mirror of
https://github.com/itflow-org/itflow
synced 2026-02-28 02:44:53 +00:00
b9431645d3
Standardize on 5 consistent ticket states:- - New (Red/Danger) - Open (Blue/Primary) - On Hold (Green/Success) - Auto Close (Dark/black) - Closed (Dark/black) Update parts of the app where these have deviated from, as they have not been updated everywhere. Other states may be configurable in future via custom fields.
487 lines
28 KiB
PHP
487 lines
28 KiB
PHP
<?php
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// Default Column Sortby Filter
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$sort = "ticket_number";
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$order = "DESC";
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require_once "inc_all.php";
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// Ticket status from GET
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if (isset($_GET['status']) && is_array($_GET['status']) && !empty($_GET['status'])) {
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// Sanitize each element of the status array
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$sanitizedStatuses = array();
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foreach ($_GET['status'] as $status) {
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// Escape each status to prevent SQL injection
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$sanitizedStatuses[] = "'" . sanitizeInput($status) . "'";
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}
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// Convert the sanitized statuses into a comma-separated string
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$sanitizedStatusesString = implode(",", $sanitizedStatuses);
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$ticket_status_snippet = "ticket_status IN ($sanitizedStatusesString)";
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} else {
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if (isset($_GET['status']) && ($_GET['status']) == 'Open') {
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$status = 'Open';
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$ticket_status_snippet = "ticket_status != 'Closed'";
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} elseif (isset($_GET['status']) && ($_GET['status']) == 'Closed') {
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$status = 'Closed';
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$ticket_status_snippet = "ticket_status = 'Closed'";
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} else {
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$status = 'Open';
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$ticket_status_snippet = "ticket_status != 'Closed'";
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}
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}
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// Ticket assignment status filter
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if (isset($_GET['assigned']) & !empty($_GET['assigned'])) {
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if ($_GET['assigned'] == 'unassigned') {
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$ticket_assigned_filter = 'AND ticket_assigned_to = 0';
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} else {
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$ticket_assigned_filter = 'AND ticket_assigned_to = ' . intval($_GET['assigned']);
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}
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} else {
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// Default - any
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$ticket_assigned_filter = '';
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}
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//Rebuild URL
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$url_query_strings_sort = http_build_query(array_merge($_GET, array('sort' => $sort, 'order' => $order, 'status' => $status, 'assigned' => $ticket_assigned_filter)));
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// Main ticket query:
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$sql = mysqli_query(
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$mysqli,
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"SELECT SQL_CALC_FOUND_ROWS * FROM tickets
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LEFT JOIN clients ON ticket_client_id = client_id
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LEFT JOIN contacts ON ticket_contact_id = contact_id
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LEFT JOIN users ON ticket_assigned_to = user_id
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LEFT JOIN assets ON ticket_asset_id = asset_id
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LEFT JOIN locations ON ticket_location_id = location_id
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LEFT JOIN vendors ON ticket_vendor_id = vendor_id
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WHERE $ticket_status_snippet " . $ticket_assigned_filter . "
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AND DATE(ticket_created_at) BETWEEN '$dtf' AND '$dtt'
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AND (CONCAT(ticket_prefix,ticket_number) LIKE '%$q%' OR client_name LIKE '%$q%' OR ticket_subject LIKE '%$q%' OR ticket_status LIKE '%$q%' OR ticket_priority LIKE '%$q%' OR user_name LIKE '%$q%' OR contact_name LIKE '%$q%' OR asset_name LIKE '%$q%' OR vendor_name LIKE '%$q%' OR ticket_vendor_ticket_number LIKE '%q%')
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ORDER BY $sort $order LIMIT $record_from, $record_to"
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);
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$num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
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//Get Total tickets open
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$sql_total_tickets_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_open FROM tickets WHERE ticket_status != 'Closed'");
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$row = mysqli_fetch_array($sql_total_tickets_open);
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$total_tickets_open = intval($row['total_tickets_open']);
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//Get Total tickets closed
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$sql_total_tickets_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_closed FROM tickets WHERE ticket_status = 'Closed'");
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$row = mysqli_fetch_array($sql_total_tickets_closed);
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$total_tickets_closed = intval($row['total_tickets_closed']);
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//Get Total Recurring (scheduled) tickets
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$sql_total_scheduled_tickets = mysqli_query($mysqli, "SELECT COUNT(scheduled_ticket_id) AS total_scheduled_tickets FROM scheduled_tickets");
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$row = mysqli_fetch_array($sql_total_scheduled_tickets);
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$total_scheduled_tickets = intval($row['total_scheduled_tickets']);
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//Get Unassigned tickets
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$sql_total_tickets_unassigned = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_unassigned FROM tickets WHERE ticket_assigned_to = '0' AND ticket_status != 'Closed'");
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$row = mysqli_fetch_array($sql_total_tickets_unassigned);
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$total_tickets_unassigned = intval($row['total_tickets_unassigned']);
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//Get Total tickets assigned to me
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$sql_total_tickets_assigned = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_assigned FROM tickets WHERE ticket_assigned_to = $session_user_id AND ticket_status != 'Closed'");
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$row = mysqli_fetch_array($sql_total_tickets_assigned);
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$user_active_assigned_tickets = intval($row['total_tickets_assigned']);
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?>
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<style>
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.popover {
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max-width: 600px;
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}
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</style>
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<div class="card card-dark">
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<div class="card-header py-2">
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<h3 class="card-title mt-2"><i class="fa fa-fw fa-life-ring mr-2"></i>Support Tickets
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<small class="ml-3">
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<a href="?status=Open" class="text-white"><strong><?php echo $total_tickets_open; ?></strong> Open</a> |
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<a href="?status=Closed" class="text-white"><strong><?php echo $total_tickets_closed; ?></strong> Closed</a>
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</small>
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</h3>
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<div class='card-tools'>
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<button type="button" class="btn btn-primary" data-toggle="modal" data-target="#addTicketModal">
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<i class="fas fa-plus mr-2"></i>New Ticket
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</button>
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</div>
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</div>
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<div class="card-body">
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<form autocomplete="off">
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<div class="row">
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<div class="col-sm-4">
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<div class="input-group">
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<input type="search" class="form-control" name="q" value="<?php if (isset($q)) {
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echo stripslashes(nullable_htmlentities($q));
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} ?>" placeholder="Search Tickets">
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<div class="input-group-append">
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<button class="btn btn-secondary" type="button" data-toggle="collapse" data-target="#advancedFilter"><i class="fas fa-filter"></i></button>
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<button class="btn btn-primary"><i class="fa fa-search"></i></button>
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</div>
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</div>
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</div>
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<div class="col-sm-8">
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<div class="btn-group float-right">
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<div class="btn-group">
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<button class="btn btn-outline-dark dropdown-toggle" id="dropdownMenuButton" data-toggle="dropdown">
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<i class="fa fa-fw fa-envelope mr-2"></i>My Tickets
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</button>
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<div class="dropdown-menu">
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<a class="dropdown-item" href="?status=Open&assigned=<?php echo $session_user_id ?>">Active tickets (<?php echo $user_active_assigned_tickets ?>)</a>
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<a class="dropdown-item " href="?status=Closed&assigned=<?php echo $session_user_id ?>">Closed tickets</a>
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</div>
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</div>
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<a href="?assigned=unassigned" class="btn btn-outline-danger">
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<i class="fa fa-fw fa-exclamation-triangle mr-2"></i>Unassigned Tickets | <strong> <?php echo $total_tickets_unassigned; ?></strong>
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</a>
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<a href="recurring_tickets.php" class="btn btn-outline-info">
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<i class="fa fa-fw fa-redo-alt mr-2"></i>Recurring Tickets | <strong> <?php echo $total_scheduled_tickets; ?></strong>
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</a>
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<div class="dropdown ml-2" id="bulkActionButton" hidden>
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<button class="btn btn-secondary dropdown-toggle" type="button" data-toggle="dropdown">
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<i class="fas fa-fw fa-layer-group mr-2"></i>Bulk Action (<span id="selectedCount">0</span>)
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</button>
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<div class="dropdown-menu">
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkAssignTicketModal">
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<i class="fas fa-fw fa-user-check mr-2"></i>Assign Tech
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</a>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkEditPriorityTicketModal">
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<i class="fas fa-fw fa-thermometer-half mr-2"></i>Update Priority
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</a>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkCloseTicketsModal">
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<i class="fas fa-fw fa-gavel mr-2"></i>Close
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</a>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkReplyTicketModal">
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<i class="fas fa-fw fa-paper-plane mr-2"></i>Bulk Update/Reply
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</a>
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</div>
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</div>
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</div>
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</div>
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</div>
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<div class="collapse <?php if (!empty($_GET['dtf']) || (isset($_GET['canned_date']) && $_GET['canned_date'] !== "custom") || (isset($_GET['status']) && is_array($_GET['status']))) {
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echo "show";
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} ?>" id="advancedFilter">
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<div class="row">
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<div class="col-md-2">
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<div class="form-group">
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<label>Canned Date</label>
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<select class="form-control select2" name="canned_date">
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<option <?php if ($_GET['canned_date'] == "custom") {
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echo "selected";
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} ?> value="custom">Custom
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</option>
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<option <?php if ($_GET['canned_date'] == "today") {
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echo "selected";
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} ?> value="today">Today
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</option>
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<option <?php if ($_GET['canned_date'] == "yesterday") {
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echo "selected";
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} ?> value="yesterday">Yesterday
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</option>
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<option <?php if ($_GET['canned_date'] == "thisweek") {
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echo "selected";
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} ?> value="thisweek">This Week
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</option>
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<option <?php if ($_GET['canned_date'] == "lastweek") {
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echo "selected";
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} ?> value="lastweek">Last Week
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</option>
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<option <?php if ($_GET['canned_date'] == "thismonth") {
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echo "selected";
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} ?> value="thismonth">This Month
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</option>
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<option <?php if ($_GET['canned_date'] == "lastmonth") {
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echo "selected";
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} ?> value="lastmonth">Last Month
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</option>
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<option <?php if ($_GET['canned_date'] == "thisyear") {
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echo "selected";
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} ?> value="thisyear">This Year
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</option>
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<option <?php if ($_GET['canned_date'] == "lastyear") {
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echo "selected";
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} ?> value="lastyear">Last Year
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</option>
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</select>
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</div>
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</div>
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<div class="col-md-2">
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<div class="form-group">
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<label>Date From</label>
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<input type="date" class="form-control" name="dtf" max="2999-12-31" value="<?php echo nullable_htmlentities($dtf); ?>">
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</div>
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</div>
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<div class="col-md-2">
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<div class="form-group">
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<label>Date To</label>
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<input type="date" class="form-control" name="dtt" max="2999-12-31" value="<?php echo nullable_htmlentities($dtt); ?>">
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</div>
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</div>
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<div class="col-md-2">
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<div class="form-group">
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<label>Ticket Status</label>
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<select class="form-control select2" name="status[]" data-placeholder="Select Status" multiple>
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<option value="New" <?php if (isset($_GET['status']) && is_array($_GET['status']) && in_array('New', $_GET['status'])) {
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echo 'selected';
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} ?>>New</option>
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<option value="Open" <?php if (isset($_GET['status']) && is_array($_GET['status']) && in_array('Open', $_GET['status'])) {
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echo 'selected';
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} ?>>Open</option>
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<option value="On Hold" <?php if (isset($_GET['status']) && is_array($_GET['status']) && in_array('On Hold', $_GET['status'])) {
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echo 'selected';
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} ?>>On Hold</option>
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<option value="Auto Close" <?php if (isset($_GET['status']) && is_array($_GET['status']) && in_array('Auto Close', $_GET['status'])) {
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echo 'selected';
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} ?>>Auto Close</option>
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<option value="Closed" <?php if (isset($_GET['status']) && is_array($_GET['status']) && in_array('Closed', $_GET['status'])) {
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echo 'selected';
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} ?>>Closed</option>
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</select>
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</div>
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</div>
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<div class="col-md-2">
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<div class="form-group">
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<label>Assigned to</label>
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<select class="form-control select2" name="assigned">
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<option value="" <?php if ($ticket_assigned_filter == "") {
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echo "selected";
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} ?>>Any</option>
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<option value="unassigned" <?php if ($ticket_assigned_filter == "0") {
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echo "selected";
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} ?>>Unassigned</option>
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<?php
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$sql_assign_to = mysqli_query($mysqli, "SELECT * FROM users WHERE user_archived_at IS NULL ORDER BY user_name ASC");
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while ($row = mysqli_fetch_array($sql_assign_to)) {
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$user_id = intval($row['user_id']);
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$user_name = nullable_htmlentities($row['user_name']);
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?>
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<option <?php if ($ticket_assigned_filter == $user_id) {
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echo "selected";
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} ?> value="<?php echo $user_id; ?>"><?php echo $user_name; ?></option>
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<?php
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}
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?>
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</select>
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</div>
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</div>
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</div>
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</div>
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</form>
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<hr>
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<form id="bulkActions" action="post.php" method="post">
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<input type="hidden" name="csrf_token" value="<?php echo $_SESSION['csrf_token'] ?>">
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<div class="table-responsive-sm">
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<table class="table table-striped table-borderless table-hover">
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<thead class="text-dark <?php if (!$num_rows[0]) {
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echo "d-none";
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} ?>">
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<tr>
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<td>
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<div class="form-check">
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<input class="form-check-input" id="selectAllCheckbox" type="checkbox" onclick="checkAll(this)">
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</div>
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</td>
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<th><a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_number&order=<?php echo $disp; ?>">Number</a>
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</th>
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<th><a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_subject&order=<?php echo $disp; ?>">Subject</a>
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</th>
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<th><a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=client_name&order=<?php echo $disp; ?>">Client / Contact</a>
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</th>
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<?php if ($config_module_enable_accounting) { ?>
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<th class="text-center"><a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_billable&order=<?php echo $disp; ?>">Billable</a>
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</th>
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<?php } ?>
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<th><a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_priority&order=<?php echo $disp; ?>">Priority</a>
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</th>
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<th><a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_status&order=<?php echo $disp; ?>">Status</a>
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<th><a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=user_name&order=<?php echo $disp; ?>">Assigned</a>
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</th>
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<th><a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_updated_at&order=<?php echo $disp; ?>">Last Response</a>
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</th>
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<th><a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_created_at&order=<?php echo $disp; ?>">Created</a>
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</th>
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</tr>
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</thead>
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<tbody>
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<?php
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while ($row = mysqli_fetch_array($sql)) {
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$ticket_id = intval($row['ticket_id']);
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$ticket_prefix = nullable_htmlentities($row['ticket_prefix']);
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$ticket_number = intval($row['ticket_number']);
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$ticket_subject = nullable_htmlentities($row['ticket_subject']);
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$ticket_priority = nullable_htmlentities($row['ticket_priority']);
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$ticket_status = nullable_htmlentities($row['ticket_status']);
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$ticket_billable = intval($row['ticket_billable']);
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$ticket_scheduled_for = nullable_htmlentities($row['ticket_schedule']);
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$ticket_vendor_ticket_number = nullable_htmlentities($row['ticket_vendor_ticket_number']);
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$ticket_created_at = nullable_htmlentities($row['ticket_created_at']);
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$ticket_created_at_time_ago = timeAgo($row['ticket_created_at']);
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$ticket_updated_at = nullable_htmlentities($row['ticket_updated_at']);
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$ticket_updated_at_time_ago = timeAgo($row['ticket_updated_at']);
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if (empty($ticket_updated_at)) {
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if ($ticket_status == "Closed") {
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$ticket_updated_at_display = "<p>Never</p>";
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} else {
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$ticket_updated_at_display = "<p class='text-danger'>Never</p>";
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}
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} else {
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$ticket_updated_at_display = "$ticket_updated_at_time_ago<br><small class='text-secondary'>$ticket_updated_at</small>";
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}
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$ticket_closed_at = nullable_htmlentities($row['ticket_closed_at']);
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$client_id = intval($row['ticket_client_id']);
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$client_name = nullable_htmlentities($row['client_name']);
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$contact_id = intval($row['ticket_contact_id']);
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$contact_name = nullable_htmlentities($row['contact_name']);
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$contact_title = nullable_htmlentities($row['contact_title']);
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$contact_email = nullable_htmlentities($row['contact_email']);
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$contact_phone = formatPhoneNumber($row['contact_phone']);
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$contact_extension = nullable_htmlentities($row['contact_extension']);
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$contact_mobile = formatPhoneNumber($row['contact_mobile']);
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if ($ticket_status == "New") {
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$ticket_status_color = "danger";
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} elseif ($ticket_status == "Open") {
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$ticket_status_color = "primary";
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} elseif ($ticket_status == "On Hold") {
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$ticket_status_color = "success";
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} elseif ($ticket_status == "Auto Close") {
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$ticket_status_color = "dark";
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} elseif ($ticket_status == "Closed") {
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$ticket_status_color = "dark";
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}
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if ($ticket_priority == "High") {
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$ticket_priority_color = "danger";
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} elseif ($ticket_priority == "Medium") {
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$ticket_priority_color = "warning";
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} else {
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$ticket_priority_color = "info";
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}
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$ticket_assigned_to = intval($row['ticket_assigned_to']);
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if (empty($ticket_assigned_to)) {
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if ($ticket_status == "Closed") {
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$ticket_assigned_to_display = "<p>Not Assigned</p>";
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} else {
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$ticket_assigned_to_display = "<p class='text-danger'>Not Assigned</p>";
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}
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} else {
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$ticket_assigned_to_display = nullable_htmlentities($row['user_name']);
|
|
}
|
|
|
|
if (empty($contact_name)) {
|
|
$contact_display = "-";
|
|
} else {
|
|
$contact_display = "$contact_name<br><small class='text-secondary'>$contact_email</small>";
|
|
}
|
|
|
|
$asset_id = intval($row['ticket_asset_id']);
|
|
$vendor_id = intval($row['ticket_vendor_id']);
|
|
|
|
?>
|
|
|
|
<tr class="<?php if (empty($ticket_updated_at)) {
|
|
echo "text-bold";
|
|
} ?>">
|
|
<td>
|
|
<?php if ($ticket_status !== "Closed") { ?>
|
|
<div class="form-check">
|
|
<input class="form-check-input bulk-select" type="checkbox" name="ticket_ids[]" value="<?php echo $ticket_id ?>">
|
|
</div>
|
|
<?php } ?>
|
|
</td>
|
|
<td>
|
|
<a href="ticket.php?ticket_id=<?php echo $ticket_id; ?>">
|
|
<span class="badge badge-pill badge-secondary p-3"><?php echo "$ticket_prefix$ticket_number"; ?></span>
|
|
</a>
|
|
</td>
|
|
<td>
|
|
<a href="ticket.php?ticket_id=<?php echo $ticket_id; ?>"><?php echo $ticket_subject; ?></a>
|
|
</td>
|
|
<td>
|
|
<a href="client_tickets.php?client_id=<?php echo $client_id; ?>"><strong><?php echo $client_name; ?></strong></a>
|
|
|
|
<div class="mt-1"><?php echo $contact_display; ?></div>
|
|
</td>
|
|
|
|
<?php if ($config_module_enable_accounting) { ?>
|
|
<td class="text-center">
|
|
<a href="#" data-toggle="modal" data-target="#editTicketBillableModal<?php echo $ticket_id; ?>">
|
|
<?php
|
|
if ($ticket_billable == 1) {
|
|
echo "<span class='badge badge-pill badge-success'>$</span>";
|
|
} else {
|
|
echo "<span class='badge badge-pill badge-secondary'>X</span>";
|
|
}
|
|
?>
|
|
</td>
|
|
<?php } ?>
|
|
|
|
<td><a href="#" data-toggle="modal" data-target="#editTicketPriorityModal<?php echo $ticket_id; ?>"><span class='p-2 badge badge-pill badge-<?php echo $ticket_priority_color; ?>'><?php echo $ticket_priority; ?></span></a></td>
|
|
<td><span class='p-2 badge badge-pill badge-<?php echo $ticket_status_color; ?>'><?php echo $ticket_status; ?></span> <?php if ($ticket_status == 'On Hold' && isset ($ticket_scheduled_for)) { echo "<div class=\"mt-1\"> <small class='text-secondary'> $ticket_scheduled_for </small></div>"; } ?></td>
|
|
<td><a href="#" data-toggle="modal" data-target="#assignTicketModal<?php echo $ticket_id; ?>"><?php echo $ticket_assigned_to_display; ?></a></td>
|
|
<td><?php echo $ticket_updated_at_display; ?></td>
|
|
<td>
|
|
<?php echo $ticket_created_at_time_ago; ?>
|
|
<br>
|
|
<small class="text-secondary"><?php echo $ticket_created_at; ?></small>
|
|
</td>
|
|
</tr>
|
|
|
|
<?php
|
|
|
|
if ($ticket_status !== "Closed") {
|
|
// Temp performance boost for closed tickets, until we move to dynamic modals
|
|
|
|
require "ticket_assign_modal.php";
|
|
|
|
require "ticket_edit_priority_modal.php";
|
|
|
|
if ($config_module_enable_accounting) {
|
|
require "ticket_edit_billable_modal.php";
|
|
}
|
|
}
|
|
}
|
|
|
|
?>
|
|
|
|
</tbody>
|
|
</table>
|
|
</div>
|
|
<?php require_once "ticket_bulk_assign_modal.php"; ?>
|
|
<?php require_once "ticket_bulk_edit_priority_modal.php"; ?>
|
|
<?php require_once "ticket_bulk_close_modal.php"; ?>
|
|
<?php require_once "ticket_bulk_reply_modal.php"; ?>
|
|
</form>
|
|
<?php require_once "pagination.php";
|
|
?>
|
|
</div>
|
|
</div>
|
|
|
|
<script src="js/bulk_actions.js"></script>
|
|
|
|
<?php
|
|
require_once "ticket_add_modal.php";
|
|
|
|
require_once "footer.php";
|