mirror of https://github.com/itflow-org/itflow
221 lines
8.9 KiB
PHP
221 lines
8.9 KiB
PHP
<?php
|
|
|
|
require_once "guest_header.php";
|
|
|
|
//Initialize the HTML Purifier to prevent XSS
|
|
require "../plugins/htmlpurifier/HTMLPurifier.standalone.php";
|
|
|
|
$purifier_config = HTMLPurifier_Config::createDefault();
|
|
$purifier_config->set('URI.AllowedSchemes', ['data' => true, 'src' => true, 'http' => true, 'https' => true]);
|
|
$purifier = new HTMLPurifier($purifier_config);
|
|
|
|
if (!isset($_GET['ticket_id'], $_GET['url_key'])) {
|
|
echo "<br><h2>Oops, something went wrong! Please raise a ticket if you believe this is an error.</h2>";
|
|
require_once "guest_footer.php";
|
|
exit();
|
|
}
|
|
|
|
// Company info
|
|
$company_sql_row = mysqli_fetch_array(mysqli_query($mysqli, "SELECT company_phone, company_website FROM companies, settings WHERE companies.company_id = settings.company_id AND companies.company_id = 1"));
|
|
$company_phone = formatPhoneNumber($company_sql_row['company_phone']);
|
|
$company_website = nullable_htmlentities($company_sql_row['company_website']);
|
|
|
|
$url_key = sanitizeInput($_GET['url_key']);
|
|
$ticket_id = intval($_GET['ticket_id']);
|
|
|
|
$ticket_sql = mysqli_query($mysqli,
|
|
"SELECT * FROM tickets
|
|
LEFT JOIN users on ticket_assigned_to = user_id
|
|
LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id
|
|
WHERE ticket_id = $ticket_id AND ticket_url_key = '$url_key'"
|
|
);
|
|
|
|
if (mysqli_num_rows($ticket_sql) !== 1) {
|
|
// Invalid invoice/key
|
|
echo "<br><h2>Oops, something went wrong! Please raise a ticket if you believe this is an error.</h2>";
|
|
require_once "guest_footer.php";
|
|
|
|
exit();
|
|
}
|
|
|
|
$ticket_row = mysqli_fetch_array($ticket_sql);
|
|
|
|
if ($ticket_row) {
|
|
|
|
$ticket_prefix = nullable_htmlentities($ticket_row['ticket_prefix']);
|
|
$ticket_number = intval($ticket_row['ticket_number']);
|
|
$ticket_status = nullable_htmlentities($ticket_row['ticket_status_name']);
|
|
$ticket_priority = nullable_htmlentities($ticket_row['ticket_priority']);
|
|
$ticket_subject = nullable_htmlentities($ticket_row['ticket_subject']);
|
|
$ticket_details = $purifier->purify($ticket_row['ticket_details']);
|
|
$ticket_assigned_to = nullable_htmlentities($ticket_row['user_name']);
|
|
$ticket_resolved_at = nullable_htmlentities($ticket_row['ticket_resolved_at']);
|
|
$ticket_closed_at = nullable_htmlentities($ticket_row['ticket_closed_at']);
|
|
$ticket_feedback = nullable_htmlentities($ticket_row['ticket_feedback']);
|
|
|
|
?>
|
|
|
|
<ol class="breadcrumb d-print-none">
|
|
<li class="breadcrumb-item">
|
|
<a href="portal/index.php">Portal Home</a>
|
|
</li>
|
|
<li class="breadcrumb-item">
|
|
<a href="portal/tickets.php">Tickets</a>
|
|
</li>
|
|
<li class="breadcrumb-item active">Ticket <?php echo $ticket_prefix . $ticket_number; ?></li>
|
|
</ol>
|
|
|
|
<div class="card">
|
|
<div class="card-header bg-dark text-center">
|
|
<h4 class="mt-1">
|
|
Ticket <?php echo $ticket_prefix, $ticket_number ?>
|
|
</h4>
|
|
</div>
|
|
|
|
<div class="card-body prettyContent">
|
|
<h5><strong>Subject:</strong> <?php echo $ticket_subject ?></h5>
|
|
<hr>
|
|
<p>
|
|
<strong>State:</strong> <?php echo $ticket_status ?>
|
|
<br>
|
|
<strong>Priority:</strong> <?php echo $ticket_priority ?>
|
|
<br>
|
|
<?php if (!empty($ticket_assigned_to) && empty($ticket_closed_at)) { ?>
|
|
<strong>Assigned to: </strong> <?php echo $ticket_assigned_to ?>
|
|
<?php } ?>
|
|
</p>
|
|
<?php echo $ticket_details ?>
|
|
</div>
|
|
</div>
|
|
|
|
<hr>
|
|
|
|
<!-- Either show the reply comments box, option to re-open ticket, show ticket smiley feedback or thanks for feedback -->
|
|
|
|
<?php if (empty($ticket_resolved_at)) { ?>
|
|
<!-- Reply - guest users should email or login so we know exactly who replied -->
|
|
<h6><i>Please <a href="portal">log in</a> or reply to the ticket via email to respond</i></h6>
|
|
|
|
<?php } elseif (empty($ticket_closed_at)) { ?>
|
|
<!-- Re-open -->
|
|
|
|
<h4>Your ticket has been resolved</h4>
|
|
|
|
<div class="col-4">
|
|
<div class="row">
|
|
<div class="col">
|
|
<a href="guest_post.php?reopen_ticket&ticket_id=<?php echo $ticket_id; ?>&url_key=<?php echo $url_key ?>" class="btn btn-secondary btn-lg"><i class="fas fa-fw fa-redo text-white"></i> Reopen ticket</a>
|
|
</div>
|
|
|
|
<div class="col">
|
|
<a href="guest_post.php?close_ticket=&ticket_id=<?php echo $ticket_id; ?>&url_key=<?php echo $url_key ?>" class="btn btn-success btn-lg"><i class="fas fa-fw fa-gavel text-white"></i> Close ticket</a>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
<br>
|
|
|
|
<?php } elseif (empty($ticket_feedback)) { ?>
|
|
|
|
<h4>Ticket closed. Please rate your ticket</h4>
|
|
|
|
<div class="col-4">
|
|
<div class="row">
|
|
<div class="col">
|
|
<a href="guest_post.php?add_ticket_feedback&ticket_id=<?php echo $ticket_id; ?>&url_key=<?php echo $url_key ?>&feedback=Good" class="btn btn-success btn-lg"><i class="fas fa-fw fa-smile text-white"></i> Good</a>
|
|
</div>
|
|
|
|
<div class="col">
|
|
<a href="guest_post.php?add_ticket_feedback&ticket_id=<?php echo $ticket_id; ?>&url_key=<?php echo $url_key ?>&feedback=Bad" class="btn btn-danger btn-lg"><i class="fas fa-fw fa-frown text-white"></i> Bad</a>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
<br>
|
|
|
|
<?php } else { ?>
|
|
|
|
<h4>Rated <?php echo $ticket_feedback ?> -- Thanks for your feedback!</h4>
|
|
|
|
<?php } ?>
|
|
|
|
<!-- End comments/reopen/feedback -->
|
|
|
|
<hr>
|
|
<br>
|
|
|
|
<?php
|
|
$sql = mysqli_query($mysqli, "SELECT * FROM ticket_replies LEFT JOIN users ON ticket_reply_by = user_id LEFT JOIN contacts ON ticket_reply_by = contact_id WHERE ticket_reply_ticket_id = $ticket_id AND ticket_reply_archived_at IS NULL AND ticket_reply_type != 'Internal' ORDER BY ticket_reply_id DESC");
|
|
|
|
while ($row = mysqli_fetch_array($sql)) {
|
|
$ticket_reply_id = intval($row['ticket_reply_id']);
|
|
$ticket_reply = $purifier->purify($row['ticket_reply']);
|
|
$ticket_reply_created_at = nullable_htmlentities($row['ticket_reply_created_at']);
|
|
$ticket_reply_updated_at = nullable_htmlentities($row['ticket_reply_updated_at']);
|
|
$ticket_reply_by = intval($row['ticket_reply_by']);
|
|
$ticket_reply_type = $row['ticket_reply_type'];
|
|
|
|
if ($ticket_reply_type == "Client") {
|
|
$ticket_reply_by_display = nullable_htmlentities($row['contact_name']);
|
|
$user_initials = initials($row['contact_name']);
|
|
$user_avatar = $row['contact_photo'];
|
|
$avatar_link = "../uploads/clients/$ticket_reply_by/$user_avatar";
|
|
} else {
|
|
$ticket_reply_by_display = nullable_htmlentities($row['user_name']);
|
|
$user_id = intval($row['user_id']);
|
|
$user_avatar = $row['user_avatar'];
|
|
$user_initials = initials($row['user_name']);
|
|
$avatar_link = "../uploads/users/$user_id/$user_avatar";
|
|
}
|
|
?>
|
|
|
|
<div class="card card-outline <?php if ($ticket_reply_type == 'Client') { echo "card-warning"; } else { echo "card-info"; } ?> mb-3">
|
|
<div class="card-header">
|
|
<h3 class="card-title">
|
|
<div class="media">
|
|
<?php
|
|
if (!empty($user_avatar)) {
|
|
?>
|
|
<img src="<?php echo $avatar_link ?>" alt="User Avatar" class="img-size-50 mr-3 img-circle">
|
|
<?php
|
|
} else {
|
|
?>
|
|
<span class="fa-stack fa-2x">
|
|
<i class="fa fa-circle fa-stack-2x text-secondary"></i>
|
|
<span class="fa fa-stack-1x text-white"><?php echo $user_initials; ?></span>
|
|
</span>
|
|
<?php
|
|
}
|
|
?>
|
|
|
|
<div class="media-body">
|
|
<?php echo $ticket_reply_by_display; ?>
|
|
<br>
|
|
<small class="text-muted"><?php echo $ticket_reply_created_at; ?> <?php if (!empty($ticket_reply_updated_at)) { echo "(edited: $ticket_reply_updated_at)"; } ?></small>
|
|
</div>
|
|
</div>
|
|
</h3>
|
|
</div>
|
|
|
|
<div class="card-body prettyContent">
|
|
<?php echo $ticket_reply; ?>
|
|
</div>
|
|
</div>
|
|
|
|
<?php
|
|
|
|
}
|
|
|
|
?>
|
|
|
|
<script src="../js/pretty_content.js"></script>
|
|
|
|
<?php } else {
|
|
echo "Ticket ID not found!";
|
|
} ?>
|
|
|
|
<div class="card-footer">
|
|
<?php echo "<i class='fas fa-phone fa-fw mr-2'></i>$company_phone | <i class='fas fa-globe fa-fw mr-2 ml-2'></i>$company_website"; ?>
|
|
</div>
|
|
|
|
<?php
|
|
require_once "guest_footer.php";
|