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https://github.com/itflow-org/itflow
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40 lines
2.2 KiB
PHP
40 lines
2.2 KiB
PHP
<?php
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/*
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* ITFlow - Database update to version 2.7.0 (from 2.6.9)
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* Included by admin/database_updates.php - do not access directly
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*/
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defined('FROM_DB_UPDATER') || die("Direct file access is not allowed");
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// The five built-in ticket statuses now have fixed SLA clock behaviour, matching
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// getTicketStatusSlaLock() in functions/app.php: On Hold, Resolved and Closed
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// pause the resolution clock, New and Open run it. Admin > Ticket Statuses no
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// longer offers the choice on these five - only on custom statuses.
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//
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// On Hold shipped with the column defaulting to 0, so a stock install breached
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// the resolution SLA on tickets parked waiting for a client or a vendor. Every
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// install had to find the toggle themselves; this sets it for them.
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//
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// Resolved and Closed are set for consistency across the SLA surfaces, not to
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// change behaviour - both already stopped the clocks via ticket_resolved_at and
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// ticket_closed_at, which is what the cron and syncTicketSlaClock() actually read.
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mysqli_query($mysqli, "UPDATE ticket_statuses SET ticket_status_pauses_sla = 1 WHERE ticket_status_id IN (3, 4, 5)");
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mysqli_query($mysqli, "UPDATE ticket_statuses SET ticket_status_pauses_sla = 0 WHERE ticket_status_id IN (1, 2)");
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/*
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* Tickets already parked in On Hold are still holding an open sla_history
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* interval, so their paused time would keep counting as consumed. Closing those
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* intervals needs business-hours maths in the app timezone, and this file also
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* runs from scripts/update_cli.php, which sets neither - so the first
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* cron/ticket_sla.php run after the upgrade reconciles them instead, where the
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* timezone is set. Nothing is lost by waiting a minute: the same cron no longer
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* warns or breaches a paused ticket the moment the flag above lands.
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*
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* Breach verdicts already recorded against on-hold tickets are deliberately left
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* alone. They were recorded by a clock that really was running under the old
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* rules, and rewriting a stored miss is exactly what the reopen-integrity rules
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* in functions/sla.php exist to prevent. Re-stamp an individual ticket (change
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* its priority or its SLA) if you want it re-judged.
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*/
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