itflow/post/ai.php

<?php

/*
 * ITFlow - GET/POST request handler for AI Functions
 */

// TODO: Should this be moved to AJAX?

if (isset($_GET['ai_reword'])) {

    header('Content-Type: application/json');

    // Collecting the input data from the AJAX request.
    $inputJSON = file_get_contents('php://input');
    $input = json_decode($inputJSON, TRUE); // Convert JSON into array.

    $promptText = "Rephrase this ticket response to be clear, professional, and polite. Maintain the original meaning without adding or omitting information. Do not invent details. Keep the tone neutral and professional. Avoid technical jargon unless necessary. Please return only the reworded text as clean, properly formatted HTML, without any code block markers, backticks, or the word 'html'. Do not include any other commentary or explanations.";

    $userText = $input['text'];

    // Preparing the data for the OpenAI Chat API request.
    $data = [
        "model" => "$config_ai_model", // Specify the model
        "messages" => [
            ["role" => "system", "content" => $promptText],
            ["role" => "user", "content" => $userText],
        ],
        "temperature" => 0.7
    ];

    // Initialize cURL session to the OpenAI Chat API.
    $ch = curl_init("$config_ai_url");

    // Set cURL options for the request.
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_POST, true);
    curl_setopt($ch, CURLOPT_POSTFIELDS, json_encode($data));
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
        'Content-Type: application/json',
        'Authorization: Bearer ' . $config_ai_api_key,
    ]);

    // Execute the cURL session and capture the response.
    $response = curl_exec($ch);
    curl_close($ch);

    // Decode the JSON response.
    $responseData = json_decode($response, true);

    // Check if the response contains the expected data and return it.
    if (isset($responseData['choices'][0]['message']['content'])) {
        // Get the response content.
        $content = $responseData['choices'][0]['message']['content'];
        
        // Clean any leading "html" word or other unwanted text at the beginning.
        $content = preg_replace('/^html/i', '', $content);  // Remove any occurrence of 'html' at the start

        // Clean the response content to remove backticks or code block markers.
        $cleanedContent = str_replace('```', '', $content); // Remove backticks if they exist.
        
        // Trim any leading/trailing whitespace.
        $cleanedContent = trim($cleanedContent);

        // Return the cleaned response.
        echo json_encode(['rewordedText' => $cleanedContent]);
    } else {
        // Handle errors or unexpected response structure.
        echo json_encode(['rewordedText' => 'Failed to get a response from the OpenAI API.']);
    }

}

if (isset($_GET['ai_ticket_summary'])) {

    // Retrieve the ticket_id from POST
    $ticket_id = intval($_POST['ticket_id']);

    // Query the database for ticket details
    // (You can reuse code from ticket.php or write a simplified query here)
    $sql = mysqli_query($mysqli, "
        SELECT ticket_subject, ticket_details
        FROM tickets
        WHERE ticket_id = $ticket_id
        LIMIT 1
    ");
    $row = mysqli_fetch_assoc($sql);
    $ticket_subject = $row['ticket_subject'];
    $ticket_details = strip_tags($row['ticket_details']); // strip HTML for cleaner prompt

    // Get ticket replies
    $sql_replies = mysqli_query($mysqli, "
        SELECT ticket_reply, ticket_reply_type
        FROM ticket_replies
        WHERE ticket_reply_ticket_id = $ticket_id
        AND ticket_reply_archived_at IS NULL
        ORDER BY ticket_reply_id ASC
    ");

    $all_replies_text = "";
    while ($reply = mysqli_fetch_assoc($sql_replies)) {
        $reply_type = $reply['ticket_reply_type'];
        $reply_text = strip_tags($reply['ticket_reply']);
        $all_replies_text .= "\n[$reply_type]: $reply_text";
    }

    // Craft a prompt for ChatGPT
    $prompt = "Based on the language detection (case not detected use default English), dont show \"Language Detected\", and Summarize using this language, the following ticket and its responses in a concise and clear way. The summary should be short, highlight the main issue, the actions taken, and any resolution steps:\n\nTicket Subject: $ticket_subject\nTicket Details: $ticket_details\nReplies:$all_replies_text\n\nShort Summary:";

    // Prepare the POST data
    $post_data = [
        "model" => "$config_ai_model",
        "messages" => [
            ["role" => "system", "content" => "You are a helpful assistant."],
            ["role" => "user", "content" => $prompt]
        ],
        "temperature" => 0.7
    ];

    $ch = curl_init();
    curl_setopt($ch, CURLOPT_URL, $config_ai_url);
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_POST, true);
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
        'Content-Type: application/json',
        'Authorization: Bearer ' . $config_ai_api_key
    ]);
    curl_setopt($ch, CURLOPT_POSTFIELDS, json_encode($post_data));

    $response = curl_exec($ch);
    if (curl_errno($ch)) {
        echo "Error: " . curl_error($ch);
        exit;
    }
    curl_close($ch);

    $response_data = json_decode($response, true);
    $summary = $response_data['choices'][0]['message']['content'] ?? "No summary available.";

    // Print the summary
    echo nl2br(htmlentities($summary));
}

if (isset($_GET['ai_create_document_template'])) {
    // get_ai_document_template.php

    header('Content-Type: text/html; charset=UTF-8');

    $prompt = $_POST['prompt'] ?? '';

    // Basic validation
    if(empty($prompt)){
        echo "No prompt provided.";
        exit;
    }

    // Prepare prompt
    $system_message = "You are a helpful IT documentation assistant. You will create a well-structured HTML template for IT documentation based on a given prompt. Include headings, subheadings, bullet points, and possibly tables for clarity. No Lorem Ipsum, use realistic placeholders and professional language.";
    $user_message = "Create an HTML formatted IT documentation template based on the following request:\n\n\"$prompt\"\n\nThe template should be structured, professional, and useful for IT staff. Include relevant sections, instructions, prerequisites, and best practices.";

    $post_data = [
        "model" => "$config_ai_model",
        "messages" => [
            ["role" => "system", "content" => $system_message],
            ["role" => "user", "content" => $user_message]
        ],
        "temperature" => 0.7
    ];

    $ch = curl_init();
    curl_setopt($ch, CURLOPT_URL, $config_ai_url);
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_POST, true);
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
        'Content-Type: application/json',
        'Authorization: Bearer ' . $config_ai_api_key
    ]);
    curl_setopt($ch, CURLOPT_POSTFIELDS, json_encode($post_data));

    $response = curl_exec($ch);
    if (curl_errno($ch)) {
        echo "Error: " . curl_error($ch);
        exit;
    }
    curl_close($ch);

    $response_data = json_decode($response, true);
    $template = $response_data['choices'][0]['message']['content'] ?? "<p>No content returned from AI.</p>";

    // Print the generated HTML template directly
    echo $template;
}