mirror of https://github.com/itflow-org/itflow
648 lines
32 KiB
PHP
648 lines
32 KiB
PHP
<?php
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/*
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* ITFlow - GET/POST request handler for recurring tickets
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*/
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defined('FROM_POST_HANDLER') || die("Direct file access is not allowed");
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if (isset($_POST['add_recurring_ticket'])) {
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enforceUserPermission('module_support', 2);
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require_once 'ticket_recurring_model.php';
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$start_date = sanitizeInput($_POST['start_date']);
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mysqli_query($mysqli, "INSERT INTO recurring_tickets SET recurring_ticket_subject = '$subject', recurring_ticket_details = '$details', recurring_ticket_priority = '$priority', recurring_ticket_frequency = '$frequency', recurring_ticket_billable = $billable, recurring_ticket_start_date = '$start_date', recurring_ticket_next_run = '$start_date', recurring_ticket_assigned_to = $assigned_to, recurring_ticket_created_by = $session_user_id, recurring_ticket_client_id = $client_id, recurring_ticket_contact_id = $contact_id, recurring_ticket_asset_id = $asset_id, recurring_ticket_category = $category");
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$recurring_ticket_id = mysqli_insert_id($mysqli);
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// Add Additional Assets
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if (isset($_POST['additional_assets'])) {
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foreach ($_POST['additional_assets'] as $additional_asset) {
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$additional_asset_id = intval($additional_asset);
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mysqli_query($mysqli, "INSERT INTO recurring_ticket_assets SET recurring_ticket_id = $recurring_ticket_id, asset_id = $additional_asset_id");
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}
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}
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logAction("Recurring Ticket", "Create", "$session_name created recurring ticket for $subject - $frequency", $client_id, $recurring_ticket_id);
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flash_alert("Recurring ticket <strong>$subject - $frequency</strong> created");
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redirect();
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}
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if (isset($_POST['edit_recurring_ticket'])) {
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enforceUserPermission('module_support', 2);
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require_once 'ticket_recurring_model.php';
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$recurring_ticket_id = intval($_POST['recurring_ticket_id']);
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$next_run_date = sanitizeInput($_POST['next_date']);
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mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_subject = '$subject', recurring_ticket_details = '$details', recurring_ticket_priority = '$priority', recurring_ticket_frequency = '$frequency', recurring_ticket_billable = $billable, recurring_ticket_next_run = '$next_run_date', recurring_ticket_assigned_to = $assigned_to, recurring_ticket_asset_id = $asset_id, recurring_ticket_contact_id = $contact_id, recurring_ticket_category = $category WHERE recurring_ticket_id = $recurring_ticket_id");
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// Add Additional Assets
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if (isset($_POST['additional_assets'])) {
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mysqli_query($mysqli, "DELETE FROM recurring_ticket_assets WHERE recurring_ticket_id = $recurring_ticket_id");
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foreach ($_POST['additional_assets'] as $additional_asset) {
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$additional_asset_id = intval($additional_asset);
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mysqli_query($mysqli, "INSERT INTO recurring_ticket_assets SET recurring_ticket_id = $recurring_ticket_id, asset_id = $additional_asset_id");
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}
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}
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logAction("Recurring Ticket", "Edit", "$session_name edited recurring ticket $subject", $client_id, $recurring_ticket_id);
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flash_alert("Recurring ticket <strong>$subject - $frequency</strong> updated");
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redirect();
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}
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if (isset($_POST['bulk_force_recurring_tickets'])) {
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validateCSRFToken($_POST['csrf_token']);
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enforceUserPermission('module_support', 2);
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if (isset($_POST['recurring_ticket_ids'])) {
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// Cycle through array and pop each recurring scheduled ticket
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foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) {
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$recurring_ticket_id = intval($recurring_ticket_id);
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$sql = mysqli_query($mysqli, "SELECT * FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id");
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if (mysqli_num_rows($sql) > 0) {
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$row = mysqli_fetch_array($sql);
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$subject = sanitizeInput($row['recurring_ticket_subject']);
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$details = mysqli_real_escape_string($mysqli, $row['recurring_ticket_details']);
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$priority = sanitizeInput($row['recurring_ticket_priority']);
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$frequency = sanitizeInput(strtolower($row['recurring_ticket_frequency']));
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$billable = intval($row['recurring_ticket_billable']);
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$old_next_recurring_date = sanitizeInput($row['recurring_ticket_next_run']);
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$created_id = intval($row['recurring_ticket_created_by']);
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$assigned_id = intval($row['recurring_ticket_assigned_to']);
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$contact_id = intval($row['recurring_ticket_contact_id']);
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$client_id = intval($row['recurring_ticket_client_id']);
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$asset_id = intval($row['recurring_ticket_asset_id']);
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$category = intval($row['recurring_ticket_category']);
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$url_key = randomString(156);
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$ticket_status = 1; // Default
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if ($assigned_id > 0) {
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$ticket_status = 2; // Set to open if we've auto-assigned an agent
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}
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// Sanitize Config Vars from get_settings.php and Session Vars from check_login.php
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$config_ticket_prefix = sanitizeInput($config_ticket_prefix);
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$config_ticket_from_name = sanitizeInput($config_ticket_from_name);
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$config_ticket_from_email = sanitizeInput($config_ticket_from_email);
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$config_base_url = sanitizeInput($config_base_url);
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// Atomically increment and get the new ticket number
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mysqli_query($mysqli, "
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UPDATE settings
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SET
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config_ticket_next_number = LAST_INSERT_ID(config_ticket_next_number),
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config_ticket_next_number = config_ticket_next_number + 1
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WHERE company_id = 1
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");
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$ticket_number = mysqli_insert_id($mysqli);
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// Raise the ticket
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mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_source = 'Recurring', ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_status = '$ticket_status', ticket_billable = $billable, ticket_url_key = '$url_key', ticket_created_by = $created_id, ticket_assigned_to = $assigned_id, ticket_contact_id = $contact_id, ticket_client_id = $client_id, ticket_asset_id = $asset_id, ticket_category = $category, ticket_recurring_ticket_id = $recurring_ticket_id");
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$id = mysqli_insert_id($mysqli);
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// Copy Additional Assets from Recurring ticket to new ticket
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mysqli_query($mysqli, "INSERT INTO ticket_assets (ticket_id, asset_id)
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SELECT $id, asset_id
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FROM recurring_ticket_assets
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WHERE recurring_ticket_id = $recurring_ticket_id");
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// Notifications
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customAction('ticket_create', $id);
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// Get client/contact/ticket details
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$sql = mysqli_query(
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$mysqli,
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"SELECT client_name, contact_name, contact_email, ticket_prefix, ticket_number, ticket_priority, ticket_subject, ticket_details FROM tickets
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LEFT JOIN clients ON ticket_client_id = client_id
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LEFT JOIN contacts ON ticket_contact_id = contact_id
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WHERE ticket_id = $id"
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);
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$row = mysqli_fetch_array($sql);
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$contact_name = sanitizeInput($row['contact_name']);
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$contact_email = sanitizeInput($row['contact_email']);
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$client_name = sanitizeInput($row['client_name']);
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$contact_name = sanitizeInput($row['contact_name']);
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$contact_email = sanitizeInput($row['contact_email']);
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$ticket_prefix = sanitizeInput($row['ticket_prefix']);
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$ticket_number = intval($row['ticket_number']);
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$ticket_priority = sanitizeInput($row['ticket_priority']);
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$ticket_subject = sanitizeInput($row['ticket_subject']);
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$ticket_details = mysqli_real_escape_string($mysqli, $row['ticket_details']);
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$data = [];
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// Notify client by email their ticket has been raised, if general notifications are turned on & there is a valid contact email
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if (!empty($config_smtp_host) && $config_ticket_client_general_notifications == 1 && filter_var($contact_email, FILTER_VALIDATE_EMAIL)) {
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$email_subject = "Ticket Created - [$ticket_prefix$ticket_number] - $ticket_subject (scheduled)";
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$email_body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>A ticket regarding \"$ticket_subject\" has been automatically created for you.<br><br>--------------------------------<br>$ticket_details--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: Open<br>Portal: https://$config_base_url/client/ticket.php?id=$id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
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$email = [
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'from' => $config_ticket_from_email,
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'from_name' => $config_ticket_from_name,
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'recipient' => $contact_email,
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'recipient_name' => $contact_name,
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'subject' => $email_subject,
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'body' => $email_body
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];
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$data[] = $email;
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}
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// Add to the mail queue
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addToMailQueue($data);
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// Set the next run date (based on the scheduled date, rather than now, so things keep their schedule)
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$dt_old_next_recurring_date = new DateTime($old_next_recurring_date);
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if ($frequency == "weekly") {
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$next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('1 week'));
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} elseif ($frequency == "monthly") {
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$next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('1 month'));
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} elseif ($frequency == "quarterly") {
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$next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('3 months'));
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} elseif ($frequency == "biannually") {
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$next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('6 months'));
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} elseif ($frequency == "annually") {
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$next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('12 months'));
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}
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// Update the run date
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$next_run = $next_run->format('Y-m-d');
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mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_next_run = '$next_run' WHERE recurring_ticket_id = $recurring_ticket_id");
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logAction("Ticket", "Create", "$session_name force created recurring scheduled $frequency ticket - $config_ticket_prefix$ticket_number - $subject", $client_id, $id);
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}
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}
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flash_alert("$count Recurring Tickets Forced");
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}
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redirect();
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}
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if (isset($_GET['force_recurring_ticket'])) {
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validateCSRFToken($_GET['csrf_token']);
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enforceUserPermission('module_support', 2);
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$recurring_ticket_id = intval($_GET['force_recurring_ticket']);
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$sql = mysqli_query($mysqli, "SELECT * FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id");
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if (mysqli_num_rows($sql) > 0) {
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$row = mysqli_fetch_array($sql);
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$subject = sanitizeInput($row['recurring_ticket_subject']);
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$details = mysqli_real_escape_string($mysqli, $row['recurring_ticket_details']);
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$priority = sanitizeInput($row['recurring_ticket_priority']);
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$frequency = sanitizeInput(strtolower($row['recurring_ticket_frequency']));
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$billable = intval($row['recurring_ticket_billable']);
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$old_next_recurring_date = sanitizeInput($row['recurring_ticket_next_run']);
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$created_id = intval($row['recurring_ticket_created_by']);
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$assigned_id = intval($row['recurring_ticket_assigned_to']);
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$contact_id = intval($row['recurring_ticket_contact_id']);
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$client_id = intval($row['recurring_ticket_client_id']);
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$asset_id = intval($row['recurring_ticket_asset_id']);
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$category = intval($row['recurring_ticket_category']);
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$url_key = randomString(156);
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$ticket_status = 1; // Default
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if ($assigned_id > 0) {
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$ticket_status = 2; // Set to open if we've auto-assigned an agent
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}
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// Sanitize Config Vars from get_settings.php and Session Vars from check_login.php
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$config_ticket_prefix = sanitizeInput($config_ticket_prefix);
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$config_ticket_from_name = sanitizeInput($config_ticket_from_name);
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$config_ticket_from_email = sanitizeInput($config_ticket_from_email);
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$config_base_url = sanitizeInput($config_base_url);
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// Atomically increment and get the new ticket number
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mysqli_query($mysqli, "
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UPDATE settings
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SET
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config_ticket_next_number = LAST_INSERT_ID(config_ticket_next_number),
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config_ticket_next_number = config_ticket_next_number + 1
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WHERE company_id = 1
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");
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$ticket_number = mysqli_insert_id($mysqli);
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// Raise the ticket
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mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_source = 'Recurring', ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_status = '$ticket_status', ticket_billable = $billable, ticket_url_key = '$url_key', ticket_created_by = $created_id, ticket_assigned_to = $assigned_id, ticket_contact_id = $contact_id, ticket_client_id = $client_id, ticket_asset_id = $asset_id, ticket_category = $category, ticket_recurring_ticket_id = $recurring_ticket_id");
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$id = mysqli_insert_id($mysqli);
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// Copy Additional Assets from Recurring ticket to new ticket
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mysqli_query($mysqli, "INSERT INTO ticket_assets (ticket_id, asset_id)
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SELECT $id, asset_id
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FROM recurring_ticket_assets
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WHERE recurring_ticket_id = $recurring_ticket_id");
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// Notifications
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customAction('ticket_create', $id);
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// Get client/contact/ticket details
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$sql = mysqli_query(
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$mysqli,
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"SELECT client_name, contact_name, contact_email, ticket_prefix, ticket_number, ticket_priority, ticket_subject, ticket_details FROM tickets
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LEFT JOIN clients ON ticket_client_id = client_id
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LEFT JOIN contacts ON ticket_contact_id = contact_id
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WHERE ticket_id = $id"
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);
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$row = mysqli_fetch_array($sql);
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$contact_name = sanitizeInput($row['contact_name']);
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$contact_email = sanitizeInput($row['contact_email']);
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$client_name = sanitizeInput($row['client_name']);
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$contact_name = sanitizeInput($row['contact_name']);
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$contact_email = sanitizeInput($row['contact_email']);
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$ticket_prefix = sanitizeInput($row['ticket_prefix']);
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$ticket_number = intval($row['ticket_number']);
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$ticket_priority = sanitizeInput($row['ticket_priority']);
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$ticket_subject = sanitizeInput($row['ticket_subject']);
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$ticket_details = mysqli_real_escape_string($mysqli, $row['ticket_details']);
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$data = [];
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// Notify client by email their ticket has been raised, if general notifications are turned on & there is a valid contact email
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if (!empty($config_smtp_host) && $config_ticket_client_general_notifications == 1 && filter_var($contact_email, FILTER_VALIDATE_EMAIL)) {
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$email_subject = "Ticket created - [$ticket_prefix$ticket_number] - $ticket_subject (scheduled)";
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$email_body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>A ticket regarding \"$ticket_subject\" has been automatically created for you.<br><br>--------------------------------<br>$ticket_details--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: Open<br>Portal: https://$config_base_url/client/ticket.php?id=$id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
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$email = [
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'from' => $config_ticket_from_email,
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'from_name' => $config_ticket_from_name,
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'recipient' => $contact_email,
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'recipient_name' => $contact_name,
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'subject' => $email_subject,
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'body' => $email_body
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];
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$data[] = $email;
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}
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// Add to the mail queue
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addToMailQueue($data);
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// Set the next run date (based on the scheduled date, rather than now, so things keep their schedule)
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$dt_old_next_recurring_date = new DateTime($old_next_recurring_date);
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if ($frequency == "weekly") {
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$next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('1 week'));
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} elseif ($frequency == "monthly") {
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$next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('1 month'));
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} elseif ($frequency == "quarterly") {
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$next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('3 months'));
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} elseif ($frequency == "biannually") {
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$next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('6 months'));
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} elseif ($frequency == "annually") {
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$next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('12 months'));
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}
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// Update the run date
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$next_run = $next_run->format('Y-m-d');
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mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_next_run = '$next_run' WHERE recurring_ticket_id = $recurring_ticket_id");
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logAction("Ticket", "Create", "$session_name force created recurring scheduled $frequency ticket - $config_ticket_prefix$ticket_number - $subject", $client_id, $id);
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flash_alert("Recurring Ticket Forced");
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redirect();
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} else {
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flash_alert("Recurring Ticket Force failed", 'error');
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redirect();
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}
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}
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if (isset($_GET['delete_recurring_ticket'])) {
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validateCSRFToken($_GET['csrf_token']);
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enforceUserPermission('module_support', 3);
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$recurring_ticket_id = intval($_GET['delete_recurring_ticket']);
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// Get Scheduled Ticket Subject Ticket Prefix, Number and Client ID for logging and alert message
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$sql = mysqli_query($mysqli, "SELECT * FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id");
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$row = mysqli_fetch_array($sql);
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$subject = sanitizeInput($row['recurring_ticket_subject']);
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$frequency = sanitizeInput($row['recurring_ticket_frequency']);
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$client_id = intval($row['recurring_ticket_client_id']);
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// Delete
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mysqli_query($mysqli, "DELETE FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id");
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logAction("Recurring Ticket", "Delete", "$session_name deleted recurring ticket $subject", $client_id, $recurring_ticket_id);
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flash_alert("Recurring ticket <strong>$subject - $frequency</strong> deleted", 'error');
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redirect();
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}
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if (isset($_POST['bulk_delete_recurring_tickets'])) {
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validateCSRFToken($_POST['csrf_token']);
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enforceUserPermission('module_support', 3);
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if (isset($_POST['recurring_ticket_ids'])) {
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$count = count($_POST['recurring_ticket_ids']);
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// Cycle through array and delete each recurring scheduled ticket
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foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) {
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$recurring_ticket_id = intval($recurring_ticket_id);
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mysqli_query($mysqli, "DELETE FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id");
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logAction("Recurring Ticket", "Delete", "$session_name deleted recurring ticket", 0, $recurring_ticket_id);
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}
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logAction("Recurring Ticket", "Bulk Delete", "$session_name deleted $count recurring ticket(s)");
|
|
|
|
flash_alert("Deleted <strong>$count</strong> recurring ticket(s)", 'error');
|
|
}
|
|
|
|
redirect();
|
|
|
|
}
|
|
|
|
if (isset($_POST['bulk_assign_recurring_ticket'])) {
|
|
|
|
enforceUserPermission('module_support', 2);
|
|
|
|
// POST variables
|
|
$assign_to = intval($_POST['assign_to']);
|
|
|
|
// Get a Recurring Ticket Count
|
|
$recurring_ticket_count = count($_POST['recurring_ticket_ids']);
|
|
|
|
// Assign Tech to Selected Recurring Tickets
|
|
if (!empty($_POST['recurring_ticket_ids'])) {
|
|
foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) {
|
|
$recurring_ticket_id = intval($recurring_ticket_id);
|
|
|
|
$sql = mysqli_query($mysqli, "SELECT * FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id");
|
|
$row = mysqli_fetch_array($sql);
|
|
|
|
$recurring_ticket_name = sanitizeInput($row['recurring_ticket_name']);
|
|
$recurring_ticket_subject = sanitizeInput($row['recurring_ticket_subject']);
|
|
$client_id = intval($row['recurring_ticket_client_id']);
|
|
|
|
// Allow for un-assigning tickets
|
|
if ($assign_to == 0) {
|
|
$ticket_reply = "Ticket unassigned, pending re-assignment.";
|
|
$agent_name = "No One";
|
|
} else {
|
|
// Get & verify assigned agent details
|
|
$agent_details_sql = mysqli_query($mysqli, "SELECT user_name, user_email FROM users LEFT JOIN user_settings ON users.user_id = user_settings.user_id WHERE users.user_id = $assign_to");
|
|
$agent_details = mysqli_fetch_array($agent_details_sql);
|
|
|
|
$agent_name = sanitizeInput($agent_details['user_name']);
|
|
$agent_email = sanitizeInput($agent_details['user_email']);
|
|
|
|
if (!$agent_name) {
|
|
flash_alert("Invalid agent!", 'error');
|
|
redirect();
|
|
}
|
|
}
|
|
|
|
// Update recurring ticket
|
|
mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_assigned_to = $assign_to WHERE recurring_ticket_id = $recurring_ticket_id");
|
|
|
|
logAction("Recurring_Ticket", "Edit", "$session_name reassigned recurring ticket $recurring_ticket_subject to $agent_name", $client_id, $recurring_ticket_id);
|
|
|
|
$tickets_assigned_body .= "$recurring_ticket_subject<br>";
|
|
} // End For Each Ticket ID Loop
|
|
|
|
// Notification
|
|
if ($session_user_id != $assign_to && $assign_to != 0) {
|
|
|
|
// App Notification
|
|
mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Recurring Ticket', notification = '$recurring_ticket_count Recurring Tickets have been assigned to you by $session_name', notification_action = 'recurring_tickets.php?assigned=$assign_to', notification_client_id = $client_id, notification_user_id = $assign_to");
|
|
|
|
// Agent Email Notification
|
|
if (!empty($config_smtp_host)) {
|
|
|
|
// Sanitize Config vars from get_settings.php
|
|
$config_ticket_from_name = sanitizeInput($config_ticket_from_name);
|
|
$config_ticket_from_email = sanitizeInput($config_ticket_from_email);
|
|
$company_name = sanitizeInput($session_company_name);
|
|
|
|
$subject = "$config_app_name - $recurring_ticket_count recurring tickets have been assigned to you";
|
|
$body = "Hi $agent_name, <br><br>$session_name assigned $recurring_ticket_count recurring tickets to you!<br><br>$tickets_assigned_body<br>Thanks, <br>$session_name<br>$company_name";
|
|
|
|
// Email Ticket Agent
|
|
// Queue Mail
|
|
$data = [
|
|
[
|
|
'from' => $config_ticket_from_email,
|
|
'from_name' => $config_ticket_from_name,
|
|
'recipient' => $agent_email,
|
|
'recipient_name' => $agent_name,
|
|
'subject' => $subject,
|
|
'body' => $body,
|
|
]
|
|
];
|
|
addToMailQueue($data);
|
|
}
|
|
}
|
|
}
|
|
|
|
flash_alert("Assigned <strong>$recurring_ticket_count</strong> Recurring Tickets to <strong>$agent_name</strong>");
|
|
|
|
redirect();
|
|
|
|
}
|
|
|
|
if (isset($_POST['bulk_edit_recurring_ticket_priority'])) {
|
|
|
|
enforceUserPermission('module_support', 2);
|
|
|
|
$priority = sanitizeInput($_POST['bulk_priority']);
|
|
|
|
// Assign Tech to Selected Recurring Tickets
|
|
if (isset($_POST['recurring_ticket_ids'])) {
|
|
|
|
// Get a Ticket Count
|
|
$recurring_ticket_count = count($_POST['recurring_ticket_ids']);
|
|
|
|
foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) {
|
|
$recurring_ticket_id = intval($recurring_ticket_id);
|
|
|
|
$sql = mysqli_query($mysqli, "SELECT * FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id");
|
|
$row = mysqli_fetch_array($sql);
|
|
|
|
$recurring_ticket_subject = sanitizeInput($row['recurring_ticket_subject']);
|
|
$original_recurring_ticket_priority = sanitizeInput($row['recurring_ticket_priority']);
|
|
$client_id = intval($row['ticket_client_id']);
|
|
|
|
// Update recurring ticket
|
|
mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_priority = '$priority' WHERE recurring_ticket_id = $recurring_ticket_id");
|
|
|
|
logAction("Ticket", "Edit", "$session_name updated the priority on recurring ticket $ticket_subject from $original_recurring_ticket_priority to $priority", $client_id, $recurring_ticket_id);
|
|
|
|
customAction('recurring_ticket_update', $recurring_ticket_id);
|
|
} // End For Each Recurring Ticket ID Loop
|
|
|
|
logAction("Recurring Ticket", " Bulk Edit", "$session_name updated the priority to $priority on $recurring_ticket_count Recurring Tickets");
|
|
|
|
flash_alert("Priority updated to <strong>$priority</strong> for <strong>$recurring_ticket_count</strong> Recurring Tickets");
|
|
}
|
|
|
|
redirect();
|
|
|
|
}
|
|
|
|
if (isset($_POST['bulk_edit_recurring_ticket_category'])) {
|
|
|
|
enforceUserPermission('module_support', 2);
|
|
|
|
$category_id = intval($_POST['bulk_category']);
|
|
|
|
if (isset($_POST['recurring_ticket_ids'])) {
|
|
|
|
$recurring_ticket_count = count($_POST['recurring_ticket_ids']);
|
|
|
|
foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) {
|
|
$recurring_ticket_id = intval($recurring_ticket_id);
|
|
|
|
$sql = mysqli_query($mysqli, "SELECT recurring_ticket_subject, category_name, recurring_ticket_client_id FROM recurring_tickets LEFT JOIN categories ON recurring_ticket_category = category_id WHERE recurring_ticket_id = $recurring_ticket_id");
|
|
$row = mysqli_fetch_array($sql);
|
|
|
|
$recurring_ticket_subject = sanitizeInput($row['recurring_ticket_subject']);
|
|
$previous_recurring_ticket_category_name = sanitizeInput($row['category_name']);
|
|
$client_id = intval($row['recurring_ticket_client_id']);
|
|
|
|
$category_name = sanitizeInput(getFieldById('categories', $category_id, 'category_name'));
|
|
|
|
mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_category = '$category_id' WHERE recurring_ticket_id = $recurring_ticket_id");
|
|
|
|
logAction("Recurring Ticket", "Edit", "$session_name updated the category on recurring ticket $recurring_ticket_subject from $previous_recurring_ticket_category_name to $category_name", $client_id, $recurring_ticket_id);
|
|
|
|
customAction('recurring_ticket_update', $recurring_ticket_id);
|
|
}
|
|
|
|
logAction("Recurring Ticket", " Bulk Edit", "$session_name updated the category to $category_name for $recurring_ticket_count Recurring Tickets");
|
|
|
|
flash_alert("Category set to $category_name for <strong>$recurring_ticket_count</strong> Recurring Tickets");
|
|
}
|
|
|
|
redirect();
|
|
|
|
}
|
|
|
|
if (isset($_POST['bulk_edit_recurring_ticket_billable'])) {
|
|
|
|
enforceUserPermission('module_support', 2);
|
|
enforceUserPermission('module_sales', 2);
|
|
|
|
$billable = intval($_POST['billable']);
|
|
if ($billable) {
|
|
$billable_status = "Billable";
|
|
} else {
|
|
$billable_status = "Not Billable";
|
|
}
|
|
|
|
if (isset($_POST['recurring_ticket_ids'])) {
|
|
|
|
$recurring_ticket_count = count($_POST['recurring_ticket_ids']);
|
|
|
|
foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) {
|
|
$recurring_ticket_id = intval($recurring_ticket_id);
|
|
|
|
$sql = mysqli_query($mysqli, "SELECT recurring_ticket_subject, recurring_ticket_client_id FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id");
|
|
$row = mysqli_fetch_array($sql);
|
|
|
|
$recurring_ticket_subject = sanitizeInput($row['recurring_ticket_subject']);
|
|
$previous_recurring_ticket_billable = intval($row['recurring_ticket_billable']);
|
|
if ($previous_recurring_ticket_billable) {
|
|
$previous_billable_status = "Billable";
|
|
} else {
|
|
$previous_billable_status = "Not Billable";
|
|
}
|
|
$client_id = intval($row['recurring_ticket_client_id']);
|
|
|
|
mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_billable = $billable WHERE recurring_ticket_id = $recurring_ticket_id");
|
|
|
|
logAction("Recurring Ticket", "Edit", "$session_name updated the billable status on recurring ticket $recurring_ticket_subject from $previous_billable_status to $billable_status", $client_id, $recurring_ticket_id);
|
|
|
|
customAction('recurring_ticket_update', $recurring_ticket_id);
|
|
}
|
|
|
|
logAction("Recurring Ticket", " Bulk Edit", "$session_name updated the billable status to $billable_status for $recurring_ticket_count Recurring Tickets");
|
|
|
|
flash_alert("Billable status set to $billable_status for <strong>$recurring_ticket_count</strong> Recurring Tickets");
|
|
}
|
|
|
|
redirect();
|
|
|
|
}
|
|
|
|
if (isset($_POST['bulk_edit_recurring_ticket_next_run_date'])) {
|
|
|
|
enforceUserPermission('module_support', 2);
|
|
|
|
$next_run_date = sanitizeInput($_POST['next_run_date']);
|
|
|
|
if (isset($_POST['recurring_ticket_ids'])) {
|
|
|
|
$recurring_ticket_count = count($_POST['recurring_ticket_ids']);
|
|
|
|
foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) {
|
|
$recurring_ticket_id = intval($recurring_ticket_id);
|
|
|
|
$sql = mysqli_query($mysqli, "SELECT recurring_ticket_subject, recurring_ticket_client_id FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id");
|
|
$row = mysqli_fetch_array($sql);
|
|
|
|
$recurring_ticket_subject = sanitizeInput($row['recurring_ticket_subject']);
|
|
$previous_recurring_ticket_next_run_date = sanitizeInput($row['recurring_ticket_next_run']);
|
|
$client_id = intval($row['recurring_ticket_client_id']);
|
|
|
|
mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_next_run = '$next_run_date' WHERE recurring_ticket_id = $recurring_ticket_id");
|
|
|
|
logAction("Recurring Ticket", "Edit", "$session_name updated the Next run date on recurring ticket $recurring_ticket_subject from $previous_recurring_ticket_next_run_date to $next_run_date", $client_id, $recurring_ticket_id);
|
|
|
|
customAction('recurring_ticket_update', $recurring_ticket_id);
|
|
}
|
|
|
|
logAction("Recurring Ticket", " Bulk Edit", "$session_name updated the Next run date to $next_run_date for $recurring_ticket_count Recurring Tickets");
|
|
|
|
flash_alert("Next run date set to <strong>$next_run_date</strong> for <strong>$recurring_ticket_count</strong> Recurring Tickets");
|
|
}
|
|
|
|
redirect();
|
|
|
|
}
|