mirror of
https://github.com/itflow-org/itflow
synced 2026-11-13 07:57:25 +00:00
351 lines
18 KiB
PHP
351 lines
18 KiB
PHP
<?php
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require_once '../../../includes/modal_header.php';
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/*
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* New Ticket - who it is for and what it is about, what it is related to,
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* and its tasks. Opened from a client, contact, asset, site, vendor,
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* project or service, it starts with that filled in; picking an asset fills
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* in the person it is assigned to and its site. When the person or the asset
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* already has open tickets, they show under the contact - so a second ticket
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* for the same problem gets noticed before it is raised.
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*/
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enforceUserPermission('module_support', 2);
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$client_id = intval($_GET['client_id'] ?? 0);
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$contact_id = intval($_GET['contact_id'] ?? 0);
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$project_id = intval($_GET['project_id'] ?? 0);
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$asset_id = intval($_GET['asset_id'] ?? 0);
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$location_id = intval($_GET['location_id'] ?? 0);
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$vendor_id = intval($_GET['vendor_id'] ?? 0);
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// Opened for one template - New ticket from it, on the template's page - it starts filled in
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$selected_ticket_template_id = intval($_GET['ticket_template_id'] ?? 0);
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$ticket_template_apply_on_load = $selected_ticket_template_id > 0;
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// A ticket started from somewhere that knows what it is about (a license's
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// Renewal Ticket) - plain text in, escaped here
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$prefill_subject = mb_substr(trim((string) ($_GET['subject'] ?? '')), 0, 500);
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$prefill_details = trim((string) ($_GET['details'] ?? ''));
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$prefill_details_html = $prefill_details !== '' ? '<p>' . nl2br(escapeHtml($prefill_details)) . '</p>' : '';
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if ($client_id) {
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enforceClientAccess();
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}
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// Raised about a service (its page's Report a problem) - one of this client's that is not archived
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$service = intval($_GET['service_id'] ?? 0) ? serviceRow($_GET['service_id']) : null;
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if ($service && (!$client_id || intval($service['service_client_id']) !== $client_id || $service['service_archived_at'])) {
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$service = null;
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}
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// ...and starts with what whoever picks it up needs: what it runs on, who to call, how it comes back
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if ($service) {
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if ($prefill_subject === '') {
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$prefill_subject = $service['service_name'] . ': ';
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}
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$service_assets = serviceLinked($service['service_id'], 'asset');
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if ($prefill_details === '') {
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$prefill_details = serviceTicketDetails($service, $service_assets, serviceLinked($service['service_id'], 'vendor'));
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$prefill_details_html = '<p>' . nl2br(escapeHtml($prefill_details)) . '</p>';
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}
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// Runs on one thing - that is the asset
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$service_assets = array_values(array_filter($service_assets, function ($row) { return !$row['archived_at']; }));
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if (!$asset_id && count($service_assets) === 1) {
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$asset_id = intval($service_assets[0]['id']);
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}
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}
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ob_start();
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?>
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<div class="modal-header bg-dark">
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<h5 class="modal-title"><i class="fas fa-fw fa-life-ring me-2"></i>New Ticket</h5>
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<button type="button" class="btn-close btn-close-white" data-bs-dismiss="modal"></button>
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</div>
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<form action="post.php" method="post" enctype="multipart/form-data" autocomplete="off">
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<input type="hidden" name="csrf_token" value="<?= $_SESSION['csrf_token'] ?>">
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<!-- Hidden/System fields -->
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<?php if ($client_id) { ?>
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<input type="hidden" name="client_id" id="clientIdHidden" value="<?= $client_id ?>">
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<?php } ?>
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<input type="hidden" name="billable" value="0">
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<div class="modal-body">
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<!-- Nav -->
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<ul class="nav nav-pills nav-justified mb-3">
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<li class="nav-item">
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<a class="nav-link active" data-bs-toggle="pill" href="#pills-add-details"><i class="fa fa-fw fa-life-ring me-2"></i>Details</a>
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</li>
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<li class="nav-item">
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<a class="nav-link" data-bs-toggle="pill" href="#pills-add-relationships"><i class="fa fa-fw fa-link me-2"></i>Related</a>
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</li>
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<li class="nav-item">
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<a class="nav-link" data-bs-toggle="pill" href="#pills-add-tasks"><i class="fa fa-fw fa-tasks me-2"></i>Tasks</a>
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</li>
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</ul>
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<!-- Content -->
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<div class="tab-content">
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<!-- Ticket details -->
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<div class="tab-pane fade show active" id="pills-add-details">
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<?php if ($service) { ?>
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<!-- What it is about - it shows on the service's page -->
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<div class="d-flex align-items-center gap-2 border rounded px-2 py-2 mb-3 itflow-ticket-service">
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<input type="hidden" name="service_ids[]" value="<?= intval($service['service_id']) ?>">
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<?= serviceTile($service['service_category'], 'sm') ?>
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<div class="min-w-0 flex-grow-1">
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<div class="small text-body-secondary">About the service</div>
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<div class="fw-semibold text-truncate"><?= escapeHtml($service['service_name']) ?></div>
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</div>
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<?= serviceImportancePill($service['service_importance'], true) ?>
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</div>
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<?php } ?>
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<!-- Ticket client/contact -->
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<div class="row">
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<div class="col">
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<div class="mb-3">
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<label>Client <strong class="text-danger">*</strong></label>
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<div class="input-group">
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<span class="input-group-text"><i class="fa fa-fw fa-user"></i></span>
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<select class="form-select select2" name="client_id" id="changeClientSelect" required <?php if ($client_id) { echo "disabled"; } ?>>
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<option value="">- Select a Client -</option>
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<?php
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// Hide leads from the general list, but include the current client when opening a ticket from a lead page.
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$selectedClientCondition = intval($client_id) > 0 ? " OR client_id = " . intval($client_id) : "";
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$sql = mysqli_query($mysqli, "SELECT client_id, client_name, client_abbreviation FROM clients WHERE client_archived_at IS NULL AND (client_lead = 0 $selectedClientCondition) " . clientScopeSql('clients.client_id') . " ORDER BY client_name ASC");
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while ($row = mysqli_fetch_assoc($sql)) {
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$client_id_select = intval($row['client_id']);
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$client_name = escapeHtml($row['client_name']); ?>
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<option value="<?= $client_id_select ?>" <?php if ($client_id == $client_id_select) {echo "selected"; } ?><?= selectOptionClient($row['client_id'], $row['client_name'], $row['client_abbreviation']) ?>><?= $client_name ?></option>
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<?php } ?>
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</select>
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</div>
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</div>
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</div>
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<div class="col">
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<div class="mb-3">
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<label>Contact </label>
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<div class="input-group">
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<span class="input-group-text"><i class="fa fa-fw fa-user"></i></span>
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<select class="form-select select2" name="contact_id" id="contactSelect" data-selected="<?= $contact_id ?>">
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<option value="0">- No One -</option>
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</select>
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</div>
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</div>
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</div>
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</div>
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<!-- Other open tickets for the contact or asset picked - js/tickets_add_modal.js -->
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<div id="ticketAlsoOpen"></div>
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<?php require_once '../../includes/inc_ticket_template_select.php'; ?>
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<div class="mb-3">
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<label>Subject <strong class="text-danger">*</strong></label>
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<div class="input-group">
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<span class="input-group-text"><i class="fa fa-fw fa-tag"></i></span>
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<input type="text" class="form-control" id="subjectInput" name="subject" placeholder="Subject" maxlength="500" value="<?= escapeHtml($prefill_subject) ?>" data-template-field="subject" required>
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</div>
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</div>
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<div class="mb-3">
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<textarea class="form-control tinymceTicket" id="detailsInput" name="details" data-template-field="details"><?= escapeHtml($prefill_details_html) ?></textarea>
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</div>
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<div class="row">
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<div class="col">
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<div class="mb-3">
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<label>Priority <strong class="text-danger">*</strong></label>
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<div class="input-group">
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<span class="input-group-text"><i class="fa fa-fw fa-thermometer-half"></i></span>
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<select class="form-select select2" name="priority" data-template-field="priority" required>
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<option data-color="var(--bs-info)">Low</option>
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<option selected data-color="var(--bs-warning)">Medium</option>
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<option data-color="var(--bs-danger)">High</option>
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<option data-color="var(--bs-emphasis-color)">Urgent</option>
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</select>
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</div>
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</div>
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</div>
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<div class="col">
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<div class="mb-3">
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<label>Category</label>
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<div class="input-group">
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<span class="input-group-text"><i class="fa fa-fw fa-layer-group"></i></span>
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<select class="form-select select2" name="category_id" data-template-field="category">
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<option value="0">- Not Categorized -</option>
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<?= categoryOptionsHtml('Ticket') ?>
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</select>
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<?= categoryAddButtonHtml('Ticket', 'btn btn-secondary') ?>
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</div>
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</div>
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</div>
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</div>
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<div class="row">
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<div class="col">
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<div class="mb-3">
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<label>Assign to</label>
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<div class="input-group">
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<span class="input-group-text"><i class="fa fa-fw fa-user-check"></i></span>
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<select class="form-select select2" name="assigned_to" data-template-field="assigned">
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<option value="0">- Unassigned -</option>
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<?php
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$sql = mysqli_query(
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$mysqli,
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"SELECT user_id, user_name, user_avatar FROM users
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WHERE user_type = 1 AND user_status = 1 AND user_archived_at IS NULL ORDER BY user_name ASC"
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);
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while ($row = mysqli_fetch_assoc($sql)) {
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$user_id = intval($row['user_id']);
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$user_name = escapeHtml($row['user_name']); ?>
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<option <?php if ($session_user_id == $user_id) { echo "selected"; } ?> value="<?= $user_id ?>"<?= selectOptionUser($row['user_id'], $row['user_name'], $row['user_avatar'] ?? '') ?>><?= $user_name ?></option>
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<?php } ?>
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</select>
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</div>
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</div>
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</div>
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<div class="col">
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<div class="mb-3">
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<label>Due</label>
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<div class="input-group">
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<span class="input-group-text"><i class="fa fa-fw fa-calendar-check"></i></span>
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<input type="datetime-local" class="form-control" name="due" data-template-field="due">
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</div>
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</div>
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</div>
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</div>
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<div class="mb-3">
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<?= tagFormFieldHtml('ticket', [], 'Onboarding, Hardware, Escalated', 'Tags', 'data-template-field="tags"') ?>
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</div>
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<?php if ($config_module_enable_accounting) { ?>
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<div class="mb-3">
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<div class="form-check form-switch">
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<input type="checkbox" class="form-check-input" name="billable" <?php if ($config_ticket_default_billable == 1) { echo "checked"; } ?> value="1" id="billable" data-template-field="billable">
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<label class="form-check-label" for="billable">Mark Billable</label>
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</div>
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</div>
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<?php } ?>
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</div>
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<div class="tab-pane fade" id="pills-add-tasks">
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<?php require_once '../../includes/inc_ticket_tasks_section.php'; ?>
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</div>
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<div class="tab-pane fade" id="pills-add-relationships">
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<div class="mb-3">
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<label>Project</label>
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<div class="input-group">
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<span class="input-group-text"><i class="fa fa-fw fa-project-diagram"></i></span>
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<select class="form-select select2" name="project_id" id="projectSelect" data-selected="<?= $project_id ?>">
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</select>
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</div>
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</div>
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<div class="mb-3">
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<label>Asset</label>
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<div class="input-group">
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<span class="input-group-text"><i class="fa fa-fw fa-desktop"></i></span>
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<select class="form-select select2" name="asset_id" id="assetSelect" data-selected="<?= $asset_id ?>">
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</select>
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</div>
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</div>
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<div class="mb-3">
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<label>Other assets</label>
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<div class="input-group">
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<span class="input-group-text"><i class="fa fa-fw fa-desktop"></i></span>
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<select class="form-select select2" name="additional_assets[]" id="additionalAssetsSelect" data-placeholder="- Select Additional Assets -" multiple>
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</select>
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</div>
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</div>
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<div class="mb-3">
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<label>Site</label>
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<div class="input-group">
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<span class="input-group-text"><i class="fa fa-fw fa-map-marker-alt"></i></span>
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<select class="form-select select2" name="location_id" id="locationSelect" data-selected="<?= $location_id ?>">
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</select>
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</div>
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</div>
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<div class="row">
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<div class="col">
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<div class="mb-3">
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<label>Vendor</label>
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<div class="input-group">
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<span class="input-group-text"><i class="fa fa-fw fa-building"></i></span>
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<select class="form-select select2" name="vendor_id" id="vendorSelect" data-selected="<?= $vendor_id ?>">
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</select>
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</div>
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</div>
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</div>
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<div class="col">
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<div class="mb-3">
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<label>Their reference</label>
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<div class="input-group">
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<span class="input-group-text"><i class="fa fa-fw fa-hashtag"></i></span>
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<input type="text" class="form-control" name="vendor_ticket_number" placeholder="The vendor's case number" maxlength="255">
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</div>
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</div>
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</div>
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</div>
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<div class="mb-3">
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<label>Watchers</label>
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<div class="input-group">
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<span class="input-group-text"><i class="fa fa-fw fa-envelope"></i></span>
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<select class="form-select select2" name="watchers[]" id="watchersSelect" data-tags="true" data-placeholder="Enter or select email address" multiple>
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</select>
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</div>
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</div>
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<div class="mb-3">
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<label><i class="fa fa-fw fa-paperclip me-1"></i>Attachments</label>
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<input type="file" class="form-control" name="attachments[]" multiple accept=".jpg, .jpeg, .gif, .png, .webp, .pdf, .txt, .md, .doc, .docx, .odt, .csv, .xls, .xlsx, .ods, .pptx, .odp, .zip, .tar, .gz, .xml, .msg, .json, .wav, .mp3, .ogg, .mov, .mp4, .av1, .ovpn">
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</div>
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</div>
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</div>
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</div>
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<div class="modal-footer">
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<button type="submit" name="add_ticket" class="btn btn-primary text-bold"><i class="fas fa-check me-2"></i>Create Ticket</button>
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<button type="button" class="btn btn-light" data-bs-dismiss="modal"><i class="fas fa-times me-2"></i>Cancel</button>
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</div>
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</form>
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<!-- Ticket Client/Contact JS -->
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<script src="/agent/js/tickets_add_modal.js"></script>
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<script src="/agent/js/ticket_tasks_modal.js"></script>
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<?php
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require_once '../../../includes/modal_footer.php';
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