mirror of
https://github.com/itflow-org/itflow
synced 2026-08-24 08:25:14 +00:00
40 lines
2.2 KiB
PHP
40 lines
2.2 KiB
PHP
<?php
|
|
|
|
/*
|
|
* ITFlow - Database update to version 2.7.0 (from 2.6.9)
|
|
* Included by admin/database_updates.php - do not access directly
|
|
*/
|
|
|
|
defined('FROM_DB_UPDATER') || die("Direct file access is not allowed");
|
|
|
|
// The five built-in ticket statuses now have fixed SLA clock behaviour, matching
|
|
// getTicketStatusSlaLock() in functions/app.php: On Hold, Resolved and Closed
|
|
// pause the resolution clock, New and Open run it. Admin > Ticket Statuses no
|
|
// longer offers the choice on these five - only on custom statuses.
|
|
//
|
|
// On Hold shipped with the column defaulting to 0, so a stock install breached
|
|
// the resolution SLA on tickets parked waiting for a client or a vendor. Every
|
|
// install had to find the toggle themselves; this sets it for them.
|
|
//
|
|
// Resolved and Closed are set for consistency across the SLA surfaces, not to
|
|
// change behaviour - both already stopped the clocks via ticket_resolved_at and
|
|
// ticket_closed_at, which is what the cron and syncTicketSlaClock() actually read.
|
|
mysqli_query($mysqli, "UPDATE ticket_statuses SET ticket_status_pauses_sla = 1 WHERE ticket_status_id IN (3, 4, 5)");
|
|
mysqli_query($mysqli, "UPDATE ticket_statuses SET ticket_status_pauses_sla = 0 WHERE ticket_status_id IN (1, 2)");
|
|
|
|
/*
|
|
* Tickets already parked in On Hold are still holding an open sla_history
|
|
* interval, so their paused time would keep counting as consumed. Closing those
|
|
* intervals needs business-hours maths in the app timezone, and this file also
|
|
* runs from scripts/update_cli.php, which sets neither - so the first
|
|
* cron/ticket_sla.php run after the upgrade reconciles them instead, where the
|
|
* timezone is set. Nothing is lost by waiting a minute: the same cron no longer
|
|
* warns or breaches a paused ticket the moment the flag above lands.
|
|
*
|
|
* Breach verdicts already recorded against on-hold tickets are deliberately left
|
|
* alone. They were recorded by a clock that really was running under the old
|
|
* rules, and rewriting a stored miss is exactly what the reopen-integrity rules
|
|
* in functions/sla.php exist to prevent. Re-stamp an individual ticket (change
|
|
* its priority or its SLA) if you want it re-judged.
|
|
*/
|