mirror of https://github.com/itflow-org/itflow
565 lines
21 KiB
PHP
565 lines
21 KiB
PHP
<?php include("config.php"); ?>
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<?php include("header.php"); ?>
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<?php
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if(isset($_GET['ticket_id'])){
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$ticket_id = intval($_GET['ticket_id']);
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$sql = mysqli_query($mysqli,"SELECT * FROM tickets
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LEFT JOIN clients ON ticket_client_id = client_id
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LEFT JOIN contacts ON ticket_contact_id = contact_id
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LEFT JOIN users ON ticket_assigned_to = user_id
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LEFT JOIN locations ON ticket_location_id = location_id
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LEFT JOIN assets ON ticket_asset_id = asset_id
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WHERE ticket_id = $ticket_id AND tickets.company_id = $session_company_id");
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if(mysqli_num_rows($sql) == 0){
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echo "<center><h1 class='text-secondary mt-5'>Nothing to see here</h1><a class='btn btn-lg btn-secondary mt-3' href='tickets.php'><i class='fa fa-fw fa-arrow-left'></i> Go Back</a></center>";
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include("footer.php");
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}else{
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$row = mysqli_fetch_array($sql);
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$client_id = $row['client_id'];
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$client_name = $row['client_name'];
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$client_type = $row['client_type'];
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$client_website = $row['client_website'];
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$client_net_terms = $row['client_net_terms'];
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if($client_net_terms == 0){
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$client_net_terms = $config_default_net_terms;
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}
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$ticket_prefix = $row['ticket_prefix'];
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$ticket_number = $row['ticket_number'];
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$ticket_category = $row['ticket_category'];
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$ticket_subject = $row['ticket_subject'];
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$ticket_details = $row['ticket_details'];
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$ticket_priority = $row['ticket_priority'];
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$ticket_status = $row['ticket_status'];
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$ticket_created_at = $row['ticket_created_at'];
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$ticket_updated_at = $row['ticket_updated_at'];
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$ticket_closed_at = $row['ticket_closed_at'];
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$ticket_created_by = $row['ticket_created_by'];
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if($ticket_status == "Open"){
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$ticket_status_display = "<span class='p-2 badge badge-primary'>$ticket_status</span>";
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}elseif($ticket_status == "Working"){
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$ticket_status_display = "<span class='p-2 badge badge-success'>$ticket_status</span>";
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}else{
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$ticket_status_display = "<span class='p-2 badge badge-secondary'>$ticket_status</span>";
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}
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//Set Ticket Bage Color based of priority
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if($ticket_priority == "High"){
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$ticket_priority_display = "<span class='p-2 badge badge-danger'>$ticket_priority</span>";
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}elseif($ticket_priority == "Medium"){
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$ticket_priority_display = "<span class='p-2 badge badge-warning'>$ticket_priority</span>";
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}elseif($ticket_priority == "Low"){
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$ticket_priority_display = "<span class='p-2 badge badge-info'>$ticket_priority</span>";
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}else{
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$ticket_priority_display = "-";
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}
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$contact_id = $row['contact_id'];
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$contact_name = $row['contact_name'];
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$contact_title = $row['contact_title'];
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$contact_email = $row['contact_email'];
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$contact_phone = formatPhoneNumber($row['contact_phone']);
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$contact_extension = $row['contact_extension'];
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$contact_mobile = formatPhoneNumber($row['contact_mobile']);
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$asset_id = $row['asset_id'];
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$asset_name = htmlentities($row['asset_name']);
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$asset_type = htmlentities($row['asset_type']);
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$asset_make = htmlentities($row['asset_make']);
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$asset_model = htmlentities($row['asset_model']);
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$asset_serial = htmlentities($row['asset_serial']);
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$asset_os = htmlentities($row['asset_os']);
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$location_name = $row['location_name'];
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$location_address = $row['location_address'];
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$location_city = $row['location_city'];
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$location_state = $row['location_state'];
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$location_zip = $row['location_zip'];
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$location_phone = formatPhoneNumber($row['location_phone']);
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$ticket_assigned_to = $row['ticket_assigned_to'];
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if(empty($ticket_assigned_to)){
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$ticket_assigned_to_display = "<span class='text-danger'>Not Assigned</span>";
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}else{
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$ticket_assigned_to_display = $row['user_name'];
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}
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//Ticket Created By
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$ticket_created_by = $row['ticket_created_by'];
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$ticket_created_by_sql = mysqli_query($mysqli,"SELECT user_name FROM users WHERE user_id = $ticket_created_by");
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$row = mysqli_fetch_array($ticket_created_by_sql);
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$ticket_created_by_display = $row['user_name'];
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//Ticket Assigned To
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if(empty($ticket_assigned_to)){
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$ticket_assigned_to_display = "<span class='text-danger'>Not Assigned</span>";
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}else{
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$ticket_assigned_to_display = $row['user_name'];
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}
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if($contact_id == $primary_contact){
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$primary_contact_display = "<small class='text-success'>Primary Contact</small>";
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}else{
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$primary_contact_display = "<small class='text-danger'>Needs approval</small>";
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}
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//Get Contact Ticket Stats
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$ticket_related_open = mysqli_query($mysqli,"SELECT COUNT(ticket_id) AS ticket_related_open FROM tickets WHERE ticket_status = 'open' AND ticket_contact_id = $contact_id ");
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$row = mysqli_fetch_array($ticket_related_open);
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$ticket_related_open = $row['ticket_related_open'];
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$ticket_related_closed = mysqli_query($mysqli,"SELECT COUNT(ticket_id) AS ticket_related_closed FROM tickets WHERE ticket_status = 'closed' AND ticket_contact_id = $contact_id ");
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$row = mysqli_fetch_array($ticket_related_closed);
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$ticket_related_closed = $row['ticket_related_closed'];
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$ticket_related_total = mysqli_query($mysqli,"SELECT COUNT(ticket_id) AS ticket_related_total FROM tickets WHERE ticket_contact_id = $contact_id ");
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$row = mysqli_fetch_array($ticket_related_total);
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$ticket_related_total = $row['ticket_related_total'];
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//Get Total Ticket Time
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$ticket_total_reply_time = mysqli_query($mysqli,"SELECT SEC_TO_TIME(SUM(TIME_TO_SEC(ticket_reply_time_worked))) AS ticket_total_reply_time FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND ticket_reply_ticket_id = $ticket_id");
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$row = mysqli_fetch_array($ticket_total_reply_time);
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$ticket_total_reply_time = $row['ticket_total_reply_time'];
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//Client Tags
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$client_tag_name_display_array = array();
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$client_tag_id_array = array();
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$sql_client_tags = mysqli_query($mysqli,"SELECT * FROM client_tags LEFT JOIN tags ON client_tags.tag_id = tags.tag_id WHERE client_tags.client_id = $client_id");
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while($row = mysqli_fetch_array($sql_client_tags)){
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$client_tag_id = $row['tag_id'];
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$client_tag_name = $row['tag_name'];
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$client_tag_color = $row['tag_color'];
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$client_tag_icon = $row['tag_icon'];
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if(empty($client_tag_icon)){
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$client_tag_icon = "tag";
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}
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$client_tag_id_array[] = $client_tag_id;
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$client_tag_name_display_array[] = "<span class='badge bg-$client_tag_color'><i class='fa fa-fw fa-$client_tag_icon'></i> $client_tag_name</span>";
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}
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$client_tags_display = implode(' ', $client_tag_name_display_array);
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?>
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<!-- Breadcrumbs-->
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<ol class="breadcrumb">
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<li class="breadcrumb-item">
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<a href="tickets.php">Tickets</a>
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</li>
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<li class="breadcrumb-item">
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<a href="client.php?client_id=<?php echo $client_id; ?>&tab=tickets"><?php echo $client_name; ?></a>
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</li>
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<li class="breadcrumb-item active">Ticket Details</li>
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</ol>
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<div class="row mb-3">
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<div class="col-9">
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<h3>Ticket <?php echo "$ticket_prefix$ticket_number"; ?> <?php echo $ticket_status_display; ?></h3>
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</div>
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<?php if($ticket_status != "Closed") { ?>
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<div class="col-3">
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<div class="dropdown dropleft text-center">
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<button class="btn btn-secondary btn-sm float-right" type="button" id="dropdownMenuButton" data-toggle="dropdown">
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<i class="fas fa-fw fa-ellipsis-v"></i>
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</button>
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<div class="dropdown-menu" aria-labelledby="dropdownMenuButton">
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#ticketEditModal<?php echo $ticket_id; ?>">Edit</a>
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#ticketMergeModal<?php echo $ticket_id; ?>">Merge</a>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item text-danger" href="post.php?delete_ticket=<?php echo $ticket_id; ?>">Delete</a>
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</div>
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</div>
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</div>
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<?php } ?>
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</div>
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<div class="row">
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<div class="col-md-9">
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<div class="card card-outline card-primary mb-3">
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<div class="card-header">
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<h3 class="card-title"><?php echo $ticket_subject; ?></h3>
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</div>
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<div class="card-body">
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<?php echo $ticket_details; ?>
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</div>
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</div>
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<!-- Only show ticket reply modal if status is not closed -->
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<?php if($ticket_status != "Closed"){ ?>
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<form class="mb-3" action="post.php" method="post" autocomplete="off">
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<input type="hidden" name="ticket_id" value="<?php echo $ticket_id; ?>">
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<div class="form-group">
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<textarea class="form-control summernote" name="ticket_reply" required></textarea>
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</div>
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<div class="form-row">
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<div class="col-md-2">
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<div class="form-group">
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<div class="input-group">
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<div class="input-group-prepend">
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<span class="input-group-text"><i class="fa fa-fw fa-thermometer-half"></i></span>
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</div>
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<select class="form-control select2" name="status" required>
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<option <?php if($ticket_status == 'Open'){ echo "selected"; } ?> >Open</option>
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<option <?php if($ticket_status == 'Working'){ echo "selected"; } ?> >Working</option>
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<option <?php if($ticket_status == 'On Hold'){ echo "selected"; } ?> >On Hold</option>
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<option <?php if($ticket_status == 'Closed'){ echo "selected"; } ?> >Closed</option>
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</select>
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</div>
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</div>
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</div>
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<div class="col-sm-2">
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<div class="form-group">
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<input class="form-control timepicker" id="time_worked" name="time" type="time" step="1" value="00:00:00" onchange="setTime()"/>
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</div>
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</div>
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<?php //if(!empty($config_smtp_host) AND !empty($client_email)){ ?>
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<div class="col-md-2">
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<div class="form-group">
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<div class="custom-control custom-checkbox">
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<input type="checkbox" class="custom-control-input" id="customControlAutosizing" name="public_reply_type" value="1" checked>
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<label class="custom-control-label" for="customControlAutosizing">Email update to client (Public Update)</label>
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</div>
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</div>
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</div>
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<?php //} ?>
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<div class="col-md-2">
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<button type="submit" name="add_ticket_reply" class="btn btn-primary"><i class="fa fa-fw fa-check"></i> Save & Reply</button>
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</div>
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</div>
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</form>
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<!-- End IF for reply modal -->
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<?php } ?>
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<?php
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$sql = mysqli_query($mysqli,"SELECT * FROM ticket_replies LEFT JOIN users ON ticket_reply_by = user_id WHERE ticket_reply_ticket_id = $ticket_id AND ticket_reply_archived_at IS NULL ORDER BY ticket_reply_id DESC");
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while($row = mysqli_fetch_array($sql)){;
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$ticket_reply_id = $row['ticket_reply_id'];
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$ticket_reply = $row['ticket_reply'];
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$ticket_reply_type = $row['ticket_reply_type'];
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$ticket_reply_created_at = $row['ticket_reply_created_at'];
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$ticket_reply_updated_at = $row['ticket_reply_updated_at'];
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$ticket_reply_by = $row['ticket_reply_by'];
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$ticket_reply_by_display = $row['user_name'];
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$user_id = $row['user_id'];
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$user_avatar = $row['user_avatar'];
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$user_initials = initials($row['user_name']);
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$ticket_reply_time_worked = date_create($row['ticket_reply_time_worked']);
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?>
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<div class="card card-outline <?php if($ticket_reply_type == 'Internal'){ echo "card-dark"; }else{ echo "card-info"; } ?> mb-3">
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<div class="card-header">
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<h3 class="card-title">
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<div class="media">
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<?php if(!empty($user_avatar)){ ?>
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<img src="<?php echo "uploads/users/$user_id/$user_avatar"; ?>" alt="User Avatar" class="img-size-50 mr-3 img-circle">
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<?php }else{ ?>
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<span class="fa-stack fa-2x">
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<i class="fa fa-circle fa-stack-2x text-secondary"></i>
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<span class="fa fa-stack-1x text-white"><?php echo $user_initials; ?></span>
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</span>
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<?php
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}
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?>
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<div class="media-body">
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<?php echo $ticket_reply_by_display; ?>
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<br>
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<small class="text-muted"><?php echo $ticket_reply_created_at; ?> <?php if(!empty($ticket_reply_updated_at)){ echo "modified: $ticket_reply_updated_at"; } ?></small>
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<br>
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<small class="text-muted">Time worked: <?php echo date_format($ticket_reply_time_worked, 'H:i:s'); ?></small>
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</div>
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</div>
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</h3>
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<div class="card-tools">
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<div class="dropdown dropleft">
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<button class="btn btn-tool" type="button" id="dropdownMenuButton" data-toggle="dropdown">
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<i class="fas fa-fw fa-ellipsis-v"></i>
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</button>
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<div class="dropdown-menu">
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#ticketReplyEditModal<?php echo $ticket_reply_id; ?>"><i class="fas fa-fw fa-edit text-secondary"></i> Edit</a>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item text-danger" href="post.php?archive_ticket_reply=<?php echo $ticket_reply_id; ?>"><i class="fas fa-fw fa-trash text-danger"></i> Archive</a>
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</div>
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</div>
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</div>
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</div>
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<div class="card-body">
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<?php echo $ticket_reply; ?>
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</div>
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</div>
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<?php
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include("ticket_reply_edit_modal.php");
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}
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?>
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</div>
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<div class="col-md-3">
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<div class="card card-body card-outline card-primary mb-3">
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<div>
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<h5><strong><?php echo $client_name; ?></strong></h5>
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<?php
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if(!empty($location_phone)){
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?>
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<i class="fa fa-fw fa-phone text-secondary ml-1 mr-2 mb-2"></i><?php echo $location_phone; ?>
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<br>
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<?php
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}
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?>
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<?php
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if(!empty($client_tags_display)){
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echo "$client_tags_display";
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}
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?>
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</div>
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</div>
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<?php if(!empty($contact_id)){ ?>
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<div class="card card-body card-outline card-dark mb-3">
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<div>
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<h4 class="text-secondary">Contact</h4>
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<i class="fa fa-fw fa-user text-secondary ml-1 mr-2 mb-2"></i><strong><?php echo $contact_name; ?></strong>
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<br>
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<i class="fa fa-fw fa-info-circle text-secondary ml-1 mr-2 mb-2"></i><?php echo $primary_contact_display; ?>
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<br>
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<i class="fa fa-fw fa-envelope text-secondary ml-1 mr-2 mb-2"></i>Related tickets: Open <strong><?php echo $ticket_related_open; ?></strong> | Closed <strong><?php echo $ticket_related_closed; ?></strong> | Total <strong><?php echo $ticket_related_total; ?></strong>
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<hr>
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<?php
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if(!empty($location_name)){
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?>
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<i class="fa fa-fw fa-map-marker-alt text-secondary ml-1 mr-2 mb-2"></i><?php echo $location_name; ?>
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<br>
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<?php
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}
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?>
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<?php
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if(!empty($contact_email)){
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?>
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<i class="fa fa-fw fa-envelope text-secondary ml-1 mr-2 mb-2"></i><a href="mailto:<?php echo $contact_email; ?>"><?php echo $contact_email; ?></a>
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<br>
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<?php
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}
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?>
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<?php
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if(!empty($contact_phone)){
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?>
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<i class="fa fa-fw fa-phone text-secondary ml-1 mr-2 mb-2"></i><?php echo $contact_phone; ?>
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<br>
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<?php
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}
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?>
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<?php
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if(!empty($contact_mobile)){
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?>
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<i class="fa fa-fw fa-mobile text-secondary ml-1 mr-2 mb-2"></i><?php echo $contact_mobile; ?>
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<br>
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<?php
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}
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?>
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</div>
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</div>
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<?php } ?>
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<?php if(!empty($asset_id)){ ?>
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<div class="card card-body card-outline card-dark mb-3">
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<div>
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<h4 class="text-secondary">Asset</h4>
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<i class="fa fa-fw fa-desktop text-secondary ml-1 mr-2 mb-2"></i><strong><?php echo $asset_name; ?></strong>
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<br>
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<?php
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if(!empty($asset_make)){
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?>
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<i class="fa fa-fw fa-tag text-secondary ml-1 mr-2 mb-2"></i><?php echo "$asset_make $asset_model"; ?>
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<br>
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<?php
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}
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?>
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<?php
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if(!empty($asset_serial)){
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?>
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<i class="fa fa-fw fa-barcode text-secondary ml-1 mr-2 mb-2"></i><?php echo $asset_serial; ?>
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<br>
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<?php
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}
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?>
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<?php
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if(!empty($asset_os)){
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?>
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<i class="fa fa-fw fa-tag text-secondary ml-1 mr-2 mb-2"></i><?php echo $asset_os; ?>
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<br>
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<?php
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}
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?>
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</div>
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</div>
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<?php } ?>
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<div class="card card-body card-outline card-dark mb-3">
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<h4 class="text-secondary">Details</h4>
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<div class="ml-1"><i class="fa fa-fw fa-thermometer-half text-secondary mr-2 mb-2"></i><?php echo $ticket_priority_display; ?></div>
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<div class="ml-1"><i class="fa fa-fw fa-calendar text-secondary mr-2 mb-2"></i>Created on: <?php echo $ticket_created_at; ?></div>
|
|
<div class="ml-1"><i class="fa fa-fw fa-user text-secondary mr-2 mb-2"></i>Created by: <?php echo $ticket_created_by_display; ?></div>
|
|
<?php
|
|
if($ticket_status == "Closed"){
|
|
$sql_closed_by = mysqli_query($mysqli,"SELECT * FROM tickets, users WHERE ticket_closed_by = user_id");
|
|
$row = mysqli_fetch_array($sql_closed_by);
|
|
$ticket_closed_by_display = $row['user_name'];
|
|
?>
|
|
<div class="ml-1"><i class="fa fa-fw fa-user text-secondary mr-2 mb-2"></i>Closed by: <?php echo strtoupper($ticket_closed_by_display); ?></a></div>
|
|
<?php } ?>
|
|
<?php if(!empty($ticket_total_reply_time)){ ?>
|
|
<div class="ml-1"><i class="fa fa-fw fa-check text-secondary mr-2 mb-2"></i>Total time worked: <?php echo $ticket_total_reply_time; ?></div>
|
|
<?php } ?>
|
|
</div>
|
|
|
|
<form action="post.php" method="post">
|
|
<input type="hidden" name="ticket_id" value="<?php echo $ticket_id; ?>">
|
|
<div class="form-group">
|
|
<label>Assigned to</label>
|
|
<div class="input-group">
|
|
<div class="input-group-prepend">
|
|
<span class="input-group-text"><i class="fa fa-fw fa-user"></i></span>
|
|
</div>
|
|
<select class="form-control select2" name="assigned_to" <?php if($ticket_status == "Closed") {echo "disabled";} ?>>
|
|
<option value="">Not Assigned</option>
|
|
<?php
|
|
|
|
$sql_assign_to_select = mysqli_query($mysqli,"SELECT * FROM users, user_companies WHERE users.user_id = user_companies.user_id AND user_companies.company_id = $session_company_id ORDER BY user_name ASC");
|
|
while($row = mysqli_fetch_array($sql_assign_to_select)){
|
|
$user_id = $row['user_id'];
|
|
$user_name = $row['user_name'];
|
|
?>
|
|
<option <?php if($ticket_assigned_to == $user_id){ echo "selected"; } ?> value="<?php echo $user_id; ?>"><?php echo $user_name; ?></option>
|
|
|
|
<?php
|
|
}
|
|
?>
|
|
</select>
|
|
<div class="input-group-append">
|
|
<button type="submit" class="btn btn-primary" name="assign_ticket" <?php if($ticket_status == "Closed") {echo "disabled";} ?>><i class="fas fa-check"></i></button>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</form>
|
|
|
|
<?php
|
|
if($ticket_status !== "Closed"){
|
|
?>
|
|
|
|
<div class="card card-body card-outline card-dark mb-2">
|
|
<div class="">
|
|
<a href="#" class="btn btn-outline-success btn-block">INVOICE</a>
|
|
<a href="post.php?close_ticket=<?php echo $ticket_id; ?>" class="btn btn-outline-danger btn-block">CLOSE TICKET</a>
|
|
</div>
|
|
</div>
|
|
|
|
<?php
|
|
}
|
|
?>
|
|
|
|
</div>
|
|
|
|
</div>
|
|
|
|
<?php
|
|
include("ticket_edit_modal.php");
|
|
include("ticket_merge_modal.php");
|
|
?>
|
|
|
|
<?php
|
|
|
|
}
|
|
|
|
}
|
|
|
|
?>
|
|
|
|
|
|
<?php
|
|
if($ticket_status !== "Closed"){
|
|
?>
|
|
<!-- Ticket Time Tracking JS -->
|
|
<script type="text/javascript">
|
|
// Default values
|
|
var hours = 0;
|
|
var minutes = 0;
|
|
var seconds = 0;
|
|
setInterval(countTime, 1000);
|
|
|
|
// Counter
|
|
function countTime()
|
|
{
|
|
++seconds;
|
|
if(seconds == 60) {
|
|
seconds = 0;
|
|
minutes++;
|
|
}
|
|
if(minutes == 60) {
|
|
minutes = 0;
|
|
hours++;
|
|
}
|
|
|
|
// Total timeworked
|
|
var time_worked = pad(hours) + ":" + pad(minutes) + ":" + pad(seconds);
|
|
document.getElementById("time_worked").value = time_worked;
|
|
}
|
|
|
|
// Allows manually adjusting the timer
|
|
function setTime()
|
|
{
|
|
var time_as_text = document.getElementById("time_worked").value;
|
|
const time_text_array = time_as_text.split(":");
|
|
hours = parseInt(time_text_array[0]);
|
|
minutes = parseInt(time_text_array[1]);
|
|
seconds = parseInt(time_text_array[2]);
|
|
}
|
|
|
|
// This function "pads" out the values, adding zeros if they are required
|
|
function pad(val)
|
|
{
|
|
var valString = val + "";
|
|
if(valString.length < 2)
|
|
{
|
|
return "0" + valString;
|
|
}
|
|
else
|
|
{
|
|
return valString;
|
|
}
|
|
}
|
|
</script>
|
|
|
|
<?php } ?>
|
|
|
|
<?php include("footer.php");
|