mirror of https://github.com/itflow-org/itflow
462 lines
23 KiB
PHP
462 lines
23 KiB
PHP
<?php include("inc_all.php");
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//Paging
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if (isset($_GET['p'])) {
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$p = intval($_GET['p']);
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$record_from = (($p) - 1) * $_SESSION['records_per_page'];
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$record_to = $_SESSION['records_per_page'];
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} else {
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$record_from = 0;
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$record_to = $_SESSION['records_per_page'];
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$p = 1;
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}
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if (isset($_GET['q'])) {
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$q = mysqli_real_escape_string($mysqli, $_GET['q']);
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} else {
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$q = "";
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}
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if (!empty($_GET['sb'])) {
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$sb = mysqli_real_escape_string($mysqli, $_GET['sb']);
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} else {
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$sb = "ticket_number";
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}
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if (isset($_GET['o'])) {
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if ($_GET['o'] == 'ASC') {
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$o = "ASC";
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$disp = "DESC";
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} else {
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$o = "DESC";
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$disp = "ASC";
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}
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} else {
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$o = "DESC";
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$disp = "ASC";
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}
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// Ticket status from GET
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if (!isset($_GET['status'])) {
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// If nothing is set, assume we only want to see open tickets
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$status = 'Open';
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$ticket_status_snippet = "ticket_status != 'Closed'";
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} elseif (isset($_GET['status']) && ($_GET['status']) == 'Open') {
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$status = 'Open';
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$ticket_status_snippet = "ticket_status != 'Closed'";
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} elseif (isset($_GET['status']) && ($_GET['status']) == 'Closed') {
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$status = 'Closed';
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$ticket_status_snippet = "ticket_status = 'Closed'";
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} else {
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$status = '%';
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$ticket_status_snippet = "ticket_status LIKE '%'";
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}
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// Ticket assignment status filter
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if (isset($_GET['assigned']) & !empty($_GET['assigned'])) {
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if ($_GET['assigned'] == 'unassigned') {
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$ticket_assigned_filter = '0';
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} else {
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$ticket_assigned_filter = intval($_GET['assigned']);
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}
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}
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else{
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// Default - any
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$ticket_assigned_filter = '';
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}
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//Date Filter
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if (empty($_GET['canned_date'])) {
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//Prevents lots of undefined variable errors.
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// $dtf and $dtt will be set by the below else to 0000-00-00 / 9999-00-00
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$_GET['canned_date'] = 'custom';
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}
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if ($_GET['canned_date'] == "custom" && !empty($_GET['dtf'])) {
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$dtf = mysqli_real_escape_string($mysqli, $_GET['dtf']);
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$dtt = mysqli_real_escape_string($mysqli, $_GET['dtt']);
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} elseif ($_GET['canned_date'] == "today") {
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$dtf = date('Y-m-d');
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$dtt = date('Y-m-d');
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} elseif ($_GET['canned_date'] == "yesterday") {
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$dtf = date('Y-m-d', strtotime("yesterday"));
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$dtt = date('Y-m-d', strtotime("yesterday"));
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} elseif ($_GET['canned_date'] == "thisweek") {
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$dtf = date('Y-m-d', strtotime("monday this week"));
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$dtt = date('Y-m-d');
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} elseif ($_GET['canned_date'] == "lastweek") {
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$dtf = date('Y-m-d', strtotime("monday last week"));
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$dtt = date('Y-m-d', strtotime("sunday last week"));
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} elseif ($_GET['canned_date'] == "thismonth") {
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$dtf = date('Y-m-01');
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$dtt = date('Y-m-d');
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} elseif ($_GET['canned_date'] == "lastmonth") {
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$dtf = date('Y-m-d', strtotime("first day of last month"));
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$dtt = date('Y-m-d', strtotime("last day of last month"));
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} elseif ($_GET['canned_date'] == "thisyear") {
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$dtf = date('Y-01-01');
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$dtt = date('Y-m-d');
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} elseif ($_GET['canned_date'] == "lastyear") {
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$dtf = date('Y-m-d', strtotime("first day of january last year"));
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$dtt = date('Y-m-d', strtotime("last day of december last year"));
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} else {
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$dtf = "0000-00-00";
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$dtt = "9999-00-00";
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}
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//Rebuild URL
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$url_query_strings_sb = http_build_query(array_merge($_GET, array('sb' => $sb, 'o' => $o, 'status' => $status, 'assigned' => $ticket_assigned_filter)));
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// Main ticket query:
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$sql = mysqli_query($mysqli, "SELECT SQL_CALC_FOUND_ROWS * FROM tickets
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LEFT JOIN clients ON ticket_client_id = client_id
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LEFT JOIN contacts ON ticket_contact_id = contact_id
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LEFT JOIN users ON ticket_assigned_to = user_id
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LEFT JOIN assets ON ticket_asset_id = asset_id
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LEFT JOIN locations ON ticket_location_id = location_id
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WHERE tickets.company_id = $session_company_id
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AND ticket_assigned_to LIKE '%$ticket_assigned_filter%'
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AND $ticket_status_snippet
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AND DATE(ticket_created_at) BETWEEN '$dtf' AND '$dtt'
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AND (CONCAT(ticket_prefix,ticket_number) LIKE '%$q%' OR client_name LIKE '%$q%' OR ticket_subject LIKE '%$q%' OR user_name LIKE '%$q%')
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ORDER BY $sb $o LIMIT $record_from, $record_to");
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$num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
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//Get Total tickets open
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$sql_total_tickets_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_open FROM tickets WHERE ticket_status != 'Closed' AND company_id = $session_company_id");
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$row = mysqli_fetch_array($sql_total_tickets_open);
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$total_tickets_open = $row['total_tickets_open'];
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//Get Total tickets closed
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$sql_total_tickets_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_closed FROM tickets WHERE ticket_status = 'Closed' AND company_id = $session_company_id");
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$row = mysqli_fetch_array($sql_total_tickets_closed);
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$total_tickets_closed = $row['total_tickets_closed'];
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//Get Unassigned tickets
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$sql_total_tickets_unassigned = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_unassigned FROM tickets WHERE ticket_assigned_to = '0' AND ticket_status != 'Closed' AND company_id = $session_company_id");
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$row = mysqli_fetch_array($sql_total_tickets_unassigned);
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$total_tickets_unassigned = $row['total_tickets_unassigned'];
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//Get Total tickets assigned to me
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$sql_total_tickets_assigned = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_assigned FROM tickets WHERE ticket_assigned_to = $session_user_id AND ticket_status != 'Closed' AND company_id = $session_company_id");
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$row = mysqli_fetch_array($sql_total_tickets_assigned);
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$user_active_assigned_tickets = $row['total_tickets_assigned'];
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?>
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<style>
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.popover {
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max-width: 600px;
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}
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</style>
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<div class="card card-dark elevation-3">
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<div class="card-header py-2">
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<h3 class="card-title mt-2"><i class="fa fa-fw fa-life-ring"></i> Tickets
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<small class="ml-3">
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<a href="?status=Open"><strong><?php echo $total_tickets_open; ?></strong> Open</a> |
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<a href="?status=Closed"><strong><?php echo $total_tickets_closed; ?></strong> Closed</a>
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</small>
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</h3>
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<div class='card-tools'>
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<div class="float-left">
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<button type="button" class="btn btn-primary" data-toggle="modal" data-target="#addTicketModal"><i
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class="fas fa-fw fa-plus"></i> New Ticket
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</button>
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</div>
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</div>
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</div>
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<div class="card-body">
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<form class="mb-4" autocomplete="off">
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<div class="row">
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<div class="col-sm-4">
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<div class="input-group">
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<input type="search" class="form-control" name="q" value="<?php if (isset($q)) {
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echo htmlentities($q);
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} ?>" placeholder="Search Tickets">
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<div class="input-group-append">
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<button class="btn btn-secondary" type="button" data-toggle="collapse"
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data-target="#advancedFilter"><i class="fas fa-filter"></i></button>
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<button class="btn btn-primary"><i class="fa fa-search"></i></button>
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</div>
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</div>
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</div>
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<div class="col-sm-8">
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<div class="btn-group btn-group-lg float-right">
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<button class="btn btn-outline-dark dropdown-toggle" type="button" id="dropdownMenuButton"
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data-toggle="dropdown">
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<i class="fa fa-fw fa-envelope"></i> My Tickets
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</button>
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<div class="dropdown-menu">
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<a class="dropdown-item" href="?status=Open&assigned=<?php echo $session_user_id ?>">Active tickets (<?php echo $user_active_assigned_tickets ?>)</a>
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<a class="dropdown-item " href="?status=Closed&assigned=<?php echo $session_user_id ?>">Closed tickets</a>
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</div>
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<a href="?assigned=unassigned" class="btn btn-outline-danger"><i class="fa fa-fw fa-exclamation-triangle"></i>
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Unassigned Tickets | <strong> <?php echo $total_tickets_unassigned; ?></strong></a>
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<!-- <a href="#" class="btn btn-outline-info"><i class="fa fa-fw fa-cogs"></i> Tasks</a>-->
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</div>
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</div>
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</div>
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<div class="collapse mt-3 <?php if (!empty($_GET['dtf'])) {
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echo "show";
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} ?>" id="advancedFilter">
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<div class="row">
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<div class="col-md-2">
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<div class="form-group">
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<label>Canned Date</label>
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<select class="form-control select2" name="canned_date">
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<option <?php if ($_GET['canned_date'] == "custom") {
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echo "selected";
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} ?> value="custom">Custom
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</option>
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<option <?php if ($_GET['canned_date'] == "today") {
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echo "selected";
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} ?> value="today">Today
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</option>
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<option <?php if ($_GET['canned_date'] == "yesterday") {
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echo "selected";
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} ?> value="yesterday">Yesterday
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</option>
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<option <?php if ($_GET['canned_date'] == "thisweek") {
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echo "selected";
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} ?> value="thisweek">This Week
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</option>
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<option <?php if ($_GET['canned_date'] == "lastweek") {
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echo "selected";
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} ?> value="lastweek">Last Week
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</option>
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<option <?php if ($_GET['canned_date'] == "thismonth") {
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echo "selected";
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} ?> value="thismonth">This Month
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</option>
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<option <?php if ($_GET['canned_date'] == "lastmonth") {
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echo "selected";
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} ?> value="lastmonth">Last Month
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</option>
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<option <?php if ($_GET['canned_date'] == "thisyear") {
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echo "selected";
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} ?> value="thisyear">This Year
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</option>
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<option <?php if ($_GET['canned_date'] == "lastyear") {
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echo "selected";
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} ?> value="lastyear">Last Year
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</option>
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</select>
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</div>
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</div>
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<div class="col-md-2">
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<div class="form-group">
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<label>Date From</label>
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<input type="date" class="form-control" name="dtf" value="<?php echo $dtf; ?>">
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</div>
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</div>
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<div class="col-md-2">
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<div class="form-group">
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<label>Date To</label>
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<input type="date" class="form-control" name="dtt" value="<?php echo $dtt; ?>">
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</div>
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</div>
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<div class="col-md-2">
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<div class="form-group">
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<label>Ticket Status</label>
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<select class="form-control" name="status">
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<option value="%" <?php if($status == "%"){echo "selected";}?> >Any</option>
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<option value="Open" <?php if($status == "Open"){echo "selected";}?> >Open</option>
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<option value="Closed" <?php if($status == "Closed"){echo "selected";}?> >Closed</option>
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</select>
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</div>
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</div>
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<div class="col-md-2">
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<div class="form-group">
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<label>Assigned to</label>
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<select class="form-control select2" name="assigned">
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<option value="" <?php if($ticket_assigned_filter == ""){echo "selected";}?> >Any</option>
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<option value="unassigned"<?php if($ticket_assigned_filter == "0"){echo "selected";}?> >Unassigned</option>
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<?php
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$sql_assign_to = mysqli_query($mysqli,"SELECT * FROM users WHERE user_archived_at IS NULL ORDER BY user_name ASC");
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while($row = mysqli_fetch_array($sql_assign_to)){
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$user_id = $row['user_id'];
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$user_name = htmlentities($row['user_name']);
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?>
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<option <?php if($ticket_assigned_filter == $user_id){ echo "selected"; } ?> value="<?php echo $user_id; ?>"><?php echo $user_name; ?></option>
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<?php
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}
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?>
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</select>
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</div>
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</div>
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</div>
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</div>
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</form>
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<hr>
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<div class="table-responsive">
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<table class="table table-striped table-borderless table-hover">
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<thead class="text-dark <?php if ($num_rows[0] == 0) {
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echo "d-none";
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} ?>">
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<tr>
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<th><a class="text-dark"
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href="?<?php echo $url_query_strings_sb; ?>&sb=ticket_number&o=<?php echo $disp; ?>">Number</a>
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</th>
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<th><a class="text-dark"
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href="?<?php echo $url_query_strings_sb; ?>&sb=ticket_subject&o=<?php echo $disp; ?>">Subject</a>
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</th>
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<th><a class="text-dark"
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href="?<?php echo $url_query_strings_sb; ?>&sb=client_name&o=<?php echo $disp; ?>">Client / Contact</a>
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</th>
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<th><a class="text-dark"
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href="?<?php echo $url_query_strings_sb; ?>&sb=ticket_priority&o=<?php echo $disp; ?>">Priority</a>
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</th>
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<th><a class="text-dark"
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href="?<?php echo $url_query_strings_sb; ?>&sb=ticket_status&o=<?php echo $disp; ?>">Status</a>
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<th><a class="text-dark"
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href="?<?php echo $url_query_strings_sb; ?>&sb=user_name&o=<?php echo $disp; ?>">Assigned</a>
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</th>
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<th><a class="text-dark"
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href="?<?php echo $url_query_strings_sb; ?>&sb=ticket_updated_at&o=<?php echo $disp; ?>">Last Response</a>
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</th>
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<th><a class="text-dark"
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href="?<?php echo $url_query_strings_sb; ?>&sb=ticket_created_at&o=<?php echo $disp; ?>">Created</a>
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</th>
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<th class="text-center">Action</th>
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</tr>
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</thead>
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<tbody>
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<?php
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while ($row = mysqli_fetch_array($sql)) {
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$ticket_id = $row['ticket_id'];
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$ticket_prefix = htmlentities($row['ticket_prefix']);
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$ticket_number = htmlentities($row['ticket_number']);
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$ticket_subject = htmlentities($row['ticket_subject']);
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$ticket_details = htmlentities($row['ticket_details']);
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$ticket_priority = htmlentities($row['ticket_priority']);
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$ticket_status = htmlentities($row['ticket_status']);
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$ticket_created_at = $row['ticket_created_at'];
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$ticket_updated_at = $row['ticket_updated_at'];
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if (empty($ticket_updated_at)) {
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if($ticket_status == "Closed"){
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$ticket_updated_at_display = "<p>Never</p>";
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}
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else{
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$ticket_updated_at_display = "<p class='text-danger'>Never</p>";
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}
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} else {
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$ticket_updated_at_display = $ticket_updated_at;
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}
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$ticket_closed_at = $row['ticket_closed_at'];
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$client_id = $row['client_id'];
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$client_name = htmlentities($row['client_name']);
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$contact_id = $row['contact_id'];
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$contact_name = htmlentities($row['contact_name']);
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$contact_title = htmlentities($row['contact_title']);
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$contact_email = htmlentities($row['contact_email']);
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$contact_phone = formatPhoneNumber($row['contact_phone']);
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$contact_extension = htmlentities($row['contact_extension']);
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$contact_mobile = formatPhoneNumber($row['contact_mobile']);
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if ($ticket_status == "Open") {
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$ticket_status_display = "<span class='p-2 badge badge-primary'>$ticket_status</span>";
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} elseif ($ticket_status == "Working") {
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$ticket_status_display = "<span class='p-2 badge badge-success'>$ticket_status</span>";
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} else {
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$ticket_status_display = "<span class='p-2 badge badge-secondary'>$ticket_status</span>";
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}
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if ($ticket_priority == "High") {
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$ticket_priority_display = "<span class='p-2 badge badge-danger'>$ticket_priority</span>";
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} elseif ($ticket_priority == "Medium") {
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$ticket_priority_display = "<span class='p-2 badge badge-warning'>$ticket_priority</span>";
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} elseif ($ticket_priority == "Low") {
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$ticket_priority_display = "<span class='p-2 badge badge-info'>$ticket_priority</span>";
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} else {
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$ticket_priority_display = "-";
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}
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$ticket_assigned_to = $row['ticket_assigned_to'];
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if (empty($ticket_assigned_to)) {
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if($ticket_status == "Closed"){
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$ticket_assigned_to_display = "<p>Not Assigned</p>";
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}
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else{
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$ticket_assigned_to_display = "<p class='text-danger'>Not Assigned</p>";
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}
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} else {
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$ticket_assigned_to_display = $row['user_name'];
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}
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if (empty($contact_name)) {
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$contact_display = "-";
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} else {
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$contact_display = "$contact_name<br><small class='text-secondary'>$contact_email</small>";
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}
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?>
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<tr>
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<td>
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<a href="ticket.php?ticket_id=<?php echo $ticket_id; ?>">
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<span class="badge badge-pill badge-secondary p-3"><?php echo "$ticket_prefix$ticket_number"; ?></span>
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</a>
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</td>
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<td>
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<a href="ticket.php?ticket_id=<?php echo $ticket_id; ?>"><?php echo $ticket_subject; ?></a>
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</td>
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<td>
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<strong><a href="client_tickets.php?client_id=<?php echo $client_id; ?>"><?php echo $client_name; ?></a></strong>
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<br>
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<?php echo $contact_display; ?>
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</td>
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<td><?php echo $ticket_priority_display; ?></td>
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<td><?php echo $ticket_status_display; ?></td>
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<td><?php echo $ticket_assigned_to_display; ?></td>
|
|
<td><?php echo $ticket_updated_at_display; ?></td>
|
|
<td><?php echo $ticket_created_at; ?></td>
|
|
<td>
|
|
<?php if($ticket_status !== "Closed") { ?>
|
|
<div class="dropdown dropleft text-center">
|
|
<button class="btn btn-secondary btn-sm" type="button" data-toggle="dropdown">
|
|
<i class="fas fa-ellipsis-h"></i>
|
|
</button>
|
|
<div class="dropdown-menu">
|
|
<a class="dropdown-item" href="#" data-toggle="modal"
|
|
data-target="#editTicketModal<?php echo $ticket_id; ?>">Edit</a>
|
|
<?php if($session_user_role == 3) { ?>
|
|
<div class="dropdown-divider"></div>
|
|
<a class="dropdown-item text-danger"
|
|
href="post.php?delete_ticket=<?php echo $ticket_id; ?>">Delete</a>
|
|
<?php } ?>
|
|
</div>
|
|
</div>
|
|
<?php } ?>
|
|
<?php
|
|
|
|
include("ticket_edit_modal.php");
|
|
|
|
?>
|
|
</td>
|
|
</tr>
|
|
|
|
<?php
|
|
|
|
}
|
|
|
|
?>
|
|
|
|
</tbody>
|
|
</table>
|
|
</div>
|
|
<?php include("pagination.php"); ?>
|
|
</div>
|
|
</div>
|
|
|
|
<?php include("ticket_add_modal.php"); ?>
|
|
|
|
<?php include("footer.php");
|