mirror of https://github.com/itflow-org/itflow
546 lines
31 KiB
PHP
546 lines
31 KiB
PHP
<?php
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// Default Column Sortby Filter
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$sort = "ticket_number";
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$order = "DESC";
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require_once "inc_all.php";
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// Ticket status from GET
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if (isset($_GET['status']) && is_array($_GET['status']) && !empty($_GET['status'])) {
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// Sanitize each element of the status array
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$sanitizedStatuses = array();
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foreach ($_GET['status'] as $status) {
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// Escape each status to prevent SQL injection
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$sanitizedStatuses[] = "'" . intval($status) . "'";
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}
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// Convert the sanitized statuses into a comma-separated string
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$sanitizedStatusesString = implode(",", $sanitizedStatuses);
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$ticket_status_snippet = "ticket_status IN ($sanitizedStatusesString)";
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} else {
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if (isset($_GET['status']) && ($_GET['status']) == 'Closed') {
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$status = 'Closed';
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$ticket_status_snippet = "ticket_closed_at IS NOT NULL";
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} else {
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// Default - Show open tickets
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$status = 'Open';
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$ticket_status_snippet = "ticket_closed_at IS NULL";
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}
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}
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// Ticket assignment status filter
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// Default - any
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$ticket_assigned_query = '';
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$ticket_assigned_filter_id = '';
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if (isset($_GET['assigned']) & !empty($_GET['assigned'])) {
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if ($_GET['assigned'] == 'unassigned') {
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$ticket_assigned_query = 'AND ticket_assigned_to = 0';
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$ticket_assigned_filter_id = 0;
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} else {
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$ticket_assigned_query = 'AND ticket_assigned_to = ' . intval($_GET['assigned']);
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$ticket_assigned_filter_id = intval($_GET['assigned']);
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}
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}
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//Rebuild URL
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$url_query_strings_sort = http_build_query(array_merge($_GET, array('sort' => $sort, 'order' => $order, 'status' => $status, 'assigned' => $ticket_assigned_filter_id)));
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// Main ticket query:
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$sql = mysqli_query(
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$mysqli,
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"SELECT SQL_CALC_FOUND_ROWS * FROM tickets
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LEFT JOIN clients ON ticket_client_id = client_id
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LEFT JOIN contacts ON ticket_contact_id = contact_id
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LEFT JOIN users ON ticket_assigned_to = user_id
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LEFT JOIN assets ON ticket_asset_id = asset_id
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LEFT JOIN locations ON ticket_location_id = location_id
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LEFT JOIN vendors ON ticket_vendor_id = vendor_id
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LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id
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WHERE $ticket_status_snippet " . $ticket_assigned_query . "
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AND DATE(ticket_created_at) BETWEEN '$dtf' AND '$dtt'
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AND (CONCAT(ticket_prefix,ticket_number) LIKE '%$q%' OR client_name LIKE '%$q%' OR ticket_subject LIKE '%$q%' OR ticket_status_name LIKE '%$q%' OR ticket_priority LIKE '%$q%' OR user_name LIKE '%$q%' OR contact_name LIKE '%$q%' OR asset_name LIKE '%$q%' OR vendor_name LIKE '%$q%' OR ticket_vendor_ticket_number LIKE '%q%')
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ORDER BY $sort $order LIMIT $record_from, $record_to"
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);
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$num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
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//Get Total tickets open
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$sql_total_tickets_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_open FROM tickets WHERE ticket_closed_at IS NULL");
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$row = mysqli_fetch_array($sql_total_tickets_open);
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$total_tickets_open = intval($row['total_tickets_open']);
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//Get Total tickets closed
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$sql_total_tickets_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_closed FROM tickets WHERE ticket_closed_at IS NOT NULL");
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$row = mysqli_fetch_array($sql_total_tickets_closed);
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$total_tickets_closed = intval($row['total_tickets_closed']);
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//Get Unassigned tickets
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$sql_total_tickets_unassigned = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_unassigned FROM tickets WHERE ticket_assigned_to = '0' AND ticket_closed_at IS NULL");
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$row = mysqli_fetch_array($sql_total_tickets_unassigned);
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$total_tickets_unassigned = intval($row['total_tickets_unassigned']);
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//Get Total tickets assigned to me
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$sql_total_tickets_assigned = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_assigned FROM tickets WHERE ticket_assigned_to = $session_user_id AND ticket_closed_at IS NULL");
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$row = mysqli_fetch_array($sql_total_tickets_assigned);
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$user_active_assigned_tickets = intval($row['total_tickets_assigned']);
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?>
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<style>
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.popover {
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max-width: 600px;
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}
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</style>
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<div class="card card-dark">
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<div class="card-header py-2">
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<h3 class="card-title mt-2"><i class="fa fa-fw fa-life-ring mr-2"></i>Support Tickets
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<small class="ml-3">
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<a href="?status=Open" class="text-white"><strong><?php echo $total_tickets_open; ?></strong> Open</a> |
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<a href="?status=Closed" class="text-white"><strong><?php echo $total_tickets_closed; ?></strong> Closed</a>
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</small>
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</h3>
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<div class='card-tools'>
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<div class="btn-group">
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<button type="button" class="btn btn-primary" data-toggle="modal" data-target="#addTicketModal">
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<i class="fas fa-plus mr-2"></i>New Ticket
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</button>
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<button type="button" class="btn btn-primary dropdown-toggle dropdown-toggle-split" data-toggle="dropdown"></button>
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<div class="dropdown-menu">
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<a class="dropdown-item text-dark" href="#" data-toggle="modal" data-target="#addTicketFromTemplateModal">
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<i class="fa fa-fw fa-plus mr-2"></i>From Template
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</a>
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</div>
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</div>
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</div>
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</div>
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<div class="card-body">
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<form autocomplete="off">
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<input type="hidden" name="status" value="<?php echo $status; ?>">
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<div class="row">
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<div class="col-sm-4">
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<div class="input-group">
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<input type="search" class="form-control" name="q" value="<?php if (isset($q)) { echo stripslashes(nullable_htmlentities($q)); } ?>" placeholder="Search Tickets">
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<div class="input-group-append">
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<button class="btn btn-secondary" type="button" data-toggle="collapse" data-target="#advancedFilter"><i class="fas fa-filter"></i></button>
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<button class="btn btn-primary"><i class="fa fa-search"></i></button>
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</div>
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</div>
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</div>
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<div class="col-sm-8">
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<div class="btn-group float-right">
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<div class="btn-group">
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<button class="btn btn-outline-dark dropdown-toggle" id="dropdownMenuButton" data-toggle="dropdown">
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<i class="fa fa-fw fa-envelope mr-2"></i>My Tickets
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</button>
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<div class="dropdown-menu">
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<a class="dropdown-item" href="?status=Open&assigned=<?php echo $session_user_id ?>">Active tickets (<?php echo $user_active_assigned_tickets ?>)</a>
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<a class="dropdown-item " href="?status=Closed&assigned=<?php echo $session_user_id ?>">Closed tickets</a>
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</div>
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</div>
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<a href="?assigned=unassigned" class="btn btn-outline-danger">
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<i class="fa fa-fw fa-exclamation-triangle mr-2"></i>Unassigned Tickets | <strong> <?php echo $total_tickets_unassigned; ?></strong>
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</a>
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<div class="dropdown ml-2" id="bulkActionButton" hidden>
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<button class="btn btn-secondary dropdown-toggle" type="button" data-toggle="dropdown">
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<i class="fas fa-fw fa-layer-group mr-2"></i>Bulk Action (<span id="selectedCount">0</span>)
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</button>
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<div class="dropdown-menu">
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkAssignTicketModal">
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<i class="fas fa-fw fa-user-check mr-2"></i>Assign Tech
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</a>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkEditPriorityTicketModal">
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<i class="fas fa-fw fa-thermometer-half mr-2"></i>Update Priority
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</a>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkCloseTicketsModal">
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<i class="fas fa-fw fa-gavel mr-2"></i>Close
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</a>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkReplyTicketModal">
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<i class="fas fa-fw fa-paper-plane mr-2"></i>Bulk Update/Reply
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</a>
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</div>
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</div>
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</div>
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</div>
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</div>
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<div
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class="collapse
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<?php
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if (
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!empty($_GET['dtf'])
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|| (isset($_GET['canned_date']) && $_GET['canned_date'] !== "custom")
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|| (isset($_GET['status']) && is_array($_GET['status'])
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|| (isset($_GET['assigned']) && $_GET['assigned']
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)))
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{ echo "show"; }
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?>"
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id="advancedFilter"
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>
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<div class="row">
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<div class="col-md-2">
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<div class="form-group">
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<label>Canned Date</label>
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<select onchange="this.form.submit()" class="form-control select2" name="canned_date">
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<option <?php if ($_GET['canned_date'] == "custom") {
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echo "selected";
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} ?> value="custom">Custom
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</option>
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<option <?php if ($_GET['canned_date'] == "today") {
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echo "selected";
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} ?> value="today">Today
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</option>
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<option <?php if ($_GET['canned_date'] == "yesterday") {
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echo "selected";
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} ?> value="yesterday">Yesterday
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</option>
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<option <?php if ($_GET['canned_date'] == "thisweek") {
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echo "selected";
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} ?> value="thisweek">This Week
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</option>
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<option <?php if ($_GET['canned_date'] == "lastweek") {
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echo "selected";
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} ?> value="lastweek">Last Week
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</option>
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<option <?php if ($_GET['canned_date'] == "thismonth") {
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echo "selected";
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} ?> value="thismonth">This Month
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</option>
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<option <?php if ($_GET['canned_date'] == "lastmonth") {
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echo "selected";
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} ?> value="lastmonth">Last Month
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</option>
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<option <?php if ($_GET['canned_date'] == "thisyear") {
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echo "selected";
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} ?> value="thisyear">This Year
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</option>
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<option <?php if ($_GET['canned_date'] == "lastyear") {
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echo "selected";
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} ?> value="lastyear">Last Year
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</option>
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</select>
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</div>
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</div>
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<div class="col-md-2">
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<div class="form-group">
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<label>Date From</label>
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<input onchange="this.form.submit()" type="date" class="form-control" name="dtf" max="2999-12-31" value="<?php echo nullable_htmlentities($dtf); ?>">
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</div>
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</div>
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<div class="col-md-2">
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<div class="form-group">
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<label>Date To</label>
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<input onchange="this.form.submit()" type="date" class="form-control" name="dtt" max="2999-12-31" value="<?php echo nullable_htmlentities($dtt); ?>">
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</div>
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</div>
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<div class="col-md-2">
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<div class="form-group">
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<label>Ticket Status</label>
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<select onchange="this.form.submit()" class="form-control select2" name="status[]" data-placeholder="Select Status" multiple>
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<?php $sql_ticket_status = mysqli_query($mysqli, "SELECT * FROM ticket_statuses WHERE ticket_status_active = 1");
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while ($row = mysqli_fetch_array($sql_ticket_status)) {
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$ticket_status_id = intval($row['ticket_status_id']);
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$ticket_status_name = nullable_htmlentities($row['ticket_status_name']); ?>
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<option value="<?php echo $ticket_status_id ?>" <?php if (isset($_GET['status']) && is_array($_GET['status']) && in_array($ticket_status_id, $_GET['status'])) { echo 'selected'; } ?>> <?php echo $ticket_status_name ?> </option>
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<?php } ?>
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</select>
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</div>
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</div>
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<div class="col-md-2">
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<div class="form-group">
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<label>Assigned to</label>
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<select onchange="this.form.submit()" class="form-control select2" name="assigned">
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<option value="" <?php if ($ticket_assigned_filter_id == "") { echo "selected"; } ?>>Any</option>
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<option value="unassigned" <?php if ($ticket_assigned_filter_id == "0") { echo "selected"; } ?>>Unassigned</option>
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<?php
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$sql_assign_to = mysqli_query($mysqli, "SELECT * FROM users WHERE user_archived_at IS NULL ORDER BY user_name ASC");
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while ($row = mysqli_fetch_array($sql_assign_to)) {
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$user_id = intval($row['user_id']);
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$user_name = nullable_htmlentities($row['user_name']);
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?>
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<option <?php if ($ticket_assigned_filter_id == $user_id) { echo "selected"; } ?> value="<?php echo $user_id; ?>"><?php echo $user_name; ?></option>
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<?php
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}
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?>
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</select>
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</div>
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</div>
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</div>
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</div>
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</form>
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<hr>
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<form id="bulkActions" action="post.php" method="post">
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<input type="hidden" name="csrf_token" value="<?php echo $_SESSION['csrf_token'] ?>">
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<div class="table-responsive-sm">
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<table class="table table-striped table-borderless table-hover">
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<thead class="text-dark <?php if (!$num_rows[0]) { echo "d-none"; } ?>">
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<tr>
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<td>
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<div class="form-check">
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<input class="form-check-input" id="selectAllCheckbox" type="checkbox" onclick="checkAll(this)">
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</div>
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</td>
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<th><a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_number&order=<?php echo $disp; ?>">Number</a>
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</th>
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<th><a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_subject&order=<?php echo $disp; ?>">Subject / Tasks</a>
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</th>
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<th><a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=client_name&order=<?php echo $disp; ?>">Client / Contact</a>
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</th>
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<?php if ($config_module_enable_accounting) { ?>
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<th class="text-center"><a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_billable&order=<?php echo $disp; ?>">Billable</a>
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</th>
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<?php } ?>
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<th><a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_priority&order=<?php echo $disp; ?>">Priority</a>
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</th>
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<th><a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_status&order=<?php echo $disp; ?>">Status</a>
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<th><a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=user_name&order=<?php echo $disp; ?>">Assigned</a>
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</th>
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<th><a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_updated_at&order=<?php echo $disp; ?>">Last Response</a>
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</th>
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<th><a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_created_at&order=<?php echo $disp; ?>">Created</a>
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</th>
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</tr>
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</thead>
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<tbody>
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<?php
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while ($row = mysqli_fetch_array($sql)) {
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$ticket_id = intval($row['ticket_id']);
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$ticket_prefix = nullable_htmlentities($row['ticket_prefix']);
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$ticket_number = intval($row['ticket_number']);
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$ticket_subject = nullable_htmlentities($row['ticket_subject']);
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$ticket_priority = nullable_htmlentities($row['ticket_priority']);
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$ticket_status_id = intval($row['ticket_status_id']);
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$ticket_status_name = nullable_htmlentities($row['ticket_status_name']);
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$ticket_status_color = nullable_htmlentities($row['ticket_status_color']);
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$ticket_billable = intval($row['ticket_billable']);
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$ticket_scheduled_for = nullable_htmlentities($row['ticket_schedule']);
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$ticket_created_at = nullable_htmlentities($row['ticket_created_at']);
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$ticket_created_at_time_ago = timeAgo($row['ticket_created_at']);
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$ticket_updated_at = nullable_htmlentities($row['ticket_updated_at']);
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$ticket_updated_at_time_ago = timeAgo($row['ticket_updated_at']);
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$ticket_closed_at = nullable_htmlentities($row['ticket_closed_at']);
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if (empty($ticket_updated_at)) {
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if (!empty($ticket_closed_at)) {
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$ticket_updated_at_display = "<p>Never</p>";
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} else {
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$ticket_updated_at_display = "<p class='text-danger'>Never</p>";
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}
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} else {
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$ticket_updated_at_display = "$ticket_updated_at_time_ago<br><small class='text-secondary'>$ticket_updated_at</small>";
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}
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$project_id = intval($row['ticket_project_id']);
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$client_id = intval($row['ticket_client_id']);
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$client_name = nullable_htmlentities($row['client_name']);
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$contact_name = nullable_htmlentities($row['contact_name']);
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$contact_email = nullable_htmlentities($row['contact_email']);
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if ($ticket_priority == "High") {
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$ticket_priority_color = "danger";
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} elseif ($ticket_priority == "Medium") {
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$ticket_priority_color = "warning";
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} else {
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$ticket_priority_color = "info";
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}
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$ticket_assigned_to = intval($row['ticket_assigned_to']);
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if (empty($ticket_assigned_to)) {
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if (!empty($ticket_closed_at)) {
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$ticket_assigned_to_display = "<p>Not Assigned</p>";
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} else {
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$ticket_assigned_to_display = "<p class='text-danger'>Not Assigned</p>";
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}
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} else {
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$ticket_assigned_to_display = nullable_htmlentities($row['user_name']);
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}
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if (empty($contact_name)) {
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$contact_display = "-";
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} else {
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$contact_display = "$contact_name<br><small class='text-secondary'>$contact_email</small>";
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}
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// Get who last updated the ticket - to be shown in the last Response column
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// Defaults to prevent undefined errors
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$ticket_reply_created_at = "";
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$ticket_reply_created_at_time_ago = "";
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$ticket_reply_by_display = "";
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$ticket_reply_type = "Client"; // Default to client for un-replied tickets
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$sql_ticket_reply = mysqli_query($mysqli,
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"SELECT ticket_reply_type, ticket_reply_created_at, contact_name, user_name FROM ticket_replies
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LEFT JOIN users ON ticket_reply_by = user_id
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LEFT JOIN contacts ON ticket_reply_by = contact_id
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WHERE ticket_reply_ticket_id = $ticket_id
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AND ticket_reply_archived_at IS NULL
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ORDER BY ticket_reply_id DESC LIMIT 1"
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);
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$row = mysqli_fetch_array($sql_ticket_reply);
|
|
|
|
if ($row) {
|
|
$ticket_reply_type = nullable_htmlentities($row['ticket_reply_type']);
|
|
if ($ticket_reply_type == "Client") {
|
|
$ticket_reply_by_display = nullable_htmlentities($row['contact_name']);
|
|
} else {
|
|
$ticket_reply_by_display = nullable_htmlentities($row['user_name']);
|
|
}
|
|
$ticket_reply_created_at = nullable_htmlentities($row['ticket_reply_created_at']);
|
|
$ticket_reply_created_at_time_ago = timeAgo($ticket_reply_created_at);
|
|
}
|
|
|
|
|
|
// Get Tasks
|
|
$sql_tasks = mysqli_query( $mysqli, "SELECT * FROM tasks WHERE task_ticket_id = $ticket_id ORDER BY task_created_at ASC");
|
|
$task_count = mysqli_num_rows($sql_tasks);
|
|
// Get Completed Task Count
|
|
$sql_tasks_completed = mysqli_query($mysqli,
|
|
"SELECT * FROM tasks
|
|
WHERE task_ticket_id = $ticket_id
|
|
AND task_completed_at IS NOT NULL"
|
|
);
|
|
$completed_task_count = mysqli_num_rows($sql_tasks_completed);
|
|
|
|
// Tasks Completed Percent
|
|
if($task_count) {
|
|
$tasks_completed_percent = round(($completed_task_count / $task_count) * 100);
|
|
}
|
|
|
|
?>
|
|
|
|
<tr class="<?php if(empty($ticket_closed_at) && empty($ticket_updated_at)) { echo "text-bold"; }?> <?php if (empty($ticket_closed_at) && $ticket_reply_type == "Client") { echo "table-warning"; } ?>">
|
|
|
|
<!-- Ticket Bulk Select (for open tickets) -->
|
|
<td>
|
|
<?php if (empty($ticket_closed_at)) { ?>
|
|
<div class="form-check">
|
|
<input class="form-check-input bulk-select" type="checkbox" name="ticket_ids[]" value="<?php echo $ticket_id ?>">
|
|
</div>
|
|
<?php } ?>
|
|
</td>
|
|
|
|
<!-- Ticket Number -->
|
|
<td>
|
|
<a href="ticket.php?ticket_id=<?php echo $ticket_id; ?>">
|
|
<span class="badge badge-pill badge-secondary p-3"><?php echo "$ticket_prefix$ticket_number"; ?></span>
|
|
</a>
|
|
</td>
|
|
|
|
<!-- Ticket Subject -->
|
|
<td>
|
|
<a href="ticket.php?ticket_id=<?php echo $ticket_id; ?>"><?php echo $ticket_subject; ?></a>
|
|
|
|
<?php if($task_count) { ?>
|
|
<div class="progress mt-2" style="height: 20px;">
|
|
<div class="progress-bar" style="width: <?php echo $tasks_completed_percent; ?>%;"><?php echo $completed_task_count; ?> / <?php echo $task_count; ?></div>
|
|
</div>
|
|
<?php } ?>
|
|
</td>
|
|
|
|
<!-- Ticket Contact -->
|
|
<td>
|
|
<a href="client_tickets.php?client_id=<?php echo $client_id; ?>"><strong><?php echo $client_name; ?></strong></a>
|
|
|
|
<div class="mt-1"><?php echo $contact_display; ?></div>
|
|
</td>
|
|
|
|
<!-- Ticket Billable (if accounting enabled -->
|
|
<?php if ($config_module_enable_accounting) { ?>
|
|
<td class="text-center">
|
|
<a href="#" data-toggle="modal" data-target="#editTicketBillableModal<?php echo $ticket_id; ?>">
|
|
<?php
|
|
if ($ticket_billable == 1) {
|
|
echo "<span class='badge badge-pill badge-success'>$</span>";
|
|
} else {
|
|
echo "<span class='badge badge-pill badge-secondary'>X</span>";
|
|
}
|
|
?>
|
|
</td>
|
|
<?php } ?>
|
|
|
|
<!-- Ticket Priority -->
|
|
<td>
|
|
<a href="#" data-toggle="modal" data-target="#editTicketPriorityModal<?php echo $ticket_id; ?>"><span class='p-2 badge badge-pill badge-<?php echo $ticket_priority_color; ?>'><?php echo $ticket_priority; ?></span></a>
|
|
</td>
|
|
|
|
<!-- Ticket Status -->
|
|
<td>
|
|
<span class='badge badge-pill text-light p-2' style="background-color: <?php echo $ticket_status_color; ?>"><?php echo $ticket_status_name; ?></span>
|
|
<?php if (isset ($ticket_scheduled_for)) { echo "<div class=\"mt-1\"> <small class='text-secondary'> $ticket_scheduled_for </small></div>"; } ?>
|
|
</td>
|
|
|
|
<!-- Ticket Assigned agent -->
|
|
<td>
|
|
<a href="#" data-toggle="modal" data-target="#assignTicketModal<?php echo $ticket_id; ?>"><?php echo $ticket_assigned_to_display; ?></a>
|
|
</td>
|
|
|
|
<!-- Ticket Last Response -->
|
|
<td>
|
|
<div title="<?php echo $ticket_reply_created_at; ?>"><?php echo $ticket_reply_created_at_time_ago; ?></div>
|
|
<div><?php echo $ticket_reply_by_display; ?></div>
|
|
</td>
|
|
|
|
<!-- Ticket Created At -->
|
|
<td>
|
|
<?php echo $ticket_created_at; ?>
|
|
<br>
|
|
<small class="text-secondary"><?php echo $ticket_created_at; ?></small>
|
|
</td>
|
|
|
|
</tr>
|
|
|
|
<?php
|
|
// Edit actions, for open tickets
|
|
if (empty($ticket_closed_at)) {
|
|
|
|
require "ticket_assign_modal.php";
|
|
|
|
require "ticket_edit_priority_modal.php";
|
|
|
|
if ($config_module_enable_accounting) {
|
|
require "ticket_edit_billable_modal.php";
|
|
}
|
|
}
|
|
}
|
|
|
|
?>
|
|
|
|
</tbody>
|
|
</table>
|
|
</div>
|
|
<?php require_once "ticket_bulk_assign_modal.php"; ?>
|
|
<?php require_once "ticket_bulk_edit_priority_modal.php"; ?>
|
|
<?php require_once "ticket_bulk_close_modal.php"; ?>
|
|
<?php require_once "ticket_bulk_reply_modal.php"; ?>
|
|
</form>
|
|
<?php require_once "pagination.php"; ?>
|
|
</div>
|
|
</div>
|
|
|
|
<script src="js/bulk_actions.js"></script>
|
|
|
|
<?php
|
|
require_once "ticket_add_modal.php";
|
|
|
|
require_once "ticket_add_from_template_modal.php";
|
|
|
|
require_once "footer.php";
|