mirror of https://github.com/itflow-org/itflow
559 lines
27 KiB
PHP
559 lines
27 KiB
PHP
<?php
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/*
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* CRON - Email Parser
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* Process emails and create/update tickets using PHP's native IMAP functions with UIDs
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*/
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// Start the timer
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$script_start_time = microtime(true); // unComment when Debugging Execution time
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// Set working directory to the directory this cron script lives at.
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chdir(dirname(__FILE__));
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// Get ITFlow config & helper functions
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require_once "../config.php";
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// Set Timezone
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require_once "../inc_set_timezone.php";
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require_once "../functions.php";
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// Get settings for the "default" company
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require_once "../get_settings.php";
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$config_ticket_prefix = sanitizeInput($config_ticket_prefix);
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$config_ticket_from_name = sanitizeInput($config_ticket_from_name);
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$config_ticket_email_parse_unknown_senders = intval($row['config_ticket_email_parse_unknown_senders']);
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// Get company name & phone & timezone
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$sql = mysqli_query($mysqli, "SELECT * FROM companies, settings WHERE companies.company_id = settings.company_id AND companies.company_id = 1");
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$row = mysqli_fetch_array($sql);
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$company_name = sanitizeInput($row['company_name']);
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$company_phone = sanitizeInput(formatPhoneNumber($row['company_phone']));
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// Check setting enabled
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if ($config_ticket_email_parse == 0) {
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exit("Email Parser: Feature is not enabled - check Settings > Ticketing > Email-to-ticket parsing. See https://docs.itflow.org/ticket_email_parse -- Quitting..");
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}
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$argv = $_SERVER['argv'];
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// Check Cron Key
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if ($argv[1] !== $config_cron_key) {
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exit("Cron Key invalid -- Quitting..");
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}
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// Get system temp directory
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$temp_dir = sys_get_temp_dir();
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// Create the path for the lock file using the temp directory
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$lock_file_path = "{$temp_dir}/itflow_email_parser_{$installation_id}.lock";
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// Check for lock file to prevent concurrent script runs
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if (file_exists($lock_file_path)) {
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$file_age = time() - filemtime($lock_file_path);
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// If file is older than 5 minutes (300 seconds), delete and continue
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if ($file_age > 300) {
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unlink($lock_file_path);
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// Logging
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logApp("Cron-Email-Parser", "warning", "Cron Email Parser detected a lock file was present but was over 5 minutes old so it removed it.");
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} else {
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// Logging
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logApp("Cron-Email-Parser", "warning", "Lock file present. Cron Email Parser attempted to execute but was already executing, so instead it terminated.");
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exit("Script is already running. Exiting.");
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}
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}
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// Create a lock file
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file_put_contents($lock_file_path, "Locked");
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// PHP Mail Parser
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use PhpMimeMailParser\Parser;
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require_once "../plugins/php-mime-mail-parser/Contracts/CharsetManager.php";
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require_once "../plugins/php-mime-mail-parser/Contracts/Middleware.php";
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require_once "../plugins/php-mime-mail-parser/Attachment.php";
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require_once "../plugins/php-mime-mail-parser/Charset.php";
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require_once "../plugins/php-mime-mail-parser/Exception.php";
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require_once "../plugins/php-mime-mail-parser/Middleware.php";
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require_once "../plugins/php-mime-mail-parser/MiddlewareStack.php";
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require_once "../plugins/php-mime-mail-parser/MimePart.php";
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require_once "../plugins/php-mime-mail-parser/Parser.php";
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// Allowed attachment extensions
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$allowed_extensions = array('jpg', 'jpeg', 'gif', 'png', 'webp', 'pdf', 'txt', 'md', 'doc', 'docx', 'csv', 'xls', 'xlsx', 'xlsm', 'zip', 'tar', 'gz');
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// Function to raise a new ticket for a given contact and email them confirmation (if configured)
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function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date, $subject, $message, $attachments, $original_message_file) {
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global $mysqli, $config_app_name, $company_name, $company_phone, $config_ticket_prefix, $config_ticket_client_general_notifications, $config_ticket_new_ticket_notification_email, $config_base_url, $config_ticket_from_name, $config_ticket_from_email, $config_ticket_default_billable, $allowed_extensions;
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$ticket_number_sql = mysqli_fetch_array(mysqli_query($mysqli, "SELECT config_ticket_next_number FROM settings WHERE company_id = 1"));
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$ticket_number = intval($ticket_number_sql['config_ticket_next_number']);
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$new_config_ticket_next_number = $ticket_number + 1;
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mysqli_query($mysqli, "UPDATE settings SET config_ticket_next_number = $new_config_ticket_next_number WHERE company_id = 1");
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// Clean up the message
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$message = trim($message); // Remove leading/trailing whitespace
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$message = preg_replace('/\s+/', ' ', $message); // Replace multiple spaces with a single space
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$message = nl2br($message); // Convert newlines to <br>
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// Wrap the message in a div with controlled line height
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$message = "<i>Email from: <b>$contact_name</b> <$contact_email> at $date:-</i> <br><br><div style='line-height:1.5;'>$message</div>";
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$ticket_prefix_esc = mysqli_real_escape_string($mysqli, $config_ticket_prefix);
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$message_esc = mysqli_real_escape_string($mysqli, $message);
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$contact_email_esc = mysqli_real_escape_string($mysqli, $contact_email);
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$client_id = intval($client_id);
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//Generate a unique URL key for clients to access
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$url_key = randomString(156);
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mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$ticket_prefix_esc', ticket_number = $ticket_number, ticket_subject = '$subject', ticket_details = '$message_esc', ticket_priority = 'Low', ticket_status = 1, ticket_billable = $config_ticket_default_billable, ticket_created_by = 0, ticket_contact_id = $contact_id, ticket_url_key = '$url_key', ticket_client_id = $client_id");
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$id = mysqli_insert_id($mysqli);
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// Logging
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logAction("Ticket", "Create", "Email parser: Client contact $contact_email_esc created ticket $ticket_prefix_esc$ticket_number ($subject) ($id)", $client_id, $id);
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mkdirMissing('../uploads/tickets/');
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$att_dir = "../uploads/tickets/" . $id . "/";
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mkdirMissing($att_dir);
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rename("../uploads/tmp/{$original_message_file}", "{$att_dir}/{$original_message_file}");
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$original_message_file_esc = mysqli_real_escape_string($mysqli, $original_message_file);
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mysqli_query($mysqli, "INSERT INTO ticket_attachments SET ticket_attachment_name = 'Original-parsed-email.eml', ticket_attachment_reference_name = '$original_message_file_esc', ticket_attachment_ticket_id = $id");
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foreach ($attachments as $attachment) {
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$att_name = $attachment->getFilename();
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$att_extarr = explode('.', $att_name);
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$att_extension = strtolower(end($att_extarr));
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if (in_array($att_extension, $allowed_extensions)) {
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$att_saved_filename = md5(uniqid(rand(), true)) . '.' . $att_extension;
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$att_saved_path = $att_dir . $att_saved_filename;
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file_put_contents($att_saved_path, $attachment->getContent());
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$ticket_attachment_name = sanitizeInput($att_name);
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$ticket_attachment_reference_name = sanitizeInput($att_saved_filename);
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$ticket_attachment_name_esc = mysqli_real_escape_string($mysqli, $ticket_attachment_name);
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$ticket_attachment_reference_name_esc = mysqli_real_escape_string($mysqli, $ticket_attachment_reference_name);
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mysqli_query($mysqli, "INSERT INTO ticket_attachments SET ticket_attachment_name = '$ticket_attachment_name_esc', ticket_attachment_reference_name = '$ticket_attachment_reference_name_esc', ticket_attachment_ticket_id = $id");
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} else {
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$ticket_attachment_name_esc = mysqli_real_escape_string($mysqli, $att_name);
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logAction("Ticket", "Edit", "Email parser: Blocked attachment $ticket_attachment_name_esc from Client contact $contact_email_esc for ticket $ticket_prefix_esc$ticket_number", $client_id, $id);
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}
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}
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// Guest ticket watchers
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if ($client_id == 0) {
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mysqli_query($mysqli, "INSERT INTO ticket_watchers SET watcher_email = '$contact_email_esc', watcher_ticket_id = $id");
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}
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$data = [];
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if ($config_ticket_client_general_notifications == 1) {
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$subject_email = "Ticket created - [$config_ticket_prefix$ticket_number] - $subject";
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$body = "<i style='color: #808080'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Thank you for your email. A ticket regarding \"$subject\" has been automatically created for you.<br><br>Ticket: $config_ticket_prefix$ticket_number<br>Subject: $subject<br>Status: New<br>Portal: <a href='https://$config_base_url/guest/guest_view_ticket.php?ticket_id=$id&url_key=$url_key'>View ticket</a><br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
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$data[] = [
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'from' => $config_ticket_from_email,
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'from_name' => $config_ticket_from_name,
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'recipient' => $contact_email,
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'recipient_name' => $contact_name,
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'subject' => $subject_email,
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'body' => mysqli_real_escape_string($mysqli, $body)
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];
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}
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if ($config_ticket_new_ticket_notification_email) {
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if ($client_id == 0) {
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$client_name = "Guest";
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} else {
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$client_sql = mysqli_query($mysqli, "SELECT client_name FROM clients WHERE client_id = $client_id");
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$client_row = mysqli_fetch_array($client_sql);
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$client_name = sanitizeInput($client_row['client_name']);
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}
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$email_subject = "$config_app_name - New Ticket - $client_name: $subject";
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$email_body = "Hello, <br><br>This is a notification that a new ticket has been raised in ITFlow. <br>Client: $client_name<br>Priority: Low (email parsed)<br>Link: https://$config_base_url/ticket.php?ticket_id=$id <br><br>--------------------------------<br><br><b>$subject</b><br>$message";
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$data[] = [
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'from' => $config_ticket_from_email,
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'from_name' => $config_ticket_from_name,
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'recipient' => $config_ticket_new_ticket_notification_email,
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'recipient_name' => $config_ticket_from_name,
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'subject' => $email_subject,
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'body' => mysqli_real_escape_string($mysqli, $email_body)
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];
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}
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addToMailQueue($mysqli, $data);
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// Custom action/notif handler
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customAction('ticket_create', $id);
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return true;
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}
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// Add Reply Function
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function addReply($from_email, $date, $subject, $ticket_number, $message, $attachments) {
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global $mysqli, $config_app_name, $company_name, $company_phone, $config_ticket_prefix, $config_base_url, $config_ticket_from_name, $config_ticket_from_email, $allowed_extensions;
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$ticket_reply_type = 'Client';
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// Clean up the message
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$message_parts = explode("##- Please type your reply above this line -##", $message);
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$message_body = $message_parts[0];
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$message_body = trim($message_body); // Remove leading/trailing whitespace
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$message_body = preg_replace('/\r\n|\r|\n/', ' ', $message_body); // Replace newlines with a space
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$message_body = nl2br($message_body); // Convert remaining newlines to <br>
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// Wrap the message in a div with controlled line height
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$message = "<i>Email from: $from_email at $date:-</i> <br><br><div style='line-height:1.5;'>$message_body</div>";
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$ticket_number_esc = intval($ticket_number);
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$message_esc = mysqli_real_escape_string($mysqli, $message);
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$from_email_esc = mysqli_real_escape_string($mysqli, $from_email);
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$row = mysqli_fetch_array(mysqli_query($mysqli, "SELECT ticket_id, ticket_subject, ticket_status, ticket_contact_id, ticket_client_id, contact_email, client_name
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FROM tickets
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LEFT JOIN contacts on tickets.ticket_contact_id = contacts.contact_id
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LEFT JOIN clients on tickets.ticket_client_id = clients.client_id
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WHERE ticket_number = $ticket_number_esc LIMIT 1"));
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if ($row) {
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$ticket_id = intval($row['ticket_id']);
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$ticket_subject = sanitizeInput($row['ticket_subject']);
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$ticket_status = sanitizeInput($row['ticket_status']);
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$ticket_reply_contact = intval($row['ticket_contact_id']);
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$ticket_contact_email = sanitizeInput($row['contact_email']);
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$client_id = intval($row['ticket_client_id']);
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$client_name = sanitizeInput($row['client_name']);
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if ($ticket_status == 5) {
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$config_ticket_prefix_esc = mysqli_real_escape_string($mysqli, $config_ticket_prefix);
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$ticket_number_esc = mysqli_real_escape_string($mysqli, $ticket_number);
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appNotify("Ticket", "Email parser: $from_email attempted to re-open ticket $config_ticket_prefix_esc$ticket_number_esc (ID $ticket_id) - check inbox manually to see email", "ticket.php?ticket_id=$ticket_id", $client_id);
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$email_subject = "Action required: This ticket is already closed";
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$email_body = "Hi there, <br><br>You've tried to reply to a ticket that is closed - we won't see your response. <br><br>Please raise a new ticket by sending a new e-mail to our support address below. <br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
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$data = [
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[
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'from' => $config_ticket_from_email,
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'from_name' => $config_ticket_from_name,
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'recipient' => $from_email,
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'recipient_name' => $from_email,
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'subject' => $email_subject,
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'body' => mysqli_real_escape_string($mysqli, $email_body)
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]
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];
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addToMailQueue($mysqli, $data);
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return true;
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}
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if (empty($ticket_contact_email) || $ticket_contact_email !== $from_email) {
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$from_email_esc = mysqli_real_escape_string($mysqli, $from_email);
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$row = mysqli_fetch_array(mysqli_query($mysqli, "SELECT contact_id FROM contacts WHERE contact_email = '$from_email_esc' AND contact_client_id = $client_id LIMIT 1"));
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if ($row) {
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$ticket_reply_contact = intval($row['contact_id']);
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} else {
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$ticket_reply_type = 'Internal';
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$ticket_reply_contact = '0';
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$message = "<b>WARNING: Contact email mismatch</b><br>$message";
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$message_esc = mysqli_real_escape_string($mysqli, $message);
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}
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}
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mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = '$message_esc', ticket_reply_type = '$ticket_reply_type', ticket_reply_time_worked = '00:00:00', ticket_reply_by = $ticket_reply_contact, ticket_reply_ticket_id = $ticket_id");
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$reply_id = mysqli_insert_id($mysqli);
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mkdirMissing('../uploads/tickets/');
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foreach ($attachments as $attachment) {
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$att_name = $attachment->getFilename();
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$att_extarr = explode('.', $att_name);
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$att_extension = strtolower(end($att_extarr));
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if (in_array($att_extension, $allowed_extensions)) {
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$att_saved_filename = md5(uniqid(rand(), true)) . '.' . $att_extension;
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$att_saved_path = "../uploads/tickets/" . $ticket_id . "/" . $att_saved_filename;
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file_put_contents($att_saved_path, $attachment->getContent());
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$ticket_attachment_name = sanitizeInput($att_name);
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$ticket_attachment_reference_name = sanitizeInput($att_saved_filename);
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$ticket_attachment_name_esc = mysqli_real_escape_string($mysqli, $ticket_attachment_name);
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$ticket_attachment_reference_name_esc = mysqli_real_escape_string($mysqli, $ticket_attachment_reference_name);
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mysqli_query($mysqli, "INSERT INTO ticket_attachments SET ticket_attachment_name = '$ticket_attachment_name_esc', ticket_attachment_reference_name = '$ticket_attachment_reference_name_esc', ticket_attachment_reply_id = $reply_id, ticket_attachment_ticket_id = $ticket_id");
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} else {
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$ticket_attachment_name_esc = mysqli_real_escape_string($mysqli, $att_name);
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logAction("Ticket", "Edit", "Email parser: Blocked attachment $ticket_attachment_name_esc from Client contact $from_email_esc for ticket $config_ticket_prefix$ticket_number_esc", $client_id, $ticket_id);
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}
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}
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$ticket_assigned_to_sql = mysqli_query($mysqli, "SELECT ticket_assigned_to FROM tickets WHERE ticket_id = $ticket_id LIMIT 1");
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if ($ticket_assigned_to_sql) {
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$row = mysqli_fetch_array($ticket_assigned_to_sql);
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$ticket_assigned_to = intval($row['ticket_assigned_to']);
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if ($ticket_assigned_to) {
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$tech_sql = mysqli_query($mysqli, "SELECT user_email, user_name FROM users WHERE user_id = $ticket_assigned_to LIMIT 1");
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$tech_row = mysqli_fetch_array($tech_sql);
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$tech_email = sanitizeInput($tech_row['user_email']);
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$tech_name = sanitizeInput($tech_row['user_name']);
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$email_subject = "$config_app_name - Ticket updated - [$config_ticket_prefix$ticket_number] $ticket_subject";
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$email_body = "Hello $tech_name,<br><br>A new reply has been added to the below ticket, check ITFlow for full details.<br><br>Client: $client_name<br>Ticket: $config_ticket_prefix$ticket_number<br>Subject: $ticket_subject<br><br>https://$config_base_url/ticket.php?ticket_id=$ticket_id";
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$data = [
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[
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'from' => $config_ticket_from_email,
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'from_name' => $config_ticket_from_name,
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'recipient' => $tech_email,
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'recipient_name' => $tech_name,
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'subject' => mysqli_real_escape_string($mysqli, $email_subject),
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'body' => mysqli_real_escape_string($mysqli, $email_body)
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]
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];
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addToMailQueue($mysqli, $data);
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}
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}
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mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 2, ticket_resolved_at = NULL WHERE ticket_id = $ticket_id AND ticket_client_id = $client_id LIMIT 1");
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logAction("Ticket", "Edit", "Email parser: Client contact $from_email_esc updated ticket $config_ticket_prefix$ticket_number_esc ($subject)", $client_id, $ticket_id);
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customAction('ticket_reply_client', $ticket_id);
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return true;
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} else {
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return false;
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}
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}
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// Function to create a folder in the mailbox if it doesn't exist
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function createMailboxFolder($imap, $mailbox, $folderName) {
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$folders = imap_list($imap, $mailbox, '*');
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$folderExists = false;
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if ($folders !== false) {
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foreach ($folders as $folder) {
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$folder = str_replace($mailbox, '', $folder);
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if ($folder == $folderName) {
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$folderExists = true;
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break;
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}
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}
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}
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if (!$folderExists) {
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imap_createmailbox($imap, $mailbox . imap_utf7_encode($folderName));
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imap_subscribe($imap, $mailbox . $folderName);
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}
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}
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// Initialize IMAP connection
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$validate_cert = true; // or false based on your configuration
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$imap_encryption = $config_imap_encryption; // e.g., 'ssl', 'tls', or '' (empty string) for none
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// Start building the mailbox string
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$mailbox = '{' . $config_imap_host . ':' . $config_imap_port;
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// Only add the encryption part if $imap_encryption is not empty
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if (!empty($imap_encryption)) {
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$mailbox .= '/' . $imap_encryption;
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}
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// Add the certificate validation part
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if ($validate_cert) {
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$mailbox .= '/validate-cert';
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} else {
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$mailbox .= '/novalidate-cert';
|
|
}
|
|
|
|
$mailbox .= '}';
|
|
|
|
// Append 'INBOX' to specify the mailbox folder
|
|
$inbox_mailbox = $mailbox . 'INBOX';
|
|
|
|
// Open the IMAP connection
|
|
$imap = imap_open($inbox_mailbox, $config_imap_username, $config_imap_password);
|
|
|
|
if ($imap === false) {
|
|
echo "Error connecting to IMAP server: " . imap_last_error();
|
|
exit;
|
|
}
|
|
|
|
// Create the "ITFlow" mailbox folder if it doesn't exist
|
|
createMailboxFolder($imap, $mailbox, 'ITFlow');
|
|
|
|
// Search for unseen messages and get UIDs
|
|
$emails = imap_search($imap, 'UNSEEN', SE_UID);
|
|
|
|
// Set Processed and Unprocessed Email count to 0
|
|
$processed_count = 0;
|
|
$unprocessed_count = 0;
|
|
|
|
if ($emails !== false) {
|
|
foreach ($emails as $email_uid) {
|
|
$email_processed = false;
|
|
|
|
// Save original message
|
|
mkdirMissing('../uploads/tmp/');
|
|
$original_message_file = "processed-eml-" . randomString(200) . ".eml";
|
|
|
|
$raw_message = imap_fetchheader($imap, $email_uid, FT_UID) . imap_body($imap, $email_uid, FT_UID);
|
|
file_put_contents("../uploads/tmp/{$original_message_file}", $raw_message);
|
|
|
|
// Parse the message using php-mime-mail-parser
|
|
$parser = new \PhpMimeMailParser\Parser();
|
|
$parser->setText($raw_message);
|
|
|
|
// Get from address
|
|
$from_addresses = $parser->getAddresses('from');
|
|
$from_email = sanitizeInput($from_addresses[0]['address'] ?? 'itflow-guest@example.com');
|
|
$from_name = sanitizeInput($from_addresses[0]['display'] ?? 'Unknown');
|
|
|
|
$from_domain = explode("@", $from_email);
|
|
$from_domain = sanitizeInput(end($from_domain));
|
|
|
|
// Get subject
|
|
$subject = sanitizeInput($parser->getHeader('subject') ?? 'No Subject');
|
|
|
|
// Get date
|
|
$date = sanitizeInput($parser->getHeader('date') ?? date('Y-m-d H:i:s'));
|
|
|
|
// Get message body
|
|
$message_body_html = $parser->getMessageBody('html');
|
|
$message_body_text = $parser->getMessageBody('text');
|
|
$message_body = $message_body_html ?: nl2br(htmlspecialchars($message_body_text));
|
|
|
|
// Handle inline images
|
|
$attachments = $parser->getAttachments();
|
|
$inline_attachments = [];
|
|
foreach ($attachments as $attachment) {
|
|
if ($attachment->getContentDisposition() === 'inline' && $attachment->getContentID()) {
|
|
$cid = trim($attachment->getContentID(), '<>');
|
|
$data = base64_encode($attachment->getContent());
|
|
$mime = $attachment->getContentType();
|
|
$dataUri = "data:$mime;base64,$data";
|
|
$message_body = str_replace("cid:$cid", $dataUri, $message_body);
|
|
} else {
|
|
$inline_attachments[] = $attachment;
|
|
}
|
|
}
|
|
$attachments = $inline_attachments;
|
|
|
|
// Process the email
|
|
if (preg_match("/\[$config_ticket_prefix(\d+)\]/", $subject, $ticket_number_matches)) {
|
|
$ticket_number = intval($ticket_number_matches[1]);
|
|
|
|
if (addReply($from_email, $date, $subject, $ticket_number, $message_body, $attachments)) {
|
|
$email_processed = true;
|
|
}
|
|
} else {
|
|
// Check if the sender is a known contact
|
|
$from_email_esc = mysqli_real_escape_string($mysqli, $from_email);
|
|
$any_contact_sql = mysqli_query($mysqli, "SELECT * FROM contacts WHERE contact_email = '$from_email_esc' LIMIT 1");
|
|
$row = mysqli_fetch_array($any_contact_sql);
|
|
|
|
if ($row) {
|
|
$contact_name = sanitizeInput($row['contact_name']);
|
|
$contact_id = intval($row['contact_id']);
|
|
$contact_email = sanitizeInput($row['contact_email']);
|
|
$client_id = intval($row['contact_client_id']);
|
|
|
|
if (addTicket($contact_id, $contact_name, $contact_email, $client_id, $date, $subject, $message_body, $attachments, $original_message_file)) {
|
|
$email_processed = true;
|
|
}
|
|
} else {
|
|
// Check if the domain is associated with a client
|
|
$from_domain_esc = mysqli_real_escape_string($mysqli, $from_domain);
|
|
$domain_sql = mysqli_query($mysqli, "SELECT * FROM domains WHERE domain_name = '$from_domain_esc' LIMIT 1");
|
|
$row = mysqli_fetch_assoc($domain_sql);
|
|
|
|
if ($row && $from_domain == $row['domain_name']) {
|
|
$client_id = intval($row['domain_client_id']);
|
|
|
|
// Create a new contact
|
|
$contact_name = $from_name;
|
|
$contact_email = $from_email;
|
|
mysqli_query($mysqli, "INSERT INTO contacts SET contact_name = '".mysqli_real_escape_string($mysqli, $contact_name)."', contact_email = '".mysqli_real_escape_string($mysqli, $contact_email)."', contact_notes = 'Added automatically via email parsing.', contact_client_id = $client_id");
|
|
$contact_id = mysqli_insert_id($mysqli);
|
|
|
|
// Logging
|
|
logAction("Contact", "Create", "Email parser: created contact " . mysqli_real_escape_string($mysqli, $contact_name) . "", $client_id, $contact_id);
|
|
customAction('contact_create', $contact_id);
|
|
|
|
if (addTicket($contact_id, $contact_name, $contact_email, $client_id, $date, $subject, $message_body, $attachments, $original_message_file)) {
|
|
$email_processed = true;
|
|
}
|
|
} elseif ($config_ticket_email_parse_unknown_senders) {
|
|
// Parse even if the sender is unknown
|
|
$bad_from_pattern = "/daemon|postmaster/i";
|
|
if (!(preg_match($bad_from_pattern, $from_email))) {
|
|
if (addTicket(0, $from_name, $from_email, 0, $date, $subject, $message_body, $attachments, $original_message_file)) {
|
|
$email_processed = true;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
if ($email_processed) {
|
|
// Mark the message as seen
|
|
imap_setflag_full($imap, $email_uid, "\\Seen", ST_UID);
|
|
// Move the message to the 'ITFlow' folder
|
|
imap_mail_move($imap, $email_uid, 'ITFlow', CP_UID);
|
|
// Get a Processed Email Count
|
|
$processed_count++;
|
|
} else {
|
|
// Flag the message for manual review without marking it as read
|
|
imap_setflag_full($imap, $email_uid, "\\Flagged", ST_UID);
|
|
// Clear the Seen flag to ensure the email remains unread
|
|
imap_clearflag_full($imap, $email_uid, "\\Seen", ST_UID);
|
|
// Get an Unprocessed email count
|
|
$unprocessed_count++;
|
|
}
|
|
|
|
// Delete the temporary message file
|
|
if (file_exists("../uploads/tmp/{$original_message_file}")) {
|
|
unlink("../uploads/tmp/{$original_message_file}");
|
|
}
|
|
}
|
|
}
|
|
|
|
// Expunge deleted mails
|
|
imap_expunge($imap);
|
|
|
|
// Close the IMAP connection
|
|
imap_close($imap);
|
|
|
|
// Calculate the total execution time -uncomment the code below to get exec time
|
|
$script_end_time = microtime(true);
|
|
$execution_time = $script_end_time - $script_start_time;
|
|
$execution_time_formatted = number_format($execution_time, 2);
|
|
|
|
// Insert a log entry into the logs table
|
|
$processed_info = "Processed: $processed_count email(s), Unprocessed: $unprocessed_count email(s)";
|
|
// Remove Comment below for Troubleshooting
|
|
|
|
//logAction("Cron-Email-Parser", "Execution", "Cron Email Parser executed in $execution_time_formatted seconds. $processed_info");
|
|
|
|
// END Calculate execution time
|
|
|
|
// Remove the lock file
|
|
unlink($lock_file_path);
|
|
|
|
// DEBUG
|
|
echo "\nLock File Path: $lock_file_path\n";
|
|
if (file_exists($lock_file_path)) {
|
|
echo "\nLock is present\n\n";
|
|
}
|
|
echo "Processed Emails into tickets: $processed_count\n";
|
|
echo "Unprocessed Emails: $unprocessed_count\n";
|