mirror of
https://github.com/itflow-org/itflow
synced 2026-11-14 08:27:24 +00:00
314 lines
18 KiB
PHP
314 lines
18 KiB
PHP
<?php
|
|
|
|
/*
|
|
* Client onboarding - taking a client on, a step at a time
|
|
* (agent/client_onboarding.php, its steps in agent/client_onboarding/, saved
|
|
* by agent/post/client_onboarding.php): the company, its locations, its
|
|
* people and their portal access, the agreement (a contract from a template,
|
|
* sent to sign if you like), billing (who is billed, their tax, and the
|
|
* agreement's recurring invoice), IT basics (domains, and vendors and
|
|
* licenses from templates) and a kickoff project from a project template.
|
|
*
|
|
* Each step saves as it goes - the company step makes the client - so it can
|
|
* be left and carried on from the client's overview. A step is done once it
|
|
* is saved here, or, for most, once the client has what it is about however
|
|
* it was added: a location, a contact, a contract, a recurring invoice, a
|
|
* vendor or license, a project. A step can be put off (Skip for now) and done
|
|
* later. Steps the agent's role can't do, or whose module is off, aren't
|
|
* there for them.
|
|
*
|
|
* The client overview shows how far it has got until every step is done or
|
|
* skipped, Finish is pressed on the summary, or its card is closed.
|
|
*/
|
|
|
|
/** The steps, in order - key => nav label, title, icon and what it is for. */
|
|
const CLIENT_ONBOARDING_STEPS = [
|
|
'company' => ['label' => 'Company', 'title' => 'The company', 'icon' => 'fa-building',
|
|
'about' => 'Who they are - the name you know them by, what they do, their website and how they found you.'],
|
|
'locations' => ['label' => 'Locations', 'title' => 'Locations', 'icon' => 'fa-map-marker-alt',
|
|
'about' => 'Where they work - their main office first, then any other sites you look after.'],
|
|
'people' => ['label' => 'People', 'title' => 'People', 'icon' => 'fa-users',
|
|
'about' => 'Who you deal with - the primary contact, who gets the invoices and who to call about technical things - and client portal access for them.'],
|
|
'agreement' => ['label' => 'Agreement', 'title' => 'Agreement', 'icon' => 'fa-file-contract',
|
|
'about' => 'The contract you look after them on, from one of your templates - its rates, net terms and SLAs are theirs while it is in force. Send it to them to sign, if you like.'],
|
|
'billing' => ['label' => 'Billing', 'title' => 'Billing', 'icon' => 'fa-file-invoice-dollar',
|
|
'about' => 'Who gets the invoices, their tax, and the recurring invoice that bills the agreement.'],
|
|
'it' => ['label' => 'IT basics', 'title' => 'IT basics', 'icon' => 'fa-network-wired',
|
|
'about' => 'Their domains, to watch for renewals, and the vendors and licenses most of your clients have - from your templates.'],
|
|
'kickoff' => ['label' => 'Kickoff', 'title' => 'Kickoff', 'icon' => 'fa-flag',
|
|
'about' => 'The onboarding project - its tickets raised from a project template, for your team to work through.'],
|
|
];
|
|
|
|
/** Has the 3.5.2 update run? Until it has, nothing here is shown or done. */
|
|
function clientOnboardingReady() {
|
|
global $mysqli;
|
|
static $ready = null;
|
|
if ($ready === null) {
|
|
if (defined('CURRENT_DATABASE_VERSION')) {
|
|
$version = CURRENT_DATABASE_VERSION;
|
|
} else {
|
|
$result = mysqli_query($mysqli, "SELECT config_current_database_version FROM settings WHERE company_id = 1");
|
|
$version = $result && ($row = mysqli_fetch_row($result)) ? (string) $row[0] : '0';
|
|
}
|
|
$ready = version_compare($version, '3.5.2', '>=');
|
|
}
|
|
return $ready;
|
|
}
|
|
|
|
/** May this agent onboard a client - the update run, and Clients at Modify, as adding one needs? */
|
|
function clientOnboardingCan() {
|
|
return clientOnboardingReady() && lookupUserPermission('module_client') >= 2;
|
|
}
|
|
|
|
/** Where a step is - the wizard for a client (or a new one, with no client), at $step ('done' for the summary). */
|
|
function clientOnboardingUrl($client_id = 0, $step = '') {
|
|
$query = array_filter(['client_id' => intval($client_id) ?: null, 'step' => $step !== '' ? $step : null]);
|
|
return '/agent/client_onboarding.php' . ($query ? '?' . http_build_query($query) : '');
|
|
}
|
|
|
|
/** A client's onboarding - or null when it was never onboarded. */
|
|
function clientOnboardingRow($client_id) {
|
|
global $mysqli;
|
|
$client_id = intval($client_id);
|
|
if (!$client_id || !clientOnboardingReady()) {
|
|
return null;
|
|
}
|
|
return mysqli_fetch_assoc(mysqli_query($mysqli, "SELECT * FROM client_onboardings WHERE onboarding_client_id = $client_id LIMIT 1")) ?: null;
|
|
}
|
|
|
|
/** Start onboarding a client - once; logged the first time. Its row. */
|
|
function clientOnboardingStart($client_id) {
|
|
global $mysqli, $session_user_id, $session_name;
|
|
$client_id = intval($client_id);
|
|
mysqli_query($mysqli, "INSERT IGNORE INTO client_onboardings SET onboarding_client_id = $client_id, onboarding_started_by = " . intval($session_user_id));
|
|
if (mysqli_affected_rows($mysqli) === 1) {
|
|
logAudit("Client", "Onboard", "$session_name started onboarding client " . escapeSql((string) getFieldById('clients', $client_id, 'client_name')), $client_id, $client_id);
|
|
}
|
|
return clientOnboardingRow($client_id);
|
|
}
|
|
|
|
/** The steps this agent has, in order - those whose module is off, or their role can't do, left out. */
|
|
function clientOnboardingStepKeys() {
|
|
global $config_module_enable_accounting, $config_module_enable_itdoc, $config_module_enable_ticketing;
|
|
$keys = [];
|
|
foreach (array_keys(CLIENT_ONBOARDING_STEPS) as $key) {
|
|
if ($key === 'agreement' && !contractClientPickReady()) {
|
|
continue;
|
|
}
|
|
if ($key === 'billing' && !intval($config_module_enable_accounting)) {
|
|
continue;
|
|
}
|
|
if ($key === 'it' && !intval($config_module_enable_itdoc)) {
|
|
continue;
|
|
}
|
|
if ($key === 'kickoff' && (!intval($config_module_enable_ticketing) || lookupUserPermission('module_support') < 2)) {
|
|
continue;
|
|
}
|
|
$keys[] = $key;
|
|
}
|
|
return $keys;
|
|
}
|
|
|
|
/** A step list column, as keys. */
|
|
function clientOnboardingList($value) {
|
|
return array_values(array_filter(array_map('trim', explode(',', (string) $value))));
|
|
}
|
|
|
|
/**
|
|
* The contract the Agreement step made, still there - else the client's most
|
|
* recent one that is active or out to sign. Its row, or null.
|
|
*/
|
|
function clientOnboardingContract($client_id, $row = null) {
|
|
global $mysqli;
|
|
$client_id = intval($client_id);
|
|
$row = $row ?? clientOnboardingRow($client_id);
|
|
if (!contractsReady()) {
|
|
return null;
|
|
}
|
|
$made = intval($row['onboarding_contract_id'] ?? 0);
|
|
$id = intval(mysqli_fetch_row(mysqli_query($mysqli, "SELECT contract_id FROM contracts WHERE contract_client_id = $client_id AND contract_archived_at IS NULL
|
|
AND (contract_id = $made OR contract_status IN ('Active', 'Draft'))
|
|
ORDER BY contract_id = $made DESC, contract_status = 'Active' DESC, contract_id DESC LIMIT 1"))[0] ?? 0);
|
|
return $id ? contractRow($id) : null;
|
|
}
|
|
|
|
/**
|
|
* The steps for a client, in order, each with whether it is done (saved here,
|
|
* or the client has what it is about), skipped and a line on where it stands
|
|
* - key => CLIENT_ONBOARDING_STEPS' fields + done, skipped, saved, status.
|
|
* With no client, the company step alone - the client is made there.
|
|
*/
|
|
function clientOnboardingSteps($client_id, $row = null) {
|
|
global $mysqli;
|
|
$client_id = intval($client_id);
|
|
$row = $row ?? clientOnboardingRow($client_id);
|
|
$saved = clientOnboardingList($row['onboarding_saved'] ?? '');
|
|
$skipped = clientOnboardingList($row['onboarding_skipped'] ?? '');
|
|
$client = $client_id ? mysqli_fetch_assoc(mysqli_query($mysqli, "SELECT client_name, client_type, client_lead, client_created_at FROM clients WHERE client_id = $client_id")) : null;
|
|
$count = function ($sql) use ($mysqli) {
|
|
$result = mysqli_query($mysqli, $sql);
|
|
return $result ? intval(mysqli_fetch_row($result)[0] ?? 0) : 0;
|
|
};
|
|
$plural = function ($n, $one, $many = null) {
|
|
return $n . ' ' . ($n === 1 ? $one : ($many ?? $one . 's'));
|
|
};
|
|
|
|
$steps = [];
|
|
foreach (clientOnboardingStepKeys() as $key) {
|
|
if (!$client && $key !== 'company') {
|
|
continue;
|
|
}
|
|
$done = in_array($key, $saved, true);
|
|
$status = '';
|
|
switch ($key) {
|
|
case 'company':
|
|
$done = $client && intval($client['client_lead']) === 0;
|
|
$status = !$client ? 'Not added yet' : (intval($client['client_lead']) ? 'A lead - saving makes them a client'
|
|
: (trim((string) $client['client_type']) !== '' ? $client['client_type'] . ', a' : 'A') . ' client since ' . date('M j, Y', strtotime($client['client_created_at'])));
|
|
break;
|
|
case 'locations':
|
|
$n = $count("SELECT COUNT(*) FROM locations WHERE location_client_id = $client_id AND location_archived_at IS NULL");
|
|
$primary = $n ? mysqli_fetch_assoc(mysqli_query($mysqli, "SELECT location_name, location_address, location_city FROM locations
|
|
WHERE location_client_id = $client_id AND location_archived_at IS NULL ORDER BY location_primary DESC, location_id ASC LIMIT 1")) : null;
|
|
$done = $done || $n > 0;
|
|
$where = $primary ? trim(implode(', ', array_filter([trim((string) $primary['location_address']), trim((string) $primary['location_city'])]))) : '';
|
|
$where = $where !== '' ? $where : ($primary ? $primary['location_name'] : '');
|
|
$status = $n ? $plural($n, 'location') . ($primary ? ' - ' . ($n > 1 ? "the primary at $where" : $where) : '') : 'None yet';
|
|
break;
|
|
case 'people':
|
|
$n = $count("SELECT COUNT(*) FROM contacts WHERE contact_client_id = $client_id AND contact_archived_at IS NULL");
|
|
$primary = $n ? (string) (mysqli_fetch_row(mysqli_query($mysqli, "SELECT contact_name FROM contacts WHERE contact_client_id = $client_id AND contact_archived_at IS NULL AND contact_primary = 1 LIMIT 1"))[0] ?? '') : '';
|
|
$done = $done || $n > 0;
|
|
$status = $n ? $plural($n, 'person', 'people') . ($primary !== '' ? " - $primary is the primary contact" : ' - no primary contact yet') : 'None yet';
|
|
break;
|
|
case 'agreement':
|
|
$contract = clientOnboardingContract($client_id, $row);
|
|
$done = $done || ($contract !== null);
|
|
if ($contract) {
|
|
$pending = contractSignaturesReady() && contractSignaturePendingFor(intval($contract['contract_id']));
|
|
$status = $contract['contract_name'] . ' - ' . ($contract['contract_status'] === 'Draft' ? ($pending ? 'a draft, out to sign' : 'a draft')
|
|
: strtolower($contract['contract_status']) . (!empty($contract['contract_start_date']) ? ' from ' . date('M j, Y', strtotime($contract['contract_start_date'])) : ''));
|
|
} else {
|
|
$status = 'No contract - billed on the defaults';
|
|
}
|
|
break;
|
|
case 'billing':
|
|
$recurring = mysqli_fetch_assoc(mysqli_query($mysqli, "SELECT recurring_invoice_id, recurring_invoice_prefix, recurring_invoice_number, recurring_invoice_amount,
|
|
recurring_invoice_frequency, recurring_invoice_currency_code, recurring_invoice_status
|
|
FROM recurring_invoices WHERE recurring_invoice_client_id = $client_id AND recurring_invoice_archived_at IS NULL
|
|
ORDER BY recurring_invoice_id = " . intval($row['onboarding_recurring_invoice_id'] ?? 0) . " DESC, recurring_invoice_status DESC, recurring_invoice_id DESC LIMIT 1"));
|
|
$done = $done || $recurring !== null;
|
|
$status = $recurring ? $recurring['recurring_invoice_prefix'] . $recurring['recurring_invoice_number'] . ' bills ' . billingMoney($recurring['recurring_invoice_amount'], $recurring['recurring_invoice_currency_code'])
|
|
. ' ' . strtolower(recurringInvoiceFrequencies()[$recurring['recurring_invoice_frequency']] ?? '') . (intval($recurring['recurring_invoice_status']) ? '' : ' - paused')
|
|
: ($done ? 'Billing details saved - no recurring invoice' : 'No recurring invoice');
|
|
break;
|
|
case 'it':
|
|
$domains = $count("SELECT COUNT(*) FROM domains WHERE domain_client_id = $client_id AND domain_archived_at IS NULL");
|
|
$vendors = $count("SELECT COUNT(*) FROM vendors WHERE vendor_client_id = $client_id AND vendor_archived_at IS NULL");
|
|
$licenses = $count("SELECT COUNT(*) FROM software WHERE software_client_id = $client_id AND software_archived_at IS NULL");
|
|
$done = $done || $vendors + $licenses > 0;
|
|
$status = $domains + $vendors + $licenses ? implode(', ', array_filter([$domains ? $plural($domains, 'domain') : '', $vendors ? $plural($vendors, 'vendor') : '', $licenses ? $plural($licenses, 'license') : ''])) : 'Nothing yet';
|
|
break;
|
|
case 'kickoff':
|
|
$project = mysqli_fetch_assoc(mysqli_query($mysqli, "SELECT project_id, project_prefix, project_number, project_name,
|
|
(SELECT COUNT(*) FROM tickets WHERE ticket_project_id = project_id AND ticket_project_id > 0) AS tickets
|
|
FROM projects WHERE project_client_id = $client_id AND project_archived_at IS NULL
|
|
ORDER BY project_id = " . intval($row['onboarding_project_id'] ?? 0) . " DESC, project_id DESC LIMIT 1"));
|
|
$done = $done || $project !== null;
|
|
$status = $project ? $project['project_prefix'] . $project['project_number'] . ' ' . $project['project_name'] . ' - ' . $plural(intval($project['tickets']), 'ticket') : 'No project yet';
|
|
break;
|
|
}
|
|
$steps[$key] = CLIENT_ONBOARDING_STEPS[$key] + ['done' => $done, 'skipped' => !$done && in_array($key, $skipped, true), 'saved' => in_array($key, $saved, true), 'status' => $status];
|
|
}
|
|
return $steps;
|
|
}
|
|
|
|
/** How far it has got - done (or skipped), of how many, the next step to do ('' when none is left) and whether it is finished. */
|
|
function clientOnboardingProgress(array $steps) {
|
|
$done = 0;
|
|
$next = '';
|
|
foreach ($steps as $key => $step) {
|
|
if ($step['done'] || $step['skipped']) {
|
|
$done++;
|
|
} elseif ($next === '') {
|
|
$next = $key;
|
|
}
|
|
}
|
|
return ['done' => $done, 'total' => count($steps), 'next' => $next, 'finished' => $next === ''];
|
|
}
|
|
|
|
/** The step after this one, in order - 'done' (the summary) after the last. */
|
|
function clientOnboardingAfter($key, array $steps) {
|
|
$keys = array_keys($steps);
|
|
$at = array_search($key, $keys, true);
|
|
return $at === false || !isset($keys[$at + 1]) ? 'done' : $keys[$at + 1];
|
|
}
|
|
|
|
/** Note a step saved, or put off ($kind saved or skipped) - or take that back with $on false. Saving one takes it out of skipped. */
|
|
function clientOnboardingMark($client_id, $key, $kind = 'saved', $on = true) {
|
|
global $mysqli;
|
|
$row = clientOnboardingRow($client_id) ?? clientOnboardingStart($client_id);
|
|
if (!$row || !isset(CLIENT_ONBOARDING_STEPS[$key]) || !in_array($kind, ['saved', 'skipped'], true)) {
|
|
return;
|
|
}
|
|
$lists = ['saved' => clientOnboardingList($row['onboarding_saved']), 'skipped' => clientOnboardingList($row['onboarding_skipped'])];
|
|
$lists[$kind] = $on ? array_values(array_unique(array_merge($lists[$kind], [$key]))) : array_values(array_diff($lists[$kind], [$key]));
|
|
if ($kind === 'saved' && $on) {
|
|
$lists['skipped'] = array_values(array_diff($lists['skipped'], [$key]));
|
|
}
|
|
mysqli_query($mysqli, "UPDATE client_onboardings SET onboarding_saved = '" . escapeSql(implode(',', $lists['saved'])) . "',
|
|
onboarding_skipped = '" . escapeSql(implode(',', $lists['skipped'])) . "' WHERE onboarding_id = " . intval($row['onboarding_id']));
|
|
}
|
|
|
|
/** Remember what a step made - contract, recurring_invoice or project, by id. */
|
|
function clientOnboardingMade($client_id, $what, $id) {
|
|
global $mysqli;
|
|
if (!in_array($what, ['contract', 'recurring_invoice', 'project'], true)) {
|
|
return;
|
|
}
|
|
mysqli_query($mysqli, "UPDATE client_onboardings SET onboarding_{$what}_id = " . intval($id) . " WHERE onboarding_client_id = " . intval($client_id));
|
|
}
|
|
|
|
/** Finish - from the summary. The overview stops showing it; the wizard is still there from the client's menu. */
|
|
function clientOnboardingFinish($client_id) {
|
|
global $mysqli;
|
|
mysqli_query($mysqli, "UPDATE client_onboardings SET onboarding_finished_at = IFNULL(onboarding_finished_at, NOW()) WHERE onboarding_client_id = " . intval($client_id));
|
|
return mysqli_affected_rows($mysqli) === 1;
|
|
}
|
|
|
|
/** Stop showing it on the client's overview. */
|
|
function clientOnboardingDismiss($client_id) {
|
|
global $mysqli;
|
|
mysqli_query($mysqli, "UPDATE client_onboardings SET onboarding_dismissed_at = NOW() WHERE onboarding_client_id = " . intval($client_id) . " AND onboarding_dismissed_at IS NULL");
|
|
}
|
|
|
|
/**
|
|
* What the client overview's card shows - ['steps', 'progress'] while the
|
|
* client is being onboarded: begun, not finished or closed, and a step still
|
|
* to do. Null otherwise, and for an agent who can't onboard.
|
|
*/
|
|
function clientOnboardingCard($client_id) {
|
|
if (!clientOnboardingCan()) {
|
|
return null;
|
|
}
|
|
$row = clientOnboardingRow($client_id);
|
|
if (!$row || $row['onboarding_finished_at'] || $row['onboarding_dismissed_at']) {
|
|
return null;
|
|
}
|
|
$steps = clientOnboardingSteps($client_id, $row);
|
|
$progress = clientOnboardingProgress($steps);
|
|
return $progress['finished'] ? null : ['steps' => $steps, 'progress' => $progress];
|
|
}
|
|
|
|
/** Where a client's onboarding stands, for its menu - none (never begun), open, or finished (finished, closed, or every step done or skipped). */
|
|
function clientOnboardingState($client_id) {
|
|
$row = clientOnboardingRow($client_id);
|
|
if (!$row) {
|
|
return 'none';
|
|
}
|
|
if ($row['onboarding_finished_at'] || $row['onboarding_dismissed_at'] || clientOnboardingProgress(clientOnboardingSteps($client_id, $row))['finished']) {
|
|
return 'finished';
|
|
}
|
|
return 'open';
|
|
}
|