itflow/client_tickets.php

<?php 

//Rebuild URL

$url_query_strings_sb = http_build_query(array_merge($_GET,array('sb' => $sb, 'o' => $o)));

//Paging
if(isset($_GET['p'])){
  $p = intval($_GET['p']);
  $record_from = (($p)-1)*$config_records_per_page;
  $record_to = $config_records_per_page;
}else{
  $record_from = 0;
  $record_to = $config_records_per_page;
  $p = 1;
}
  
if(isset($_GET['q'])){
  $q = mysqli_real_escape_string($mysqli,$_GET['q']);
}else{
  $q = "";
}

if(!empty($_GET['sb'])){
  $sb = mysqli_real_escape_string($mysqli,$_GET['sb']);
}else{
  $sb = "ticket_number";
}

if(isset($_GET['o'])){
  if($_GET['o'] == 'ASC'){
    $o = "ASC";
    $disp = "DESC";
  }else{
    $o = "DESC";
    $disp = "ASC";
  }
}else{
  $o = "DESC";
  $disp = "ASC";
}

$sql = mysqli_query($mysqli,"SELECT SQL_CALC_FOUND_ROWS * FROM tickets 
  WHERE client_id = $client_id 
  AND (ticket_number LIKE '%$q%' OR ticket_subject LIKE '%$q%' OR ticket_status LIKE '%$q%' OR ticket_priority LIKE '%$q%')
  ORDER BY $sb $o LIMIT $record_from, $record_to");

$num_rows = mysqli_fetch_row(mysqli_query($mysqli,"SELECT FOUND_ROWS()"));
$total_found_rows = $num_rows[0];
$total_pages = ceil($total_found_rows / 10);

?>

<div class="card">
  <div class="card-header  bg-dark text-white">
    <h6 class="float-left mt-2"><i class="fa fa-fw fa-tags mr-2"></i>Tickets</h6>
    <button type="button" class="btn btn-primary btn-sm float-right" data-toggle="modal" data-target="#addTicketModal"><i class="fas fa-fw fa-plus"></i></button>
  </div>
  <div class="card-body">
    <form autocomplete="off">
      <input type="hidden" name="client_id" value="<?php echo $client_id; ?>">
      <input type="hidden" name="tab" value="<?php echo $_GET['tab']; ?>">
      <div class="input-group">
        <input type="search" class="form-control " name="q" value="<?php if(isset($q)){echo stripslashes($q);} ?>" placeholder="Search <?php echo ucwords($_GET['tab']); ?>">
        <div class="input-group-append">
          <button class="btn btn-secondary"><i class="fa fa-search"></i></button>
        </div>
      </div>
    </form>
    <hr>
    <div class="table-responsive">
      <table class="table table-striped table-borderless table-hover">
        <thead class="text-dark <?php if($num_rows[0] == 0){ echo "d-none"; } ?>">
          <tr>
            <th><a class="text-secondary" href="?<?php echo $url_query_strings_sb; ?>&sb=ticket_id&o=<?php echo $disp; ?>">Number</a></th>
            <th><a class="text-secondary" href="?<?php echo $url_query_strings_sb; ?>&sb=ticket_subject&o=<?php echo $disp; ?>">Subject</a></th>
            <th><a class="text-secondary" href="?<?php echo $url_query_strings_sb; ?>&sb=ticket_created_at&o=<?php echo $disp; ?>">Date Opened</a></th>
            <th><a class="text-secondary" href="?<?php echo $url_query_strings_sb; ?>&sb=ticket_status&o=<?php echo $disp; ?>">Status</a></th>
            <th><a class="text-secondary" href="?<?php echo $url_query_strings_sb; ?>&sb=ticket_priority&o=<?php echo $disp; ?>">Priority</a></th>
            <th class="text-center">Action</th>
          </tr>
        </thead>
        <tbody>
          <?php
      
          while($row = mysqli_fetch_array($sql)){
            $ticket_id = $row['ticket_id'];
            $ticket_number = $row['ticket_number'];
            $ticket_subject = $row['ticket_subject'];
            $ticket_details = $row['ticket_details'];
            $ticket_priority = $row['ticket_priority'];
            $ticket_status = $row['ticket_status'];
            $ticket_created_at = $row['ticket_created_at'];
            $ticket_updated_at = $row['ticket_updated_at'];
            $ticket_closed_at = $row['ticket_closed_at'];
            
            if($ticket_status == "Open"){
              $ticket_status_display = "<span class='p-2 badge badge-primary'>$ticket_status</span>";
            }elseif($ticket_status == "Working"){
              $ticket_status_display = "<span class='p-2 badge badge-success'>$ticket_status</span>";
            }else{
              $ticket_status_display = "<span class='p-2 badge badge-secondary'>$ticket_status</span>";
            }

            if($ticket_priority == "High"){
              $ticket_priority_display = "<span class='p-2 badge badge-danger'>$ticket_priority</span>";
            }elseif($ticket_priority == "Medium"){
              $ticket_priority_display = "<span class='p-2 badge badge-warning'>$ticket_priority</span>";
            }elseif($ticket_priority == "Low"){
              $ticket_priority_display = "<span class='p-2 badge badge-info'>$ticket_priority</span>";
            }else{
              $ticket_priority_display = "-";
            }

          ?>

          <tr>
            <td><a href="ticket.php?ticket_id=<?php echo $ticket_id; ?>"><span class="badge badge-pill badge-secondary p-3"><?php echo $ticket_number; ?></span></a></td>
            <td><?php echo $ticket_subject; ?></td>
            <td><?php echo $ticket_created_at; ?></td>
            <td><?php echo $ticket_status_display; ?></td>
            <td><?php echo $ticket_priority_display; ?></td>
            <td>
              <div class="dropdown dropleft text-center">
                <button class="btn btn-secondary btn-sm" type="button" data-toggle="dropdown">
                  <i class="fas fa-ellipsis-h"></i>
                </button>
                <div class="dropdown-menu">
                  <a class="dropdown-item" href="#" data-toggle="modal" data-target="#editTicketModal<?php echo $ticket_id; ?>">Edit</a>
                  <div class="dropdown-divider"></div>
                  <a class="dropdown-item" href="post.php?delete_ticket=<?php echo $ticket_id; ?>">Delete</a>
                </div>
              </div>
              <?php

              include("edit_ticket_modal.php");

              ?>      
            </td>
          </tr>

          <?php

          }

          ?>

        </tbody>
      </table>

      <?php include("pagination.php"); ?>

    </div>
  </div>
</div>

<?php include("add_ticket_modal.php"); ?>