mirror of https://github.com/itflow-org/itflow
1350 lines
75 KiB
PHP
1350 lines
75 KiB
PHP
<?php
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// If client_id is in URI then show client Side Bar and client header
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if (isset($_GET['client_id'])) {
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require_once "includes/inc_all_client.php";
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$client_url = "client_id=$client_id&";
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} else {
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require_once "includes/inc_all.php";
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$client_url = '';
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}
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// Perms
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enforceUserPermission('module_support');
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// Initialize the HTML Purifier to prevent XSS
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require_once "../plugins/htmlpurifier/HTMLPurifier.standalone.php";
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$purifier_config = HTMLPurifier_Config::createDefault();
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$purifier_config->set('Cache.DefinitionImpl', null); // Disable cache by setting a non-existent directory or an invalid one
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$purifier_config->set('URI.AllowedSchemes', ['data' => true, 'src' => true, 'http' => true, 'https' => true]);
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$purifier = new HTMLPurifier($purifier_config);
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if (isset($_GET['ticket_id'])) {
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$ticket_id = intval($_GET['ticket_id']);
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$sql = mysqli_query(
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$mysqli,
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"SELECT * FROM tickets
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LEFT JOIN clients ON ticket_client_id = client_id
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LEFT JOIN contacts ON ticket_contact_id = contact_id
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LEFT JOIN users ON ticket_assigned_to = user_id
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LEFT JOIN locations ON ticket_location_id = location_id
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LEFT JOIN assets ON ticket_asset_id = asset_id
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LEFT JOIN asset_interfaces ON interface_asset_id = asset_id AND interface_primary = 1
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LEFT JOIN vendors ON ticket_vendor_id = vendor_id
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LEFT JOIN projects ON ticket_project_id = project_id
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LEFT JOIN quotes ON ticket_quote_id = quote_id
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LEFT JOIN invoices ON ticket_invoice_id = invoice_id
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LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id
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LEFT JOIN categories ON ticket_category = category_id
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WHERE ticket_id = $ticket_id
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$access_permission_query
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LIMIT 1"
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);
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if (mysqli_num_rows($sql) == 0) {
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echo "<center><h1 class='text-secondary mt-5'>Nothing to see here</h1><a class='btn btn-lg btn-secondary mt-3' href='tickets.php'><i class='fa fa-fw fa-arrow-left'></i> Go Back</a></center>";
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include_once "../includes/footer.php";
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} else {
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$row = mysqli_fetch_array($sql);
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$client_id = intval($row['client_id']);
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$client_name = nullable_htmlentities($row['client_name']);
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$client_type = nullable_htmlentities($row['client_type']);
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$client_website = nullable_htmlentities($row['client_website']);
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$client_net_terms = intval($row['client_net_terms']);
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if ($client_net_terms == 0) {
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$client_net_terms = $config_default_net_terms;
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}
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$client_rate = floatval($row['client_rate']);
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$ticket_prefix = nullable_htmlentities($row['ticket_prefix']);
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$ticket_number = intval($row['ticket_number']);
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$ticket_source = nullable_htmlentities($row['ticket_source']);
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$ticket_category = intval($row['ticket_category']);
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$ticket_category_display = nullable_htmlentities($row['category_name']);
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$ticket_subject = nullable_htmlentities($row['ticket_subject']);
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$ticket_details = $purifier->purify($row['ticket_details']);
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$ticket_priority = nullable_htmlentities($row['ticket_priority']);
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$ticket_billable = intval($row['ticket_billable']);
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$ticket_scheduled_for = nullable_htmlentities($row['ticket_schedule']);
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$ticket_onsite = intval($row['ticket_onsite']);
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if ($ticket_scheduled_for) {
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$ticket_scheduled_wording = "$ticket_scheduled_for";
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} else {
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$ticket_scheduled_wording = "Add";
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}
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//Set Ticket Badge Color based of priority
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if ($ticket_priority == "High") {
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$ticket_priority_display = "<span class='p-2 badge badge-danger'>$ticket_priority</span>";
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} elseif ($ticket_priority == "Medium") {
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$ticket_priority_display = "<span class='p-2 badge badge-warning'>$ticket_priority</span>";
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} elseif ($ticket_priority == "Low") {
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$ticket_priority_display = "<span class='p-2 badge badge-info'>$ticket_priority</span>";
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} else {
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$ticket_priority_display = "";
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}
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$ticket_feedback = nullable_htmlentities($row['ticket_feedback']);
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$ticket_status = intval($row['ticket_status_id']);
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$ticket_status_id = intval($row['ticket_status_id']);
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$ticket_status_name = nullable_htmlentities($row['ticket_status_name']);
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$ticket_status_color = nullable_htmlentities($row['ticket_status_color']);
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$ticket_vendor_ticket_number = nullable_htmlentities($row['ticket_vendor_ticket_number']);
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$ticket_created_at = nullable_htmlentities($row['ticket_created_at']);
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$ticket_created_at_ago = timeAgo($row['ticket_created_at']);
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$ticket_created_by = intval($row['ticket_created_by']);
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$ticket_date = date('Y-m-d', strtotime($ticket_created_at));
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$ticket_updated_at = nullable_htmlentities($row['ticket_updated_at']);
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$ticket_updated_at_ago = timeAgo($row['ticket_updated_at']);
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$ticket_first_response_at = nullable_htmlentities($row['ticket_first_response_at']);
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$ticket_resolved_at = nullable_htmlentities($row['ticket_resolved_at']);
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$ticket_resolved_at_ago = timeAgo($row['ticket_resolved_at']);
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$ticket_resolved_date = date('Y-m-d', strtotime($ticket_resolved_at));
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$ticket_closed_at = nullable_htmlentities($row['ticket_closed_at']);
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$ticket_closed_at_ago = timeAgo($row['ticket_closed_at']);
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$ticket_closed_date = date('Y-m-d', strtotime($ticket_closed_at));
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$ticket_closed_by = intval($row['ticket_closed_by']);
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$ticket_assigned_to = intval($row['ticket_assigned_to']);
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if (empty($ticket_assigned_to)) {
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$ticket_assigned_to_display = "<span class='text-danger text-bold'>Not Assigned</span>";
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} else {
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$ticket_assigned_to_display = nullable_htmlentities($row['user_name']);
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}
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// Tab Title // No Sanitizing needed
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$page_title = $row['ticket_subject'];
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$tab_title = "{$row['ticket_prefix']}{$row['ticket_number']}";
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$contact_id = intval($row['contact_id']);
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$contact_name = nullable_htmlentities($row['contact_name']);
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$contact_title = nullable_htmlentities($row['contact_title']);
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$contact_email = nullable_htmlentities($row['contact_email']);
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$contact_phone_country_code = nullable_htmlentities($row['contact_phone_country_code']);
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$contact_phone = nullable_htmlentities(formatPhoneNumber($row['contact_phone'], $contact_phone_country_code));
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$contact_extension = nullable_htmlentities($row['contact_extension']);
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$contact_mobile_country_code = nullable_htmlentities($row['contact_mobile_country_code']);
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$contact_mobile = nullable_htmlentities(formatPhoneNumber($row['contact_mobile'], $contact_mobile_country_code));
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$asset_id = intval($row['asset_id']);
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$asset_ip = nullable_htmlentities($row['interface_ip']);
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$asset_name = nullable_htmlentities($row['asset_name']);
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$asset_type = nullable_htmlentities($row['asset_type']);
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$asset_uri = nullable_htmlentities($row['asset_uri']);
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$asset_make = nullable_htmlentities($row['asset_make']);
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$asset_model = nullable_htmlentities($row['asset_model']);
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$asset_serial = nullable_htmlentities($row['asset_serial']);
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$asset_os = nullable_htmlentities($row['asset_os']);
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$asset_warranty_expire = nullable_htmlentities($row['asset_warranty_expire']);
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$asset_icon = getAssetIcon($asset_type);
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$vendor_id = intval($row['ticket_vendor_id']);
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$vendor_name = nullable_htmlentities($row['vendor_name']);
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$vendor_description = nullable_htmlentities($row['vendor_description']);
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$vendor_account_number = nullable_htmlentities($row['vendor_account_number']);
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$vendor_contact_name = nullable_htmlentities($row['vendor_contact_name']);
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$vendor_phone = formatPhoneNumber($row['vendor_phone']);
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$vendor_extension = nullable_htmlentities($row['vendor_extension']);
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$vendor_email = nullable_htmlentities($row['vendor_email']);
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$vendor_website = nullable_htmlentities($row['vendor_website']);
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$vendor_hours = nullable_htmlentities($row['vendor_hours']);
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$vendor_sla = nullable_htmlentities($row['vendor_sla']);
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$vendor_code = nullable_htmlentities($row['vendor_code']);
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$vendor_notes = nullable_htmlentities($row['vendor_notes']);
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$location_id = intval($row['location_id']);
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$location_name = nullable_htmlentities($row['location_name']);
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$location_address = nullable_htmlentities($row['location_address']);
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$location_city = nullable_htmlentities($row['location_city']);
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$location_state = nullable_htmlentities($row['location_state']);
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$location_zip = nullable_htmlentities($row['location_zip']);
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$location_phone = formatPhoneNumber($row['location_phone']);
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$quote_id = intval($row['ticket_quote_id']);
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$quote_prefix = nullable_htmlentities($row['quote_prefix']);
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$quote_number = intval($row['quote_number']);
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$quote_created_at = nullable_htmlentities($row['quote_created_at']);
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$invoice_id = intval($row['ticket_invoice_id']);
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$invoice_prefix = nullable_htmlentities($row['invoice_prefix']);
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$invoice_number = intval($row['invoice_number']);
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$invoice_created_at = nullable_htmlentities($row['invoice_created_at']);
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$project_id = intval($row['project_id']);
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$project_prefix = nullable_htmlentities($row['project_prefix']);
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$project_number = intval($row['project_number']);
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$project_name = nullable_htmlentities($row['project_name']);
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$project_description = nullable_htmlentities($row['project_description']);
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$project_due = nullable_htmlentities($row['project_due']);
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$project_manager = nullable_htmlentities($row['project_manager']);
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if($project_manager) {
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$sql_project_manager = mysqli_query($mysqli,"SELECT * FROM users WHERE user_id = $project_manager");
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$row = mysqli_fetch_array($sql_project_manager);
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$project_manager_name = nullable_htmlentities($row['user_name']);
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}
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if ($contact_id) {
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//Get Contact Ticket Stats
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$ticket_related_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_related_open FROM tickets WHERE ticket_status != 'Closed' AND ticket_contact_id = $contact_id ");
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$row = mysqli_fetch_array($ticket_related_open);
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$ticket_related_open = intval($row['ticket_related_open']);
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$ticket_related_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_related_closed FROM tickets WHERE ticket_status = 'Closed' AND ticket_contact_id = $contact_id ");
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$row = mysqli_fetch_array($ticket_related_closed);
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$ticket_related_closed = intval($row['ticket_related_closed']);
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$ticket_related_total = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_related_total FROM tickets WHERE ticket_contact_id = $contact_id ");
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$row = mysqli_fetch_array($ticket_related_total);
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$ticket_related_total = intval($row['ticket_related_total']);
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}
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//Get Total Ticket Time
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$ticket_total_reply_time = mysqli_query($mysqli, "SELECT SEC_TO_TIME(SUM(TIME_TO_SEC(ticket_reply_time_worked))) AS ticket_total_reply_time FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND ticket_reply_ticket_id = $ticket_id");
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$row = mysqli_fetch_array($ticket_total_reply_time);
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$ticket_total_reply_time = nullable_htmlentities($row['ticket_total_reply_time']);
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// Client Tags
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$client_tag_name_display_array = array();
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$client_tag_id_array = array();
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$sql_client_tags = mysqli_query($mysqli, "SELECT * FROM client_tags LEFT JOIN tags ON client_tags.tag_id = tags.tag_id WHERE client_id = $client_id ORDER BY tag_name ASC");
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while ($row = mysqli_fetch_array($sql_client_tags)) {
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$client_tag_id = intval($row['tag_id']);
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$client_tag_name = nullable_htmlentities($row['tag_name']);
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$client_tag_color = nullable_htmlentities($row['tag_color']);
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if (empty($client_tag_color)) {
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$client_tag_color = "dark";
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}
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$client_tag_icon = nullable_htmlentities($row['tag_icon']);
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if (empty($client_tag_icon)) {
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$client_tag_icon = "tag";
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}
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$client_tag_id_array[] = $client_tag_id;
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$client_tag_name_display_array[] = "<span class='badge text-light p-1 mr-1' style='background-color: $client_tag_color;'><i class='fa fa-fw fa-$client_tag_icon mr-2'></i>$client_tag_name</span>";
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}
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$client_tags_display = implode(' ', $client_tag_name_display_array);
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// Get the number of ticket Responses
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$ticket_responses_sql = mysqli_query($mysqli, "SELECT COUNT(ticket_reply_id) AS ticket_responses FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND ticket_reply_ticket_id = $ticket_id");
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$row = mysqli_fetch_array($ticket_responses_sql);
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$ticket_responses = intval($row['ticket_responses']);
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$ticket_all_comments_sql = mysqli_query($mysqli, "SELECT COUNT(ticket_reply_id) AS ticket_all_comments_count FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND ticket_reply_ticket_id = $ticket_id");
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$row = mysqli_fetch_array($ticket_all_comments_sql);
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$ticket_all_comments_count = intval($row['ticket_all_comments_count']);
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$ticket_internal_notes_sql = mysqli_query($mysqli, "SELECT COUNT(ticket_reply_id) AS ticket_internal_notes_count FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND ticket_reply_type = 'Internal' AND ticket_reply_ticket_id = $ticket_id");
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$row = mysqli_fetch_array($ticket_internal_notes_sql);
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$ticket_internal_notes_count = intval($row['ticket_internal_notes_count']);
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$ticket_public_comments_sql = mysqli_query($mysqli, "SELECT COUNT(ticket_reply_id) AS ticket_public_comments_count FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND (ticket_reply_type = 'Public' OR ticket_reply_type = 'Client') AND ticket_reply_ticket_id = $ticket_id");
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$row = mysqli_fetch_array($ticket_public_comments_sql);
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$ticket_public_comments_count = intval($row['ticket_public_comments_count']);
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$ticket_events_sql = mysqli_query($mysqli, "SELECT COUNT(log_id) AS ticket_events_count FROM logs WHERE log_type = 'Ticket' AND log_entity_id = $ticket_id");
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$row = mysqli_fetch_array($ticket_events_sql);
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$ticket_events_count = intval($row['ticket_events_count']);
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// Get & format asset warranty expiry
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$date = date('Y-m-d H:i:s');
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$dt_value = $asset_warranty_expire; //sample date
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$warranty_check = date('m/d/Y', strtotime('-8 hours'));
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if ($dt_value <= $date) {
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$dt_value = "Expired on $asset_warranty_expire";
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$warranty_status_color = 'red';
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} else {
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$warranty_status_color = 'green';
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}
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if ($asset_warranty_expire == "NULL") {
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$dt_value = "None";
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$warranty_status_color = 'red';
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}
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// Get ticket replies
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$sql_ticket_replies = mysqli_query($mysqli, "SELECT * FROM ticket_replies
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LEFT JOIN users ON ticket_reply_by = user_id
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LEFT JOIN contacts ON ticket_reply_by = contact_id
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WHERE ticket_reply_ticket_id = $ticket_id
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AND ticket_reply_archived_at IS NULL
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ORDER BY ticket_reply_id DESC"
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);
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// Get ticket Events
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$sql_ticket_events = mysqli_query($mysqli, "SELECT * FROM ticket_history
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WHERE ticket_history_ticket_id = $ticket_id
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ORDER BY ticket_history_id DESC"
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);
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// Get Technicians to assign the ticket to
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$sql_assign_to_select = mysqli_query(
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$mysqli,
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"SELECT user_id, user_name FROM users
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WHERE user_role_id > 1
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AND user_type = 1
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AND user_status = 1
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AND user_archived_at IS NULL
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ORDER BY user_name ASC"
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);
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// Get Watchers
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$sql_ticket_watchers = mysqli_query($mysqli, "SELECT * FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id ORDER BY watcher_email DESC");
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// Get Additional Assets
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$sql_additional_assets = mysqli_query($mysqli, "SELECT * FROM assets, ticket_assets
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WHERE assets.asset_id = ticket_assets.asset_id
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AND ticket_id = $ticket_id
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AND assets.asset_id != $asset_id"
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);
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// Get Ticket Attachments
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$sql_ticket_attachments = mysqli_query(
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$mysqli,
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"SELECT * FROM ticket_attachments
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WHERE ticket_attachment_reply_id IS NULL
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AND ticket_attachment_ticket_id = $ticket_id"
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);
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// Get Tasks
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$sql_tasks = mysqli_query( $mysqli, "SELECT * FROM tasks WHERE task_ticket_id = $ticket_id ORDER BY task_order ASC, task_id ASC");
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$task_count = mysqli_num_rows($sql_tasks);
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// Get Completed Task Count
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$sql_tasks_completed = mysqli_query($mysqli,
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"SELECT * FROM tasks
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WHERE task_ticket_id = $ticket_id
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AND task_completed_at IS NOT NULL"
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);
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$completed_task_count = mysqli_num_rows($sql_tasks_completed);
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// Tasks Completed Percent
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if ($task_count) {
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$tasks_completed_percent = round(($completed_task_count / $task_count) * 100);
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}
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// Get all Assigned ticket Users as a comma-separated string
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$sql_ticket_collaborators = mysqli_query($mysqli, "
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SELECT GROUP_CONCAT(DISTINCT user_name SEPARATOR ', ') AS user_names
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FROM users
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LEFT JOIN ticket_replies ON user_id = ticket_reply_by
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WHERE ticket_reply_archived_at IS NULL AND ticket_reply_ticket_id = $ticket_id
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");
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// Fetch the result
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$row = mysqli_fetch_assoc($sql_ticket_collaborators);
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// The user names in a comma-separated string
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$ticket_collaborators = nullable_htmlentities($row['user_names']);
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?>
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<!-- Breadcrumbs-->
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<ol class="breadcrumb d-print-none">
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<?php if (isset($_GET['client_id'])) { ?>
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<li class="breadcrumb-item">
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<a href="client_overview.php?client_id=<?php echo $client_id; ?>"><?php echo $client_name; ?></a>
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</li>
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<li class="breadcrumb-item">
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<a href="tickets.php?client_id=<?php echo $client_id; ?>">Tickets</a>
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</li>
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<?php } else { ?>
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<li class="breadcrumb-item">
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<a href="tickets.php">Tickets</a>
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</li>
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<li class="breadcrumb-item">
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<a href="tickets.php?client_id=<?php echo $client_id; ?>"><?php echo $client_name; ?></a>
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</li>
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<?php } ?>
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<li class="breadcrumb-item active"><i class="fas fa-life-ring mr-1"></i><?php echo "$ticket_prefix$ticket_number";?></li>
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</ol>
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<div class="card">
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<div class="card-header p-2 px-2">
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<div class="card-title">
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<i class="fa fa-2x fa-fw fa fa-life-ring text-secondary mr-1"></i>
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<span class="h4">
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<?php echo "$ticket_prefix$ticket_number"; ?>
|
|
<span class='badge badge-pill text-light ml-1' style="background-color: <?php echo $ticket_status_color; ?>">
|
|
<?php echo $ticket_status_name; ?>
|
|
</span>
|
|
</span>
|
|
</div>
|
|
|
|
<?php if (lookupUserPermission("module_support") >= 2) { ?>
|
|
<div class="card-tools d-print-none">
|
|
<div class="btn-toolbar">
|
|
|
|
<?php if ($config_module_enable_accounting && $ticket_billable == 1 && empty($invoice_id) && lookupUserPermission("module_sales") >= 2) { ?>
|
|
<a href="#" class="btn btn-light btn-sm ml-3" href="#" data-toggle="modal" data-target="#addInvoiceFromTicketModal">
|
|
<i class="fas fa-fw fa-file-invoice mr-2"></i>Invoice
|
|
</a>
|
|
<?php }
|
|
|
|
if (empty($ticket_closed_at)) { ?>
|
|
|
|
<?php if (empty($ticket_closed_at) && !empty($ticket_resolved_at)) { ?>
|
|
<a href="post.php?reopen_ticket=<?php echo $ticket_id; ?>" class="btn btn-light btn-sm ml-3">
|
|
<i class="fas fa-fw fa-redo mr-2"></i>Reopen
|
|
</a>
|
|
<?php } ?>
|
|
|
|
<?php if (empty($ticket_resolved_at) && $task_count == $completed_task_count) { ?>
|
|
<a href="post.php?resolve_ticket=<?php echo $ticket_id; ?>&csrf_token=<?php echo $_SESSION['csrf_token'] ?>" class="btn btn-dark btn-sm confirm-link ml-3" id="ticket_close">
|
|
<i class="fas fa-fw fa-check mr-2"></i>Resolve
|
|
</a>
|
|
<?php } ?>
|
|
|
|
<?php if (!empty($ticket_resolved_at) && $task_count == $completed_task_count) { ?>
|
|
<a href="post.php?close_ticket=<?php echo $ticket_id; ?>&csrf_token=<?php echo $_SESSION['csrf_token'] ?>" class="btn btn-dark btn-sm confirm-link ml-3" id="ticket_close">
|
|
<i class="fas fa-fw fa-gavel mr-2"></i>Close
|
|
</a>
|
|
<?php } ?>
|
|
|
|
<div class="dropdown dropleft text-center ml-3 mr-2">
|
|
<button class="btn btn-secondary btn-sm" type="button" id="dropdownMenuButton" data-toggle="dropdown">
|
|
<i class="fas fa-fw fa-ellipsis-v"></i>
|
|
</button>
|
|
<div class="dropdown-menu">
|
|
<a class="dropdown-item ajax-modal" href="#"
|
|
data-modal-size = "lg"
|
|
data-modal-url="modals/ticket/ticket_edit.php?id=<?= $ticket_id ?>">
|
|
<i class="fas fa-fw fa-edit mr-2"></i>Edit
|
|
</a>
|
|
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#summaryModal">
|
|
<i class="fas fa-fw fa-lightbulb mr-2"></i>Summarize
|
|
</a>
|
|
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#mergeTicketModal<?php echo $ticket_id; ?>">
|
|
<i class="fas fa-fw fa-clone mr-2"></i>Merge
|
|
</a>
|
|
<?php if (empty($ticket_closed_at)) { ?>
|
|
<div class="dropdown-divider"></div>
|
|
<a class="dropdown-item ajax-modal" href="#"
|
|
data-modal-url="modals/ticket/ticket_contact.php?id=<?= $ticket_id ?>">
|
|
<i class="fa fa-fw fa-user mr-2"></i>Add Contact
|
|
</a>
|
|
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#editTicketAssetModal<?php echo $ticket_id; ?>">
|
|
<i class="fas fa-fw fa-desktop mr-2"></i>Add Asset
|
|
</a>
|
|
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#editTicketVendorModal<?php echo $ticket_id; ?>">
|
|
<i class="fas fa-fw fa-building mr-2"></i>Add Vendor
|
|
</a>
|
|
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#addTicketWatcherModal">
|
|
<i class="fas fa-fw fa-users mr-2"></i>Add Watcher
|
|
</a>
|
|
<?php } ?>
|
|
<div class="dropdown-divider"></div>
|
|
<a class="dropdown-item" href="#" data-toggle="modal" id="clientChangeTicketModalLoad" data-target="#clientChangeTicketModal">
|
|
<i class="fas fa-fw fa-people-carry mr-2"></i>Change Client
|
|
</a>
|
|
<?php if (lookupUserPermission("module_support") == 3) { ?>
|
|
<div class="dropdown-divider"></div>
|
|
<a class="dropdown-item text-danger text-bold confirm-link" href="post.php?delete_ticket=<?php echo $ticket_id; ?>&csrf_token=<?php echo $_SESSION['csrf_token'] ?>">
|
|
<i class="fas fa-fw fa-trash mr-2"></i>Delete
|
|
</a>
|
|
<?php } ?>
|
|
</div>
|
|
</div>
|
|
<?php } ?>
|
|
</div>
|
|
</div>
|
|
<?php } ?>
|
|
|
|
</div> <!-- Card Header -->
|
|
</div> <!-- End Card -->
|
|
|
|
<div class="card-group mb-3">
|
|
|
|
<div class="card card-body px-3 py-2">
|
|
|
|
<h5><?php echo $client_name; ?></h5>
|
|
<div title="<?php echo $ticket_updated_at; ?>">
|
|
<i class="fa fa-fw fa-history text-secondary mr-2"></i>Updated: <strong><?php echo $ticket_updated_at_ago; ?></strong>
|
|
</div>
|
|
|
|
<!-- Ticket assign (disable if closed -->
|
|
<?php if (empty($ticket_closed_at)) { ?>
|
|
<div class="mt-1">
|
|
<a class="ajax-modal" href="#"
|
|
data-modal-url="modals/ticket/ticket_assign.php?id=<?= $ticket_id ?>">
|
|
<i class="fas fa-fw fa-user mr-2 text-secondary"></i><?php echo $ticket_assigned_to_display; ?>
|
|
</a>
|
|
</div>
|
|
<?php } else { ?>
|
|
<div class="mt-1">
|
|
<i class="fas fa-fw fa-user mr-2 text-secondary"></i><?php echo $ticket_assigned_to_display; ?>
|
|
</div>
|
|
<?php } ?>
|
|
<!-- End ticket assign -->
|
|
</div>
|
|
|
|
<div class="card card-body px-3 py-2">
|
|
<div>
|
|
<i class="fa fa-fw fa-thermometer-half text-secondary mr-1"></i>
|
|
<a href="#"
|
|
<?php if (lookupUserPermission("module_support") >= 2 && empty($ticket_closed_at)) { ?>
|
|
class="ajax-modal"
|
|
data-modal-url="modals/ticket/ticket_priority.php?id=<?= $ticket_id ?>"
|
|
<?php } ?>
|
|
>
|
|
<?php echo $ticket_priority_display; ?>
|
|
</a>
|
|
</div>
|
|
|
|
<!-- Ticket scheduling -->
|
|
<?php if (empty ($ticket_closed_at)) { ?>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-calendar-check text-secondary mr-2"></i>Scheduled: <a href="#" data-toggle="modal" data-target="#editTicketScheduleModal"> <?=$ticket_scheduled_wording ?> </a>
|
|
</div>
|
|
<?php } ?>
|
|
<!-- End ticket scheduling -->
|
|
|
|
<!-- Billable -->
|
|
<?php if ($config_module_enable_accounting && lookupUserPermission("module_sales") >= 1) { ?>
|
|
|
|
<?php if ($quote_id) { ?>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-comment-dollar text-secondary mr-2"></i>Quoted: <a href="quote.php?quote_id=<?php echo $quote_id ?>"><?php echo "$quote_prefix$quote_number"; ?></a>
|
|
</div>
|
|
<?php } ?>
|
|
|
|
<?php if ($invoice_id) { ?>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-dollar-sign text-secondary mr-2"></i>Invoiced: <a href="invoice.php?invoice_id=<?php echo $invoice_id ?>"><?php echo "$invoice_prefix$invoice_number"; ?></a>
|
|
</div>
|
|
<?php } else { ?>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-dollar-sign text-secondary mr-2"></i>Ticket is
|
|
<a class="ajax-modal" href="#"
|
|
data-modal-url="modals/ticket/ticket_billable.php?id=<?= $ticket_id ?>">
|
|
<?php
|
|
if ($ticket_billable == 1) {
|
|
echo "<span class='text-bold text-dark'>Billable</span>";
|
|
} else {
|
|
echo "<span class='text-muted'>Not Billable</span>";
|
|
}
|
|
?>
|
|
</a>
|
|
</div>
|
|
<?php } ?>
|
|
|
|
<?php } ?>
|
|
<!-- End billable options -->
|
|
|
|
</div>
|
|
|
|
<div class="card card-body px-3 py-2">
|
|
<?php if ($task_count) { ?>
|
|
Tasks Completed
|
|
<span class="float-right text-bold"><?php echo $tasks_completed_percent; ?>%</span>
|
|
<div class="progress mt-2" style="height: 20px;">
|
|
<div class="progress-bar" style="width: <?php echo $tasks_completed_percent; ?>%;"><?php echo $completed_task_count; ?> / <?php echo $task_count; ?></div>
|
|
</div>
|
|
<?php } ?>
|
|
|
|
<div class="mt-2">
|
|
<span class="text-info" id="ticket_collision_viewing"></span>
|
|
</div>
|
|
</div>
|
|
|
|
</div>
|
|
|
|
<div class="row">
|
|
|
|
<div class="col-md-9">
|
|
|
|
<div class="card card-dark mb-3">
|
|
|
|
<div class="card-header bg-dark">
|
|
<h3 class="card-title">
|
|
<span>Subject:</span> <span><?php echo $ticket_subject; ?></span>
|
|
</h3>
|
|
</div>
|
|
|
|
<div class="card-body prettyContent" id="ticketDetails">
|
|
<?php echo $ticket_details; ?>
|
|
|
|
<?php
|
|
while ($ticket_attachment = mysqli_fetch_array($sql_ticket_attachments)) {
|
|
$name = nullable_htmlentities($ticket_attachment['ticket_attachment_name']);
|
|
$ref_name = nullable_htmlentities($ticket_attachment['ticket_attachment_reference_name']);
|
|
echo "<hr class=''><i class='fas fa-fw fa-paperclip text-secondary mr-1'></i>$name | <a href='../uploads/tickets/$ticket_id/$ref_name' download='$name'><i class='fas fa-fw fa-download mr-1'></i>Download</a> | <a target='_blank' href='../uploads/tickets/$ticket_id/$ref_name'><i class='fas fa-fw fa-external-link-alt mr-1'></i>View</a>";
|
|
}
|
|
?>
|
|
</div>
|
|
|
|
</div>
|
|
|
|
<!-- Only show ticket reply modal if status is not closed -->
|
|
<?php if (lookupUserPermission("module_support") >= 2 && empty($ticket_resolved_at) && empty($ticket_closed_at)) { ?>
|
|
|
|
|
|
|
|
<form action="post.php" method="post" autocomplete="off">
|
|
<input type="hidden" name="ticket_id" id="ticket_id" value="<?php echo $ticket_id; ?>">
|
|
<input type="hidden" name="client_id" id="client_id" value="<?php echo $client_id; ?>">
|
|
|
|
<div class="card card-body d-print-none pb-0">
|
|
|
|
<div class="form-group">
|
|
<div class="btn-group btn-block btn-group-toggle" data-toggle="buttons">
|
|
<label class="btn btn-outline-dark active">
|
|
<input type="radio" name="public_reply_type" value="0" checked>Internal Note
|
|
</label>
|
|
<label class="btn btn-outline-info">
|
|
<input type="radio" name="public_reply_type" value="2">Public Comment & Email
|
|
</label>
|
|
<label class="btn btn-outline-info">
|
|
<input type="radio" name="public_reply_type" value="1">Public Comment
|
|
</label>
|
|
</div>
|
|
</div>
|
|
|
|
</div>
|
|
|
|
<div class="form-group">
|
|
<textarea
|
|
class="form-control tinymceTicket" name="ticket_reply"
|
|
placeholder="Type a response">
|
|
<?php echo nl2br(getFieldById('user_settings',$session_user_id,'user_config_signature','html')); ?>
|
|
</textarea>
|
|
</div>
|
|
|
|
<div class="card card-body pb-0">
|
|
|
|
<div class="form-row">
|
|
<div class="col-md-3">
|
|
<div class="input-group mb-3">
|
|
<select class="form-control select2" name="status" required>
|
|
|
|
<!-- Show all active ticket statuses, apart from new or closed as these are system-managed -->
|
|
<?php
|
|
$status_snippet = '';
|
|
if ($task_count !== $completed_task_count) {
|
|
$status_snippet = "AND ticket_status_id != 4";
|
|
}
|
|
$sql_ticket_status = mysqli_query($mysqli, "SELECT * FROM ticket_statuses WHERE ticket_status_id != 1 AND ticket_status_id != 5 AND ticket_status_active = 1 $status_snippet ORDER BY ticket_status_order");
|
|
while ($row = mysqli_fetch_array($sql_ticket_status)) {
|
|
$ticket_status_id_select = intval($row['ticket_status_id']);
|
|
$ticket_status_name_select = nullable_htmlentities($row['ticket_status_name']); ?>
|
|
|
|
<option value="<?php echo $ticket_status_id_select ?>" <?php if ($ticket_status == $ticket_status_id_select) { echo 'selected'; } ?>> <?php echo $ticket_status_name_select ?> </option>
|
|
|
|
<?php } ?>
|
|
</select>
|
|
</div>
|
|
</div>
|
|
|
|
<!-- Time Tracking -->
|
|
<div class="col-md-6">
|
|
<div class="input-group mb-3">
|
|
<div class="input-group-prepend px-0 col-2">
|
|
<input type="text" class="form-control" inputmode="numeric" id="hours" name="hours" placeholder="Hrs" min="0" max="23" pattern="0?[0-9]|1[0-9]|2[0-3]">
|
|
</div>
|
|
|
|
<div class="px-0 col-2">
|
|
<input type="text" class="form-control" inputmode="numeric" id="minutes" name="minutes" placeholder="Mins" min="0" max="59" pattern="[0-5]?[0-9]">
|
|
</div>
|
|
|
|
<div class="input-group-append px-0 col-2">
|
|
<input type="text" class="form-control" inputmode="numeric" id="seconds" name="seconds" placeholder="Secs" min="0" max="59" pattern="[0-5]?[0-9]">
|
|
</div>
|
|
|
|
<div class="btn-group">
|
|
<button type="button" class="btn btn-light" id="startStopTimer"><i class="fas fa-play"></i></button>
|
|
<button type="button" class="btn btn-light" id="resetTimer"><i class="fas fa-redo-alt"></i></button>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<div class="col-md-3">
|
|
<div class="btn-toolbar float-right">
|
|
<button type="submit" id="ticket_add_reply" name="add_ticket_reply" class="btn btn-success ml-3"><i class="fas fa-check mr-2"></i>Submit</button>
|
|
</div>
|
|
</div>
|
|
|
|
</div>
|
|
</div>
|
|
|
|
</form>
|
|
|
|
<!-- End IF for reply modal -->
|
|
<?php } ?>
|
|
|
|
<!-- Ticket replies -->
|
|
<?php
|
|
|
|
while ($row = mysqli_fetch_array($sql_ticket_replies)) {
|
|
$ticket_reply_id = intval($row['ticket_reply_id']);
|
|
$ticket_reply = $purifier->purify($row['ticket_reply']);
|
|
$ticket_reply_type = nullable_htmlentities($row['ticket_reply_type']);
|
|
$ticket_reply_created_at = nullable_htmlentities($row['ticket_reply_created_at']);
|
|
$ticket_reply_created_at_ago = timeAgo($row['ticket_reply_created_at']);
|
|
$ticket_reply_updated_at = nullable_htmlentities($row['ticket_reply_updated_at']);
|
|
$ticket_reply_updated_at_ago = timeAgo($row['ticket_reply_updated_at']);
|
|
$ticket_reply_by = intval($row['ticket_reply_by']);
|
|
|
|
if ($ticket_reply_type == "Client") {
|
|
$ticket_reply_by_display = nullable_htmlentities($row['contact_name']);
|
|
$user_initials = initials($row['contact_name']);
|
|
$user_avatar = nullable_htmlentities($row['contact_photo']);
|
|
$avatar_link = "../uploads/clients/$client_id/$user_avatar";
|
|
} else {
|
|
$ticket_reply_by_display = nullable_htmlentities($row['user_name']);
|
|
$user_id = intval($row['user_id']);
|
|
$user_avatar = nullable_htmlentities($row['user_avatar']);
|
|
$user_initials = initials($row['user_name']);
|
|
$avatar_link = "../uploads/users/$user_id/$user_avatar";
|
|
$ticket_reply_time_worked = date_create($row['ticket_reply_time_worked']);
|
|
}
|
|
|
|
$sql_ticket_reply_attachments = mysqli_query(
|
|
$mysqli,
|
|
"SELECT * FROM ticket_attachments
|
|
WHERE ticket_attachment_reply_id = $ticket_reply_id
|
|
AND ticket_attachment_ticket_id = $ticket_id"
|
|
);
|
|
|
|
?>
|
|
|
|
<!-- Begin ticket reply card -->
|
|
<div class="card border-left border-<?php if ($ticket_reply_type == 'Internal') { echo "dark"; } elseif ($ticket_reply_type == 'Client') { echo "warning"; } else { echo "info"; } ?> mb-3" style="border-left-width: 8px !important;">
|
|
<div class="card-header">
|
|
<div class="d-flex justify-content-between align-items-center w-100">
|
|
<!-- Left side content -->
|
|
<div class="d-flex align-items-center">
|
|
<?php if (!empty($user_avatar)) { ?>
|
|
<img src="<?php echo $avatar_link; ?>" alt="User Avatar" class="img-size-50 mr-3 img-circle">
|
|
<?php } else { ?>
|
|
<span class="fa-stack fa-2x">
|
|
<i class="fa fa-circle fa-stack-2x text-secondary"></i>
|
|
<span class="fa fa-stack-1x text-white"><?php echo $user_initials; ?></span>
|
|
</span>
|
|
<?php } ?>
|
|
|
|
<div class="ml-3">
|
|
<h3 class="card-title"><?php echo $ticket_reply_by_display; ?></h3>
|
|
<div>
|
|
<?php if ($ticket_reply_type !== "Client") { ?>
|
|
<div>
|
|
<br><small class="text-muted">Time worked: <?php echo date_format($ticket_reply_time_worked, 'H:i:s'); ?></small>
|
|
</div>
|
|
<?php } ?>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<!-- Right-side content -->
|
|
<div class="text-right d-flex flex-column align-items-end">
|
|
<div class="card-tools d-print-none mb-2">
|
|
<div class="dropdown dropleft">
|
|
<?php if (lookupUserPermission("module_support") >= 2) { ?>
|
|
<button class="btn btn-sm btn-tool" type="button" id="dropdownMenuButton" data-toggle="dropdown">
|
|
<i class="fas fa-fw fa-ellipsis-v"></i>
|
|
</button>
|
|
<div class="dropdown-menu">
|
|
<a href="#" class="dropdown-item ajax-modal"
|
|
data-modal-size = "lg"
|
|
data-modal-url="modals/ticket/ticket_reply_redact.php?id=<?= $ticket_reply_id ?>">
|
|
<i class="fas fa-fw fa-pen text-danger mr-2"></i>Redact
|
|
</a>
|
|
<?php if ($ticket_reply_type !== "Client" && empty($ticket_closed_at)) { ?>
|
|
<div class="dropdown-divider"></div>
|
|
<a href="#" class="dropdown-item ajax-modal"
|
|
data-modal-size = "lg"
|
|
data-modal-url="modals/ticket/ticket_reply_edit.php?id=<?=$ticket_reply_id ?>">
|
|
<i class="fas fa-fw fa-edit text-secondary mr-2"></i>Edit
|
|
</a>
|
|
<div class="dropdown-divider"></div>
|
|
<a class="dropdown-item text-danger confirm-link" href="post.php?archive_ticket_reply=<?php echo $ticket_reply_id; ?>">
|
|
<i class="fas fa-fw fa-archive mr-2"></i>Archive
|
|
</a>
|
|
<?php } ?>
|
|
</div>
|
|
<?php } ?>
|
|
</div>
|
|
</div>
|
|
|
|
<small class="text-muted">
|
|
<div title="Created: <?php echo $ticket_reply_created_at; if ($ticket_reply_updated_at) { echo '. Edited: ' . $ticket_reply_updated_at; } ?>">
|
|
<?php echo $ticket_reply_type . " - " . $ticket_reply_created_at_ago; if ($ticket_reply_updated_at) { echo '*'; } ?>
|
|
</div>
|
|
</small>
|
|
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<div class="card-body prettyContent">
|
|
<?php echo $ticket_reply; ?>
|
|
|
|
<?php
|
|
while ($ticket_attachment = mysqli_fetch_array($sql_ticket_reply_attachments)) {
|
|
$name = nullable_htmlentities($ticket_attachment['ticket_attachment_name']);
|
|
$ref_name = nullable_htmlentities($ticket_attachment['ticket_attachment_reference_name']);
|
|
echo "<hr><i class='fas fa-fw fa-paperclip text-secondary mr-1'></i>$name | <a href='../uploads/tickets/$ticket_id/$ref_name' download='$name'><i class='fas fa-fw fa-download mr-1'></i>Download</a> | <a target='_blank' href='../uploads/tickets/$ticket_id/$ref_name'><i class='fas fa-fw fa-external-link-alt mr-1'></i>View</a>";
|
|
}
|
|
?>
|
|
</div>
|
|
</div>
|
|
<!-- End ticket reply card -->
|
|
|
|
<?php
|
|
|
|
}
|
|
|
|
?>
|
|
|
|
</div>
|
|
|
|
<div class="col-md-3">
|
|
|
|
<!-- Ticket details right card -->
|
|
<div class="card">
|
|
<div class="card-header py-2">
|
|
<a href="#" data-toggle="collapse" data-target="#ticketDetailsCard" style="text-decoration: none; color: inherit;"><h5 class="card-title"><i class="fas fa-fw fa-life-ring mr-2 mt-2"></i>Ticket Details</h5></a>
|
|
<div class="card-tools">
|
|
<a class="fa fa-chevron-down" href="#" data-toggle="collapse" data-target="#ticketDetailsCard"></a>
|
|
</div>
|
|
</div>
|
|
<div class="card-body collapse <?php echo !empty($ticket_resolved_at) ? 'show' : ''; ?>" id="ticketDetailsCard">
|
|
|
|
<!-- Created -->
|
|
<div title="<?php echo $ticket_created_at; ?>">
|
|
<i class="fa fa-fw fa-calendar text-secondary mr-2"></i><strong>Created: </strong><?php echo "$ticket_date ($ticket_created_at_ago)"; ?>
|
|
</div>
|
|
|
|
<!-- Created by -->
|
|
<?php if (!empty($ticket_created_by)) {
|
|
$row = mysqli_fetch_array(mysqli_query($mysqli, "SELECT user_name FROM users WHERE user_id = $ticket_created_by"));
|
|
$ticket_created_by_display = nullable_htmlentities($row['user_name']);
|
|
?>
|
|
|
|
<div class="mt-1">
|
|
<i class="far fa-fw fa-user text-secondary mr-2"></i><strong>Created by: </strong><?php echo $ticket_created_by_display; ?>
|
|
</div>
|
|
<?php } ?>
|
|
|
|
<!-- Source -->
|
|
<?php if (!empty($ticket_source)) { ?>
|
|
<div class="mt-1">
|
|
<i class="far fa-fw fa-question-circle text-secondary mr-2"></i><strong>Source: </strong><?php echo $ticket_source; ?>
|
|
</div>
|
|
<?php } ?>
|
|
|
|
<!-- Category -->
|
|
<?php if ($ticket_category > 0) { ?>
|
|
<div class="mt-1">
|
|
<i class="fas fa-fw fa-layer-group mr-2 text-secondary"></i><strong>Category: </strong><?php echo $ticket_category_display; ?>
|
|
</div>
|
|
<?php } ?>
|
|
|
|
<!-- First response (for SLA) -->
|
|
<?php if ($ticket_first_response_at) { ?>
|
|
<div title="First Response: <?php echo $ticket_created_at; ?>">
|
|
<i class="fa fa-fw fa-user-clock text-secondary mr-2"></i><strong>FR: </strong><?php echo "$ticket_first_response_at"; ?>
|
|
</div>
|
|
<?php } ?>
|
|
|
|
<!-- Time tracking -->
|
|
<?php if ($ticket_total_reply_time) { ?>
|
|
<div class="mt-1">
|
|
<i class="far fa-fw fa-clock text-secondary mr-2"></i><strong>Time worked: </strong><?php echo $ticket_total_reply_time; ?>
|
|
</div>
|
|
<?php } ?>
|
|
|
|
<!-- Internal collaborators -->
|
|
<!-- Commented - there is still something wrong with this -->
|
|
<!-- --><?php //if ($ticket_collaborators) { ?>
|
|
<!-- <div class="mt-1">-->
|
|
<!-- <i class="fas fa-fw fa-users mr-2 text-secondary"></i><strong>Collaborators: </strong>--><?php //echo $ticket_collaborators; ?>
|
|
<!-- </div>-->
|
|
<!-- --><?php //} ?>
|
|
|
|
<!-- Resolved -->
|
|
<?php if (!empty($ticket_resolved_at)) { ?>
|
|
<hr>
|
|
<div class="mt-1" title="<?php echo $ticket_resolved_at; ?>">
|
|
<i class="fa fa-fw fa-check text-secondary mr-2"></i><strong>Resolved: </strong><?php echo "$ticket_resolved_date ($ticket_resolved_at_ago)"; ?>
|
|
</div>
|
|
<?php } ?>
|
|
|
|
<!-- Ticket closure info -->
|
|
<?php if (!empty($ticket_closed_at)) {
|
|
|
|
$ticket_closed_by_display = 'User';
|
|
if (!empty($ticket_closed_by)) {
|
|
$sql_closed_by = mysqli_query($mysqli, "SELECT user_name FROM users WHERE user_id = $ticket_closed_by");
|
|
$row = mysqli_fetch_array($sql_closed_by);
|
|
$ticket_closed_by_display = nullable_htmlentities($row['user_name']);
|
|
}
|
|
?>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-user text-secondary mr-2"></i><strong>Closed by: </strong><?php echo ucwords($ticket_closed_by_display); ?>
|
|
</div>
|
|
|
|
<div class="mt-1" title="<?php echo $ticket_closed_at; ?>">
|
|
<i class="fa fa-fw fa-clock text-secondary mr-2"></i><strong>Closed: </strong><?php echo "$ticket_closed_date ($ticket_closed_at_ago)"; ?>
|
|
</div>
|
|
|
|
<?php if ($ticket_feedback) { ?>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-comment-dots text-secondary mr-2"></i><strong>Feedback: </strong><?php echo $ticket_feedback; ?>
|
|
</div>
|
|
<?php } ?>
|
|
|
|
<?php } ?>
|
|
<!-- END Ticket closure info -->
|
|
|
|
</div>
|
|
</div>
|
|
<!-- End details card -->
|
|
|
|
<!-- Contact card -->
|
|
<?php if ($contact_id) { ?>
|
|
<div class="card">
|
|
<div class="card-header py-2">
|
|
<h5 class="card-title"><i class="fas fa-fw fa-user-check mr-2 mt-2"></i>Primary Contact</h5>
|
|
<div class="card-tools">
|
|
<?php if (empty($ticket_resolved_at) && lookupUserPermission("module_support") >= 2) { ?>
|
|
<a class="btn btn-light text-secondary btn-sm ajax-modal" href="#"
|
|
data-modal-url="modals/ticket/ticket_contact.php?id=<?= $ticket_id ?>">
|
|
<i class="fas fa-edit"></i>
|
|
</a>
|
|
<?php } ?>
|
|
</div>
|
|
</div>
|
|
<div class="card-body">
|
|
|
|
<div>
|
|
<i class="fa fa-fw fa-user text-secondary mr-2"></i><a href="#" class="ajax-modal"
|
|
data-modal-size="lg"
|
|
data-modal-url="modals/contact/contact_details.php?id=<?= $contact_id ?>">
|
|
<strong><?php echo $contact_name; ?></strong>
|
|
</a>
|
|
</div>
|
|
|
|
<?php
|
|
|
|
if (!empty($location_name)) { ?>
|
|
<div class="mt-2">
|
|
<i class="fa fa-fw fa-map-marker-alt text-secondary mr-2"></i><?php echo $location_name; ?>
|
|
</div>
|
|
<?php }
|
|
|
|
if (!empty($contact_email)) { ?>
|
|
<div class="mt-2">
|
|
<i class="fa fa-fw fa-envelope text-secondary mr-2"></i><a href="mailto:<?php echo $contact_email; ?>"><?php echo $contact_email; ?></a>
|
|
</div>
|
|
<?php }
|
|
|
|
if (!empty($contact_phone)) { ?>
|
|
<div class="mt-2">
|
|
<i class="fa fa-fw fa-phone text-secondary mr-2"></i><a href="tel:<?php echo $contact_phone; ?>"><?php echo $contact_phone; ?></a>
|
|
</div>
|
|
<?php }
|
|
|
|
if (!empty($contact_mobile)) { ?>
|
|
<div class="mt-2">
|
|
<i class="fa fa-fw fa-mobile-alt text-secondary mr-2"></i><a href="tel:<?php echo $contact_mobile; ?>"><?php echo $contact_mobile; ?></a>
|
|
</div>
|
|
<?php } ?>
|
|
|
|
</div>
|
|
</div>
|
|
<?php } ?>
|
|
<!-- End contact card -->
|
|
|
|
|
|
<!-- Tasks Card -->
|
|
<?php if (empty($ticket_resolved_at) || (!empty($ticket_resolved_at) && $task_count > 0)) { ?>
|
|
<div class="card">
|
|
<div class="card-header py-2">
|
|
<h5 class="card-title"><i class="fas fa-fw fa-tasks mr-2 mt-2"></i>Tasks</h5>
|
|
<div class="card-tools">
|
|
<?php if (empty($ticket_resolved_at) && lookupUserPermission("module_support") >= 2) { ?>
|
|
<div class="dropdown dropleft text-center">
|
|
<button class="btn btn-light text-secondary btn-sm" type="button" data-toggle="dropdown">
|
|
<i class="fas fa-ellipsis-v"></i>
|
|
</button>
|
|
<div class="dropdown-menu">
|
|
<a class="dropdown-item text-success" href="post.php?complete_all_tasks=<?php echo $ticket_id; ?>">
|
|
<i class="fas fa-fw fa-check-double mr-2"></i>Mark All Complete
|
|
</a>
|
|
<div class="dropdown-divider"></div>
|
|
<a class="dropdown-item" href="post.php?undo_complete_all_tasks=<?php echo $ticket_id; ?>">
|
|
<i class="far fa-fw fa-square mr-2"></i>Mark All Incomplete
|
|
</a>
|
|
<div class="dropdown-divider"></div>
|
|
<a class="dropdown-item text-danger confirm-link" href="#">
|
|
<i class="fas fa-fw fa-trash-alt mr-2"></i>Delete All
|
|
</a>
|
|
</div>
|
|
</div>
|
|
<?php } ?>
|
|
</div>
|
|
</div>
|
|
<div class="card-body p-0">
|
|
|
|
<?php if (empty($ticket_resolved_at) && lookupUserPermission("module_support") >= 2) { ?>
|
|
<form action="post.php" method="post" autocomplete="off">
|
|
<input type="hidden" name="ticket_id" value="<?php echo $ticket_id; ?>">
|
|
<div class="form-group px-2 pt-3">
|
|
<div class="input-group input-group-sm">
|
|
<input type="text" class="form-control" name="name" placeholder="Create Task" required maxlength="255">
|
|
<div class="input-group-append">
|
|
<button type="submit" name="add_task" class="btn btn-outline-primary">
|
|
<i class="fas fa-check"></i>
|
|
</button>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</form>
|
|
<?php } ?>
|
|
|
|
<table class="table table-sm" id="tasks">
|
|
<?php
|
|
while($row = mysqli_fetch_array($sql_tasks)){
|
|
$task_id = intval($row['task_id']);
|
|
$task_name = nullable_htmlentities($row['task_name']);
|
|
//$task_description = nullable_htmlentities($row['task_description']); // not in db yet
|
|
$task_completion_estimate = intval($row['task_completion_estimate']);
|
|
$task_completed_at = nullable_htmlentities($row['task_completed_at']);
|
|
?>
|
|
<tr data-task-id="<?php echo $task_id; ?>">
|
|
<td>
|
|
<?php if ($task_completed_at) { ?>
|
|
<i class="far fa-check-square text-success"></i>
|
|
<?php } elseif (lookupUserPermission("module_support") >= 2) { ?>
|
|
<a href="post.php?complete_task=<?php echo $task_id; ?>">
|
|
<i class="far fa-square text-dark"></i>
|
|
</a>
|
|
<?php } ?>
|
|
<span class="text-dark ml-2"><?php echo $task_name; ?></span>
|
|
</td>
|
|
<td>
|
|
<div class="float-right">
|
|
|
|
<div class="btn-group">
|
|
|
|
<button class="btn btn-sm btn-link drag-handle"><i class="fas fa-bars text-muted mr-1"></i></button>
|
|
|
|
<?php if (empty($ticket_resolved_at) && lookupUserPermission("module_support") >= 2) { ?>
|
|
|
|
<div class="dropdown dropleft text-center">
|
|
<button class="btn btn-light text-secondary btn-sm" type="button" data-toggle="dropdown">
|
|
<i class="fas fa-ellipsis-v"></i>
|
|
</button>
|
|
<div class="dropdown-menu">
|
|
<a class="dropdown-item ajax-modal" href="#"
|
|
data-modal-url="modals/ticket/ticket_task_edit.php?id=<?= $task_id ?>">
|
|
<i class="fas fa-fw fa-edit mr-2"></i>Edit
|
|
</a>
|
|
<?php if ($task_completed_at) { ?>
|
|
<a class="dropdown-item" href="post.php?undo_complete_task=<?php echo $task_id; ?>">
|
|
<i class="fas fa-fw fa-arrow-circle-left mr-2"></i>Mark incomplete
|
|
</a>
|
|
<?php } ?>
|
|
<div class="dropdown-divider"></div>
|
|
<a class="dropdown-item text-danger confirm-link" href="post.php?delete_task=<?php echo $task_id; ?>&csrf_token=<?php echo $_SESSION['csrf_token'] ?>">
|
|
<i class="fas fa-fw fa-trash-alt mr-2"></i>Delete
|
|
</a>
|
|
</div>
|
|
</div>
|
|
|
|
<?php } ?>
|
|
</div>
|
|
</div>
|
|
</td>
|
|
</tr>
|
|
<?php
|
|
}
|
|
?>
|
|
</table>
|
|
</div>
|
|
</div>
|
|
<?php } ?>
|
|
<!-- End Tasks Card -->
|
|
|
|
|
|
<!-- Ticket watchers card -->
|
|
<?php if (empty($ticket_closed_at) && mysqli_num_rows($sql_ticket_watchers) > 0) { ?>
|
|
|
|
<div class="card">
|
|
<div class="card-header py-2">
|
|
<h5 class="card-title"><i class="fas fa-fw fa-eye mr-2 mt-2"></i>Watchers</h5>
|
|
<div class="card-tools">
|
|
<?php if (empty($ticket_resolved_at) && lookupUserPermission("module_support") >= 2) { ?>
|
|
<a class="btn btn-light text-secondary btn-sm" href="#" data-toggle="modal" data-target="#addTicketWatcherModal">
|
|
<i class="fas fa-edit"></i>
|
|
</a>
|
|
<?php } ?>
|
|
</div>
|
|
</div>
|
|
<div class="card-body">
|
|
|
|
<?php
|
|
// Get Watchers
|
|
while ($row = mysqli_fetch_array($sql_ticket_watchers)) {
|
|
$watcher_id = intval($row['watcher_id']);
|
|
$ticket_watcher_email = nullable_htmlentities($row['watcher_email']);
|
|
?>
|
|
<div class='mt-1'>
|
|
<i class="fa fa-fw fa-eye text-secondary mr-2"></i><?php echo $ticket_watcher_email; ?>
|
|
<?php if (empty($ticket_closed_at)) { ?>
|
|
<a class="confirm-link float-right" href="post.php?delete_ticket_watcher=<?php echo $watcher_id; ?>">
|
|
<i class="fas fa-fw fa-trash-alt text-secondary"></i>
|
|
</a>
|
|
<?php } ?>
|
|
</div>
|
|
|
|
<?php } ?>
|
|
</div>
|
|
</div>
|
|
<?php } ?>
|
|
<!-- End Ticket watchers card -->
|
|
|
|
<!-- Asset card -->
|
|
<?php if ($asset_id) { ?>
|
|
<div class="card mb-3">
|
|
<div class="card-header py-2">
|
|
<h5 class="card-title"><i class="fas fa-fw fa-desktop mr-2 mt-2"></i>Primary Asset</h5>
|
|
<div class="card-tools">
|
|
<?php if (empty($ticket_resolved_at) && lookupUserPermission("module_support") >= 2) { ?>
|
|
<a class="btn btn-light text-secondary btn-sm" href="#" data-toggle="modal" data-target="#editTicketAssetModal<?php echo $ticket_id; ?>">
|
|
<i class="fas fa-edit"></i>
|
|
</a>
|
|
<?php } ?>
|
|
</div>
|
|
</div>
|
|
<div class="card-body">
|
|
<div>
|
|
<a class="ajax-modal" href="#" data-modal-size="lg"
|
|
data-modal-url="modals/asset/asset_details.php?<?= $client_url ?>&id=<?= $asset_id ?>">
|
|
<i class="fa fa-fw fa-<?php echo $asset_icon; ?> text-secondary mr-2"></i><strong><?php echo $asset_name; ?></strong>
|
|
</a>
|
|
</div>
|
|
<?php
|
|
while ($row = mysqli_fetch_array($sql_additional_assets)) {
|
|
$additional_asset_id = intval($row['asset_id']);
|
|
$additional_asset_name = nullable_htmlentities($row['asset_name']);
|
|
$additional_asset_type = nullable_htmlentities($row['asset_type']);
|
|
$additional_asset_icon = getAssetIcon($additional_asset_type);
|
|
?>
|
|
<div class="mt-1">
|
|
<a class="ajax-modal" href="#" data-modal-size="lg"
|
|
data-modal-url="modals/asset/asset_details.php?<?= $client_url ?>&id=<?= $additional_asset_id ?>">
|
|
<i class="fa fa-fw fa-<?php echo $additional_asset_icon; ?> text-secondary mr-2"></i><?php echo $additional_asset_name; ?>
|
|
</a>
|
|
<?php if (empty($ticket_closed_at)) { ?>
|
|
<a class="confirm-link float-right" href="post.php?delete_ticket_additional_asset=<?php echo $additional_asset_id; ?>&ticket_id=<?php echo $ticket_id; ?>" title="Remove asset from ticket">
|
|
<i class="fas fa-fw fa-trash-alt text-secondary"></i>
|
|
</a>
|
|
<?php } ?>
|
|
</div>
|
|
<?php
|
|
|
|
}
|
|
?>
|
|
</div>
|
|
</div>
|
|
<?php } // End if asset_id ?>
|
|
<!-- End Asset card -->
|
|
|
|
|
|
<!-- Vendor card -->
|
|
<?php if ($vendor_id) { ?>
|
|
<div class="card mb-3">
|
|
<div class="card-header py-2">
|
|
<h5 class="card-title"><i class="fas fa-fw fa-building mr-2 mt-2"></i>Vendor</h5>
|
|
<div class="card-tools">
|
|
<?php if (empty($ticket_resolved_at) && lookupUserPermission("module_support") >= 2) { ?>
|
|
<a class="btn btn-light text-secondary btn-sm" href="#" data-toggle="modal" data-target="#editTicketVendorModal<?php echo $ticket_id; ?>">
|
|
<i class="fas fa-edit"></i>
|
|
</a>
|
|
<?php } ?>
|
|
</div>
|
|
</div>
|
|
<div class="card-body">
|
|
|
|
<div>
|
|
<i class="fa fa-fw fa-building text-secondary mr-2"></i><strong><?php echo $vendor_name; ?></strong>
|
|
</div>
|
|
<?php
|
|
|
|
if (!empty($vendor_contact_name)) { ?>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-user text-secondary mr-2"></i><?php echo $vendor_contact_name; ?>
|
|
</div>
|
|
<?php }
|
|
|
|
if (!empty($ticket_vendor_ticket_number)) { ?>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-tag text-secondary mr-2"></i><?php echo $ticket_vendor_ticket_number; ?>
|
|
</div>
|
|
<?php }
|
|
|
|
if (!empty($vendor_email)) { ?>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-envelope text-secondary mr-2"></i><a href="mailto:<?php echo $vendor_email; ?>"><?php echo $vendor_email; ?></a>
|
|
</div>
|
|
<?php }
|
|
|
|
if (!empty($vendor_phone)) { ?>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-phone text-secondary mr-2"></i><?php echo $vendor_phone; ?>
|
|
</div>
|
|
<?php }
|
|
|
|
if (!empty($vendor_website)) { ?>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-globe text-secondary mr-2"></i><?php echo $vendor_website; ?>
|
|
</div>
|
|
<?php } ?>
|
|
|
|
</div>
|
|
</div>
|
|
<?php } //End Else ?>
|
|
<!-- End Vendor card -->
|
|
|
|
<!-- project card -->
|
|
<?php if ($project_id) { ?>
|
|
<div class="card">
|
|
<div class="card-header py-2">
|
|
<h5 class="card-title"><i class="fas fa-fw fa-project-diagram mr-2 mt-2"></i>Project</h5>
|
|
<div class="card-tools">
|
|
<?php if (empty($ticket_resolved_at) && lookupUserPermission("module_support") >= 2) { ?>
|
|
<a class="btn btn-light text-secondary btn-sm" href="#">
|
|
<i class="fas fa-edit"></i>
|
|
</a>
|
|
<?php } ?>
|
|
</div>
|
|
</div>
|
|
<div class="card-body">
|
|
<div>
|
|
<i class="fa fa-fw fa-project-diagram text-secondary mr-3"></i><a href="project_details.php?project_id=<?php echo $project_id; ?>" target="_blank"><strong><?php echo $project_name; ?><i class="fa fa-fw fa-external-link-alt text-secondary ml-2"></i></strong>
|
|
</a>
|
|
</div>
|
|
|
|
<?php if ($project_manager) { ?>
|
|
<div class="mt-2">
|
|
<i class="fa fa-fw fa-user-tie text-secondary mr-3"></i><?php echo $project_manager_name; ?>
|
|
</div>
|
|
<?php } ?>
|
|
</div>
|
|
</div>
|
|
<?php } ?>
|
|
<!-- End project card -->
|
|
|
|
</div> <!-- End col-3 -->
|
|
|
|
</div> <!-- End row -->
|
|
|
|
<?php
|
|
if (lookupUserPermission("module_support") >= 2 && empty($ticket_closed_at)) {
|
|
require_once "modals/ticket/ticket_edit_asset.php";
|
|
require_once "modals/ticket/ticket_edit_vendor.php";
|
|
require_once "modals/ticket/ticket_add_watcher.php";
|
|
require_once "modals/ticket/ticket_change_client.php";
|
|
require_once "modals/ticket/ticket_edit_schedule.php";
|
|
require_once "modals/ticket/ticket_merge.php";
|
|
}
|
|
|
|
if (lookupUserPermission("module_support") >= 2 && lookupUserPermission("module_sales") >= 2 && $config_module_enable_accounting) {
|
|
require_once "modals/ticket/ticket_invoice_add.php";
|
|
}
|
|
}
|
|
}
|
|
|
|
require_once "../includes/footer.php";
|
|
|
|
?>
|
|
|
|
<!-- Summary Modal -->
|
|
<div class="modal fade" id="summaryModal" tabindex="-1">
|
|
<div class="modal-dialog modal-lg" role="document">
|
|
<div class="modal-content bg-dark">
|
|
<div class="modal-header">
|
|
<h5 class="modal-title" id="summaryModalTitle">Ticket Summary</h5>
|
|
<button type="button" class="close text-white" data-dismiss="modal" aria-label="Close">
|
|
<span>×</span>
|
|
</button>
|
|
</div>
|
|
<div class="modal-body bg-white">
|
|
<div id="summaryContent" class="text-center">
|
|
<i class="fas fa-spinner fa-spin"></i> Generating summary...
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<script src="../js/show_modals.js"></script>
|
|
|
|
<?php if (empty($ticket_closed_at)) { ?>
|
|
<!-- create js variable related to ticket timer setting -->
|
|
<script type="text/javascript">
|
|
var ticketAutoStart = <?php echo json_encode($config_ticket_timer_autostart); ?>;
|
|
</script>
|
|
|
|
<!-- Ticket Time Tracking JS -->
|
|
<script src="js/ticket_time_tracking.js"></script>
|
|
|
|
<!-- Ticket collision detect JS (jQuery is called in footer, so collision detection script MUST be below it) -->
|
|
<script src="js/ticket_collision_detection.js"></script>
|
|
<?php } ?>
|
|
|
|
<script src="../js/pretty_content.js"></script>
|
|
|
|
<script>
|
|
$('#summaryModal').on('shown.bs.modal', function (e) {
|
|
// Perform AJAX request to get the summary
|
|
$.ajax({
|
|
url: 'post.php?ai_ticket_summary',
|
|
method: 'POST',
|
|
data: { ticket_id: <?php echo $ticket_id; ?> },
|
|
success: function(response) {
|
|
$('#summaryContent').html(response);
|
|
},
|
|
error: function() {
|
|
$('#summaryContent').html('Error generating summary.');
|
|
}
|
|
});
|
|
});
|
|
</script>
|
|
|
|
<script src="../plugins/SortableJS/Sortable.min.js"></script>
|
|
<script>
|
|
new Sortable(document.querySelector('table#tasks tbody'), {
|
|
handle: '.drag-handle',
|
|
animation: 150,
|
|
onEnd: function (evt) {
|
|
const rows = document.querySelectorAll('table#tasks tbody tr');
|
|
const positions = Array.from(rows).map((row, index) => ({
|
|
id: row.dataset.taskId,
|
|
order: index
|
|
}));
|
|
|
|
$.post('ajax.php', {
|
|
update_ticket_tasks_order: true,
|
|
ticket_id: <?php echo $ticket_id; ?>,
|
|
positions: positions
|
|
});
|
|
}
|
|
});
|
|
</script>
|