mirror of
https://github.com/itflow-org/itflow
synced 2026-11-14 00:17:24 +00:00
376 lines
21 KiB
PHP
376 lines
21 KiB
PHP
<?php
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require_once '../../../includes/modal_header.php';
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enforceUserPermission('module_support', 2);
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// Tickets with no client stay visible to restricted agents - clientScopeSql() includes 0
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$access_permission_query_overide = clientScopeSql('ticket_client_id');
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$ticket_id = intval($_GET['id']);
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$sql = mysqli_query($mysqli, "SELECT client_id, client_name, ticket_asset_id, ticket_assigned_to, ticket_billable,
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ticket_category, ticket_contact_id, ticket_created_at, ticket_details, ticket_due_at,
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ticket_location_id, ticket_number, ticket_prefix, ticket_priority, ticket_project_id,
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ticket_subject, ticket_vendor_id, ticket_vendor_ticket_number FROM tickets LEFT JOIN clients ON client_id = ticket_client_id WHERE ticket_id = $ticket_id $access_permission_query_overide LIMIT 1");
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$row = mysqli_fetch_assoc($sql);
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$client_id = intval($row['client_id']);
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$client_name = escapeHtml($row['client_name']);
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$ticket_prefix = escapeHtml($row['ticket_prefix']);
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$ticket_number = intval($row['ticket_number']);
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$ticket_category = intval($row['ticket_category']);
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$ticket_subject = escapeHtml($row['ticket_subject']);
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$ticket_details = escapeHtml($row['ticket_details']);
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$ticket_priority = escapeHtml($row['ticket_priority']);
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$ticket_billable = intval($row['ticket_billable']);
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$ticket_vendor_ticket_number = escapeHtml($row['ticket_vendor_ticket_number']);
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$ticket_created_at = escapeHtml($row['ticket_created_at']);
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$ticket_due_at = escapeHtml($row['ticket_due_at']);
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$ticket_assigned_to = intval($row['ticket_assigned_to']);
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$contact_id = intval($row['ticket_contact_id']);
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$asset_id = intval($row['ticket_asset_id']);
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$location_id = intval($row['ticket_location_id']);
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$vendor_id = intval($row['ticket_vendor_id']);
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$project_id = intval($row['ticket_project_id']);
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if ($client_id) {
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enforceClientAccess();
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}
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// Additional Assets Selected
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$additional_assets_array = array();
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$sql_additional_assets = mysqli_query($mysqli, "SELECT asset_id FROM ticket_assets WHERE ticket_id = $ticket_id");
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while ($row = mysqli_fetch_assoc($sql_additional_assets)) {
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$additional_asset_id = intval($row['asset_id']);
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$additional_assets_array[] = $additional_asset_id;
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}
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ob_start();
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?>
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<div class="modal-header bg-dark">
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<h5 class="modal-title"><i class="fa fa-fw fa-life-ring me-2"></i>Edit ticket <small class="ms-1 opacity-75"><?= "$ticket_prefix$ticket_number" ?></small></h5>
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<button type="button" class="btn-close btn-close-white" data-bs-dismiss="modal"></button>
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</div>
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<form action="post.php" method="post" autocomplete="off">
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<input type="hidden" name="csrf_token" value="<?= $_SESSION['csrf_token'] ?>">
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<input type="hidden" name="ticket_id" value="<?= $ticket_id ?>">
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<div class="modal-body">
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<?php if ($client_id) { ?>
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<ul class="nav nav-pills nav-justified mb-3">
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<li class="nav-item">
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<a class="nav-link active" data-bs-toggle="pill" href="#pills-details"><i class="fa fa-fw fa-life-ring me-2"></i>Details</a>
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</li>
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<li class="nav-item">
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<a class="nav-link" data-bs-toggle="pill" href="#pills-contacts"><i class="fa fa-fw fa-user me-2"></i>Contact</a>
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</li>
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<li class="nav-item">
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<a class="nav-link" data-bs-toggle="pill" href="#pills-assignment"><i class="fa fa-fw fa-link me-2"></i>Related</a>
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</li>
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</ul>
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<hr>
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<?php } ?>
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<div class="tab-content" <?php if (lookupUserPermission('module_support') <= 1) { echo 'inert'; } ?>>
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<div class="tab-pane fade show active" id="pills-details">
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<div class="mb-3">
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<label>Subject <strong class="text-danger">*</strong></label>
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<div class="input-group">
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<span class="input-group-text"><i class="fa fa-fw fa-tag"></i></span>
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<input type="text" class="form-control" name="subject" maxlength="500" value="<?= $ticket_subject ?>" placeholder="Subject" required>
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</div>
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</div>
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<div class="mb-3">
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<textarea class="form-control tinymceTicket" rows="8" name="details"><?= $ticket_details ?></textarea>
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</div>
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<div class="row">
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<div class="col">
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<div class="mb-3">
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<label>Priority <strong class="text-danger">*</strong></label>
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<div class="input-group">
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<span class="input-group-text"><i class="fa fa-fw fa-thermometer-half"></i></span>
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<select class="form-select select2" name="priority" required>
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<option <?php if ($ticket_priority == 'Low') { echo "selected"; } ?> data-color="var(--bs-info)">Low</option>
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<option <?php if ($ticket_priority == 'Medium') { echo "selected"; } ?> data-color="var(--bs-warning)">Medium</option>
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<option <?php if ($ticket_priority == 'High') { echo "selected"; } ?> data-color="var(--bs-danger)">High</option>
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<option <?php if ($ticket_priority == 'Urgent') { echo "selected"; } ?> data-color="var(--bs-emphasis-color)">Urgent</option>
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</select>
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</div>
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</div>
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</div>
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<div class="col">
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<div class="mb-3">
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<label>Category</label>
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<div class="input-group">
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<span class="input-group-text"><i class="fa fa-fw fa-layer-group"></i></span>
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<select class="form-select select2" name="category_id">
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<option value="0">- Uncategorized -</option>
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<?php
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$sql_categories = mysqli_query($mysqli, "SELECT category_id, category_name, category_color, category_icon FROM categories WHERE category_type = 'Ticket' AND category_archived_at IS NULL ORDER BY category_name ASC");
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while ($row = mysqli_fetch_assoc($sql_categories)) {
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$category_id = intval($row['category_id']);
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$category_name = escapeHtml($row['category_name']);
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?>
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<option <?php if ($ticket_category == $category_id) {echo "selected";} ?> value="<?= $category_id ?>"<?= selectOptionColor($row['category_color'] ?? '', $row['category_icon'] ?? '') ?>><?= $category_name ?></option>
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<?php } ?>
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</select>
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<button class="btn btn-secondary ajax-modal" title="New category" type="button"
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data-modal-url="../admin/modals/category/category_add.php?category=Ticket">
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<i class="fas fa-fw fa-plus"></i>
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</button>
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</div>
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</div>
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</div>
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</div>
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<div class="row">
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<div class="col">
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<div class="mb-3">
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<label>Assigned to</label>
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<div class="input-group">
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<span class="input-group-text"><i class="fa fa-fw fa-user-check"></i></span>
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<select class="form-select select2" name="assigned_to">
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<option value="0">Unassigned</option>
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<?php
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$sql = mysqli_query(
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$mysqli,
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"SELECT user_id, user_name, user_avatar FROM users
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WHERE user_role_id > 1
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AND user_type = 1
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AND user_status = 1
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AND user_archived_at IS NULL
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ORDER BY user_name ASC"
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);
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while ($row = mysqli_fetch_assoc($sql)) {
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$user_id = intval($row['user_id']);
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$user_name = escapeHtml($row['user_name']); ?>
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<option <?php if ($ticket_assigned_to === $user_id) { echo "selected"; } ?> value="<?= $user_id ?>"<?= selectOptionUser($row['user_id'], $row['user_name'], $row['user_avatar'] ?? '') ?>><?= $user_name ?></option>
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<?php } ?>
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</select>
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</div>
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</div>
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</div>
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<div class="col">
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<div class="mb-3">
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<label>Due date</label>
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<div class="input-group">
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<span class="input-group-text"><i class="fa fa-fw fa-calendar-check"></i></span>
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<input type="datetime-local" class="form-control" name="due" value="<?= $ticket_due_at ?>">
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</div>
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</div>
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</div>
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</div>
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<?php if ($config_module_enable_accounting && lookupUserPermission("module_sales") >= 2) { ?>
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<div class="mb-3">
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<div class="form-check form-switch">
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<input type="checkbox" class="form-check-input" name="billable" <?php if ($ticket_billable == 1) { echo "checked"; } ?> value="1" id="billableSwitch<?= $ticket_id ?>">
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<label class="form-check-label" for="billableSwitch<?= $ticket_id ?>">Billable</label>
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</div>
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</div>
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<?php } else { ?>
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<!-- No switch for this user, so carry the current value through untouched -->
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<input type="hidden" name="billable" value="<?= $ticket_billable ?>">
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<?php } ?>
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</div>
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<?php if ($client_id) { ?>
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<div class="tab-pane fade" id="pills-contacts">
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<div class="mb-3">
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<label>Contact</label>
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<div class="input-group">
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<span class="input-group-text"><i class="fa fa-fw fa-user"></i></span>
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<select class="form-select select2" name="contact_id">
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<option value="0">No contact</option>
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<?php
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$sql_client_contacts_select = mysqli_query($mysqli, "SELECT contact_id, contact_name, contact_client_id, contact_photo, contact_title, contact_primary, contact_technical FROM contacts WHERE contact_client_id = $client_id AND contact_archived_at IS NULL ORDER BY contact_primary DESC, contact_technical DESC, contact_name ASC");
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while ($row = mysqli_fetch_assoc($sql_client_contacts_select)) {
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$contact_id_select = intval($row['contact_id']);
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$contact_name_select = escapeHtml($row['contact_name']);
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?>
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<option value="<?= $contact_id_select ?>" <?php if ($contact_id_select == $contact_id) { echo "selected"; } ?><?= selectOptionContact($row['contact_client_id'] ?? 0, $row['contact_name'], $row['contact_photo'] ?? '', contactOptionDescription($row), $row['contact_id'] ?? 0) ?>><?= $contact_name_select ?></option>
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<?php } ?>
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</select>
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</div>
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</div>
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<?php if (!empty($config_smtp_provider)) { ?>
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<div class="mb-3">
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<div class="form-check">
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<input class="form-check-input" type="checkbox" name="contact_notify" value="1" id="checkNotifyContact">
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<label class="form-check-label" for="checkNotifyContact">
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Email the contact a link to this ticket
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</label>
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</div>
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</div>
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<?php } ?>
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</div>
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<div class="tab-pane fade" id="pills-assignment">
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<div class="mb-3">
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<label>Primary asset</label>
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<div class="input-group">
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<span class="input-group-text"><i class="fa fa-fw fa-desktop"></i></span>
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<select class="form-select select2" name="asset_id">
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<option value="0">- None -</option>
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<?php
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$sql_assets = mysqli_query($mysqli, "SELECT asset_id, asset_name, asset_type, asset_make, asset_model, contact_name FROM assets LEFT JOIN contacts ON contact_id = asset_contact_id WHERE asset_client_id = $client_id AND asset_archived_at IS NULL ORDER BY asset_name ASC");
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while ($row = mysqli_fetch_assoc($sql_assets)) {
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$asset_id_select = intval($row['asset_id']);
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$asset_name_select = escapeHtml($row['asset_name']);
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$asset_contact_name_select = escapeHtml($row['contact_name']);
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?>
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<option <?php if ($asset_id == $asset_id_select) { echo "selected"; } ?> value="<?= $asset_id_select ?>"<?= selectOptionAsset($row['asset_type'] ?? '', trim(($row['asset_make'] ?? '') . ' ' . ($row['asset_model'] ?? ''))) ?>><?= $asset_contact_name_select ? "$asset_name_select ($asset_contact_name_select)" : $asset_name_select ?></option>
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<?php
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}
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?>
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</select>
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</div>
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</div>
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<div class="mb-3">
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<label>Other assets</label>
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<div class="input-group">
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<span class="input-group-text"><i class="fa fa-fw fa-desktop"></i></span>
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<select class="form-select select2" name="additional_assets[]" data-placeholder="- Any other assets involved -" multiple>
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<option value=""></option>
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<?php
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$sql_assets = mysqli_query($mysqli, "SELECT asset_id, asset_name, asset_type, asset_make, asset_model, contact_name FROM assets LEFT JOIN contacts ON contact_id = asset_contact_id WHERE asset_client_id = $client_id AND asset_id != $asset_id AND asset_archived_at IS NULL ORDER BY asset_name ASC");
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while ($row = mysqli_fetch_assoc($sql_assets)) {
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$asset_id_select = intval($row['asset_id']);
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$asset_name_select = escapeHtml($row['asset_name']);
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$asset_contact_name_select = escapeHtml($row['contact_name']);
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?>
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<option value="<?= $asset_id_select ?>"
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<?php if (in_array($asset_id_select, $additional_assets_array)) { echo "selected"; } ?>
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<?= selectOptionAsset($row['asset_type'] ?? '', trim(($row['asset_make'] ?? '') . ' ' . ($row['asset_model'] ?? ''))) ?>><?= $asset_contact_name_select ? "$asset_name_select ($asset_contact_name_select)" : $asset_name_select ?></option>
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<?php } ?>
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</select>
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</div>
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</div>
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<div class="mb-3">
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<label>Location</label>
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<div class="input-group">
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<span class="input-group-text"><i class="fa fa-fw fa-map-marker-alt"></i></span>
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<select class="form-select select2" name="location_id">
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<option value="0">- None -</option>
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<?php
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$sql_locations = mysqli_query($mysqli, "SELECT location_id, location_name FROM locations WHERE location_client_id = $client_id AND location_archived_at IS NULL ORDER BY location_name ASC");
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while ($row = mysqli_fetch_assoc($sql_locations)) {
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$location_id_select = intval($row['location_id']);
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$location_name_select = escapeHtml($row['location_name']);
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?>
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<option <?php if ($location_id == $location_id_select) { echo "selected"; } ?> value="<?= $location_id_select ?>"><?= $location_name_select ?></option>
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<?php
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}
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?>
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</select>
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</div>
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</div>
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<div class="row">
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<div class="col">
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<div class="mb-3">
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<label>Vendor</label>
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<div class="input-group">
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<span class="input-group-text"><i class="fa fa-fw fa-building"></i></span>
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<select class="form-select select2" name="vendor_id">
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<option value="0">- None -</option>
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<?php
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$sql_vendors = mysqli_query($mysqli, "SELECT vendor_id, vendor_name, vendor_description, vendor_archived_at FROM vendors
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WHERE vendor_client_id = $client_id AND (vendor_archived_at IS NULL OR vendor_id = $vendor_id)
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ORDER BY vendor_favorite DESC, vendor_name ASC");
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while ($row = mysqli_fetch_assoc($sql_vendors)) {
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$vendor_id_select = intval($row['vendor_id']);
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$vendor_name_select = escapeHtml($row['vendor_name']) . ($row['vendor_archived_at'] ? ' (archived)' : '');
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?>
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<option <?php if ($vendor_id == $vendor_id_select) { echo "selected"; } ?> value="<?= $vendor_id_select ?>"<?= selectOptionVendor($row['vendor_name'], $row['vendor_description']) ?>><?= $vendor_name_select ?></option>
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<?php
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}
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?>
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</select>
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</div>
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</div>
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</div>
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<div class="col">
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<div class="mb-3">
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<label>Vendor's ticket number</label>
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<div class="input-group">
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<span class="input-group-text"><i class="fa fa-fw fa-tag"></i></span>
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<input type="text" class="form-control" name="vendor_ticket_number" placeholder="Their reference for this issue" maxlength="255" value="<?= $ticket_vendor_ticket_number ?>">
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</div>
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</div>
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</div>
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</div>
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<div class="mb-3">
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<label>Project</label>
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<div class="input-group">
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<span class="input-group-text"><i class="fa fa-fw fa-project-diagram"></i></span>
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<select class="form-select select2" name="project_id">
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<option value="0">- None -</option>
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<?php
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$sql_projects = mysqli_query($mysqli, "SELECT project_id, project_name FROM projects WHERE (project_client_id = $client_id OR project_client_id = 0) AND project_completed_at IS NULL AND project_archived_at IS NULL ORDER BY project_name ASC");
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while ($row = mysqli_fetch_assoc($sql_projects)) {
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$project_id_select = intval($row['project_id']);
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$project_name_select = escapeHtml($row['project_name']); ?>
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<option <?php if ($project_id == $project_id_select) { echo "selected"; } ?> value="<?= $project_id_select ?>"><?= $project_name_select ?></option>
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<?php } ?>
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</select>
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</div>
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</div>
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</div>
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<?php } // End client_id check ?>
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</div>
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</div>
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<div class="modal-footer">
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<button type="submit" name="edit_ticket" class="btn btn-primary text-bold"><i class="fa fa-check me-2"></i>Save changes</button>
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<button type="button" class="btn btn-light" data-bs-dismiss="modal"><i class="fa fa-times me-2"></i>Cancel</button>
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</div>
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</form>
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<?php
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require_once '../../../includes/modal_footer.php';
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