mirror of https://github.com/itflow-org/itflow
659 lines
36 KiB
PHP
659 lines
36 KiB
PHP
<?php
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require_once("inc_all.php");
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if (isset($_GET['ticket_id'])) {
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$ticket_id = intval($_GET['ticket_id']);
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$sql = mysqli_query(
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$mysqli,
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"SELECT * FROM tickets
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LEFT JOIN clients ON ticket_client_id = client_id
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LEFT JOIN contacts ON ticket_contact_id = contact_id
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LEFT JOIN users ON ticket_assigned_to = user_id
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LEFT JOIN locations ON ticket_location_id = location_id
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LEFT JOIN assets ON ticket_asset_id = asset_id
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LEFT JOIN vendors ON ticket_vendor_id = vendor_id
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WHERE ticket_id = $ticket_id"
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);
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if (mysqli_num_rows($sql) == 0) {
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echo "<center><h1 class='text-secondary mt-5'>Nothing to see here</h1><a class='btn btn-lg btn-secondary mt-3' href='tickets.php'><i class='fa fa-fw fa-arrow-left'></i> Go Back</a></center>";
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include_once("footer.php");
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} else {
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$row = mysqli_fetch_array($sql);
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$client_id = intval($row['client_id']);
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$client_name = htmlentities($row['client_name']);
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$client_type = htmlentities($row['client_type']);
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$client_website = htmlentities($row['client_website']);
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$client_net_terms = intval($row['client_net_terms']);
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if ($client_net_terms == 0) {
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$client_net_terms = $config_default_net_terms;
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}
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$ticket_prefix = htmlentities($row['ticket_prefix']);
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$ticket_number = intval($row['ticket_number']);
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$ticket_category = htmlentities($row['ticket_category']);
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$ticket_subject = htmlentities($row['ticket_subject']);
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$ticket_details = $row['ticket_details'];
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$ticket_priority = htmlentities($row['ticket_priority']);
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//Set Ticket Bage Color based of priority
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if ($ticket_priority == "High") {
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$ticket_priority_display = "<span class='p-2 badge badge-danger'>$ticket_priority</span>";
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} elseif ($ticket_priority == "Medium") {
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$ticket_priority_display = "<span class='p-2 badge badge-warning'>$ticket_priority</span>";
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} elseif ($ticket_priority == "Low") {
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$ticket_priority_display = "<span class='p-2 badge badge-info'>$ticket_priority</span>";
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} else {
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$ticket_priority_display = "-";
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}
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$ticket_feedback = htmlentities($row['ticket_feedback']);
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$ticket_status = htmlentities($row['ticket_status']);
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if ($ticket_status == "Open") {
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$ticket_status_display = "<span class='p-2 badge badge-primary'>$ticket_status</span>";
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} elseif ($ticket_status == "Working") {
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$ticket_status_display = "<span class='p-2 badge badge-success'>$ticket_status</span>";
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} else {
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$ticket_status_display = "<span class='p-2 badge badge-secondary'>$ticket_status</span>";
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}
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$ticket_created_at = htmlentities($row['ticket_created_at']);
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$ticket_date = date('Y-m-d', strtotime($ticket_created_at));
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$ticket_updated_at = htmlentities($row['ticket_updated_at']);
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$ticket_closed_at = htmlentities($row['ticket_closed_at']);
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$ticket_assigned_to = intval($row['ticket_assigned_to']);
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if (empty($ticket_assigned_to)) {
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$ticket_assigned_to_display = "<span class='text-danger'>Not Assigned</span>";
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} else {
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$ticket_assigned_to_display = htmlentities($row['user_name']);
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}
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$contact_id = intval($row['contact_id']);
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$contact_name = htmlentities($row['contact_name']);
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$contact_title = htmlentities($row['contact_title']);
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$contact_email = htmlentities($row['contact_email']);
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$contact_phone = formatPhoneNumber($row['contact_phone']);
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$contact_extension = htmlentities($row['contact_extension']);
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$contact_mobile = formatPhoneNumber($row['contact_mobile']);
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$asset_id = intval($row['asset_id']);
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$asset_ip = htmlentities($row['asset_ip']);
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$asset_name = htmlentities($row['asset_name']);
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$asset_type = htmlentities($row['asset_type']);
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$asset_make = htmlentities($row['asset_make']);
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$asset_model = htmlentities($row['asset_model']);
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$asset_serial = htmlentities($row['asset_serial']);
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$asset_os = htmlentities($row['asset_os']);
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$asset_warranty_expire = htmlentities($row['asset_warranty_expire']);
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$vendor_id = intval($row['ticket_vendor_id']);
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$vendor_name = htmlentities($row['vendor_name']);
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$vendor_description = htmlentities($row['vendor_description']);
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$vendor_account_number = htmlentities($row['vendor_account_number']);
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$vendor_contact_name = htmlentities($row['vendor_contact_name']);
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$vendor_phone = formatPhoneNumber($row['vendor_phone']);
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$vendor_extension = htmlentities($row['vendor_extension']);
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$vendor_email = htmlentities($row['vendor_email']);
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$vendor_website = htmlentities($row['vendor_website']);
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$vendor_hours = htmlentities($row['vendor_hours']);
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$vendor_sla = htmlentities($row['vendor_sla']);
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$vendor_code = htmlentities($row['vendor_code']);
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$vendor_notes = htmlentities($row['vendor_notes']);
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$location_name = htmlentities($row['location_name']);
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$location_address = htmlentities($row['location_address']);
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$location_city = htmlentities($row['location_city']);
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$location_state = htmlentities($row['location_state']);
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$location_zip = htmlentities($row['location_zip']);
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$location_phone = formatPhoneNumber($row['location_phone']);
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//Ticket Created By
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$ticket_created_by = intval($row['ticket_created_by']);
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$ticket_created_by_sql = mysqli_query($mysqli, "SELECT user_name FROM users WHERE user_id = $ticket_created_by");
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$row = mysqli_fetch_array($ticket_created_by_sql);
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$ticket_created_by_display = htmlentities($row['user_name']);
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if ($contact_id) {
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//Get Contact Ticket Stats
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$ticket_related_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_related_open FROM tickets WHERE ticket_status != 'Closed' AND ticket_contact_id = $contact_id ");
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$row = mysqli_fetch_array($ticket_related_open);
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$ticket_related_open = intval($row['ticket_related_open']);
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$ticket_related_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_related_closed FROM tickets WHERE ticket_status = 'Closed' AND ticket_contact_id = $contact_id ");
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$row = mysqli_fetch_array($ticket_related_closed);
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$ticket_related_closed = intval($row['ticket_related_closed']);
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$ticket_related_total = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_related_total FROM tickets WHERE ticket_contact_id = $contact_id ");
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$row = mysqli_fetch_array($ticket_related_total);
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$ticket_related_total = intval($row['ticket_related_total']);
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}
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//Get Total Ticket Time
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$ticket_total_reply_time = mysqli_query($mysqli, "SELECT SEC_TO_TIME(SUM(TIME_TO_SEC(ticket_reply_time_worked))) AS ticket_total_reply_time FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND ticket_reply_ticket_id = $ticket_id");
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$row = mysqli_fetch_array($ticket_total_reply_time);
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$ticket_total_reply_time = htmlentities($row['ticket_total_reply_time']);
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//Client Tags
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$client_tag_name_display_array = array();
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$client_tag_id_array = array();
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$sql_client_tags = mysqli_query($mysqli, "SELECT * FROM client_tags LEFT JOIN tags ON client_tags.client_tag_tag_id = tags.tag_id WHERE client_tags.client_tag_client_id = $client_id");
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while ($row = mysqli_fetch_array($sql_client_tags)) {
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$client_tag_id = intval($row['tag_id']);
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$client_tag_name = htmlentities($row['tag_name']);
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$client_tag_color = htmlentities($row['tag_color']);
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$client_tag_icon = htmlentities($row['tag_icon']);
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if (empty($client_tag_icon)) {
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$client_tag_icon = "tag";
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}
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$client_tag_id_array[] = $client_tag_id;
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$client_tag_name_display_array[] = "<span class='badge bg-$client_tag_color'><i class='fa fa-fw fa-$client_tag_icon'></i> $client_tag_name</span>";
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}
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$client_tags_display = implode(' ', $client_tag_name_display_array);
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// Get the number of responses
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$ticket_responses_sql = mysqli_query($mysqli, "SELECT COUNT(ticket_reply_id) AS ticket_responses FROM ticket_replies WHERE ticket_reply_ticket_id = $ticket_id");
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$row = mysqli_fetch_array($ticket_responses_sql);
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$ticket_responses = intval($row['ticket_responses']);
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// Get & format asset warranty expiry
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$date = date('Y-m-d H:i:s');
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$dt_value = $asset_warranty_expire; //sample date
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$warranty_check = date('m/d/Y', strtotime('-8 hours'));
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if ($dt_value <= $date) {
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$dt_value = "Expired on $asset_warranty_expire"; $warranty_status_color ='red';
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} else {
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$warranty_status_color = 'green';
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}
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if ($asset_warranty_expire == "NULL") {
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$dt_value = "None"; $warranty_status_color ='red';
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}
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// Get all ticket replies
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$sql_ticket_replies = mysqli_query($mysqli, "SELECT * FROM ticket_replies LEFT JOIN users ON ticket_reply_by = user_id LEFT JOIN contacts ON ticket_reply_by = contact_id WHERE ticket_reply_ticket_id = $ticket_id AND ticket_reply_archived_at IS NULL ORDER BY ticket_reply_id DESC");
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// Get other tickets for this asset
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if (!empty($asset_id)) {
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$sql_asset_tickets = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_asset_id = $asset_id ORDER BY ticket_number DESC");
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$ticket_asset_count = mysqli_num_rows($sql_asset_tickets);
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}
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// Get technicians to assign the ticket to
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$sql_assign_to_select = mysqli_query(
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$mysqli,
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"SELECT users.user_id, user_name FROM users
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LEFT JOIN user_settings on users.user_id = user_settings.user_id
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WHERE user_role > 1
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AND user_archived_at IS NULL
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ORDER BY user_name ASC"
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);
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?>
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<!-- Breadcrumbs-->
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<ol class="breadcrumb">
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<li class="breadcrumb-item">
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<a href="tickets.php">Tickets</a>
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</li>
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<li class="breadcrumb-item">
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<a href="client_tickets.php?client_id=<?php echo $client_id; ?>"><?php echo $client_name; ?></a>
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</li>
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<li class="breadcrumb-item active">Ticket Details</li>
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</ol>
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<div class="row mb-3">
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<div class="col-9">
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<h3><i class="fas fa-fw fa-life-ring text-secondary mr-2"></i>Ticket <?php echo "$ticket_prefix$ticket_number"; ?> <?php echo $ticket_status_display; ?></h3>
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</div>
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<?php if ($ticket_status != "Closed") { ?>
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<div class="col-3">
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<div class="dropdown dropleft text-center">
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<button class="btn btn-secondary btn-sm float-right" type="button" id="dropdownMenuButton" data-toggle="dropdown">
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<i class="fas fa-fw fa-ellipsis-v"></i>
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</button>
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<div class="dropdown-menu" aria-labelledby="dropdownMenuButton">
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#editTicketModal<?php echo $ticket_id; ?>">
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<i class="fas fa-fw fa-edit mr-2"></i>Edit
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</a>
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#mergeTicketModal<?php echo $ticket_id; ?>">
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<i class="fas fa-fw fa-clone mr-2"></i>Merge
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</a>
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<?php if ($session_user_role == 3) { ?>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item text-danger text-bold" href="post.php?delete_ticket=<?php echo $ticket_id; ?>">
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<i class="fas fa-fw fa-trash mr-2"></i>Delete
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</a>
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<?php } ?>
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</div>
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</div>
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</div>
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<?php } ?>
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</div>
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<div class="row">
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<div class="col-md-9">
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<div class="card card-outline card-primary mb-3">
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<div class="card-header">
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<h3 class="card-title text-bold"><?php echo $ticket_subject; ?></h3>
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</div>
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<div class="card-body">
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<?php echo $ticket_details; ?>
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</div>
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</div>
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<!-- Only show ticket reply modal if status is not closed -->
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<?php if ($ticket_status != "Closed") { ?>
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<form class="mb-3" action="post.php" method="post" autocomplete="off">
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<input type="hidden" name="ticket_id" id="ticket_id" value="<?php echo $ticket_id; ?>">
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<input type="hidden" name="client_id" value="<?php echo $client_id; ?>">
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<div class="form-group">
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<textarea class="form-control summernote" name="ticket_reply" placeholder="Type a response" required></textarea>
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</div>
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<div class="form-row">
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<div class="col-md-2">
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<div class="form-group">
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<div class="input-group">
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<div class="input-group-prepend">
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<span class="input-group-text"><i class="fa fa-fw fa-thermometer-half"></i></span>
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</div>
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<select class="form-control select2" name="status" required>
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<option <?php if ($ticket_status == 'Open') { echo "selected"; } ?> >Open</option>
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<option <?php if ($ticket_status == 'Working') { echo "selected"; } ?> >Working</option>
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<option <?php if ($ticket_status == 'On Hold') { echo "selected"; } ?> >On Hold</option>
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<option <?php if ($ticket_status == 'Closed') { echo "selected"; } ?> >Closed</option>
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</select>
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</div>
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</div>
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</div>
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<div class="col-sm-2">
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<div class="form-group">
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<input class="form-control timepicker" id="time_worked" name="time" type="time" step="1" value="00:00:00" onchange="setTime()"/>
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</div>
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</div>
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<div class="col-md-2">
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<div class="form-group">
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<div class="custom-control custom-checkbox">
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<input type="checkbox" class="custom-control-input" id="customControlAutosizing" name="public_reply_type" value="1" checked>
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<label class="custom-control-label" for="customControlAutosizing">Email contact<br><small class="text-secondary">(Public Update)</small></label>
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</div>
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</div>
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</div>
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<div class="col-md-2">
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<button type="submit" name="add_ticket_reply" class="btn btn-primary text-bold"><i class="fas fa-check mr-2"></i>Respond</button>
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</div>
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</div>
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<p class="font-weight-light" id="ticket_collision_viewing"></p>
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</form>
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<!-- End IF for reply modal -->
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<?php } ?>
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<h5 class="mb-4">Responses (<?php echo $ticket_responses; ?>)</h5>
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<!-- Ticket replies -->
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<?php
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while ($row = mysqli_fetch_array($sql_ticket_replies)) {
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$ticket_reply_id = intval($row['ticket_reply_id']);
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$ticket_reply = $row['ticket_reply'];
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$ticket_reply_type = htmlentities($row['ticket_reply_type']);
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$ticket_reply_created_at = htmlentities($row['ticket_reply_created_at']);
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$ticket_reply_updated_at = htmlentities($row['ticket_reply_updated_at']);
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$ticket_reply_by = intval($row['ticket_reply_by']);
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if ($ticket_reply_type == "Client") {
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$ticket_reply_by_display = htmlentities($row['contact_name']);
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$user_initials = initials($row['contact_name']);
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$user_avatar = htmlentities($row['contact_photo']);
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$avatar_link = "uploads/clients/$client_id/$user_avatar";
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} else {
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$ticket_reply_by_display = htmlentities($row['user_name']);
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$user_id = intval($row['user_id']);
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$user_avatar = htmlentities($row['user_avatar']);
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$user_initials = initials($row['user_name']);
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$avatar_link = "uploads/users/$user_id/$user_avatar";
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$ticket_reply_time_worked = date_create($row['ticket_reply_time_worked']);
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}
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?>
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<div class="card card-outline <?php if ($ticket_reply_type == 'Internal') { echo "card-dark"; } elseif ($ticket_reply_type == 'Client') {echo "card-warning"; } else { echo "card-info"; } ?> mb-3">
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<div class="card-header">
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<h3 class="card-title">
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<div class="media">
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<?php if (!empty($user_avatar)) { ?>
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<img src="<?php echo $avatar_link; ?>" alt="User Avatar" class="img-size-50 mr-3 img-circle">
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<?php } else { ?>
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<span class="fa-stack fa-2x">
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<i class="fa fa-circle fa-stack-2x text-secondary"></i>
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<span class="fa fa-stack-1x text-white"><?php echo $user_initials; ?></span>
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</span>
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<?php } ?>
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<div class="media-body">
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<?php echo $ticket_reply_by_display; ?>
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<br>
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<small class="text-muted"><?php echo $ticket_reply_created_at; ?> <?php if (!empty($ticket_reply_updated_at)) { echo "modified: $ticket_reply_updated_at"; } ?></small>
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<br>
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<?php if ($ticket_reply_type !== "Client") { ?>
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<small class="text-muted">Time worked: <?php echo date_format($ticket_reply_time_worked, 'H:i:s'); ?></small>
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<?php } ?>
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</div>
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</div>
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</h3>
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<?php if ($ticket_reply_type !== "Client" && $ticket_status !== "Closed") { ?>
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<div class="card-tools">
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<div class="dropdown dropleft">
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<button class="btn btn-tool" type="button" id="dropdownMenuButton" data-toggle="dropdown">
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<i class="fas fa-fw fa-ellipsis-v"></i>
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</button>
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<div class="dropdown-menu">
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#replyEditTicketModal<?php echo $ticket_reply_id; ?>">
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<i class="fas fa-fw fa-edit text-secondary mr-2"></i>Edit
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</a>
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<?php if ($session_user_role == 3) { ?>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item text-danger" href="post.php?archive_ticket_reply=<?php echo $ticket_reply_id; ?>">
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<i class="fas fa-fw fa-archive mr-2"></i>Archive
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</a>
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<?php } ?>
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</div>
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</div>
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</div>
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<?php } ?>
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</div>
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<div class="card-body">
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<?php echo $ticket_reply; ?>
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</div>
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</div>
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<?php
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require("ticket_reply_edit_modal.php");
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}
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?>
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</div>
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<div class="col-md-3">
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<!-- Client card -->
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<div class="card card-body card-outline card-primary mb-3">
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<div>
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<h5><strong><?php echo $client_name; ?></strong></h5>
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<?php
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if (!empty($location_phone)) { ?>
|
|
<i class="fa fa-fw fa-phone text-secondary ml-1 mr-2 mb-2"></i><?php echo $location_phone; ?>
|
|
<br>
|
|
<?php } ?>
|
|
|
|
<?php
|
|
if (!empty($client_tags_display)) {
|
|
echo "$client_tags_display";
|
|
} ?>
|
|
</div>
|
|
</div>
|
|
|
|
<!-- Client contact card -->
|
|
<?php if (!empty($contact_id)) { ?>
|
|
<div class="card card-body card-outline card-dark mb-3">
|
|
<div>
|
|
<h4 class="text-secondary">Contact</h4>
|
|
<i class="fa fa-fw fa-user text-secondary ml-1 mr-2 mb-2"></i><strong><?php echo $contact_name; ?></strong>
|
|
<br>
|
|
<span class="ml-1">Related tickets: Open <strong><?php echo $ticket_related_open; ?></strong> | Closed <strong><?php echo $ticket_related_closed; ?></strong> | Total <strong><?php echo $ticket_related_total; ?></strong></span>
|
|
<hr>
|
|
<?php
|
|
|
|
if (!empty($location_name)) { ?>
|
|
<i class="fa fa-fw fa-map-marker-alt text-secondary ml-1 mr-2 mb-2"></i><?php echo $location_name; ?>
|
|
<br>
|
|
<?php }
|
|
|
|
if (!empty($contact_email)) { ?>
|
|
<i class="fa fa-fw fa-envelope text-secondary ml-1 mr-2 mb-2"></i><a href="mailto:<?php echo $contact_email; ?>"><?php echo $contact_email; ?></a>
|
|
<br>
|
|
<?php }
|
|
|
|
if (!empty($contact_phone)) { ?>
|
|
<i class="fa fa-fw fa-phone text-secondary ml-1 mr-2 mb-2"></i><?php echo $contact_phone; ?>
|
|
<br>
|
|
<?php }
|
|
|
|
if (!empty($contact_mobile)) { ?>
|
|
<i class="fa fa-fw fa-mobile-alt text-secondary ml-1 mr-2 mb-2"></i><?php echo $contact_mobile; ?>
|
|
<br>
|
|
<?php } ?>
|
|
|
|
</div>
|
|
</div>
|
|
|
|
<?php } ?>
|
|
|
|
<!-- Ticket Details card -->
|
|
<div class="card card-body card-outline card-dark mb-3">
|
|
<h4 class="text-secondary">Details</h4>
|
|
<div class="ml-1"><i class="fa fa-fw fa-thermometer-half text-secondary mr-2 mb-2"></i><?php echo $ticket_priority_display; ?></div>
|
|
<div class="ml-1"><i class="fa fa-fw fa-calendar text-secondary mr-2 mb-2"></i>Created: <?php echo $ticket_created_at; ?></div>
|
|
<div class="ml-1"><i class="fa fa-fw fa-history text-secondary mr-2 mb-2"></i>Updated: <strong><?php echo $ticket_updated_at; ?></strong></div>
|
|
<div class="ml-1"><i class="fa fa-fw fa-user text-secondary mr-2 mb-2"></i>Created by: <?php echo $ticket_created_by_display; ?></div>
|
|
<?php
|
|
if ($ticket_status == "Closed") {
|
|
$sql_closed_by = mysqli_query($mysqli, "SELECT * FROM tickets, users WHERE ticket_closed_by = user_id");
|
|
$row = mysqli_fetch_array($sql_closed_by);
|
|
$ticket_closed_by_display = htmlentities($row['user_name']); ?>
|
|
<div class="ml-1"><i class="fa fa-fw fa-user text-secondary mr-2 mb-2"></i>Closed by: <?php echo ucwords($ticket_closed_by_display); ?></a></div>
|
|
<div class="ml-1"><i class="fa fa-fw fa-comment-dots text-secondary mr-2 mb-2"></i>Feedback: <?php echo $ticket_feedback; ?></a></div>
|
|
<?php } ?>
|
|
<?php if (!empty($ticket_total_reply_time)) { ?>
|
|
<div class="ml-1"><i class="far fa-fw fa-clock text-secondary mr-2 mb-2"></i>Total time worked: <?php echo $ticket_total_reply_time; ?></div>
|
|
<?php } ?>
|
|
</div>
|
|
|
|
<!-- Ticket asset details card -->
|
|
<?php if (!empty($asset_id)) { ?>
|
|
<div class="card card-body card-outline card-dark mb-3">
|
|
<div>
|
|
<h4 class="text-secondary">Asset</h4>
|
|
<i class="fa fa-fw fa-desktop text-secondary ml-1 mr-2 mb-2"></i><strong><?php echo $asset_name; ?></strong>
|
|
<br>
|
|
|
|
<?php if (!empty($asset_os)) { ?>
|
|
<i class="fab fa-fw fa-microsoft text-secondary ml-1 mr-2 mb-2"></i><?php echo $asset_os; ?>
|
|
<br>
|
|
<?php }
|
|
|
|
if (!empty($asset_ip)) { ?>
|
|
<i class="fa fa-fw fa-network-wired text-secondary ml-1 mr-2 mb-2"></i><?php echo $asset_ip; ?>
|
|
<br>
|
|
<?php }
|
|
|
|
if (!empty($asset_make)) { ?>
|
|
<i class="fa fa-fw fa-tag text-secondary ml-1 mr-2 mb-2"></i>Model: <?php echo "$asset_make $asset_model"; ?>
|
|
<br>
|
|
<?php }
|
|
|
|
if (!empty($asset_serial)) { ?>
|
|
<i class="fa fa-fw fa-barcode text-secondary ml-1 mr-2 mb-2"></i>Service Tag: <?php echo $asset_serial; ?>
|
|
<br>
|
|
<?php }
|
|
|
|
if (!empty($asset_warranty_expire)) { ?>
|
|
<i class="far fa-fw fa-calendar-alt text-secondary ml-1 mr-2 mb-2"></i>Warranty expires: <strong><font color="<?php echo $warranty_status_color ?>"> <?php echo $dt_value ?></font></strong>
|
|
<br>
|
|
<?php }
|
|
|
|
if ($ticket_asset_count > 0) { ?>
|
|
|
|
<button class="btn btn-block btn-secondary" data-toggle="modal" data-target="#assetTicketsModal">Service History (<?php echo $ticket_asset_count; ?>)</button>
|
|
|
|
<div class="modal" id="assetTicketsModal" tabindex="-1">
|
|
<div class="modal-dialog modal-lg">
|
|
<div class="modal-content bg-dark">
|
|
<div class="modal-header">
|
|
<h5 class="modal-title"><i class="fa fa-fw fa-desktop"></i> <?php echo $asset_name; ?></h5>
|
|
<button type="button" class="close text-white" data-dismiss="modal">
|
|
<span>×</span>
|
|
</button>
|
|
</div>
|
|
|
|
<div class="modal-body bg-white">
|
|
<?php
|
|
// Query is run from client_assets.php
|
|
while ($row = mysqli_fetch_array($sql_asset_tickets)) {
|
|
$service_ticket_id = intval($row['ticket_id']);
|
|
$service_ticket_prefix = htmlentities($row['ticket_prefix']);
|
|
$service_ticket_number = intval($row['ticket_number']);
|
|
$service_ticket_subject = htmlentities($row['ticket_subject']);
|
|
$service_ticket_status = htmlentities($row['ticket_status']);
|
|
$service_ticket_created_at = htmlentities($row['ticket_created_at']);
|
|
$service_ticket_updated_at = htmlentities($row['ticket_updated_at']);
|
|
?>
|
|
<p>
|
|
<i class="fas fa-fw fa-ticket-alt"></i>
|
|
Ticket: <a href="ticket.php?ticket_id=<?php echo $service_ticket_id; ?>"><?php echo "$service_ticket_prefix$service_ticket_number" ?></a> <?php echo "on $service_ticket_created_at - <b>$service_ticket_subject</b> ($service_ticket_status)"; ?>
|
|
</p>
|
|
<?php
|
|
}
|
|
?>
|
|
</div>
|
|
<div class="modal-footer bg-white">
|
|
<button type="button" class="btn btn-secondary" data-dismiss="modal">Cancel</button>
|
|
</div>
|
|
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<?php
|
|
|
|
}
|
|
|
|
?>
|
|
|
|
</div>
|
|
</div>
|
|
<?php } ?>
|
|
|
|
<!-- Vendor card -->
|
|
<?php if (!empty($vendor_id)) { ?>
|
|
<div class="card card-body card-outline card-dark mb-3">
|
|
<div>
|
|
<h4 class="text-secondary">Vendor</h4>
|
|
<i class="fa fa-fw fa-building text-secondary ml-1 mr-2 mb-2"></i><strong><?php echo $vendor_name; ?></strong>
|
|
<?php
|
|
|
|
if (!empty($vendor_contact_name)) { ?>
|
|
<i class="fa fa-fw fa-user text-secondary ml-1 mr-2 mb-2"></i><?php echo $vendor_contact_name; ?>
|
|
<br>
|
|
<?php }
|
|
|
|
if (!empty($vendor_email)) { ?>
|
|
<i class="fa fa-fw fa-envelope text-secondary ml-1 mr-2 mb-2"></i><a href="mailto:<?php echo $vendor_email; ?>"><?php echo $vendor_email; ?></a>
|
|
<br>
|
|
<?php }
|
|
|
|
if (!empty($vendor_phone)) { ?>
|
|
<i class="fa fa-fw fa-phone text-secondary ml-1 mr-2 mb-2"></i><?php echo $vendor_phone; ?>
|
|
<br>
|
|
<?php }
|
|
|
|
if (!empty($vendor_website)) { ?>
|
|
<i class="fa fa-fw fa-globe text-secondary ml-1 mr-2 mb-2"></i><?php echo $vendor_website; ?>
|
|
<br>
|
|
<?php } ?>
|
|
|
|
</div>
|
|
</div>
|
|
|
|
<?php } ?>
|
|
|
|
<form action="post.php" method="post">
|
|
<input type="hidden" name="ticket_id" value="<?php echo $ticket_id; ?>">
|
|
<div class="form-group">
|
|
<label>Assigned to</label>
|
|
<div class="input-group">
|
|
<div class="input-group-prepend">
|
|
<span class="input-group-text"><i class="fa fa-fw fa-user"></i></span>
|
|
</div>
|
|
<select class="form-control select2" name="assigned_to" <?php if ($ticket_status == "Closed") {echo "disabled";} ?>>
|
|
<option value="0">Not Assigned</option>
|
|
<?php
|
|
|
|
while ($row = mysqli_fetch_array($sql_assign_to_select)) {
|
|
$user_id = intval($row['user_id']);
|
|
$user_name = htmlentities($row['user_name']); ?>
|
|
<option <?php if ($ticket_assigned_to == $user_id) { echo "selected"; } ?> value="<?php echo $user_id; ?>"><?php echo $user_name; ?></option>
|
|
<?php } ?>
|
|
</select>
|
|
<div class="input-group-append">
|
|
<button type="submit" class="btn btn-primary" name="assign_ticket" <?php if ($ticket_status == "Closed") {echo "disabled";} ?>><i class="fas fa-check"></i></button>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</form>
|
|
|
|
<?php if ($config_module_enable_accounting) { ?>
|
|
<div class="card card-body card-outline card-dark mb-2">
|
|
<div class="">
|
|
<a href="#" class="btn btn-info btn-block" href="#" data-toggle="modal" data-target="#addInvoiceFromTicketModal">
|
|
<i class="fas fa-fw fa-file-invoice mr-2"></i>Invoice Ticket
|
|
</a>
|
|
<?php
|
|
if ($ticket_status !== "Closed") { ?>
|
|
<a href="post.php?close_ticket=<?php echo $ticket_id; ?>" class="btn btn-secondary btn-block">
|
|
<i class="fas fa-fw fa-gavel mr-2"></i>Close Ticket
|
|
</a>
|
|
<?php } ?>
|
|
</div>
|
|
</div>
|
|
<?php } ?>
|
|
|
|
</div>
|
|
|
|
</div>
|
|
|
|
<?php
|
|
require("ticket_edit_modal.php");
|
|
require("ticket_merge_modal.php");
|
|
require("ticket_invoice_add_modal.php");
|
|
|
|
}
|
|
|
|
}
|
|
|
|
require_once("footer.php");
|
|
|
|
if ($ticket_status !== "Closed") { ?>
|
|
<!-- Ticket Time Tracking JS -->
|
|
<script src="js/ticket_time_tracking.js"></script>
|
|
|
|
<!-- Ticket collision detect JS (jQuery is called in footer, so collision detection script MUST be below it) -->
|
|
<script src="js/ticket_collision_detection.js"></script>
|
|
<?php } ?>
|
|
|