mirror of
https://github.com/itflow-org/itflow
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252 lines
15 KiB
PHP
252 lines
15 KiB
PHP
<?php
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/*
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* Emails - one look for every email ITFlow sends: the company's logo (or
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* name), a small coloured heading saying what it is, a title, what it has to
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* say, a summary box, a message quoted as it was written (a ticket reply,
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* say), a button, and the company's details at the foot, with a line under
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* the card saying why they got it.
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*
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* emailHtml() draws one; emailQueue() queues it for each recipient, greeting
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* each by name. Billing (functions/billing_email.php), tickets
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* (functions/ticket.php) and the rest say what goes in it.
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*/
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/** The colour of each tone - the card's top edge, its heading and its button. */
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const EMAIL_TONES = ['primary' => '#0d6efd', 'success' => '#198754', 'warning' => '#b35c00', 'danger' => '#c42b37', 'secondary' => '#5c636a'];
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/*
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* The line at the top of an email people reply to. cron/ticket_email_parser.php
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* keeps only what is above it in a reply, so it goes first - before anything
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* a mail program quotes back.
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*/
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const EMAIL_REPLY_MARKER = '##- Please type your reply above this line -##';
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/**
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* One email as HTML. $email, every value raw - it is escaped here, but for
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* message.html, which is HTML:
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* marker true for an email people reply to - the reply line goes first
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* preview the line an inbox shows beside the subject (hidden in the email)
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* kind the small heading - Invoice, Ticket update, Resolved
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* tone its colour - primary, success, warning, danger or secondary
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* title the heading
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* name who it is to - "Hello Name,"; '' greets nobody by name ("Hello,"), null not at all
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* intro paragraphs before the summary
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* note the agent's own words, kept as typed
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* message ['html' => what someone wrote, as HTML, 'by' => who, 'when' => when, 'label' => the line over it]
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* summary label => value; strong names the label to make stand out
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* lines a table - ['head' => [...], 'align' => [...], 'rows' => [[cell, ...]]], a cell
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* plain text or ['text' => ..., 'url' => ..., 'tone' => danger]
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* callout a paragraph that stands out, in the tone's colour
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* button ['label' => ..., 'url' => ...]
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* after paragraphs after the button, smaller
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* contact the foot's contact line, in place of the company's phone, email and website
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* footnote a line under the card - why they got it
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*/
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function emailHtml(array $email) {
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global $config_base_url;
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$e = function ($value) {
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return htmlspecialchars((string) $value, ENT_QUOTES, 'UTF-8');
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};
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$tones = EMAIL_TONES;
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$accent = $tones[$email['tone'] ?? 'primary'] ?? $tones['primary'];
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$text = '#212529';
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$muted = '#6c757d';
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$line = '#e5e7eb';
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$font = "font-family:-apple-system,'Segoe UI',Roboto,Helvetica,Arial,sans-serif;";
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$company = billingCompany();
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$company_name = (string) ($company['company_name'] ?? '');
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$paragraph = function ($text_value) use ($e, $text) {
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return '<p style="margin:0 0 14px;font-size:15px;line-height:1.55;color:' . $text . ';">' . nl2br($e($text_value)) . '</p>';
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};
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$logo = !empty($company['logo_url']) && !empty($config_base_url)
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? '<img src="' . $e('https://' . $config_base_url . $company['logo_url']) . '" alt="' . $e($company_name) . '" style="display:block;max-height:48px;max-width:220px;border:0;">'
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: '<div style="font-size:18px;font-weight:700;color:' . $text . ';">' . $e($company_name) . '</div>';
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$body = '';
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if (array_key_exists('name', $email) && $email['name'] !== null) {
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$body .= $paragraph(trim((string) $email['name']) !== '' ? 'Hello ' . $email['name'] . ',' : 'Hello,');
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}
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foreach ((array) ($email['intro'] ?? []) as $text_value) {
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$body .= $paragraph($text_value);
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}
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if (trim((string) ($email['note'] ?? '')) !== '') {
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$body .= '<table role="presentation" width="100%" cellpadding="0" cellspacing="0" style="margin:0 0 16px;"><tr>'
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. '<td style="border-left:3px solid ' . $accent . ';background:#f8f9fa;padding:12px 16px;font-size:15px;line-height:1.55;color:' . $text . ';white-space:pre-line;">' . $e(trim($email['note'])) . '</td></tr></table>';
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}
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if (!empty($email['message']['html']) && trim(strip_tags((string) $email['message']['html'], '<img>')) !== '') {
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$by = trim((string) ($email['message']['by'] ?? ''));
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$label = (string) ($email['message']['label'] ?? ($by !== '' ? "$by wrote" : ''));
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$when = trim((string) ($email['message']['when'] ?? ''));
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$head = $label !== '' || $when !== ''
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? '<div style="margin:0 0 8px;font-size:13px;color:' . $muted . ';"><strong style="color:' . $text . ';">' . $e($label) . '</strong>' . ($when !== '' ? ($label !== '' ? ' · ' : '') . $e($when) : '') . '</div>'
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: '';
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$body .= '<table role="presentation" width="100%" cellpadding="0" cellspacing="0" style="margin:0 0 18px;"><tr>'
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. '<td style="border-left:3px solid ' . $accent . ';background:#f8f9fa;padding:14px 16px;font-size:15px;line-height:1.55;color:' . $text . ';' . $font . '">'
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. $head . '<div style="overflow-wrap:anywhere;word-break:break-word;">' . emailMessageHtml($email['message']['html']) . '</div></td></tr></table>';
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}
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if (!empty($email['summary'])) {
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$rows = '';
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$strong = (string) ($email['strong'] ?? '');
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$first = true;
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foreach ($email['summary'] as $label => $value) {
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$big = $label === $strong;
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// The figure that matters stands out - with a rule above it when it closes the box
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$rule = $big && !$first ? 'border-top:1px solid ' . $line . ';padding-top:11px;' : '';
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$rows .= '<tr><td valign="top" style="padding:7px 12px 7px 0;font-size:14px;color:' . $muted . ';white-space:nowrap;' . $rule . '">' . $e($label) . '</td>'
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. '<td align="right" style="padding:7px 0;font-size:' . ($big ? '18px;font-weight:700' : '14px') . ';color:' . $text . ';' . $rule . '">' . $e($value) . '</td></tr>';
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$first = false;
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}
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$body .= '<table role="presentation" width="100%" cellpadding="0" cellspacing="0" style="margin:4px 0 20px;background:#f8f9fa;border:1px solid ' . $line . ';border-radius:8px;">'
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. '<tr><td style="padding:10px 18px;"><table role="presentation" width="100%" cellpadding="0" cellspacing="0">' . $rows . '</table></td></tr></table>';
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}
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if (!empty($email['lines']['rows'])) {
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$align = (array) ($email['lines']['align'] ?? []);
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$head = '';
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foreach ((array) $email['lines']['head'] as $i => $heading) {
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$head .= '<th align="' . ($align[$i] ?? 'left') . '" style="padding:8px 6px;font-size:12px;font-weight:600;color:' . $muted . ';border-bottom:1px solid ' . $line . ';text-transform:uppercase;letter-spacing:.04em;">' . $e($heading) . '</th>';
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}
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$rows = '';
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foreach ($email['lines']['rows'] as $cells) {
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$rows .= '<tr>';
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foreach (array_values($cells) as $i => $cell) {
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$cell = is_array($cell) ? $cell : ['text' => $cell];
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$color = !empty($cell['tone']) ? ($tones[$cell['tone']] ?? $text) : $text;
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$content = !empty($cell['url'])
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? '<a href="' . $e($cell['url']) . '" style="color:' . $tones['primary'] . ';text-decoration:none;font-weight:600;">' . $e($cell['text']) . '</a>'
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: $e($cell['text']);
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$rows .= '<td align="' . ($align[$i] ?? 'left') . '" style="padding:8px 6px;font-size:14px;color:' . $color . ';border-bottom:1px solid ' . $line . ';">' . $content . '</td>';
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}
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$rows .= '</tr>';
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}
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$body .= '<table role="presentation" width="100%" cellpadding="0" cellspacing="0" style="margin:0 0 20px;border-collapse:collapse;"><tr>' . $head . '</tr>' . $rows . '</table>';
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}
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if (trim((string) ($email['callout'] ?? '')) !== '') {
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$body .= '<p style="margin:0 0 16px;padding:12px 16px;border-radius:6px;background:#fff8e6;font-size:15px;line-height:1.55;color:' . $text . ';border:1px solid #f3d9a4;">' . nl2br($e(trim($email['callout']))) . '</p>';
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}
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if (!empty($email['button']['url'])) {
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$body .= '<table role="presentation" cellpadding="0" cellspacing="0" style="margin:4px 0 22px;"><tr><td bgcolor="' . $accent . '" style="border-radius:6px;">'
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. '<a href="' . $e($email['button']['url']) . '" style="display:inline-block;padding:12px 26px;font-size:15px;font-weight:600;color:#ffffff;text-decoration:none;border-radius:6px;' . $font . '">' . $e($email['button']['label']) . '</a>'
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. '</td></tr></table>';
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}
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foreach ((array) ($email['after'] ?? []) as $text_value) {
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$body .= '<p style="margin:0 0 12px;font-size:13px;line-height:1.55;color:' . $muted . ';">' . nl2br($e($text_value)) . '</p>';
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}
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$contact = array_key_exists('contact', $email)
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? (string) $email['contact']
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: implode(' · ', array_filter([$company['phone_display'] ?? '', $company['company_email'] ?? '', $company['company_website'] ?? '']));
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$foot = array_filter([
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$company_name,
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formatAddress($company['company_address'] ?? '', $company['company_city'] ?? '', $company['company_state'] ?? '', $company['company_zip'] ?? '', $company['company_country'] ?? '', ', '),
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$contact,
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]);
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// The reply line - first, so a reply quoting this email is cut off cleanly
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$marker = !empty($email['marker'])
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? '<div style="padding:0 0 10px;font-size:12px;color:#808080;' . $font . '"><i style="color:#808080">' . EMAIL_REPLY_MARKER . '</i></div>'
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: '';
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$preview = trim((string) ($email['preview'] ?? '')) !== ''
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? '<div style="display:none;max-height:0;overflow:hidden;mso-hide:all;font-size:1px;line-height:1px;color:#f1f3f5;">' . $e($email['preview']) . str_repeat('‌ ', 40) . '</div>'
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: '';
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return '<!DOCTYPE html><html><head><meta charset="utf-8"><meta name="viewport" content="width=device-width, initial-scale=1">'
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. '<meta name="color-scheme" content="light"><meta name="supported-color-schemes" content="light"><title>' . $e($email['title'] ?? '') . '</title></head>'
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. '<body style="margin:0;padding:0;background:#f1f3f5;' . $font . '">'
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. '<table role="presentation" width="100%" cellpadding="0" cellspacing="0" bgcolor="#f1f3f5"><tr><td align="center" style="padding:20px 12px 28px;">'
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. ($marker !== '' ? '<table role="presentation" width="100%" cellpadding="0" cellspacing="0" style="max-width:600px;"><tr><td align="left">' . $marker . '</td></tr></table>' : '')
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. $preview
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. '<table role="presentation" width="100%" cellpadding="0" cellspacing="0" style="max-width:600px;background:#ffffff;border:1px solid ' . $line . ';border-radius:10px;border-top:4px solid ' . $accent . ';">'
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. '<tr><td style="padding:26px 32px 6px;">' . $logo . '</td></tr>'
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. '<tr><td style="padding:14px 32px 10px;' . $font . '">'
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. '<div style="font-size:12px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:' . $accent . ';">' . $e($email['kind'] ?? '') . '</div>'
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. '<h1 style="margin:4px 0 18px;font-size:24px;line-height:1.25;font-weight:700;color:' . $text . ';">' . $e($email['title'] ?? '') . '</h1>'
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. $body
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. '</td></tr>'
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. '<tr><td style="padding:18px 32px 24px;border-top:1px solid ' . $line . ';font-size:12px;line-height:1.6;color:' . $muted . ';' . $font . '">' . implode('<br>', array_map($e, $foot)) . '</td></tr>'
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. '</table>'
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. (!empty($email['footnote']) ? '<div style="max-width:600px;padding:12px 8px 0;font-size:11px;line-height:1.5;color:#8a9199;' . $font . '">' . $e($email['footnote']) . '</div>' : '')
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. '</td></tr></table></body></html>';
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}
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/**
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* Who an email comes from, read from the settings as saved (cron scripts keep
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* SQL-escaped copies): system - the mailbox for everything else (Admin >
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* Mail), or ticket - the ticket mailbox. ['email' => ..., 'name' => ...].
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*/
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function emailFrom($which = 'system') {
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global $mysqli;
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static $row = null;
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if ($row === null) {
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$row = mysqli_fetch_assoc(mysqli_query($mysqli, "SELECT config_mail_from_email, config_mail_from_name, config_ticket_from_email, config_ticket_from_name FROM settings WHERE company_id = 1")) ?: [];
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}
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if ($which === 'ticket') {
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return ['email' => (string) ($row['config_ticket_from_email'] ?? ''), 'name' => (string) ($row['config_ticket_from_name'] ?? '')];
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}
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return ['email' => (string) ($row['config_mail_from_email'] ?? ''), 'name' => (string) ($row['config_mail_from_name'] ?? '')];
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}
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/*
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* HTML someone wrote - a ticket reply, the details of a ticket - made safe to
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* put in an email (documentHtmlPurify()), its images and links pointed at
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* this install when they were saved without it, and the reply line taken out
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* so it can't cut a later reply short.
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*/
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function emailMessageHtml($html) {
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global $config_base_url;
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$html = str_replace(EMAIL_REPLY_MARKER, '', (string) $html);
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$html = documentHtmlPurify($html);
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if (!empty($config_base_url)) {
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$base = 'https://' . $config_base_url;
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$html = preg_replace('/\b(src|href)="\/(?!\/)/i', '$1="' . $base . '/', $html);
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}
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// Images no wider than the card, paragraphs closer together than a mail program's default
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$html = preg_replace('/<img\b(?![^>]*\bstyle=)/i', '<img style="max-width:100%;height:auto;"', $html);
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return preg_replace('/<p(?=[\s>])(?![^>]*\bstyle=)/i', '<p style="margin:0 0 10px;"', $html);
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}
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/**
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* Queue an email - one per recipient, each greeted by name, each address once.
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* $recipients: [['email' => ..., 'name' => ..., 'greet' => name to greet (or
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* '' for "Hello,", null for none), 'footnote' => why they get it], ...].
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* $email is emailHtml()'s, its values raw. $opts:
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* from ['email' => ..., 'name' => ...] - the system mailbox (emailFrom()) when not given
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* attachments [['path' => app-relative, 'name' => ...], ...]
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* Who it was queued to, "Name (email)". Nothing is queued without mail set up.
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*/
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function emailQueue(array $recipients, $subject, array $email, array $opts = []) {
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global $mysqli, $config_smtp_provider;
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if (empty($config_smtp_provider)) {
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return [];
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}
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$from = $opts['from'] ?? emailFrom();
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$attachments = array_values(array_filter((array) ($opts['attachments'] ?? [])));
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$data = [];
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$sent = [];
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foreach ($recipients as $recipient) {
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$address = trim((string) ($recipient['email'] ?? ''));
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if (!filter_var($address, FILTER_VALIDATE_EMAIL) || isset($sent[strtolower($address)])) {
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continue;
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}
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$name = (string) ($recipient['name'] ?? '');
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$html = emailHtml(array_merge($email, [
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'name' => array_key_exists('greet', $recipient) ? $recipient['greet'] : $name,
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], isset($recipient['footnote']) ? ['footnote' => $recipient['footnote']] : []));
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$data[] = [
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'from' => mysqli_real_escape_string($mysqli, (string) $from['email']),
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'from_name' => mysqli_real_escape_string($mysqli, (string) $from['name']),
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'recipient' => mysqli_real_escape_string($mysqli, $address),
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'recipient_name' => mysqli_real_escape_string($mysqli, $name !== '' ? $name : $address),
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'subject' => mysqli_real_escape_string($mysqli, (string) $subject),
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'body' => mysqli_real_escape_string($mysqli, $html),
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'attachments' => $attachments,
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];
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$sent[strtolower($address)] = $name !== '' ? "$name ($address)" : $address;
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}
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if ($data) {
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addToMailQueue($data);
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}
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return array_values($sent);
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}
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