mirror of
https://github.com/itflow-org/itflow
synced 2026-11-11 15:07:24 +00:00
67 lines
4.6 KiB
PHP
67 lines
4.6 KiB
PHP
<?php
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/*
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* Admin > Settings > Tickets - how tickets are numbered, made from email
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* (cron/ticket_email_parser.php, reading the mailbox in Mail > Receiving),
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* timed and billed, who hears about new ones, when resolved ones close, and
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* how the tickets page opens. Saved by edit_ticket_settings
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* (admin/post/settings_ticket.php).
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*/
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require_once "includes/inc_all_admin.php";
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echo settingsPageStart('ticket');
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?>
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<form action="post.php" method="post" autocomplete="off" data-settings-form>
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<input type="hidden" name="csrf_token" value="<?= $_SESSION['csrf_token'] ?>">
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<div class="card itflow-settings-card">
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<div class="card-body">
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<?= settingsSectionStart('numbering', 'Numbering', 'Each ticket gets the next number, after its prefix. A reply by email finds its ticket by it.') ?>
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<?= settingsNumberingFields('ticket', $config_ticket_prefix, $config_ticket_next_number) ?>
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<?= settingsSectionEnd() ?>
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<?= settingsSectionStart('email', 'Email to ticket', 'An email to your support mailbox becomes a ticket, and a reply to one goes on it - read from the mailbox in <a href="settings_mail.php?tab=receiving">Mail > Receiving</a> each time the Ticket Email Parser job in <a href="cron.php">Maintenance > Cron</a> runs.') ?>
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<?php if ($config_ticket_email_parse && empty($config_imap_provider)) { ?>
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<div class="alert alert-warning py-2 small" data-ticket-no-mailbox><i class="fas fa-exclamation-triangle me-2"></i>No mailbox is set up in Mail > Receiving, so there is nothing to read.</div>
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<?php } ?>
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<?= settingsSwitch('config_ticket_email_parse', $config_ticket_email_parse) ?>
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<div data-settings-depends-on="config_ticket_email_parse">
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<?= settingsSwitch('config_ticket_email_parse_unknown_senders', $config_ticket_email_parse_unknown_senders, ['help' => 'From someone who isn\'t a contact, at a domain no client has - otherwise those are left in the mailbox, flagged and unread.']) ?>
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</div>
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<?= settingsSectionEnd() ?>
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<?= settingsSectionStart('new', 'New tickets', 'Who hears about a ticket as it is raised - in the portal, by email or on a schedule.') ?>
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<?= settingsInput('config_ticket_new_ticket_notification_email', $config_ticket_new_ticket_notification_email, ['icon' => 'fa-bell', 'type' => 'email', 'maxlength' => 200,
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'placeholder' => 'support@company.com', 'help' => 'A shared mailbox or list works best. Empty, nobody is emailed.']) ?>
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<?= settingsSectionEnd() ?>
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<?= settingsSectionStart('time', 'Time and billing', 'How time on a ticket starts, and whether it bills.') ?>
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<?= settingsSwitch('config_ticket_timer_autostart', $config_ticket_timer_autostart, ['help' => 'The timer runs from opening a ticket, rather than from pressing start.']) ?>
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<?php if ($config_module_enable_accounting) { ?>
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<?= settingsSwitch('config_ticket_default_billable', $config_ticket_default_billable, ['help' => 'A new ticket starts billable - each can be changed. How the time is billed is in <a href="settings_invoice.php#billing-time">Invoices and billing</a>.']) ?>
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<?php } ?>
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<?= settingsSectionEnd() ?>
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<?= settingsSectionStart('closing', 'Closing', 'A resolved ticket waits for the client to say it isn\'t, then closes by itself, each night.') ?>
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<?= settingsInput('config_ticket_autoclose_hours', intval($config_ticket_autoclose_hours), ['icon' => 'fa-clock', 'type' => 'number', 'min' => 24, 'max' => 8760, 'required' => true,
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'suffix' => 'hours', 'help' => 'From when it was last changed. 72 is three days.']) ?>
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<?= settingsSectionEnd() ?>
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<?= settingsSectionStart('page', 'The tickets page', 'How it opens for everyone, and what the board lets them do.') ?>
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<?= settingsSelect('config_ticket_default_view', intval($config_ticket_default_view), [0 => 'A list', 1 => 'A compact list', 2 => 'A board (kanban)'], ['icon' => 'fa-eye']) ?>
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<?= settingsSwitch('config_ticket_ordering', $config_ticket_ordering, ['help' => 'Tickets are dragged into order in a column. Off, a column is in order of priority, then number.']) ?>
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<?= settingsSwitch('config_ticket_moving_columns', $config_ticket_moving_columns, ['help' => 'The board\'s columns are dragged into another order.']) ?>
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<?= settingsSectionEnd() ?>
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<?= settingsSaveBar('edit_ticket_settings') ?>
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</div>
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</div>
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</form>
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<?php
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require_once "../includes/footer.php";
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