johnnyq 81c80d8965 Canned responses stages 3 and 4: agents keep canned responses of their own in Your account > Canned Responses (on the standard list with Yours and Shared tabs, how often they used each, change, copy, archive and delete their own, Copy to yours from a shared one), offered to them alone and first in the picker as Yours; Save your reply as a canned response at the foot of the picker opens the draft with the ticket's contact, first name, client, ticket number, subject, link and agent swapped back to placeholders (canned_response_unfill, text only, a one-word subject left alone), offered on the ticket's category with a switch to put it back as written, and saves it in JSON without leaving the ticket so the reply stays and the new one goes straight into the picker; Admin > Canned Responses gains an Agents' own tab showing whose each is with Share with everyone, copies made there are shared, and admins can share their own or tick Share when saving a reply; files go with a response (Files tab, up to ten of the ticket attachment kinds, kept in uploads/canned_responses/<id>/, streamed by agent/canned_response_file.php to those who may use it), shown as chips under the picker with an x to leave one off, copied onto the ticket with the reply and sent with its email on a ticket and in Update & Reply; migration 3.2.4 adds canned_response_user_id and canned_response_created_by and the canned_response_files table, existing responses staying shared; the response window moves to includes/canned_response_form.php for the admin and account windows; export and import (functions/canned_response_transfer.php) of one, some or every shared response as a versioned JSON file with categories by name, what it sets up, status by name and files as base64, importing as shared with categories matched or made and leave, add as well or replace (keeping use and archived state), everything made safe and refused files named; an MSP starter pack of 27 canned responses in Starter Content loaded through the same import, with Update for the ones already added, and the Update button now driven by the pack registry; new Canned Responses report under Service Desk by response and by agent, filtered by client and by the agent who used it, admins seeing every agent's own; changelog updated

2026-10-18 15:36:00 -04:00

..

includes

Canned responses stages 3 and 4: agents keep canned responses of their own in Your account > Canned Responses (on the standard list with Yours and Shared tabs, how often they used each, change, copy, archive and delete their own, Copy to yours from a shared one), offered to them alone and first in the picker as Yours; Save your reply as a canned response at the foot of the picker opens the draft with the ticket's contact, first name, client, ticket number, subject, link and agent swapped back to placeholders (canned_response_unfill, text only, a one-word subject left alone), offered on the ticket's category with a switch to put it back as written, and saves it in JSON without leaving the ticket so the reply stays and the new one goes straight into the picker; Admin > Canned Responses gains an Agents' own tab showing whose each is with Share with everyone, copies made there are shared, and admins can share their own or tick Share when saving a reply; files go with a response (Files tab, up to ten of the ticket attachment kinds, kept in uploads/canned_responses/<id>/, streamed by agent/canned_response_file.php to those who may use it), shown as chips under the picker with an x to leave one off, copied onto the ticket with the reply and sent with its email on a ticket and in Update & Reply; migration 3.2.4 adds canned_response_user_id and canned_response_created_by and the canned_response_files table, existing responses staying shared; the response window moves to includes/canned_response_form.php for the admin and account windows; export and import (functions/canned_response_transfer.php) of one, some or every shared response as a versioned JSON file with categories by name, what it sets up, status by name and files as base64, importing as shared with categories matched or made and leave, add as well or replace (keeping use and archived state), everything made safe and refused files named; an MSP starter pack of 27 canned responses in Starter Content loaded through the same import, with Update for the ones already added, and the Update button now driven by the pack registry; new Canned Responses report under Service Desk by response and by agent, filtered by client and by the agent who used it, admins seeing every agent's own; changelog updated

2026-10-18 15:36:00 -04:00

modals

Canned responses stages 3 and 4: agents keep canned responses of their own in Your account > Canned Responses (on the standard list with Yours and Shared tabs, how often they used each, change, copy, archive and delete their own, Copy to yours from a shared one), offered to them alone and first in the picker as Yours; Save your reply as a canned response at the foot of the picker opens the draft with the ticket's contact, first name, client, ticket number, subject, link and agent swapped back to placeholders (canned_response_unfill, text only, a one-word subject left alone), offered on the ticket's category with a switch to put it back as written, and saves it in JSON without leaving the ticket so the reply stays and the new one goes straight into the picker; Admin > Canned Responses gains an Agents' own tab showing whose each is with Share with everyone, copies made there are shared, and admins can share their own or tick Share when saving a reply; files go with a response (Files tab, up to ten of the ticket attachment kinds, kept in uploads/canned_responses/<id>/, streamed by agent/canned_response_file.php to those who may use it), shown as chips under the picker with an x to leave one off, copied onto the ticket with the reply and sent with its email on a ticket and in Update & Reply; migration 3.2.4 adds canned_response_user_id and canned_response_created_by and the canned_response_files table, existing responses staying shared; the response window moves to includes/canned_response_form.php for the admin and account windows; export and import (functions/canned_response_transfer.php) of one, some or every shared response as a versioned JSON file with categories by name, what it sets up, status by name and files as base64, importing as shared with categories matched or made and leave, add as well or replace (keeping use and archived state), everything made safe and refused files named; an MSP starter pack of 27 canned responses in Starter Content loaded through the same import, with Update for the ones already added, and the Update button now driven by the pack registry; new Canned Responses report under Service Desk by response and by agent, filtered by client and by the agent who used it, admins seeing every agent's own; changelog updated

2026-10-18 15:36:00 -04:00

post

Canned responses stages 3 and 4: agents keep canned responses of their own in Your account > Canned Responses (on the standard list with Yours and Shared tabs, how often they used each, change, copy, archive and delete their own, Copy to yours from a shared one), offered to them alone and first in the picker as Yours; Save your reply as a canned response at the foot of the picker opens the draft with the ticket's contact, first name, client, ticket number, subject, link and agent swapped back to placeholders (canned_response_unfill, text only, a one-word subject left alone), offered on the ticket's category with a switch to put it back as written, and saves it in JSON without leaving the ticket so the reply stays and the new one goes straight into the picker; Admin > Canned Responses gains an Agents' own tab showing whose each is with Share with everyone, copies made there are shared, and admins can share their own or tick Share when saving a reply; files go with a response (Files tab, up to ten of the ticket attachment kinds, kept in uploads/canned_responses/<id>/, streamed by agent/canned_response_file.php to those who may use it), shown as chips under the picker with an x to leave one off, copied onto the ticket with the reply and sent with its email on a ticket and in Update & Reply; migration 3.2.4 adds canned_response_user_id and canned_response_created_by and the canned_response_files table, existing responses staying shared; the response window moves to includes/canned_response_form.php for the admin and account windows; export and import (functions/canned_response_transfer.php) of one, some or every shared response as a versioned JSON file with categories by name, what it sets up, status by name and files as base64, importing as shared with categories matched or made and leave, add as well or replace (keeping use and archived state), everything made safe and refused files named; an MSP starter pack of 27 canned responses in Starter Content loaded through the same import, with Update for the ones already added, and the Update button now driven by the pack registry; new Canned Responses report under Service Desk by response and by agent, filtered by client and by the agent who used it, admins seeing every agent's own; changelog updated

2026-10-18 15:36:00 -04:00

mfa_enforcement.php

Modernize Administration > Users and the agent Account pages: new users list with Users/Admins/No MFA/Disabled/Archived views, role filter, status and MFA pills, remembered browsers, client access summary, last successful sign in with device and IP, seat badge, quick look modal, bulk role/require MFA/forget browsers/activate/disable, shared New/Edit user form with Details/Sign in/Client access tabs (icon prefixed inputs, picture preview, generated passwords, Only/Never client rules with search and set all), archive modal with ticket hand-over, restore requiring a new password, incident response limited to agents and forgetting remembered browsers, export role filter and MFA/last sign in/client access columns; Account pages reworked into Profile/Security/Preferences/Activity with current password required to change email, password or turn MFA off, inline SVG MFA QR code, remembered browser list with forget one/all, rows per page preference; adds functions/user.php shared helpers, validates email format and uniqueness, sets password hash and vault key from the exact typed password, purifies signatures, fixes Activity showing other agents' sign ins, removes dead user invite modal and user_model, and fixes the networks export link from All Clients with no filter

2026-10-15 21:29:40 -04:00

post.php

[Feature] Updated Invoice Ticket to include more details in the description, predefined along with optional Invoice Title, helper texts below qty and price to show how it gets its information, fixed ticket number not showing in ticket reply when adding ticket to an existing invoice. Add to Existing Invoice is default if open invoices exist, migrated many more ticket related modals to use ajax-modal

2025-11-04 17:48:21 -05:00

user_activity.php

Modernize Administration > Users and the agent Account pages: new users list with Users/Admins/No MFA/Disabled/Archived views, role filter, status and MFA pills, remembered browsers, client access summary, last successful sign in with device and IP, seat badge, quick look modal, bulk role/require MFA/forget browsers/activate/disable, shared New/Edit user form with Details/Sign in/Client access tabs (icon prefixed inputs, picture preview, generated passwords, Only/Never client rules with search and set all), archive modal with ticket hand-over, restore requiring a new password, incident response limited to agents and forgetting remembered browsers, export role filter and MFA/last sign in/client access columns; Account pages reworked into Profile/Security/Preferences/Activity with current password required to change email, password or turn MFA off, inline SVG MFA QR code, remembered browser list with forget one/all, rows per page preference; adds functions/user.php shared helpers, validates email format and uniqueness, sets password hash and vault key from the exact typed password, purifies signatures, fixes Activity showing other agents' sign ins, removes dead user invite modal and user_model, and fixes the networks export link from All Clients with no filter

2026-10-15 21:29:40 -04:00

user_canned_responses.php

Canned responses stages 3 and 4: agents keep canned responses of their own in Your account > Canned Responses (on the standard list with Yours and Shared tabs, how often they used each, change, copy, archive and delete their own, Copy to yours from a shared one), offered to them alone and first in the picker as Yours; Save your reply as a canned response at the foot of the picker opens the draft with the ticket's contact, first name, client, ticket number, subject, link and agent swapped back to placeholders (canned_response_unfill, text only, a one-word subject left alone), offered on the ticket's category with a switch to put it back as written, and saves it in JSON without leaving the ticket so the reply stays and the new one goes straight into the picker; Admin > Canned Responses gains an Agents' own tab showing whose each is with Share with everyone, copies made there are shared, and admins can share their own or tick Share when saving a reply; files go with a response (Files tab, up to ten of the ticket attachment kinds, kept in uploads/canned_responses/<id>/, streamed by agent/canned_response_file.php to those who may use it), shown as chips under the picker with an x to leave one off, copied onto the ticket with the reply and sent with its email on a ticket and in Update & Reply; migration 3.2.4 adds canned_response_user_id and canned_response_created_by and the canned_response_files table, existing responses staying shared; the response window moves to includes/canned_response_form.php for the admin and account windows; export and import (functions/canned_response_transfer.php) of one, some or every shared response as a versioned JSON file with categories by name, what it sets up, status by name and files as base64, importing as shared with categories matched or made and leave, add as well or replace (keeping use and archived state), everything made safe and refused files named; an MSP starter pack of 27 canned responses in Starter Content loaded through the same import, with Update for the ones already added, and the Update button now driven by the pack registry; new Canned Responses report under Service Desk by response and by agent, filtered by client and by the agent who used it, admins seeing every agent's own; changelog updated

2026-10-18 15:36:00 -04:00

user_details.php

Review pass over the modernized sections: add icons in front of the fields that were missing them (project form, bulk due and manager, project export; service form, depends-on pickers, bulk edit, review, link tickets and export; calendar event and calendar forms; rack and rack item forms; project template name; location and vendor extension; ticket bulk reply, bulk resolve and edit reply time worked; license renew date; client bulk ticket subject; credential share link), show names with apostrophes and quotes correctly in contact, asset, client, tag, ticket template and vendor template save messages, reword unclear or inconsistent messages and hints (ticket close, reply added, task approvals, bulk contact and asset messages, user and profile hints, VLAN, certificate and vendor PIN hints, with no vendor / location / network), singular and plural in bulk modal titles, US spelling in visible text, make the hidden attribute win over display utilities so the empty credential strength meter stays hidden, wrap pagination on narrow screens, and remove the unused credentialLink, projectLink and linkCounts helpers

2026-10-15 22:20:25 -04:00

user_preferences.php

Modernize Administration > Users and the agent Account pages: new users list with Users/Admins/No MFA/Disabled/Archived views, role filter, status and MFA pills, remembered browsers, client access summary, last successful sign in with device and IP, seat badge, quick look modal, bulk role/require MFA/forget browsers/activate/disable, shared New/Edit user form with Details/Sign in/Client access tabs (icon prefixed inputs, picture preview, generated passwords, Only/Never client rules with search and set all), archive modal with ticket hand-over, restore requiring a new password, incident response limited to agents and forgetting remembered browsers, export role filter and MFA/last sign in/client access columns; Account pages reworked into Profile/Security/Preferences/Activity with current password required to change email, password or turn MFA off, inline SVG MFA QR code, remembered browser list with forget one/all, rows per page preference; adds functions/user.php shared helpers, validates email format and uniqueness, sets password hash and vault key from the exact typed password, purifies signatures, fixes Activity showing other agents' sign ins, removes dead user invite modal and user_model, and fixes the networks export link from All Clients with no filter

2026-10-15 21:29:40 -04:00

user_security.php

Modernize Administration > Users and the agent Account pages: new users list with Users/Admins/No MFA/Disabled/Archived views, role filter, status and MFA pills, remembered browsers, client access summary, last successful sign in with device and IP, seat badge, quick look modal, bulk role/require MFA/forget browsers/activate/disable, shared New/Edit user form with Details/Sign in/Client access tabs (icon prefixed inputs, picture preview, generated passwords, Only/Never client rules with search and set all), archive modal with ticket hand-over, restore requiring a new password, incident response limited to agents and forgetting remembered browsers, export role filter and MFA/last sign in/client access columns; Account pages reworked into Profile/Security/Preferences/Activity with current password required to change email, password or turn MFA off, inline SVG MFA QR code, remembered browser list with forget one/all, rows per page preference; adds functions/user.php shared helpers, validates email format and uniqueness, sets password hash and vault key from the exact typed password, purifies signatures, fixes Activity showing other agents' sign ins, removes dead user invite modal and user_model, and fixes the networks export link from All Clients with no filter

2026-10-15 21:29:40 -04:00