on resolution. Time already spent is kept and the deadline moves out when the ticket comes back.</small>
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</div>
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</div>
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<div class="modal-footer">
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<button type="submit" name="edit_ticket_status" class="btn btn-primary text-bold"><i class="fas fa-check mr-2"></i>Save</button>
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<button type="button" class="btn btn-light" data-dismiss="modal"><i class="fas fa-times mr-2"></i>Cancel</button>
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</div>
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</form>
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<?php
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require_once '../../../includes/modal_footer.php';
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