mirror of https://github.com/itflow-org/itflow
828 lines
45 KiB
PHP
828 lines
45 KiB
PHP
<?php
|
|
require_once("inc_all.php");
|
|
|
|
//Initialize the HTML Purifier to prevent XSS
|
|
require("plugins/htmlpurifier/HTMLPurifier.standalone.php");
|
|
$purifier_config = HTMLPurifier_Config::createDefault();
|
|
$purifier_config->set('URI.AllowedSchemes', ['data' => true, 'src' => true, 'http' => true, 'https' => true]);
|
|
$purifier = new HTMLPurifier($purifier_config);
|
|
|
|
if (isset($_GET['ticket_id'])) {
|
|
$ticket_id = intval($_GET['ticket_id']);
|
|
|
|
$sql = mysqli_query(
|
|
$mysqli,
|
|
"SELECT * FROM tickets
|
|
LEFT JOIN clients ON ticket_client_id = client_id
|
|
LEFT JOIN contacts ON ticket_contact_id = contact_id
|
|
LEFT JOIN users ON ticket_assigned_to = user_id
|
|
LEFT JOIN locations ON ticket_location_id = location_id
|
|
LEFT JOIN assets ON ticket_asset_id = asset_id
|
|
LEFT JOIN vendors ON ticket_vendor_id = vendor_id
|
|
WHERE ticket_id = $ticket_id LIMIT 1"
|
|
);
|
|
|
|
if (mysqli_num_rows($sql) == 0) {
|
|
echo "<center><h1 class='text-secondary mt-5'>Nothing to see here</h1><a class='btn btn-lg btn-secondary mt-3' href='tickets.php'><i class='fa fa-fw fa-arrow-left'></i> Go Back</a></center>";
|
|
|
|
include_once("footer.php");
|
|
|
|
} else {
|
|
|
|
$row = mysqli_fetch_array($sql);
|
|
$client_id = intval($row['client_id']);
|
|
$client_name = nullable_htmlentities($row['client_name']);
|
|
$client_type = nullable_htmlentities($row['client_type']);
|
|
$client_website = nullable_htmlentities($row['client_website']);
|
|
|
|
$client_net_terms = intval($row['client_net_terms']);
|
|
if ($client_net_terms == 0) {
|
|
$client_net_terms = $config_default_net_terms;
|
|
}
|
|
|
|
$client_rate = floatval($row['client_rate']);
|
|
|
|
$ticket_prefix = nullable_htmlentities($row['ticket_prefix']);
|
|
$ticket_number = intval($row['ticket_number']);
|
|
$ticket_category = nullable_htmlentities($row['ticket_category']);
|
|
$ticket_subject = nullable_htmlentities($row['ticket_subject']);
|
|
$ticket_details = $purifier->purify($row['ticket_details']);
|
|
$ticket_priority = nullable_htmlentities($row['ticket_priority']);
|
|
//Set Ticket Bage Color based of priority
|
|
if ($ticket_priority == "High") {
|
|
$ticket_priority_display = "<span class='p-2 badge badge-danger'>$ticket_priority</span>";
|
|
} elseif ($ticket_priority == "Medium") {
|
|
$ticket_priority_display = "<span class='p-2 badge badge-warning'>$ticket_priority</span>";
|
|
} elseif ($ticket_priority == "Low") {
|
|
$ticket_priority_display = "<span class='p-2 badge badge-info'>$ticket_priority</span>";
|
|
} else {
|
|
$ticket_priority_display = "-";
|
|
}
|
|
$ticket_feedback = nullable_htmlentities($row['ticket_feedback']);
|
|
|
|
$ticket_status = nullable_htmlentities($row['ticket_status']);
|
|
if ($ticket_status == "Pending-Assignment") {
|
|
$ticket_status_display = "<span class='p-2 badge badge-danger'>$ticket_status</span>";
|
|
} elseif ($ticket_status == "Assigned") {
|
|
$ticket_status_display = "<span class='p-2 badge badge-primary'>$ticket_status</span>";
|
|
} elseif ($ticket_status == "In-Progress") {
|
|
$ticket_status_display = "<span class='p-2 badge badge-success'>$ticket_status</span>";
|
|
} elseif ($ticket_status == "Closed") {
|
|
$ticket_status_display = "<span class='p-2 badge badge-dark'>$ticket_status</span>";
|
|
} else {
|
|
$ticket_status_display = "<span class='p-2 badge badge-secondary'>$ticket_status</span>";
|
|
}
|
|
|
|
$ticket_vendor_ticket_number = nullable_htmlentities($row['ticket_vendor_ticket_number']);
|
|
$ticket_created_at = nullable_htmlentities($row['ticket_created_at']);
|
|
$ticket_date = date('Y-m-d', strtotime($ticket_created_at));
|
|
$ticket_updated_at = nullable_htmlentities($row['ticket_updated_at']);
|
|
$ticket_closed_at = nullable_htmlentities($row['ticket_closed_at']);
|
|
|
|
$ticket_assigned_to = intval($row['ticket_assigned_to']);
|
|
if (empty($ticket_assigned_to)) {
|
|
$ticket_assigned_to_display = "<span class='text-danger'>Not Assigned</span>";
|
|
} else {
|
|
$ticket_assigned_to_display = nullable_htmlentities($row['user_name']);
|
|
}
|
|
|
|
$contact_id = intval($row['contact_id']);
|
|
$contact_name = nullable_htmlentities($row['contact_name']);
|
|
$contact_title = nullable_htmlentities($row['contact_title']);
|
|
$contact_email = nullable_htmlentities($row['contact_email']);
|
|
$contact_phone = formatPhoneNumber($row['contact_phone']);
|
|
$contact_extension = nullable_htmlentities($row['contact_extension']);
|
|
$contact_mobile = formatPhoneNumber($row['contact_mobile']);
|
|
|
|
$asset_id = intval($row['asset_id']);
|
|
$asset_ip = nullable_htmlentities($row['asset_ip']);
|
|
$asset_name = nullable_htmlentities($row['asset_name']);
|
|
$asset_type = nullable_htmlentities($row['asset_type']);
|
|
$asset_make = nullable_htmlentities($row['asset_make']);
|
|
$asset_model = nullable_htmlentities($row['asset_model']);
|
|
$asset_serial = nullable_htmlentities($row['asset_serial']);
|
|
$asset_os = nullable_htmlentities($row['asset_os']);
|
|
$asset_warranty_expire = nullable_htmlentities($row['asset_warranty_expire']);
|
|
|
|
$vendor_id = intval($row['ticket_vendor_id']);
|
|
$vendor_name = nullable_htmlentities($row['vendor_name']);
|
|
$vendor_description = nullable_htmlentities($row['vendor_description']);
|
|
$vendor_account_number = nullable_htmlentities($row['vendor_account_number']);
|
|
$vendor_contact_name = nullable_htmlentities($row['vendor_contact_name']);
|
|
$vendor_phone = formatPhoneNumber($row['vendor_phone']);
|
|
$vendor_extension = nullable_htmlentities($row['vendor_extension']);
|
|
$vendor_email = nullable_htmlentities($row['vendor_email']);
|
|
$vendor_website = nullable_htmlentities($row['vendor_website']);
|
|
$vendor_hours = nullable_htmlentities($row['vendor_hours']);
|
|
$vendor_sla = nullable_htmlentities($row['vendor_sla']);
|
|
$vendor_code = nullable_htmlentities($row['vendor_code']);
|
|
$vendor_notes = nullable_htmlentities($row['vendor_notes']);
|
|
|
|
$location_name = nullable_htmlentities($row['location_name']);
|
|
$location_address = nullable_htmlentities($row['location_address']);
|
|
$location_city = nullable_htmlentities($row['location_city']);
|
|
$location_state = nullable_htmlentities($row['location_state']);
|
|
$location_zip = nullable_htmlentities($row['location_zip']);
|
|
$location_phone = formatPhoneNumber($row['location_phone']);
|
|
|
|
if ($contact_id) {
|
|
//Get Contact Ticket Stats
|
|
$ticket_related_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_related_open FROM tickets WHERE ticket_status != 'Closed' AND ticket_contact_id = $contact_id ");
|
|
$row = mysqli_fetch_array($ticket_related_open);
|
|
$ticket_related_open = intval($row['ticket_related_open']);
|
|
|
|
$ticket_related_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_related_closed FROM tickets WHERE ticket_status = 'Closed' AND ticket_contact_id = $contact_id ");
|
|
$row = mysqli_fetch_array($ticket_related_closed);
|
|
$ticket_related_closed = intval($row['ticket_related_closed']);
|
|
|
|
$ticket_related_total = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_related_total FROM tickets WHERE ticket_contact_id = $contact_id ");
|
|
$row = mysqli_fetch_array($ticket_related_total);
|
|
$ticket_related_total = intval($row['ticket_related_total']);
|
|
}
|
|
|
|
//Get Total Ticket Time
|
|
$ticket_total_reply_time = mysqli_query($mysqli, "SELECT SEC_TO_TIME(SUM(TIME_TO_SEC(ticket_reply_time_worked))) AS ticket_total_reply_time FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND ticket_reply_ticket_id = $ticket_id");
|
|
$row = mysqli_fetch_array($ticket_total_reply_time);
|
|
$ticket_total_reply_time = nullable_htmlentities($row['ticket_total_reply_time']);
|
|
|
|
// Client Tags
|
|
|
|
$client_tag_name_display_array = array();
|
|
$client_tag_id_array = array();
|
|
$sql_client_tags = mysqli_query($mysqli, "SELECT * FROM client_tags LEFT JOIN tags ON client_tags.client_tag_tag_id = tags.tag_id WHERE client_tags.client_tag_client_id = $client_id ORDER BY tag_name ASC");
|
|
while ($row = mysqli_fetch_array($sql_client_tags)) {
|
|
|
|
$client_tag_id = intval($row['tag_id']);
|
|
$client_tag_name = nullable_htmlentities($row['tag_name']);
|
|
$client_tag_color = nullable_htmlentities($row['tag_color']);
|
|
if (empty($client_tag_color)) {
|
|
$client_tag_color = "dark";
|
|
}
|
|
$client_tag_icon = nullable_htmlentities($row['tag_icon']);
|
|
if (empty($client_tag_icon)) {
|
|
$client_tag_icon = "tag";
|
|
}
|
|
|
|
$client_tag_id_array[] = $client_tag_id;
|
|
$client_tag_name_display_array[] = "<a href='clients.php?q=$client_tag_name'><span class='badge bg-$client_tag_color'><i class='fa fa-fw fa-$client_tag_icon mr-2'></i>$client_tag_name</span></a> ";
|
|
}
|
|
$client_tags_display = implode(' ', $client_tag_name_display_array);
|
|
|
|
// Get the number of responses
|
|
$ticket_responses_sql = mysqli_query($mysqli, "SELECT COUNT(ticket_reply_id) AS ticket_responses FROM ticket_replies WHERE ticket_reply_ticket_id = $ticket_id");
|
|
$row = mysqli_fetch_array($ticket_responses_sql);
|
|
$ticket_responses = intval($row['ticket_responses']);
|
|
|
|
// Get & format asset warranty expiry
|
|
$date = date('Y-m-d H:i:s');
|
|
$dt_value = $asset_warranty_expire; //sample date
|
|
$warranty_check = date('m/d/Y', strtotime('-8 hours'));
|
|
|
|
if ($dt_value <= $date) {
|
|
$dt_value = "Expired on $asset_warranty_expire"; $warranty_status_color ='red';
|
|
} else {
|
|
$warranty_status_color = 'green';
|
|
}
|
|
|
|
if ($asset_warranty_expire == "NULL") {
|
|
$dt_value = "None"; $warranty_status_color ='red';
|
|
}
|
|
|
|
// Get all ticket replies
|
|
$sql_ticket_replies = mysqli_query($mysqli, "SELECT * FROM ticket_replies LEFT JOIN users ON ticket_reply_by = user_id LEFT JOIN contacts ON ticket_reply_by = contact_id WHERE ticket_reply_ticket_id = $ticket_id AND ticket_reply_archived_at IS NULL ORDER BY ticket_reply_id DESC");
|
|
|
|
// Get other tickets for this asset
|
|
if (!empty($asset_id)) {
|
|
$sql_asset_tickets = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_asset_id = $asset_id ORDER BY ticket_number DESC");
|
|
$ticket_asset_count = mysqli_num_rows($sql_asset_tickets);
|
|
}
|
|
|
|
// Get technicians to assign the ticket to
|
|
$sql_assign_to_select = mysqli_query(
|
|
$mysqli,
|
|
"SELECT users.user_id, user_name FROM users
|
|
LEFT JOIN user_settings on users.user_id = user_settings.user_id
|
|
WHERE user_role > 1
|
|
AND user_archived_at IS NULL
|
|
ORDER BY user_name ASC"
|
|
);
|
|
|
|
$sql_ticket_attachments = mysqli_query(
|
|
$mysqli,
|
|
"SELECT * FROM ticket_attachments
|
|
WHERE ticket_attachment_reply_id IS NULL
|
|
AND ticket_attachment_ticket_id = $ticket_id"
|
|
);
|
|
|
|
?>
|
|
|
|
<!-- Breadcrumbs-->
|
|
<ol class="breadcrumb">
|
|
<li class="breadcrumb-item">
|
|
<a href="tickets.php">Tickets</a>
|
|
</li>
|
|
<li class="breadcrumb-item">
|
|
<a href="client_tickets.php?client_id=<?php echo $client_id; ?>"><?php echo $client_name; ?></a>
|
|
</li>
|
|
<li class="breadcrumb-item active">Ticket Details</li>
|
|
</ol>
|
|
|
|
<div class="row mb-3">
|
|
<div class="col-9">
|
|
<h3><i class="fas fa-fw fa-life-ring text-secondary mr-2"></i>Ticket <?php echo "$ticket_prefix$ticket_number"; ?> <?php echo $ticket_status_display; ?></h3>
|
|
</div>
|
|
<?php if ($ticket_status != "Closed") { ?>
|
|
<div class="col-3">
|
|
<div class="dropdown dropleft text-center">
|
|
<button class="btn btn-secondary btn-sm float-right" type="button" id="dropdownMenuButton" data-toggle="dropdown">
|
|
<i class="fas fa-fw fa-ellipsis-v"></i>
|
|
</button>
|
|
<div class="dropdown-menu" aria-labelledby="dropdownMenuButton">
|
|
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#editTicketModal<?php echo $ticket_id; ?>">
|
|
<i class="fas fa-fw fa-edit mr-2"></i>Edit
|
|
</a>
|
|
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#mergeTicketModal<?php echo $ticket_id; ?>">
|
|
<i class="fas fa-fw fa-clone mr-2"></i>Merge
|
|
</a>
|
|
<a class="dropdown-item" href="#" data-toggle="modal" id="clientChangeTicketModalLoad" data-target="#clientChangeTicketModal">
|
|
<i class="fas fa-fw fa-people-carry mr-2"></i>Change Client
|
|
</a>
|
|
<?php if ($session_user_role == 3) { ?>
|
|
<div class="dropdown-divider"></div>
|
|
<a class="dropdown-item text-danger text-bold confirm-link" href="post.php?delete_ticket=<?php echo $ticket_id; ?>">
|
|
<i class="fas fa-fw fa-trash mr-2"></i>Delete
|
|
</a>
|
|
<?php } ?>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
<?php } ?>
|
|
</div>
|
|
|
|
<div class="row">
|
|
|
|
<div class="col-md-9">
|
|
|
|
<div class="card card-outline card-primary mb-3">
|
|
|
|
<div class="card-header">
|
|
<h3 class="card-title text-bold"><?php echo $ticket_subject; ?></h3>
|
|
</div>
|
|
|
|
<div class="card-body prettyContent">
|
|
<?php echo $ticket_details; ?>
|
|
|
|
<?php
|
|
while ($ticket_attachment = mysqli_fetch_array($sql_ticket_attachments)) {
|
|
$name = nullable_htmlentities($ticket_attachment['ticket_attachment_name']);
|
|
$ref_name = nullable_htmlentities($ticket_attachment['ticket_attachment_reference_name']);
|
|
echo "<a target='_blank' href='uploads/tickets/$ticket_id/$ref_name'>$name</a><br>";
|
|
}
|
|
?>
|
|
</div>
|
|
|
|
</div>
|
|
|
|
<!-- Only show ticket reply modal if status is not closed -->
|
|
<?php if ($ticket_status != "Closed") { ?>
|
|
<form class="mb-3" action="post.php" method="post" autocomplete="off">
|
|
<input type="hidden" name="ticket_id" id="ticket_id" value="<?php echo $ticket_id; ?>">
|
|
<input type="hidden" name="client_id" id="client_id" value="<?php echo $client_id; ?>">
|
|
<div class="form-group">
|
|
<textarea class="form-control tinymce" name="ticket_reply" placeholder="Type a response"></textarea>
|
|
</div>
|
|
<div class="form-row">
|
|
<div class="col-md-3">
|
|
<div class="form-group">
|
|
<div class="input-group">
|
|
<div class="input-group-prepend">
|
|
<span class="input-group-text"><i class="fa fa-fw fa-thermometer-half"></i></span>
|
|
</div>
|
|
<select class="form-control select2" name="status" required>
|
|
<option <?php if ($ticket_status == "In-Progress") {echo "selected";}?> >In-Progress</option>
|
|
<option <?php if ($ticket_status == "Pending-Client") {echo "selected";}?> >Pending-Client</option>
|
|
<option <?php if ($ticket_status == "Pending-Vendor") {echo "selected";}?> >Pending-Vendor</option>
|
|
<option <?php if ($ticket_status == "Pending-Shipment") {echo "selected";}?> >Pending-Shipment</option>
|
|
<option <?php if ($ticket_status == "Scheduled") {echo "selected";}?> >Scheduled</option>
|
|
<?php if($config_ticket_autoclose) { ?>
|
|
<option <?php if ($ticket_status == 'Auto Close') { echo "selected"; } ?> >Auto Close</option>
|
|
<?php } ?>
|
|
</select>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<div class="col-sm-4">
|
|
<div class="form-group">
|
|
<div class="input-group">
|
|
<div class="input-group-prepend">
|
|
<span class="input-group-text"><i class="fa fa-fw fa-clock"></i></span>
|
|
</div>
|
|
<input class="form-control timepicker" id="time_worked" name="time" type="text" value="00:00:00" onchange="setTime()"/>
|
|
<div class="input-group-append">
|
|
<button type="button" class="btn btn-dark" id="toggleTimer"><i class="fas fa-pause"></i></button>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<?php if(!empty($contact_email)){ ?>
|
|
|
|
<div class="col-md-2">
|
|
<div class="form-group">
|
|
<div class="custom-control custom-checkbox">
|
|
<input type="checkbox" class="custom-control-input" id="ticket_reply_type_checkbox" name="public_reply_type" value="1" checked>
|
|
<label class="custom-control-label" for="ticket_reply_type_checkbox">Email contact<br><small class="text-secondary">(Public Update)</small></label>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<?php } ?>
|
|
|
|
<div class="col-md-2">
|
|
<button type="submit" id="ticket_add_reply" name="add_ticket_reply" class="btn btn-primary text-bold"><i class="fas fa-check mr-2"></i>Respond</button>
|
|
</div>
|
|
|
|
</div>
|
|
|
|
<p class="font-weight-light" id="ticket_collision_viewing"></p>
|
|
|
|
</form>
|
|
<!-- End IF for reply modal -->
|
|
<?php } ?>
|
|
|
|
<h5 class="mb-4">Responses (<?php echo $ticket_responses; ?>)</h5>
|
|
|
|
<!-- Ticket replies -->
|
|
<?php
|
|
|
|
while ($row = mysqli_fetch_array($sql_ticket_replies)) {
|
|
$ticket_reply_id = intval($row['ticket_reply_id']);
|
|
$ticket_reply = $purifier->purify($row['ticket_reply']);
|
|
$ticket_reply_type = nullable_htmlentities($row['ticket_reply_type']);
|
|
$ticket_reply_created_at = nullable_htmlentities($row['ticket_reply_created_at']);
|
|
$ticket_reply_updated_at = nullable_htmlentities($row['ticket_reply_updated_at']);
|
|
$ticket_reply_by = intval($row['ticket_reply_by']);
|
|
|
|
if ($ticket_reply_type == "Client") {
|
|
$ticket_reply_by_display = nullable_htmlentities($row['contact_name']);
|
|
$user_initials = initials($row['contact_name']);
|
|
$user_avatar = nullable_htmlentities($row['contact_photo']);
|
|
$avatar_link = "uploads/clients/$client_id/$user_avatar";
|
|
} else {
|
|
$ticket_reply_by_display = nullable_htmlentities($row['user_name']);
|
|
$user_id = intval($row['user_id']);
|
|
$user_avatar = nullable_htmlentities($row['user_avatar']);
|
|
$user_initials = initials($row['user_name']);
|
|
$avatar_link = "uploads/users/$user_id/$user_avatar";
|
|
$ticket_reply_time_worked = date_create($row['ticket_reply_time_worked']);
|
|
}
|
|
|
|
$sql_ticket_reply_attachments = mysqli_query(
|
|
$mysqli,
|
|
"SELECT * FROM ticket_attachments
|
|
WHERE ticket_attachment_reply_id = $ticket_reply_id
|
|
AND ticket_attachment_ticket_id = $ticket_id"
|
|
);
|
|
|
|
?>
|
|
|
|
<div class="card card-outline <?php if ($ticket_reply_type == 'Internal') { echo "card-dark"; } elseif ($ticket_reply_type == 'Client') {echo "card-warning"; } else { echo "card-info"; } ?> mb-3">
|
|
<div class="card-header">
|
|
<h3 class="card-title">
|
|
<div class="media">
|
|
<?php if (!empty($user_avatar)) { ?>
|
|
<img src="<?php echo $avatar_link; ?>" alt="User Avatar" class="img-size-50 mr-3 img-circle">
|
|
<?php } else { ?>
|
|
<span class="fa-stack fa-2x">
|
|
<i class="fa fa-circle fa-stack-2x text-secondary"></i>
|
|
<span class="fa fa-stack-1x text-white"><?php echo $user_initials; ?></span>
|
|
</span>
|
|
<?php } ?>
|
|
|
|
<div class="media-body">
|
|
<?php echo $ticket_reply_by_display; ?>
|
|
<div>
|
|
<small class="text-muted"><?php echo $ticket_reply_created_at; ?> <?php if (!empty($ticket_reply_updated_at)) { echo "modified: $ticket_reply_updated_at"; } ?></small>
|
|
</div>
|
|
<?php if ($ticket_reply_type !== "Client") { ?>
|
|
<div>
|
|
<small class="text-muted">Time worked: <?php echo date_format($ticket_reply_time_worked, 'H:i:s'); ?></small>
|
|
</div>
|
|
<?php } ?>
|
|
</div>
|
|
</div>
|
|
</h3>
|
|
|
|
<?php if ($ticket_reply_type !== "Client" && $ticket_status !== "Closed") { ?>
|
|
<div class="card-tools">
|
|
<div class="dropdown dropleft">
|
|
<button class="btn btn-tool" type="button" id="dropdownMenuButton" data-toggle="dropdown">
|
|
<i class="fas fa-fw fa-ellipsis-v"></i>
|
|
</button>
|
|
<div class="dropdown-menu">
|
|
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#replyEditTicketModal<?php echo $ticket_reply_id; ?>">
|
|
<i class="fas fa-fw fa-edit text-secondary mr-2"></i>Edit
|
|
</a>
|
|
<?php if ($session_user_role == 3) { ?>
|
|
<div class="dropdown-divider"></div>
|
|
<a class="dropdown-item text-danger confirm-link" href="post.php?archive_ticket_reply=<?php echo $ticket_reply_id; ?>">
|
|
<i class="fas fa-fw fa-archive mr-2"></i>Archive
|
|
</a>
|
|
<?php } ?>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
<?php } ?>
|
|
|
|
</div>
|
|
|
|
<div class="card-body prettyContent">
|
|
<?php echo $ticket_reply; ?>
|
|
|
|
<?php
|
|
while ($ticket_attachment = mysqli_fetch_array($sql_ticket_reply_attachments)) {
|
|
$name = nullable_htmlentities($ticket_attachment['ticket_attachment_name']);
|
|
$ref_name = nullable_htmlentities($ticket_attachment['ticket_attachment_reference_name']);
|
|
echo "<hr><i class='fas fa-fw fa-paperclip text-secondary mr-2'></i><a target='_blank' href='uploads/tickets/$ticket_id/$ref_name'>$name</a><div class='mt-1'><i class='fas fa-fw fa-download text-secondary mr-2'></i><a href='uploads/tickets/$ticket_id/$ref_name' download='$name'>Download</a></div>";
|
|
}
|
|
?>
|
|
</div>
|
|
|
|
</div>
|
|
|
|
<?php
|
|
|
|
require("ticket_reply_edit_modal.php");
|
|
|
|
}
|
|
|
|
?>
|
|
|
|
</div>
|
|
|
|
<div class="col-md-3">
|
|
|
|
<!-- Client card -->
|
|
<div class="card card-body card-outline card-primary mb-3">
|
|
<h5><strong><?php echo $client_name; ?></strong></h5>
|
|
<?php
|
|
if (!empty($location_phone)) { ?>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-phone text-secondary ml-1 mr-2 mb-2"></i><?php echo $location_phone; ?>
|
|
</div>
|
|
<?php } ?>
|
|
|
|
<?php
|
|
if (!empty($client_tags_display)) { ?>
|
|
<div class="mt-1"><?php echo $client_tags_display; ?></div>
|
|
<?php } ?>
|
|
</div>
|
|
<!-- End Client card -->
|
|
|
|
<!-- Contact card -->
|
|
<div class="card card-body card-outline card-dark mb-3">
|
|
<h4 class="text-secondary">Contact</h4>
|
|
|
|
<?php if (!empty($contact_id)) { ?>
|
|
|
|
<div>
|
|
<i class="fa fa-fw fa-user text-secondary ml-1 mr-2"></i><a href="#" data-toggle="modal" data-target="#editTicketContactModal<?php echo $ticket_id; ?>"><strong><?php echo $contact_name; ?></strong>
|
|
</a>
|
|
</div>
|
|
|
|
<?php
|
|
|
|
if (!empty($location_name)) { ?>
|
|
<div class="mt-2">
|
|
<i class="fa fa-fw fa-map-marker-alt text-secondary ml-1 mr-2"></i><?php echo $location_name; ?>
|
|
</div>
|
|
<?php }
|
|
|
|
if (!empty($contact_email)) { ?>
|
|
<div class="mt-2">
|
|
<i class="fa fa-fw fa-envelope text-secondary ml-1 mr-2"></i><a href="mailto:<?php echo $contact_email; ?>"><?php echo $contact_email; ?></a>
|
|
</div>
|
|
<?php }
|
|
|
|
if (!empty($contact_phone)) { ?>
|
|
<div class="mt-2">
|
|
<i class="fa fa-fw fa-phone text-secondary ml-1 mr-2"></i><a href="tel:<?php echo $contact_phone; ?>"><?php echo $contact_phone; ?></a>
|
|
</div>
|
|
<?php }
|
|
|
|
if (!empty($contact_mobile)) { ?>
|
|
<div class="mt-2">
|
|
<i class="fa fa-fw fa-mobile-alt text-secondary ml-1 mr-2"></i><a href="tel:<?php echo $contact_mobile; ?>"><?php echo $contact_mobile; ?></a>
|
|
</div>
|
|
<?php } ?>
|
|
|
|
<hr>
|
|
|
|
<?php
|
|
|
|
$sql_prev_ticket = "SELECT ticket_id, ticket_created_at, ticket_subject, ticket_status, ticket_assigned_to FROM tickets WHERE ticket_contact_id = $contact_id AND ticket_id <> $ticket_id ORDER BY ticket_id DESC LIMIT 1";
|
|
$row = mysqli_fetch_assoc(mysqli_query($mysqli, $sql_prev_ticket));
|
|
|
|
$prev_ticket_id = intval($row['ticket_id']);
|
|
$prev_ticket_subject = htmlentities($row['ticket_subject']);
|
|
$prev_ticket_status = htmlentities($row['ticket_status']);
|
|
?>
|
|
|
|
<div>
|
|
<i class="fa fa-fw fa-history text-secondary ml-1 mr-2"></i><b>Previous ticket:</b>
|
|
<a href="ticket.php?ticket_id=<?php echo $prev_ticket_id; ?>"><?php echo $prev_ticket_subject; ?></a>
|
|
</div>
|
|
<div class="mt-1">
|
|
<?php if ($prev_ticket_status == 'Open') { ?>
|
|
<i class="fa fa-fw fa-hourglass-start text-secondary ml-1 mr-2"></i><strong>Status:</strong>
|
|
<span class="text-danger"><?php echo $prev_ticket_status; ?></span>
|
|
<?php } else { ?>
|
|
<i class="fa fa-fw fa-hourglass-start text-secondary ml-1 mr-2"></i><strong>Status:</strong>
|
|
<span class="text-success"><?php echo $prev_ticket_status; ?></span>
|
|
<?php } ?>
|
|
</div>
|
|
|
|
<?php } else { ?>
|
|
<div>
|
|
<a href="#" data-toggle="modal" data-target="#editTicketContactModal<?php echo $ticket_id; ?>"><i class="fa fa-fw fa-plus mr-2"></i>Add a Contact</a>
|
|
</div>
|
|
<?php } ?>
|
|
</div>
|
|
<!-- End contact card -->
|
|
|
|
|
|
<!-- Ticket watchers card -->
|
|
<div class="card card-body card-outline card-dark mb-3">
|
|
<h4 class="text-secondary">Watchers</h4>
|
|
|
|
<div>
|
|
<a href="#" data-toggle="modal" data-target="#addTicketWatcherModal"><i class="fa fa-fw fa-plus mr-2"></i>Add a Watcher</a>
|
|
</div>
|
|
|
|
<?php
|
|
// Get Watchers
|
|
$sql_ticket_watchers = mysqli_query($mysqli, "SELECT * FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id ORDER BY watcher_email DESC");
|
|
while ($ticket_watcher_row = mysqli_fetch_array($sql_ticket_watchers)) {
|
|
$ticket_watcher_email = $ticket_watcher_row['watcher_email'];
|
|
?>
|
|
<div class='mt-1'>
|
|
<i class="fa fa-fw fa-eye text-secondary ml-1 mr-2"></i><?php echo $ticket_watcher_email; ?>
|
|
</div>
|
|
<?php } ?>
|
|
|
|
</div>
|
|
<!-- End Ticket watchers card -->
|
|
|
|
<!-- Ticket Details card -->
|
|
<div class="card card-body card-outline card-dark mb-3">
|
|
<h4 class="text-secondary">Details</h4>
|
|
<div>
|
|
<i class="fa fa-fw fa-thermometer-half text-secondary ml-1 mr-2"></i><a href="#" data-toggle="modal" data-target="#editTicketPriorityModal<?php echo $ticket_id; ?>"><?php echo $ticket_priority_display; ?></a>
|
|
</div>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-calendar text-secondary ml-1 mr-2"></i>Created: <?php echo $ticket_created_at; ?>
|
|
</div>
|
|
<div class="mt-2">
|
|
<i class="fa fa-fw fa-history text-secondary ml-1 mr-2"></i>Updated: <strong><?php echo $ticket_updated_at; ?></strong>
|
|
</div>
|
|
|
|
<?php
|
|
if ($ticket_status == "Closed") {
|
|
$sql_closed_by = mysqli_query($mysqli, "SELECT * FROM tickets, users WHERE ticket_closed_by = user_id");
|
|
$row = mysqli_fetch_array($sql_closed_by);
|
|
$ticket_closed_by_display = nullable_htmlentities($row['user_name']);
|
|
?>
|
|
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-user text-secondary ml-1 mr-2"></i>Closed by: <?php echo ucwords($ticket_closed_by_display); ?>
|
|
</div>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-comment-dots text-secondary ml-1 mr-2"></i>Feedback: <?php echo $ticket_feedback; ?>
|
|
</div>
|
|
<?php } ?>
|
|
|
|
<?php if (!empty($ticket_total_reply_time)) { ?>
|
|
<div class="mt-1">
|
|
<i class="far fa-fw fa-clock text-secondary ml-1 mr-2"></i>Total time worked: <?php echo $ticket_total_reply_time; ?>
|
|
</div>
|
|
<?php } ?>
|
|
</div>
|
|
<!-- End Ticket details card -->
|
|
|
|
<!-- Asset card -->
|
|
<div class="card card-body card-outline card-dark mb-3">
|
|
<h4 class="text-secondary">Asset</h4>
|
|
|
|
<?php if ($asset_id == 0) { ?>
|
|
|
|
<div>
|
|
<a href="#" data-toggle="modal" data-target="#editTicketAssetModal<?php echo $ticket_id; ?>"><i class="fa fa-fw fa-plus mr-2"></i>Add an Asset</a>
|
|
</div>
|
|
|
|
<?php } else { ?>
|
|
|
|
<div>
|
|
<i class="fa fa-fw fa-desktop text-secondary ml-1 mr-2"></i><strong><?php echo $asset_name; ?></strong>
|
|
</div>
|
|
|
|
<?php if (!empty($asset_os)) { ?>
|
|
<div class="mt-1">
|
|
<i class="fab fa-fw fa-microsoft text-secondary ml-1 mr-2"></i><?php echo $asset_os; ?>
|
|
</div>
|
|
<?php }
|
|
|
|
if (!empty($asset_ip)) { ?>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-network-wired text-secondary ml-1 mr-2"></i><?php echo $asset_ip; ?>
|
|
</div>
|
|
<?php }
|
|
|
|
if (!empty($asset_make)) { ?>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-tag text-secondary ml-1 mr-2"></i>Model: <?php echo "$asset_make $asset_model"; ?>
|
|
</div>
|
|
<?php }
|
|
|
|
if (!empty($asset_serial)) { ?>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-barcode text-secondary ml-1 mr-2"></i>Service Tag: <?php echo $asset_serial; ?>
|
|
</div>
|
|
<?php }
|
|
|
|
if (!empty($asset_warranty_expire)) { ?>
|
|
<div class="mt-1">
|
|
<i class="far fa-fw fa-calendar-alt text-secondary ml-1 mr-2"></i>Warranty expires: <strong><?php echo $asset_warranty_expire ?></strong>
|
|
</div>
|
|
<?php }
|
|
|
|
if ($ticket_asset_count > 0) { ?>
|
|
|
|
<button class="btn btn-block btn-secondary mt-2" data-toggle="modal" data-target="#assetTicketsModal">Service History (<?php echo $ticket_asset_count; ?>)</button>
|
|
|
|
<div class="modal" id="assetTicketsModal" tabindex="-1">
|
|
<div class="modal-dialog modal-lg">
|
|
<div class="modal-content bg-dark">
|
|
<div class="modal-header">
|
|
<h5 class="modal-title"><i class="fa fa-fw fa-desktop"></i> <?php echo $asset_name; ?></h5>
|
|
<button type="button" class="close text-white" data-dismiss="modal">
|
|
<span>×</span>
|
|
</button>
|
|
</div>
|
|
|
|
<div class="modal-body bg-white">
|
|
<?php
|
|
// Query is run from client_assets.php
|
|
while ($row = mysqli_fetch_array($sql_asset_tickets)) {
|
|
$service_ticket_id = intval($row['ticket_id']);
|
|
$service_ticket_prefix = nullable_htmlentities($row['ticket_prefix']);
|
|
$service_ticket_number = intval($row['ticket_number']);
|
|
$service_ticket_subject = nullable_htmlentities($row['ticket_subject']);
|
|
$service_ticket_status = nullable_htmlentities($row['ticket_status']);
|
|
$service_ticket_created_at = nullable_htmlentities($row['ticket_created_at']);
|
|
$service_ticket_updated_at = nullable_htmlentities($row['ticket_updated_at']);
|
|
?>
|
|
<p>
|
|
<i class="fas fa-fw fa-ticket-alt"></i>
|
|
Ticket: <a href="ticket.php?ticket_id=<?php echo $service_ticket_id; ?>"><?php echo "$service_ticket_prefix$service_ticket_number" ?></a> <?php echo "on $service_ticket_created_at - <b>$service_ticket_subject</b> ($service_ticket_status)"; ?>
|
|
</p>
|
|
<?php
|
|
}
|
|
?>
|
|
</div>
|
|
<div class="modal-footer bg-white">
|
|
<button type="button" class="btn btn-secondary" data-dismiss="modal">Close</button>
|
|
</div>
|
|
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<?php } // End Ticket asset Count ?>
|
|
|
|
<?php } // End if asset_id == 0 else ?>
|
|
|
|
</div>
|
|
<!-- End Asset card -->
|
|
|
|
<!-- Vendor card -->
|
|
<div class="card card-body card-outline card-dark mb-3">
|
|
<h4 class="text-secondary">Vendor</h4>
|
|
<?php if (empty($vendor_id)) { ?>
|
|
<div>
|
|
<a href="#" data-toggle="modal" data-target="#editTicketVendorModal<?php echo $ticket_id; ?>"><i class="fa fa-fw fa-plus mr-2"></i>Add a Vendor</a>
|
|
</div>
|
|
<?php } else { ?>
|
|
<div>
|
|
<i class="fa fa-fw fa-building text-secondary ml-1 mr-2"></i><strong><?php echo $vendor_name; ?></strong>
|
|
</div>
|
|
<?php
|
|
|
|
if (!empty($vendor_contact_name)) { ?>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-user text-secondary ml-1 mr-2"></i><?php echo $vendor_contact_name; ?>
|
|
</div>
|
|
<?php }
|
|
|
|
if (!empty($ticket_vendor_ticket_number)) { ?>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-tag text-secondary ml-1 mr-2"></i><?php echo $ticket_vendor_ticket_number; ?>
|
|
</div>
|
|
<?php }
|
|
|
|
if (!empty($vendor_email)) { ?>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-envelope text-secondary ml-1 mr-2"></i><a href="mailto:<?php echo $vendor_email; ?>"><?php echo $vendor_email; ?></a>
|
|
</div>
|
|
<?php }
|
|
|
|
if (!empty($vendor_phone)) { ?>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-phone text-secondary ml-1 mr-2"></i><?php echo $vendor_phone; ?>
|
|
</div>
|
|
<?php }
|
|
|
|
if (!empty($vendor_website)) { ?>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-globe text-secondary ml-1 mr-2"></i><?php echo $vendor_website; ?>
|
|
</div>
|
|
<?php } ?>
|
|
|
|
<?php } //End Else ?>
|
|
</div>
|
|
<!-- End Vendor card -->
|
|
|
|
<form action="post.php" method="post">
|
|
<input type="hidden" name="ticket_id" value="<?php echo $ticket_id; ?>">
|
|
<input type="hidden" name="ticket_status" value="<?php echo $ticket_status; ?>">
|
|
<div class="form-group">
|
|
<label>Assigned to</label>
|
|
<div class="input-group">
|
|
<div class="input-group-prepend">
|
|
<span class="input-group-text"><i class="fa fa-fw fa-user"></i></span>
|
|
</div>
|
|
<select class="form-control select2" name="assigned_to" <?php if ($ticket_status == "Closed") {echo "disabled";} ?>>
|
|
<option value="0">Not Assigned</option>
|
|
<?php
|
|
|
|
while ($row = mysqli_fetch_array($sql_assign_to_select)) {
|
|
$user_id = intval($row['user_id']);
|
|
$user_name = nullable_htmlentities($row['user_name']); ?>
|
|
<option <?php if ($ticket_assigned_to == $user_id) { echo "selected"; } ?> value="<?php echo $user_id; ?>"><?php echo $user_name; ?></option>
|
|
<?php } ?>
|
|
</select>
|
|
<div class="input-group-append">
|
|
<button type="submit" class="btn btn-primary" name="assign_ticket" <?php if ($ticket_status == "Closed") {echo "disabled";} ?>><i class="fas fa-check"></i></button>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</form>
|
|
|
|
<?php if ($config_module_enable_accounting) { ?>
|
|
<div class="card card-body card-outline card-dark mb-2">
|
|
<div class="">
|
|
<a href="#" class="btn btn-info btn-block" href="#" data-toggle="modal" data-target="#addInvoiceFromTicketModal">
|
|
<i class="fas fa-fw fa-file-invoice mr-2"></i>Invoice Ticket
|
|
</a>
|
|
<?php
|
|
if ($ticket_status !== "Closed") { ?>
|
|
<a href="post.php?close_ticket=<?php echo $ticket_id; ?>" class="btn btn-secondary btn-block confirm-link">
|
|
<i class="fas fa-fw fa-gavel mr-2"></i>Close Ticket
|
|
</a>
|
|
<?php } ?>
|
|
</div>
|
|
</div>
|
|
<?php } ?>
|
|
|
|
</div>
|
|
|
|
</div>
|
|
|
|
<?php
|
|
require_once("ticket_edit_modal.php");
|
|
require_once("ticket_edit_contact_modal.php");
|
|
require_once("ticket_edit_asset_modal.php");
|
|
require_once("ticket_edit_vendor_modal.php");
|
|
require_once("ticket_add_watcher_modal.php");
|
|
require_once("ticket_edit_priority_modal.php");
|
|
require_once("ticket_change_client_modal.php");
|
|
require_once("ticket_merge_modal.php");
|
|
require_once("ticket_invoice_add_modal.php");
|
|
|
|
}
|
|
|
|
}
|
|
|
|
require_once("footer.php");
|
|
|
|
if ($ticket_status !== "Closed") { ?>
|
|
<!-- Ticket Time Tracking JS -->
|
|
<script src="js/ticket_time_tracking.js"></script>
|
|
|
|
<!-- Ticket collision detect JS (jQuery is called in footer, so collision detection script MUST be below it) -->
|
|
<script src="js/ticket_collision_detection.js"></script>
|
|
<script src="js/ticket_button_respond_note.js"></script>
|
|
<?php } ?>
|
|
|
|
<script src="js/pretty_content.js"></script>
|