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https://github.com/itflow-org/itflow
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d08ef6184a
Response/resolution targets stamped at creation from per-client/priority assignments, business-hours due date math, warn/breach alert stages via cron/ticket_sla.php, ticket list coloring, per-ticket SLA override, admin page for plans/assignments/business hours. DB update 2.5.0. No behavior change unless SLAs are assigned. Bulk reply now only counts Public replies as first response.
71 lines
2.5 KiB
PHP
71 lines
2.5 KiB
PHP
<?php
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require_once '../../../includes/modal_header.php';
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enforceUserPermission('module_support', 2);
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$ticket_id = intval($_GET['id']);
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$sql = mysqli_query($mysqli, "SELECT * FROM tickets
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LEFT JOIN clients ON client_id = ticket_client_id
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WHERE ticket_id = $ticket_id
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LIMIT 1"
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);
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$row = mysqli_fetch_assoc($sql);
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$ticket_prefix = escapeHtml($row['ticket_prefix']);
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$ticket_number = intval($row['ticket_number']);
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$ticket_sla_id = intval($row['ticket_sla_id']);
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$client_id = intval($row['ticket_client_id']);
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if ($client_id) {
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enforceClientAccess();
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}
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$sql_slas = mysqli_query($mysqli, "SELECT sla_id, sla_name FROM slas WHERE sla_archived_at IS NULL ORDER BY sla_name ASC");
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ob_start();
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?>
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<div class="modal-header bg-dark">
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<h5 class="modal-title"><i class="fa fa-fw fa-stopwatch mr-2"></i>Editing SLA: <strong><?= "$ticket_prefix$ticket_number" ?></strong></h5>
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<button type="button" class="close text-white" data-dismiss="modal">
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<span>×</span>
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</button>
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</div>
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<form action="post.php" method="post" autocomplete="off">
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<input type="hidden" name="csrf_token" value="<?= $_SESSION['csrf_token'] ?>">
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<input type="hidden" name="ticket_id" value="<?= $ticket_id ?>">
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<div class="modal-body">
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<div class="form-group">
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<label>SLA</label>
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<div class="input-group">
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<div class="input-group-prepend">
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<span class="input-group-text"><i class="fa fa-fw fa-stopwatch"></i></span>
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</div>
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<select class="form-control select2" name="sla_id" required>
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<option value="0" <?php if ($ticket_sla_id == 0) { echo "selected"; } ?>>None</option>
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<?php while ($sla_row = mysqli_fetch_assoc($sql_slas)) { ?>
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<option value="<?= intval($sla_row['sla_id']) ?>" <?php if ($ticket_sla_id == intval($sla_row['sla_id'])) { echo "selected"; } ?>><?= escapeHtml($sla_row['sla_name']) ?></option>
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<?php } ?>
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</select>
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</div>
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<small class="text-muted">Response and resolution targets are recalculated from the ticket's creation time.</small>
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</div>
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</div>
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<div class="modal-footer">
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<button type="submit" name="edit_ticket_sla" class="btn btn-primary text-bold"><i class="fa fa-check mr-2"></i>Save</button>
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<button type="button" class="btn btn-light" data-dismiss="modal"><i class="fa fa-times mr-2"></i>Cancel</button>
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</div>
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</form>
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<?php
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require_once '../../../includes/modal_footer.php';
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