mirror of
https://github.com/itflow-org/itflow
synced 2026-08-05 15:17:17 +00:00
221 lines
9.7 KiB
PHP
221 lines
9.7 KiB
PHP
<?php
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/*
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* Ticket kanban view
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*
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* Included by tickets.php, which owns the filters and sets the query parts
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* this page runs. Should not be accessed directly.
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*/
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isset($mysqli) || die("Direct file access is not allowed");
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/*
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* Columns are the active ticket statuses. Closed (5) is excluded - a board
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* column of every ticket ever closed is not something anyone drags between.
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*/
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$status_sql = mysqli_query($mysqli, "SELECT ticket_status_id, ticket_status_name, ticket_status_color, ticket_status_order, ticket_status_pauses_sla FROM ticket_statuses WHERE ticket_status_active = 1 AND ticket_status_id != 5 ORDER BY ticket_status_order");
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$statuses = array();
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while ($row = mysqli_fetch_assoc($status_sql)) {
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$status_id = intval($row['ticket_status_id']);
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$statuses[$status_id] = array(
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'id' => $status_id,
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'name' => escapeHtml($row['ticket_status_name']),
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'color' => escapeHtml($row['ticket_status_color']),
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'pauses_sla' => intval($row['ticket_status_pauses_sla']),
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'tickets' => array()
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);
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}
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$ordering_snippet = "ORDER BY
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CASE
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WHEN ticket_priority = 'Urgent' THEN 0
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WHEN ticket_priority = 'High' THEN 1
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WHEN ticket_priority = 'Medium' THEN 2
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WHEN ticket_priority = 'Low' THEN 3
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ELSE 4
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END,
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ticket_id DESC";
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if ($config_ticket_ordering == 1) {
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$ordering_snippet = "ORDER BY ticket_order ASC";
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}
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/*
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* Same WHERE clause the list view runs, so the filter bar means the same
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* thing in both views. The old kanban query built its own subset and quietly
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* ignored the SLA, priority and billing filters.
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*/
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$sql = mysqli_query($mysqli,
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"SELECT $ticket_select_columns
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FROM tickets
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$ticket_joins
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$ticket_where
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$ordering_snippet"
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);
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$kanban_ticket_count = 0;
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$kanban_offboard_count = 0;
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while ($row = mysqli_fetch_assoc($sql)) {
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$status_id = intval($row['ticket_status_id']);
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if (isset($statuses[$status_id])) {
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$statuses[$status_id]['tickets'][] = $row;
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$kanban_ticket_count++;
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} else {
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// Matched the filters but sits in a status with no column - Closed, or
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// a status that has since been deactivated
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$kanban_offboard_count++;
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}
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}
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$kanban = array_values($statuses);
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?>
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<link rel="stylesheet" href="css/ticket_kanban.css">
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<?php if (!$kanban_ticket_count) { ?>
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<div class="card card-dark">
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<div class="card-body text-center text-secondary py-5">
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<i class="fas fa-fw fa-columns fa-2x mb-3"></i>
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<?php if ($kanban_offboard_count) { ?>
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<p class="mb-1">The board has no column for these tickets - closed tickets are not shown on the kanban.</p>
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<a href="<?= ticketsFilterUrl(['view' => 'list']) ?>">Show them in the list</a>
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<?php } else { ?>
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<p class="mb-1">No tickets match these filters.</p>
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<?php if ($active_filters) { ?>
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<a href="<?= escapeHtml('?' . http_build_query(array_filter(array('client_id' => $_GET['client_id'] ?? null, 'view' => 'kanban')))) ?>">Clear the filters</a>
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<?php } ?>
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<?php } ?>
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</div>
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</div>
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<?php } elseif ($kanban_offboard_count) { ?>
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<div class="alert alert-secondary py-2">
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<i class="fas fa-fw fa-info-circle mr-1"></i>
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<?= $kanban_offboard_count ?> matching ticket<?= $kanban_offboard_count == 1 ? ' is' : 's are' ?> not shown - the board has no column for closed tickets.
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<a href="<?= ticketsFilterUrl(['view' => 'list']) ?>">Show them in the list</a>
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</div>
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<?php } ?>
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<div class="kanban-board" id="kanban-board">
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<?php foreach ($kanban as $column) { ?>
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<div class="kanban-column" data-status-id="<?= $column['id'] ?>">
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<div class="kanban-column-header" style="border-top-color: <?= $column['color'] ?>">
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<span class="kanban-column-name"><?= $column['name'] ?></span>
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<span class="badge badge-pill badge-secondary ml-1"><?= count($column['tickets']) ?></span>
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<?php if ($column['pauses_sla']) { ?>
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<i class="fas fa-fw fa-pause text-secondary ml-1" title="The resolution SLA clock is paused in this status"></i>
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<?php } ?>
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</div>
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<div class="kanban-status" data-column-name="<?= $column['name'] ?>" data-status-id="<?= $column['id'] ?>">
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<?php foreach ($column['tickets'] as $item) {
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$item_ticket_id = intval($item['ticket_id']);
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$item_priority = escapeHtml($item['ticket_priority']);
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if ($item_priority == "Urgent") {
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$ticket_priority_color = "dark";
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} elseif ($item_priority == "High") {
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$ticket_priority_color = "danger";
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} elseif ($item_priority == "Medium") {
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$ticket_priority_color = "warning";
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} else {
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$ticket_priority_color = "info";
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}
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// SLA state, same stages the ticket list colours on. A paused
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// ticket drops its at-risk flag but keeps a recorded breach.
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$ticket_sla_alert_stage = max(intval($item['ticket_response_sla_alert_stage']), intval($item['ticket_resolution_sla_alert_stage']));
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if (intval($item['ticket_status_pauses_sla']) && $ticket_sla_alert_stage < 2) {
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$ticket_sla_alert_stage = 0;
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}
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$ticket_sla_class = '';
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if ($ticket_sla_alert_stage == 2) {
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$ticket_sla_class = ' kanban-card-breached';
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} elseif ($ticket_sla_alert_stage == 1) {
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$ticket_sla_class = ' kanban-card-at-risk';
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}
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$item_client_id = intval($item['ticket_client_id']);
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$item_has_client = $item_client_id ? "&client_id=$item_client_id" : "";
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?>
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<div class="task kanban-card<?= $ticket_sla_class ?>"
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data-ticket-id="<?= $item_ticket_id ?>"
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data-ticket-status-id="<?= intval($item['ticket_status_id']) ?>">
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<div class="kanban-card-top">
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<a href="ticket.php?ticket_id=<?= $item_ticket_id . $item_has_client ?>" class="kanban-card-number">
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<?= escapeHtml($item['ticket_prefix']) . intval($item['ticket_number']) ?>
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</a>
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<span class="badge badge-<?= $ticket_priority_color ?>"><?= $item_priority ?></span>
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<?php if ($ticket_sla_alert_stage == 2) { ?>
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<span class="badge badge-danger" title="SLA breached"><i class="fas fa-fw fa-stopwatch"></i></span>
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<?php } elseif ($ticket_sla_alert_stage == 1) { ?>
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<span class="badge badge-warning" title="SLA at risk"><i class="fas fa-fw fa-stopwatch"></i></span>
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<?php } ?>
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<span class="drag-handle-class" title="Drag to move"><i class="fas fa-grip-vertical"></i></span>
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</div>
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<a href="ticket.php?ticket_id=<?= $item_ticket_id . $item_has_client ?>" class="kanban-card-subject">
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<?= escapeHtml($item['ticket_subject']) ?>
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</a>
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<div class="kanban-card-client">
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<?php
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if (!$client_url) {
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echo escapeHtml($item['client_name']);
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if (!empty($item['contact_name'])) {
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echo ' <span class="text-secondary">· ' . escapeHtml($item['contact_name']) . '</span>';
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}
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} else {
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echo escapeHtml($item['contact_name']);
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}
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?>
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</div>
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<?php if (!empty($item['asset_name'])) { ?>
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<div class="kanban-card-meta"><i class="fa fa-fw fa-desktop mr-1"></i><?= escapeHtml($item['asset_name']) ?></div>
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<?php } ?>
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<div class="kanban-card-footer">
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<span title="Assigned to">
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<?php if (!empty($item['user_name'])) { ?>
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<i class="fas fa-fw fa-user mr-1"></i><?= escapeHtml($item['user_name']) ?>
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<?php } else { ?>
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<i class="fas fa-fw fa-user-slash mr-1 text-danger"></i><span class="text-danger">Unassigned</span>
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<?php } ?>
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</span>
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<span title="Created <?= escapeHtml($item['ticket_created_at']) ?>"><?= timeAgo($item['ticket_created_at']) ?></span>
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</div>
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<?php if (!empty($item['ticket_schedule'])) { ?>
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<div class="kanban-card-meta"><i class="fa fa-fw fa-calendar-check mr-1"></i><span class="badge badge-warning"><?= escapeHtml($item['ticket_schedule']) ?></span></div>
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<?php } ?>
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</div>
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<?php } ?>
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</div>
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</div>
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<?php } ?>
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</div>
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<script>
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const CONFIG_TICKET_MOVING_COLUMNS = <?= json_encode($config_ticket_moving_columns) ?>;
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const CONFIG_TICKET_ORDERING = <?= json_encode($config_ticket_ordering) ?>;
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</script>
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<script src="../libs/SortableJS/Sortable.min.js"></script>
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<script src="js/tickets_kanban.js"></script>
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