mirror of
https://github.com/itflow-org/itflow
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567 lines
30 KiB
PHP
567 lines
30 KiB
PHP
<?php
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/*
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* Tickets - agent listing
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*
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* Owns filter parsing, the filter bar and the ticket query. Rendering is
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* handed to ticket_list.php or ticket_kanban.php, both of which read the
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* variables set here.
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*/
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// Default Column Sortby Filter
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$sort = "ticket_number";
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$order = "DESC";
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// If client_id is in URI then show client Side Bar and client header
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if (isset($_GET['client_id'])) {
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require_once "includes/inc_all_client.php";
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$client_query = "AND ticket_client_id = $client_id";
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$client_url = "client_id=$client_id&";
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} else {
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require_once "includes/inc_all.php";
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$client_query = '';
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$client_url = '';
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}
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// Perms
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enforceUserPermission('module_support');
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/*
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* Normalise legacy query strings into the canonical filter params before
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* anything reads them, so every link and form on the page speaks one
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* language and $_GET can be trusted as the single source of truth.
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*
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* status=Open|Closed -> state=open|closed (status[] stays as-is)
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* billable=1&unbilled -> billing=unbilled
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*
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* The old page carried the coarse Open/Closed state in a scalar `status`
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* while the status multi-select posted `status[]`. Both landed in the same
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* key, so whichever came last in the query string won and the two controls
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* silently fought each other. They are separate params now.
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*/
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if (isset($_GET['status']) && !is_array($_GET['status'])) {
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if (!isset($_GET['state'])) {
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$_GET['state'] = strtolower($_GET['status']) === 'closed' ? 'closed' : 'open';
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}
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unset($_GET['status']);
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}
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if (isset($_GET['billable']) && $_GET['billable'] == '1' && isset($_GET['unbilled'])) {
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$_GET['billing'] = 'unbilled';
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}
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unset($_GET['billable'], $_GET['unbilled']);
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// filter_header.php built this from the raw query string - rebuild it so the
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// sort links carry the normalised params too
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$get_copy = $_GET;
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unset($get_copy['sort'], $get_copy['order']);
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$url_query_strings_sort = http_build_query($get_copy);
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/*
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* filter_header.php strips a sort value down to [a-z_], which blocks injection
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* but happily leaves an invalid column name behind - ?sort=ticket_id;DROP...
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* becomes ticket_idtickets, and the ORDER BY then takes the page down with an
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* uncaught mysqli exception. Only these columns are sortable here, so anything
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* else falls back to the default.
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*/
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$sortable_columns = array(
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'ticket_number', 'ticket_subject', 'client_name', 'contact_name',
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'ticket_billable', 'ticket_priority', 'ticket_status', 'user_name',
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'ticket_updated_at', 'ticket_created_at', 'ticket_sla'
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);
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if (!in_array($sort, $sortable_columns, true)) {
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$sort = 'ticket_number';
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}
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/*
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* Builds a link to this page with filter overrides applied. Pass null to drop
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* a filter. Paging always resets - a page number from the previous filter set
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* means nothing once the result set changes.
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*/
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function ticketsFilterUrl($overrides = [])
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{
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$params = $_GET;
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foreach ($overrides as $name => $value) {
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if ($value === null) {
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unset($params[$name]);
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} else {
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$params[$name] = $value;
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}
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}
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unset($params['page']);
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return escapeHtml('?' . http_build_query($params));
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}
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// View - list or kanban
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$view = ($_GET['view'] ?? '') === 'kanban' ? 'kanban' : (($_GET['view'] ?? '') === 'list' ? 'list' : '');
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if (!$view) {
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// Admin default (0 = list, 2 = kanban)
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$view = $config_ticket_default_view === 2 ? 'kanban' : 'list';
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}
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// Chips describing what is currently filtering the list, built as each
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// filter is parsed. Each one renders with an x that drops just that filter.
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$active_filters = array();
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// Specific ticket statuses - takes precedence over the open/closed state
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$status_filter = array();
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if (isset($_GET['status']) && is_array($_GET['status']) && !empty($_GET['status'])) {
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$status_filter = array_filter(array_map('intval', $_GET['status']));
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}
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/*
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* Coarse state. Anything with a resolved date is "closed" as far as this page
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* is concerned, matching what the counts in the header report.
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*/
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$state = $_GET['state'] ?? '';
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if (!in_array($state, array('open', 'closed', 'all'), true)) {
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$state = 'open';
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}
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// Billing filter
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$billing_filter = $_GET['billing'] ?? '';
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if (!in_array($billing_filter, array('unbilled', 'invoiced', 'nonbillable'), true)) {
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$billing_filter = '';
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}
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$ticket_billable_snippet = '';
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if ($billing_filter == 'unbilled') {
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$ticket_billable_snippet = 'AND ticket_billable = 1 AND ticket_invoice_id = 0';
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$active_filters[] = array('label' => 'Billing', 'value' => 'Billable, not invoiced', 'drop' => 'billing');
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} elseif ($billing_filter == 'invoiced') {
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$ticket_billable_snippet = 'AND ticket_invoice_id > 0';
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$active_filters[] = array('label' => 'Billing', 'value' => 'Invoiced', 'drop' => 'billing');
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} elseif ($billing_filter == 'nonbillable') {
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$ticket_billable_snippet = 'AND ticket_billable = 0';
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$active_filters[] = array('label' => 'Billing', 'value' => 'Not billable', 'drop' => 'billing');
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}
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/*
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* Unbilled work is nearly always on tickets that are already done, so a
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* billing filter with no state asked for widens to every ticket rather than
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* returning the empty list the open default would give. The old page did the
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* same thing invisibly - now it shows up as a chip.
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*/
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if ($billing_filter && !isset($_GET['state'])) {
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$state = 'all';
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}
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// Status snippet - specific statuses win, otherwise the coarse state
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if ($status_filter) {
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$status_ids = implode(',', $status_filter);
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$ticket_status_snippet = "ticket_status IN ($status_ids)";
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$status_names = array();
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$sql_status_names = mysqli_query($mysqli, "SELECT ticket_status_name FROM ticket_statuses WHERE ticket_status_id IN ($status_ids) ORDER BY ticket_status_order");
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while ($row = mysqli_fetch_assoc($sql_status_names)) {
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$status_names[] = escapeHtml($row['ticket_status_name']);
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}
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$active_filters[] = array('label' => 'Status', 'value' => implode(', ', $status_names), 'drop' => 'status');
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} elseif ($state == 'closed') {
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$ticket_status_snippet = 'ticket_resolved_at IS NOT NULL';
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} elseif ($state == 'all') {
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$ticket_status_snippet = '1 = 1';
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} else {
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$ticket_status_snippet = 'ticket_resolved_at IS NULL';
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}
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// Category Filter
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$category_query = '';
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$category_filter = '';
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if (!empty($_GET['category'])) {
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$category_filter = intval($_GET['category']);
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$category_query = "AND ticket_category = $category_filter";
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$active_filters[] = array('label' => 'Category', 'value' => escapeHtml(getFieldById('categories', $category_filter, 'category_name')), 'drop' => 'category');
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}
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// Priority Filter
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$ticket_priority_query = '';
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$priority_filter = '';
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if (!empty($_GET['priority']) && in_array($_GET['priority'], array('Low', 'Medium', 'High', 'Urgent'), true)) {
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$priority_filter = $_GET['priority'];
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$ticket_priority_query = "AND ticket_priority = '$priority_filter'";
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$active_filters[] = array('label' => 'Priority', 'value' => $priority_filter, 'drop' => 'priority');
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}
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// SLA state filter - breached / at risk / paused / met / no SLA
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$ticket_sla_query = '';
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$ticket_sla_filter = '';
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$sla_filter_labels = array(
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'breached' => 'SLA breached',
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'at_risk' => 'SLA at risk',
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'paused' => 'SLA paused',
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'met' => 'SLA met',
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'none' => 'No SLA'
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);
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if (!empty($_GET['sla']) && isset($sla_filter_labels[$_GET['sla']])) {
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$ticket_sla_filter = $_GET['sla'];
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if ($ticket_sla_filter == 'breached') {
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$ticket_sla_query = 'AND ticket_sla_id > 0 AND (ticket_response_sla_alert_stage = 2 OR ticket_resolution_sla_alert_stage = 2 OR ticket_response_sla_met = 0 OR ticket_resolution_sla_met = 0)';
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} elseif ($ticket_sla_filter == 'at_risk') {
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$ticket_sla_query = 'AND ticket_sla_id > 0 AND COALESCE(ticket_status_pauses_sla, 0) = 0 AND (ticket_response_sla_alert_stage = 1 OR ticket_resolution_sla_alert_stage = 1)';
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} elseif ($ticket_sla_filter == 'paused') {
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// Resolved and Closed pause the clock as well, but they are finished, not parked
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$ticket_sla_query = 'AND ticket_sla_id > 0 AND ticket_status_pauses_sla = 1 AND ticket_resolved_at IS NULL AND ticket_closed_at IS NULL';
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} elseif ($ticket_sla_filter == 'met') {
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$ticket_sla_query = 'AND ticket_sla_id > 0 AND ticket_response_sla_met = 1 AND (ticket_resolution_sla_met = 1 OR ticket_resolution_due_at IS NULL)';
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} elseif ($ticket_sla_filter == 'none') {
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$ticket_sla_query = 'AND ticket_sla_id = 0';
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}
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$active_filters[] = array('label' => 'SLA', 'value' => $sla_filter_labels[$ticket_sla_filter], 'drop' => 'sla');
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}
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// Ticket assignment filter
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$ticket_assigned_query = '';
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$ticket_assigned_filter_id = '';
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if (!empty($_GET['assigned'])) {
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if ($_GET['assigned'] == 'unassigned') {
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$ticket_assigned_query = 'AND ticket_assigned_to = 0';
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$ticket_assigned_filter_id = 0;
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$active_filters[] = array('label' => 'Assigned', 'value' => 'Unassigned', 'drop' => 'assigned');
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} else {
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$ticket_assigned_filter_id = intval($_GET['assigned']);
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$ticket_assigned_query = "AND ticket_assigned_to = $ticket_assigned_filter_id";
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$assigned_name = $ticket_assigned_filter_id === intval($session_user_id) ? 'Me' : escapeHtml(getFieldById('users', $ticket_assigned_filter_id, 'user_name'));
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$active_filters[] = array('label' => 'Assigned', 'value' => $assigned_name, 'drop' => 'assigned');
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}
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}
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// Project filter
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$ticket_project_snippet = '';
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$ticket_project_filter_id = '';
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if (!empty($_GET['project'])) {
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$ticket_project_filter_id = intval($_GET['project']);
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$ticket_project_snippet = "AND ticket_project_id = $ticket_project_filter_id";
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$active_filters[] = array('label' => 'Project', 'value' => escapeHtml(getFieldById('projects', $ticket_project_filter_id, 'project_name')), 'drop' => 'project');
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}
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// Date range - filter_header.php resolves the canned ranges into $dtf / $dtt
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$date_filter_active = isset($_GET['canned_date']) && $_GET['canned_date'] !== 'custom' && $_GET['canned_date'] !== 'alltime';
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if (!$date_filter_active && !empty($_GET['dtf']) && $_GET['dtf'] !== '1970-01-01') {
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$date_filter_active = true;
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}
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if ($date_filter_active) {
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$active_filters[] = array('label' => 'Created', 'value' => "$dtf to $dtt", 'drop' => array('canned_date', 'dtf', 'dtt'));
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}
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// Search
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if ($q !== '') {
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$active_filters[] = array('label' => 'Search', 'value' => stripslashes(escapeHtml($q)), 'drop' => 'q');
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}
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// Tickets with no client stay visible to restricted agents - clientScopeSql() includes 0
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$access_permission_query_overide = clientScopeSql('ticket_client_id');
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/*
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* Columns the two views need. Explicit rather than SELECT * - the tickets
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* table carries ticket_details (longtext), and pulling a page of ticket
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* bodies to render a list that never shows them is pure overhead.
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*/
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$ticket_select_columns =
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"ticket_id, ticket_prefix, ticket_number, ticket_subject, ticket_priority,
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ticket_status, ticket_billable, ticket_schedule, ticket_order,
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ticket_created_at, ticket_updated_at, ticket_resolved_at, ticket_closed_at,
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ticket_client_id, ticket_contact_id, ticket_assigned_to, ticket_project_id,
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ticket_invoice_id, ticket_quote_id, ticket_sla_id,
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ticket_first_response_at, ticket_response_due_at, ticket_resolution_due_at,
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ticket_response_sla_met, ticket_resolution_sla_met,
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ticket_response_sla_alert_stage, ticket_resolution_sla_alert_stage,
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ticket_status_id, ticket_status_name, ticket_status_color, ticket_status_pauses_sla,
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client_name, contact_id, contact_name, contact_email, contact_photo,
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user_name, user_avatar, asset_name, category_name";
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$ticket_joins =
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"LEFT JOIN clients ON ticket_client_id = client_id
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LEFT JOIN contacts ON ticket_contact_id = contact_id
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LEFT JOIN users ON ticket_assigned_to = user_id
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LEFT JOIN assets ON ticket_asset_id = asset_id
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LEFT JOIN locations ON ticket_location_id = location_id
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LEFT JOIN vendors ON ticket_vendor_id = vendor_id
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LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id
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LEFT JOIN categories ON ticket_category = category_id";
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$ticket_where =
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"WHERE $ticket_status_snippet
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$ticket_assigned_query
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$category_query
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$ticket_priority_query
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$ticket_sla_query
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$ticket_billable_snippet
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$ticket_project_snippet
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$access_permission_query_overide
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$client_query
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AND DATE(ticket_created_at) BETWEEN '$dtf' AND '$dtt'
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AND (CONCAT(ticket_prefix,ticket_number) LIKE '%$q%' OR client_name LIKE '%$q%' OR ticket_subject LIKE '%$q%' OR ticket_status_name LIKE '%$q%' OR ticket_priority LIKE '%$q%' OR user_name LIKE '%$q%' OR contact_name LIKE '%$q%' OR asset_name LIKE '%$q%' OR vendor_name LIKE '%$q%' OR ticket_vendor_ticket_number LIKE '%$q%')";
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// Counts for the quick views in the header - scope-wide, not filter-aware
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$count_where = "$access_permission_query_overide $client_query";
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$total_tickets_open = intval(mysqli_fetch_row(mysqli_query($mysqli, "SELECT COUNT(ticket_id) FROM tickets WHERE ticket_resolved_at IS NULL $count_where"))[0]);
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$total_tickets_closed = intval(mysqli_fetch_row(mysqli_query($mysqli, "SELECT COUNT(ticket_id) FROM tickets WHERE ticket_resolved_at IS NOT NULL $count_where"))[0]);
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$total_tickets_unassigned = intval(mysqli_fetch_row(mysqli_query($mysqli, "SELECT COUNT(ticket_id) FROM tickets WHERE ticket_assigned_to = 0 AND ticket_resolved_at IS NULL $count_where"))[0]);
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$user_active_assigned_tickets = intval(mysqli_fetch_row(mysqli_query($mysqli, "SELECT COUNT(ticket_id) FROM tickets WHERE ticket_assigned_to = $session_user_id AND ticket_resolved_at IS NULL $count_where"))[0]);
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// Only offer the SLA filter once SLAs are actually in use
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$sla_filter_in_use = mysqli_fetch_row(mysqli_query($mysqli, "SELECT COUNT(sla_id) FROM slas WHERE sla_archived_at IS NULL"))[0] > 0;
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// Gates both the Billing column in the table and the Billing filter select
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$show_billing_column = $config_module_enable_accounting && lookupUserPermission("module_sales") >= 2;
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/*
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* How many of the collapsed filters are set. The panel stays closed even when
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* filters are active - the count on the filter button and the chips below the
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* bar are what make them visible, without costing the vertical space an
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* auto-expanded panel would.
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*/
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$hidden_filter_count = 0;
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foreach (array('status', 'assigned', 'priority', 'category', 'sla', 'project', 'billing') as $panel_filter) {
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if (!empty($_GET[$panel_filter])) {
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$hidden_filter_count++;
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}
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}
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if ($date_filter_active) {
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$hidden_filter_count++;
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}
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?>
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<div class="card mb-3">
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<div class="card-header bg-dark py-2">
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<h3 class="card-title mt-2"><i class="fa fa-fw fa-life-ring me-2"></i>Tickets
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<small class="ms-3">
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<a href="<?= ticketsFilterUrl(['state' => 'open', 'status' => null]) ?>" class="badge rounded-pill p-1 <?= (!$status_filter && $state == 'open') ? 'bg-light text-dark' : 'text-light' ?>"><strong><?= $total_tickets_open ?></strong> Open</a> |
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<a href="<?= ticketsFilterUrl(['state' => 'closed', 'status' => null]) ?>" class="badge rounded-pill p-1 <?= (!$status_filter && $state == 'closed') ? 'bg-light text-dark' : 'text-light' ?>"><strong><?= $total_tickets_closed ?></strong> Closed</a> |
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<a href="<?= ticketsFilterUrl(['state' => 'all', 'status' => null]) ?>" class="badge rounded-pill p-1 <?= (!$status_filter && $state == 'all') ? 'bg-light text-dark' : 'text-light' ?>">All</a>
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</small>
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</h3>
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<?php if (lookupUserPermission("module_support") >= 2) { ?>
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<div class="card-tools">
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<div class="btn-group">
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<button type="button" class="btn btn-primary ajax-modal" data-modal-url="modals/ticket/ticket_add.php?<?= $client_url ?>" data-modal-size="lg">
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<i class="fas fa-plus"></i><span class="d-none d-lg-inline ms-2">New Ticket</span>
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</button>
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<button type="button" class="btn btn-primary dropdown-toggle dropdown-toggle-split" data-bs-toggle="dropdown"></button>
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<div class="dropdown-menu dropdown-menu-end">
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<a class="dropdown-item text-dark ajax-modal" href="#"
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data-modal-url="<?= buildExportModalUrl('modals/ticket/ticket_export.php', ['client_id', 'state', 'status', 'billing', 'category', 'priority', 'assigned', 'sla', 'project', 'q'], ['dtf' => $dtf, 'dtt' => $dtt]) ?>">
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<i class="fa fa-fw fa-download me-2"></i>Export
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</a>
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</div>
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</div>
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</div>
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<?php } ?>
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</div>
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<div class="card-header py-3">
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<form autocomplete="off">
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<?php if ($client_url) { ?>
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<input type="hidden" name="client_id" value="<?= $client_id ?>">
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<?php } ?>
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<input type="hidden" name="view" value="<?= $view ?>">
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<input type="hidden" name="state" value="<?= $state ?>">
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<input type="hidden" name="sort" value="<?= escapeHtml($sort) ?>">
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<input type="hidden" name="order" value="<?= escapeHtml($order) ?>">
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<?php if ($billing_filter && !$show_billing_column) { ?>
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<!-- No Billing select for this agent, but a drill-through filter must still survive a search submit -->
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<input type="hidden" name="billing" value="<?= escapeHtml($billing_filter) ?>">
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<?php } ?>
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<div class="row g-2 align-items-end">
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<div class="col-sm-4">
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<div>
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<div class="input-group">
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<input type="search" class="form-control" name="q" value="<?php if (isset($q)) { echo stripslashes(escapeHtml($q)); } ?>" placeholder="Search Tickets">
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<button class="btn <?= $hidden_filter_count ? 'btn-warning' : 'btn-secondary' ?>" type="button" data-bs-toggle="collapse" data-bs-target="#advancedFilter" title="Filters">
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<i class="fas fa-filter"></i><?php if ($hidden_filter_count) { ?><span class="ms-1"><?= $hidden_filter_count ?></span><?php } ?>
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</button>
|
|
<button class="btn btn-primary" title="Search" type="submit"><i class="fa fa-search"></i></button>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<div class="col-sm-8">
|
|
<div class="btn-group float-sm-end">
|
|
<a href="<?= $ticket_assigned_filter_id === intval($session_user_id) ? ticketsFilterUrl(['assigned' => null]) : ticketsFilterUrl(['assigned' => $session_user_id]) ?>"
|
|
class="btn <?= $ticket_assigned_filter_id === intval($session_user_id) ? 'btn-primary' : 'btn-outline-primary' ?>">
|
|
<i class="fas fa-fw fa-user-check"></i><span class="d-none d-xl-inline ms-2">Mine</span> | <strong><?= $user_active_assigned_tickets ?></strong>
|
|
</a>
|
|
<a href="<?= $ticket_assigned_filter_id === 0 ? ticketsFilterUrl(['assigned' => null]) : ticketsFilterUrl(['assigned' => 'unassigned']) ?>"
|
|
class="btn <?= $ticket_assigned_filter_id === 0 ? 'btn-danger' : 'btn-outline-danger' ?>">
|
|
<i class="fas fa-fw fa-user-slash"></i><span class="d-none d-xl-inline ms-2">Unassigned</span> | <strong><?= $total_tickets_unassigned ?></strong>
|
|
</a>
|
|
<a href="<?= ticketsFilterUrl(['view' => $view == 'kanban' ? 'list' : 'kanban']) ?>" class="btn btn-outline-dark ms-2" title="Switch to the <?= $view == 'kanban' ? 'list' : 'kanban' ?> view">
|
|
<i class="fa fa-fw <?= $view == 'kanban' ? 'fa-list' : 'fa-columns' ?>"></i>
|
|
<span class="d-none d-xl-inline ms-2"><?= $view == 'kanban' ? 'List' : 'Kanban' ?></span>
|
|
</a>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<div class="collapse mt-3 <?php if ($hidden_filter_count) { echo"show"; } ?>" id="advancedFilter">
|
|
<div class="row g-3">
|
|
<div class="col-md-3">
|
|
<div>
|
|
<label>Status</label>
|
|
<select onchange="this.form.submit()" class="form-select select2" name="status[]" data-placeholder="Any status" multiple>
|
|
<?php
|
|
$sql_ticket_status = mysqli_query($mysqli, "SELECT ticket_status_id, ticket_status_name, ticket_status_color FROM ticket_statuses WHERE ticket_status_active = 1 ORDER BY ticket_status_order");
|
|
while ($row = mysqli_fetch_assoc($sql_ticket_status)) {
|
|
$filter_status_id = intval($row['ticket_status_id']);
|
|
$filter_status_name = escapeHtml($row['ticket_status_name']);
|
|
?>
|
|
<option value="<?= $filter_status_id ?>" <?php if (in_array($filter_status_id, $status_filter, true)) { echo 'selected'; } ?><?= selectOptionColor($row['ticket_status_color'] ?? '') ?>><?= $filter_status_name ?></option>
|
|
<?php
|
|
}
|
|
?>
|
|
</select>
|
|
</div>
|
|
</div>
|
|
|
|
<div class="col-md-3">
|
|
<div>
|
|
<label>Assigned to</label>
|
|
<select onchange="this.form.submit()" class="form-select select2" name="assigned">
|
|
<option value="">Anyone</option>
|
|
<option value="unassigned" <?php if ($ticket_assigned_filter_id === 0) { echo "selected"; } ?>>Unassigned</option>
|
|
|
|
<?php
|
|
$sql_assign_to = mysqli_query($mysqli, "SELECT user_id, user_name, user_avatar FROM users WHERE user_type = 1 AND user_archived_at IS NULL ORDER BY user_name ASC");
|
|
while ($row = mysqli_fetch_assoc($sql_assign_to)) {
|
|
$filter_user_id = intval($row['user_id']);
|
|
$filter_user_name = escapeHtml($row['user_name']);
|
|
?>
|
|
<option value="<?= $filter_user_id ?>" <?php if ($ticket_assigned_filter_id === $filter_user_id) { echo "selected"; } ?><?= selectOptionUser($row['user_id'], $row['user_name'], $row['user_avatar'] ?? '') ?>><?= $filter_user_name ?><?php if ($filter_user_id === intval($session_user_id)) { echo ' (me)'; } ?></option>
|
|
<?php
|
|
}
|
|
?>
|
|
</select>
|
|
</div>
|
|
</div>
|
|
|
|
<div class="col-md-3">
|
|
<div>
|
|
<label>Priority</label>
|
|
<select onchange="this.form.submit()" class="form-select select2" name="priority">
|
|
<option value="">Any priority</option>
|
|
<?php foreach (array('Urgent', 'High', 'Medium', 'Low') as $priority_option) { ?>
|
|
<option value="<?= $priority_option ?>" <?php if ($priority_filter == $priority_option) { echo "selected"; } ?>><?= $priority_option ?></option>
|
|
<?php } ?>
|
|
</select>
|
|
</div>
|
|
</div>
|
|
|
|
<div class="col-md-3">
|
|
<div>
|
|
<label>Category</label>
|
|
<select onchange="this.form.submit()" class="form-select select2" name="category">
|
|
<option value="">Any category</option>
|
|
|
|
<?php
|
|
$sql_categories_filter = mysqli_query($mysqli, "SELECT category_id, category_name, category_color, category_icon FROM categories WHERE category_type = 'Ticket' AND category_archived_at IS NULL ORDER BY category_name");
|
|
while ($row = mysqli_fetch_assoc($sql_categories_filter)) {
|
|
$filter_category_id = intval($row['category_id']);
|
|
$filter_category_name = escapeHtml($row['category_name']);
|
|
?>
|
|
<option value="<?= $filter_category_id ?>" <?php if ($category_filter === $filter_category_id) { echo "selected"; } ?><?= selectOptionColor($row['category_color'] ?? '', $row['category_icon'] ?? '') ?>><?= $filter_category_name ?></option>
|
|
<?php
|
|
}
|
|
?>
|
|
</select>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<div class="row mt-3">
|
|
<div class="col-md-3">
|
|
<div>
|
|
<label>Project</label>
|
|
<select onchange="this.form.submit()" class="form-select select2" name="project">
|
|
<option value="">Any project</option>
|
|
|
|
<?php
|
|
$sql_projects = mysqli_query($mysqli, "SELECT project_id, project_prefix, project_number, project_name FROM projects WHERE project_completed_at IS NULL AND project_archived_at IS NULL ORDER BY project_name ASC");
|
|
while ($row = mysqli_fetch_assoc($sql_projects)) {
|
|
$filter_project_id = intval($row['project_id']);
|
|
$filter_project_label = escapeHtml($row['project_prefix'] . intval($row['project_number']) . ' - ' . $row['project_name']);
|
|
?>
|
|
<option value="<?= $filter_project_id ?>" <?php if ($ticket_project_filter_id === $filter_project_id) { echo "selected"; } ?>><?= $filter_project_label ?></option>
|
|
<?php
|
|
}
|
|
?>
|
|
</select>
|
|
</div>
|
|
</div>
|
|
|
|
<?php if ($show_billing_column) { ?>
|
|
<div class="col-md-3">
|
|
<div>
|
|
<label>Billing</label>
|
|
<select class="form-select select2" name="billing" onchange="this.form.submit()">
|
|
<option value="">Any</option>
|
|
<option value="unbilled" <?php if ($billing_filter == 'unbilled') { echo "selected"; } ?>>Billable, not invoiced</option>
|
|
<option value="invoiced" <?php if ($billing_filter == 'invoiced') { echo "selected"; } ?>>Invoiced</option>
|
|
<option value="nonbillable" <?php if ($billing_filter == 'nonbillable') { echo "selected"; } ?>>Not billable</option>
|
|
</select>
|
|
</div>
|
|
</div>
|
|
<?php } ?>
|
|
|
|
<?php if ($sla_filter_in_use) { ?>
|
|
<div class="col-md-3">
|
|
<div>
|
|
<label>SLA</label>
|
|
<select class="form-select select2" name="sla" onchange="this.form.submit()">
|
|
<option value="">Any SLA state</option>
|
|
<?php foreach ($sla_filter_labels as $sla_option => $sla_option_label) { ?>
|
|
<option value="<?= $sla_option ?>" <?php if ($ticket_sla_filter == $sla_option) { echo "selected"; } ?>><?= $sla_option_label ?></option>
|
|
<?php } ?>
|
|
</select>
|
|
</div>
|
|
</div>
|
|
<?php } ?>
|
|
|
|
<div class="col-md-3">
|
|
<div>
|
|
<label>Created</label>
|
|
<input type="text" id="dateFilter" class="form-control" autocomplete="off">
|
|
<input type="hidden" name="canned_date" id="canned_date" value="<?= escapeHtml($_GET['canned_date'] ?? '') ?>">
|
|
<input type="hidden" name="dtf" id="dtf" value="<?= escapeHtml($dtf ?? '') ?>">
|
|
<input type="hidden" name="dtt" id="dtt" value="<?= escapeHtml($dtt ?? '') ?>">
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</form>
|
|
|
|
<?php if ($active_filters) { ?>
|
|
<!-- The filters are collapsed by default, so this line is what stops an
|
|
active filter from being invisible -->
|
|
<div class="mt-2">
|
|
<?php foreach ($active_filters as $filter) {
|
|
$drop = is_array($filter['drop']) ? array_fill_keys($filter['drop'], null) : array($filter['drop'] => null);
|
|
?>
|
|
<span class="badge rounded-pill bg-light border p-2 me-1 fw-normal">
|
|
<span class="text-secondary"><?= $filter['label'] ?>:</span> <?= $filter['value'] ?>
|
|
<a href="<?= ticketsFilterUrl($drop) ?>" class="text-danger ms-1" title="Remove this filter"><i class="fas fa-times"></i></a>
|
|
</span>
|
|
<?php } ?>
|
|
<a href="<?= escapeHtml('?' . http_build_query(array_filter(array('client_id' => $_GET['client_id'] ?? null, 'view' => $view)))) ?>" class="small text-danger ms-1">Clear all</a>
|
|
</div>
|
|
<?php } ?>
|
|
|
|
</div>
|
|
</div>
|
|
|
|
<?php
|
|
|
|
if ($view == 'kanban') {
|
|
require_once "ticket_kanban.php";
|
|
} else {
|
|
require_once "ticket_list.php";
|
|
}
|
|
|
|
?>
|
|
|
|
<script src="../js/bulk_actions.js"></script>
|
|
|
|
<?php
|
|
require_once "../includes/footer.php";
|