mirror of https://github.com/itflow-org/itflow
1236 lines
67 KiB
PHP
1236 lines
67 KiB
PHP
<?php
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// If client_id is in URI then show client Side Bar and client header
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if (isset($_GET['client_id'])) {
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require_once "inc_all_client.php";
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} else {
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require_once "inc_all.php";
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}
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// Perms
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enforceUserPermission('module_support');
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// Initialize the HTML Purifier to prevent XSS
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require "plugins/htmlpurifier/HTMLPurifier.standalone.php";
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$purifier_config = HTMLPurifier_Config::createDefault();
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$purifier_config->set('URI.AllowedSchemes', ['data' => true, 'src' => true, 'http' => true, 'https' => true]);
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$purifier = new HTMLPurifier($purifier_config);
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// Ticket client access snippet
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$ticket_permission_snippet = '';
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if (!empty($client_access_string)) {
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$ticket_permission_snippet = "AND ticket_client_id IN ($client_access_string)";
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}
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if (isset($_GET['ticket_id'])) {
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$ticket_id = intval($_GET['ticket_id']);
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$sql = mysqli_query(
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$mysqli,
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"SELECT * FROM tickets
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LEFT JOIN clients ON ticket_client_id = client_id
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LEFT JOIN contacts ON ticket_contact_id = contact_id
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LEFT JOIN users ON ticket_assigned_to = user_id
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LEFT JOIN locations ON ticket_location_id = location_id
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LEFT JOIN assets ON ticket_asset_id = asset_id
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LEFT JOIN asset_interfaces ON interface_asset_id = asset_id AND interface_primary = 1
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LEFT JOIN vendors ON ticket_vendor_id = vendor_id
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LEFT JOIN projects ON ticket_project_id = project_id
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LEFT JOIN invoices ON ticket_invoice_id = invoice_id
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LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id
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LEFT JOIN categories ON ticket_category = category_id
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WHERE ticket_id = $ticket_id
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$ticket_permission_snippet
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LIMIT 1"
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);
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if (mysqli_num_rows($sql) == 0) {
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echo "<center><h1 class='text-secondary mt-5'>Nothing to see here</h1><a class='btn btn-lg btn-secondary mt-3' href='tickets.php'><i class='fa fa-fw fa-arrow-left'></i> Go Back</a></center>";
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include_once "footer.php";
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} else {
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$row = mysqli_fetch_array($sql);
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$client_id = intval($row['client_id']);
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$client_name = nullable_htmlentities($row['client_name']);
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$client_type = nullable_htmlentities($row['client_type']);
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$client_website = nullable_htmlentities($row['client_website']);
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$client_net_terms = intval($row['client_net_terms']);
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if ($client_net_terms == 0) {
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$client_net_terms = $config_default_net_terms;
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}
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$client_rate = floatval($row['client_rate']);
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$ticket_prefix = nullable_htmlentities($row['ticket_prefix']);
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$ticket_number = intval($row['ticket_number']);
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$ticket_category = intval($row['ticket_category']);
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$ticket_category_display = nullable_htmlentities($row['category_name']);
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$ticket_subject = nullable_htmlentities($row['ticket_subject']);
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$ticket_details = $purifier->purify($row['ticket_details']);
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$ticket_priority = nullable_htmlentities($row['ticket_priority']);
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$ticket_billable = intval($row['ticket_billable']);
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$ticket_scheduled_for = nullable_htmlentities($row['ticket_schedule']);
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$ticket_onsite = intval($row['ticket_onsite']);
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if ($ticket_scheduled_for) {
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$ticket_scheduled_wording = "$ticket_scheduled_for";
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} else {
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$ticket_scheduled_wording = "Add";
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}
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//Set Ticket Badge Color based of priority
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if ($ticket_priority == "High") {
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$ticket_priority_display = "<span class='p-2 badge badge-danger'>$ticket_priority</span>";
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} elseif ($ticket_priority == "Medium") {
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$ticket_priority_display = "<span class='p-2 badge badge-warning'>$ticket_priority</span>";
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} elseif ($ticket_priority == "Low") {
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$ticket_priority_display = "<span class='p-2 badge badge-info'>$ticket_priority</span>";
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} else {
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$ticket_priority_display = "";
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}
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$ticket_feedback = nullable_htmlentities($row['ticket_feedback']);
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$ticket_status = intval($row['ticket_status_id']);
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$ticket_status_id = intval($row['ticket_status_id']);
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$ticket_status_name = nullable_htmlentities($row['ticket_status_name']);
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$ticket_status_color = nullable_htmlentities($row['ticket_status_color']);
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$ticket_vendor_ticket_number = nullable_htmlentities($row['ticket_vendor_ticket_number']);
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$ticket_created_at = nullable_htmlentities($row['ticket_created_at']);
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$ticket_created_at_ago = timeAgo($row['ticket_created_at']);
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$ticket_date = date('Y-m-d', strtotime($ticket_created_at));
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$ticket_updated_at = nullable_htmlentities($row['ticket_updated_at']);
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$ticket_updated_at_ago = timeAgo($row['ticket_updated_at']);
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$ticket_resolved_at = nullable_htmlentities($row['ticket_resolved_at']);
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$ticket_resolved_at_ago = timeAgo($row['ticket_resolved_at']);
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$ticket_closed_at = nullable_htmlentities($row['ticket_closed_at']);
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$ticket_closed_at_ago = timeAgo($row['ticket_closed_at']);
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$ticket_closed_by = intval($row['ticket_closed_by']);
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$ticket_assigned_to = intval($row['ticket_assigned_to']);
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if (empty($ticket_assigned_to)) {
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$ticket_assigned_to_display = "<span class='text-danger'>Not Assigned</span>";
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} else {
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$ticket_assigned_to_display = nullable_htmlentities($row['user_name']);
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}
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$contact_id = intval($row['contact_id']);
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$contact_name = nullable_htmlentities($row['contact_name']);
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$contact_title = nullable_htmlentities($row['contact_title']);
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$contact_email = nullable_htmlentities($row['contact_email']);
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$contact_phone = formatPhoneNumber($row['contact_phone']);
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$contact_extension = nullable_htmlentities($row['contact_extension']);
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$contact_mobile = formatPhoneNumber($row['contact_mobile']);
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$asset_id = intval($row['asset_id']);
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$asset_ip = nullable_htmlentities($row['interface_ip']);
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$asset_name = nullable_htmlentities($row['asset_name']);
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$asset_type = nullable_htmlentities($row['asset_type']);
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$asset_uri = nullable_htmlentities($row['asset_uri']);
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$asset_make = nullable_htmlentities($row['asset_make']);
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$asset_model = nullable_htmlentities($row['asset_model']);
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$asset_serial = nullable_htmlentities($row['asset_serial']);
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$asset_os = nullable_htmlentities($row['asset_os']);
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$asset_warranty_expire = nullable_htmlentities($row['asset_warranty_expire']);
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$vendor_id = intval($row['ticket_vendor_id']);
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$vendor_name = nullable_htmlentities($row['vendor_name']);
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$vendor_description = nullable_htmlentities($row['vendor_description']);
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$vendor_account_number = nullable_htmlentities($row['vendor_account_number']);
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$vendor_contact_name = nullable_htmlentities($row['vendor_contact_name']);
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$vendor_phone = formatPhoneNumber($row['vendor_phone']);
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$vendor_extension = nullable_htmlentities($row['vendor_extension']);
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$vendor_email = nullable_htmlentities($row['vendor_email']);
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$vendor_website = nullable_htmlentities($row['vendor_website']);
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$vendor_hours = nullable_htmlentities($row['vendor_hours']);
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$vendor_sla = nullable_htmlentities($row['vendor_sla']);
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$vendor_code = nullable_htmlentities($row['vendor_code']);
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$vendor_notes = nullable_htmlentities($row['vendor_notes']);
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$location_id = intval($row['location_id']);
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$location_name = nullable_htmlentities($row['location_name']);
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$location_address = nullable_htmlentities($row['location_address']);
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$location_city = nullable_htmlentities($row['location_city']);
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$location_state = nullable_htmlentities($row['location_state']);
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$location_zip = nullable_htmlentities($row['location_zip']);
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$location_phone = formatPhoneNumber($row['location_phone']);
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$project_id = intval($row['project_id']);
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$project_prefix = nullable_htmlentities($row['project_prefix']);
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$project_number = intval($row['project_number']);
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$project_name = nullable_htmlentities($row['project_name']);
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$project_description = nullable_htmlentities($row['project_description']);
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$project_due = nullable_htmlentities($row['project_due']);
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$project_manager = nullable_htmlentities($row['project_manager']);
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if($project_manager) {
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$sql_project_manager = mysqli_query($mysqli,"SELECT * FROM users WHERE user_id = $project_manager");
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$row = mysqli_fetch_array($sql_project_manager);
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$project_manager_name = nullable_htmlentities($row['user_name']);
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}
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$invoice_id = intval($row['ticket_invoice_id']);
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$invoice_prefix = nullable_htmlentities($row['invoice_prefix']);
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$invoice_number = intval($row['invoice_number']);
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$invoice_created_at = nullable_htmlentities($row['invoice_created_at']);
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if ($contact_id) {
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//Get Contact Ticket Stats
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$ticket_related_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_related_open FROM tickets WHERE ticket_status != 'Closed' AND ticket_contact_id = $contact_id ");
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$row = mysqli_fetch_array($ticket_related_open);
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$ticket_related_open = intval($row['ticket_related_open']);
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$ticket_related_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_related_closed FROM tickets WHERE ticket_status = 'Closed' AND ticket_contact_id = $contact_id ");
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$row = mysqli_fetch_array($ticket_related_closed);
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$ticket_related_closed = intval($row['ticket_related_closed']);
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$ticket_related_total = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_related_total FROM tickets WHERE ticket_contact_id = $contact_id ");
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$row = mysqli_fetch_array($ticket_related_total);
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$ticket_related_total = intval($row['ticket_related_total']);
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}
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//Get Total Ticket Time
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$ticket_total_reply_time = mysqli_query($mysqli, "SELECT SEC_TO_TIME(SUM(TIME_TO_SEC(ticket_reply_time_worked))) AS ticket_total_reply_time FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND ticket_reply_ticket_id = $ticket_id");
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$row = mysqli_fetch_array($ticket_total_reply_time);
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$ticket_total_reply_time = nullable_htmlentities($row['ticket_total_reply_time']);
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// Client Tags
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$client_tag_name_display_array = array();
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$client_tag_id_array = array();
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$sql_client_tags = mysqli_query($mysqli, "SELECT * FROM client_tags LEFT JOIN tags ON client_tags.tag_id = tags.tag_id WHERE client_id = $client_id ORDER BY tag_name ASC");
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while ($row = mysqli_fetch_array($sql_client_tags)) {
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$client_tag_id = intval($row['tag_id']);
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$client_tag_name = nullable_htmlentities($row['tag_name']);
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$client_tag_color = nullable_htmlentities($row['tag_color']);
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if (empty($client_tag_color)) {
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$client_tag_color = "dark";
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}
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$client_tag_icon = nullable_htmlentities($row['tag_icon']);
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if (empty($client_tag_icon)) {
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$client_tag_icon = "tag";
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}
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$client_tag_id_array[] = $client_tag_id;
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$client_tag_name_display_array[] = "<span class='badge text-light p-1 mr-1' style='background-color: $client_tag_color;'><i class='fa fa-fw fa-$client_tag_icon mr-2'></i>$client_tag_name</span>";
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}
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$client_tags_display = implode(' ', $client_tag_name_display_array);
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// Get the number of ticket Responses
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$ticket_responses_sql = mysqli_query($mysqli, "SELECT COUNT(ticket_reply_id) AS ticket_responses FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND ticket_reply_ticket_id = $ticket_id");
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$row = mysqli_fetch_array($ticket_responses_sql);
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$ticket_responses = intval($row['ticket_responses']);
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$ticket_all_comments_sql = mysqli_query($mysqli, "SELECT COUNT(ticket_reply_id) AS ticket_all_comments_count FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND ticket_reply_ticket_id = $ticket_id");
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$row = mysqli_fetch_array($ticket_all_comments_sql);
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$ticket_all_comments_count = intval($row['ticket_all_comments_count']);
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$ticket_internal_notes_sql = mysqli_query($mysqli, "SELECT COUNT(ticket_reply_id) AS ticket_internal_notes_count FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND ticket_reply_type = 'Internal' AND ticket_reply_ticket_id = $ticket_id");
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$row = mysqli_fetch_array($ticket_internal_notes_sql);
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$ticket_internal_notes_count = intval($row['ticket_internal_notes_count']);
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$ticket_public_comments_sql = mysqli_query($mysqli, "SELECT COUNT(ticket_reply_id) AS ticket_public_comments_count FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND (ticket_reply_type = 'Public' OR ticket_reply_type = 'Client') AND ticket_reply_ticket_id = $ticket_id");
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$row = mysqli_fetch_array($ticket_public_comments_sql);
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$ticket_public_comments_count = intval($row['ticket_public_comments_count']);
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$ticket_events_sql = mysqli_query($mysqli, "SELECT COUNT(log_id) AS ticket_events_count FROM logs WHERE log_type = 'Ticket' AND log_entity_id = $ticket_id");
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$row = mysqli_fetch_array($ticket_events_sql);
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$ticket_events_count = intval($row['ticket_events_count']);
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// Get & format asset warranty expiry
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$date = date('Y-m-d H:i:s');
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$dt_value = $asset_warranty_expire; //sample date
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$warranty_check = date('m/d/Y', strtotime('-8 hours'));
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if ($dt_value <= $date) {
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$dt_value = "Expired on $asset_warranty_expire";
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$warranty_status_color = 'red';
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} else {
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$warranty_status_color = 'green';
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}
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if ($asset_warranty_expire == "NULL") {
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$dt_value = "None";
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$warranty_status_color = 'red';
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}
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// Get ticket replies
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$sql_ticket_replies = mysqli_query($mysqli, "SELECT * FROM ticket_replies
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LEFT JOIN users ON ticket_reply_by = user_id
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LEFT JOIN contacts ON ticket_reply_by = contact_id
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WHERE ticket_reply_ticket_id = $ticket_id
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AND ticket_reply_archived_at IS NULL
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ORDER BY ticket_reply_id DESC"
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);
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// Get ticket Events
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$sql_ticket_events = mysqli_query($mysqli, "SELECT * FROM ticket_history
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WHERE ticket_history_ticket_id = $ticket_id
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ORDER BY ticket_history_id DESC"
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);
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// Get past tickets for selected asset
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if ($asset_id) {
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$sql_asset_tickets = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_asset_id = $asset_id ORDER BY ticket_number DESC");
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$ticket_asset_count = mysqli_num_rows($sql_asset_tickets);
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}
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// Get Technicians to assign the ticket to
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$sql_assign_to_select = mysqli_query(
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$mysqli,
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"SELECT users.user_id, user_name FROM users
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LEFT JOIN user_settings on users.user_id = user_settings.user_id
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WHERE user_role > 1
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AND user_type = 1
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AND user_status = 1
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AND user_archived_at IS NULL
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ORDER BY user_name ASC"
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);
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// Get Watchers
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$sql_ticket_watchers = mysqli_query($mysqli, "SELECT * FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id ORDER BY watcher_email DESC");
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// Get Ticket Attachments
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$sql_ticket_attachments = mysqli_query(
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$mysqli,
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"SELECT * FROM ticket_attachments
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WHERE ticket_attachment_reply_id IS NULL
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AND ticket_attachment_ticket_id = $ticket_id"
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);
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// Get Tasks
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$sql_tasks = mysqli_query( $mysqli, "SELECT * FROM tasks WHERE task_ticket_id = $ticket_id ORDER BY task_order ASC, task_id ASC");
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$task_count = mysqli_num_rows($sql_tasks);
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// Get Completed Task Count
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$sql_tasks_completed = mysqli_query($mysqli,
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"SELECT * FROM tasks
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WHERE task_ticket_id = $ticket_id
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AND task_completed_at IS NOT NULL"
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);
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$completed_task_count = mysqli_num_rows($sql_tasks_completed);
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// Tasks Completed Percent
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if ($task_count) {
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$tasks_completed_percent = round(($completed_task_count / $task_count) * 100);
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}
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// Get all Assigned ticket Users as a comma-separated string
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$sql_ticket_collaborators = mysqli_query($mysqli, "
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SELECT GROUP_CONCAT(DISTINCT user_name SEPARATOR ', ') AS user_names
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FROM users
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LEFT JOIN ticket_replies ON user_id = ticket_reply_by
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WHERE ticket_reply_archived_at IS NULL AND ticket_reply_ticket_id = $ticket_id
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");
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// Fetch the result
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$row = mysqli_fetch_assoc($sql_ticket_collaborators);
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// The user names in a comma-separated string
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$ticket_collaborators = nullable_htmlentities($row['user_names']);
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?>
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<!-- Breadcrumbs-->
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<ol class="breadcrumb d-print-none">
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<?php if (isset($_GET['client_id'])) { ?>
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<li class="breadcrumb-item">
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<a href="client_overview.php?client_id=<?php echo $client_id; ?>"><?php echo $client_name; ?></a>
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</li>
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<li class="breadcrumb-item">
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<a href="client_tickets.php?client_id=<?php echo $client_id; ?>">Tickets</a>
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</li>
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<?php } else { ?>
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<li class="breadcrumb-item">
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<a href="tickets.php">Tickets</a>
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</li>
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<li class="breadcrumb-item">
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<a href="client_tickets.php?client_id=<?php echo $client_id; ?>"><?php echo $client_name; ?></a>
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</li>
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<?php } ?>
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<li class="breadcrumb-item active"><i class="fas fa-life-ring mr-1"></i><?php echo "$ticket_prefix$ticket_number";?></li>
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</ol>
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<div class="card">
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<div class="card-header">
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<div class="card-title">
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<i class="fa fa-2x fa-fw fa fa-life-ring text-secondary mr-2"></i>
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<span class="h3">
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<?php echo "$ticket_prefix$ticket_number"; ?>
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<span class='badge badge-pill text-light ml-1' style="background-color: <?php echo $ticket_status_color; ?>">
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<?php echo $ticket_status_name; ?>
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</span>
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</span>
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</div>
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<?php if (lookupUserPermission("module_support") >= 2) { ?>
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<div class="card-tools d-print-none">
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<div class="btn-toolbar">
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<?php if ($config_ai_enable == 1) { ?>
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<button class="btn btn-info btn-sm ml-3" data-toggle="modal" data-target="#summaryModal">
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<i class="fas fa-fw fa-lightbulb mr-2"></i>Summary
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</button>
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<?php } ?>
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<?php if ($config_module_enable_accounting && $ticket_billable == 1 && empty($invoice_id) && lookupUserPermission("module_sales") >= 2) { ?>
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<a href="#" class="btn btn-light btn-sm ml-3" href="#" data-toggle="modal" data-target="#addInvoiceFromTicketModal">
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<i class="fas fa-fw fa-file-invoice mr-2"></i>Invoice
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</a>
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<?php }
|
|
|
|
if (empty($ticket_closed_at)) { ?>
|
|
|
|
<?php if (!empty($ticket_resolved_at)) { ?>
|
|
<a href="post.php?reopen_ticket=<?php echo $ticket_id; ?>" class="btn btn-light btn-sm ml-3">
|
|
<i class="fas fa-fw fa-redo mr-2"></i>Reopen
|
|
</a>
|
|
<?php } ?>
|
|
|
|
<?php if (empty($ticket_resolved_at) && $task_count == $completed_task_count) { ?>
|
|
<a href="post.php?resolve_ticket=<?php echo $ticket_id; ?>&csrf_token=<?php echo $_SESSION['csrf_token'] ?>" class="btn btn-dark btn-sm confirm-link ml-3" id="ticket_close">
|
|
<i class="fas fa-fw fa-check mr-2"></i>Resolve
|
|
</a>
|
|
<?php } ?>
|
|
|
|
<?php if (!empty($ticket_resolved_at) && $task_count == $completed_task_count) { ?>
|
|
<a href="post.php?close_ticket=<?php echo $ticket_id; ?>&csrf_token=<?php echo $_SESSION['csrf_token'] ?>" class="btn btn-dark btn-sm confirm-link ml-3" id="ticket_close">
|
|
<i class="fas fa-fw fa-gavel mr-2"></i>Close
|
|
</a>
|
|
<?php } ?>
|
|
|
|
<div class="dropdown dropleft text-center ml-3">
|
|
<button class="btn btn-secondary btn-sm" type="button" id="dropdownMenuButton" data-toggle="dropdown">
|
|
<i class="fas fa-fw fa-ellipsis-v"></i>
|
|
</button>
|
|
<div class="dropdown-menu" aria-labelledby="dropdownMenuButton">
|
|
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#editTicketModal<?php echo $ticket_id; ?>">
|
|
<i class="fas fa-fw fa-edit mr-2"></i>Edit
|
|
</a>
|
|
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#mergeTicketModal<?php echo $ticket_id; ?>">
|
|
<i class="fas fa-fw fa-clone mr-2"></i>Merge
|
|
</a>
|
|
<?php if (empty($ticket_closed_at)) { ?>
|
|
<div class="dropdown-divider"></div>
|
|
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#editTicketContactModal<?php echo $ticket_id; ?>">
|
|
<i class="fa fa-fw fa-user mr-2"></i>Add Contact
|
|
</a>
|
|
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#editTicketAssetModal<?php echo $ticket_id; ?>">
|
|
<i class="fas fa-fw fa-desktop mr-2"></i>Add Asset
|
|
</a>
|
|
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#editTicketVendorModal<?php echo $ticket_id; ?>">
|
|
<i class="fas fa-fw fa-building mr-2"></i>Add Vendor
|
|
</a>
|
|
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#addTicketWatcherModal">
|
|
<i class="fas fa-fw fa-users mr-2"></i>Add Watcher
|
|
</a>
|
|
<?php } ?>
|
|
<div class="dropdown-divider"></div>
|
|
<a class="dropdown-item" href="#" data-toggle="modal" id="clientChangeTicketModalLoad" data-target="#clientChangeTicketModal">
|
|
<i class="fas fa-fw fa-people-carry mr-2"></i>Change Client
|
|
</a>
|
|
<?php if (lookupUserPermission("module_support") == 3) { ?>
|
|
<div class="dropdown-divider"></div>
|
|
<a class="dropdown-item text-danger text-bold confirm-link" href="post.php?delete_ticket=<?php echo $ticket_id; ?>&csrf_token=<?php echo $_SESSION['csrf_token'] ?>">
|
|
<i class="fas fa-fw fa-trash mr-2"></i>Delete
|
|
</a>
|
|
<?php } ?>
|
|
</div>
|
|
</div>
|
|
<?php } ?>
|
|
</div>
|
|
</div>
|
|
<?php } ?>
|
|
|
|
</div> <!-- Card Header -->
|
|
|
|
<div class="card-body pt-3 pb-0">
|
|
<div class="row">
|
|
<div class="col-sm-4">
|
|
<h5><?php echo $client_name; ?></h5>
|
|
<div title="<?php echo $ticket_created_at; ?>">
|
|
<i class="fa fa-fw fa-calendar text-secondary mr-2"></i><?php echo $ticket_created_at_ago; ?>
|
|
</div>
|
|
<div class="mt-1" title="<?php echo $ticket_updated_at; ?>">
|
|
<i class="fa fa-fw fa-history text-secondary mr-2"></i>Updated: <strong><?php echo $ticket_updated_at_ago; ?></strong>
|
|
</div>
|
|
|
|
<!-- Ticket closure info -->
|
|
<?php
|
|
if (!empty($ticket_closed_at)) {
|
|
|
|
$ticket_closed_by_display = 'User';
|
|
if (!empty($ticket_closed_by)) {
|
|
$sql_closed_by = mysqli_query($mysqli, "SELECT * FROM tickets, users WHERE ticket_closed_by = user_id");
|
|
$row = mysqli_fetch_array($sql_closed_by);
|
|
$ticket_closed_by_display = nullable_htmlentities($row['user_name']);
|
|
}
|
|
?>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-user text-secondary mr-2"></i>Closed by: <?php echo ucwords($ticket_closed_by_display); ?>
|
|
</div>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-clock text-secondary mr-2"></i>Closed at: <?php echo $ticket_closed_at; ?>
|
|
</div>
|
|
<div class="mt-1">
|
|
<i class="fas fa-fw fa-user mr-2 text-secondary"></i><?php echo $ticket_assigned_to_display; ?>
|
|
</div>
|
|
<?php if($ticket_feedback) { ?>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-comment-dots text-secondary mr-2"></i>Feedback: <?php echo $ticket_feedback; ?>
|
|
</div>
|
|
<?php } ?>
|
|
<?php } else { ?>
|
|
<div class="mt-1">
|
|
<a href="#" data-toggle="modal" data-target="#assignTicketModal<?php echo $ticket_id; ?>">
|
|
<i class="fas fa-fw fa-user mr-2 text-secondary"></i><?php echo $ticket_assigned_to_display; ?>
|
|
</a>
|
|
</div>
|
|
<?php } ?>
|
|
<!-- END Ticket closure info -->
|
|
</div>
|
|
|
|
<div class="col-sm-4">
|
|
<div>
|
|
<i class="fa fa-fw fa-thermometer-half text-secondary mr-2"></i><a href="#" data-toggle="modal" data-target="#editTicketPriorityModal<?php echo $ticket_id; ?>"><?php echo $ticket_priority_display; ?></a>
|
|
</div>
|
|
<?php
|
|
// Ticket scheduling
|
|
if (empty ($ticket_closed_at)) { ?>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-calendar-check text-secondary mr-2"></i>Scheduled: <a href="#" data-toggle="modal" data-target="#editTicketScheduleModal"> <?php echo $ticket_scheduled_wording ?> </a>
|
|
</div>
|
|
<?php }
|
|
|
|
// Billable
|
|
if ($config_module_enable_accounting) { ?>
|
|
<?php if ($invoice_id && lookupUserPermission("module_sales") >= 1) { ?>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-dollar-sign text-secondary mr-2"></i>Invoiced: <?php echo "$invoice_prefix$invoice_number"; ?>
|
|
</div>
|
|
<?php } elseif (lookupUserPermission("module_sales") >= 1) { ?>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-dollar-sign text-secondary mr-2"></i>Ticket is
|
|
<a href="#" data-toggle="modal" data-target="#editTicketBillableModal<?php echo $ticket_id; ?>">
|
|
<?php
|
|
if ($ticket_billable == 1) {
|
|
echo "<span class='text-bold text-dark'>Billable</span>";
|
|
} else {
|
|
echo "<span class='text-muted'>Not Billable</span>";
|
|
}
|
|
?>
|
|
</a>
|
|
</div>
|
|
<?php } // End if Invoice ?>
|
|
<?php } // End If Accounting mod enabled ?>
|
|
</div>
|
|
|
|
<div class="col-sm-4">
|
|
<?php if ($task_count) { ?>
|
|
Tasks Completed<span class="float-right text-bold"><?php echo $tasks_completed_percent; ?>%</span>
|
|
<div class="progress mt-2" style="height: 20px;">
|
|
<div class="progress-bar" style="width: <?php echo $tasks_completed_percent; ?>%;"><?php echo $completed_task_count; ?> / <?php echo $task_count; ?></div>
|
|
</div>
|
|
<?php } ?>
|
|
|
|
<?php
|
|
// Time tracking
|
|
if ($ticket_total_reply_time) { ?>
|
|
<div class="mt-1">
|
|
<i class="far fa-fw fa-clock text-secondary mr-2"></i>Total time worked: <?php echo $ticket_total_reply_time; ?>
|
|
</div>
|
|
<?php } ?>
|
|
|
|
<?php if ($ticket_collaborators) { ?>
|
|
<div class="mt-2">
|
|
<i class="fas fa-fw fa-users mr-2 text-secondary"></i><?php echo $ticket_collaborators; ?>
|
|
</div>
|
|
<?php } ?>
|
|
|
|
<?php if ($ticket_category > 0) { ?>
|
|
<div class="mt-2">
|
|
<i class="fas fa-fw fa-layer-group mr-2 text-secondary"></i><?php echo $ticket_category_display; ?>
|
|
</div>
|
|
<?php } ?>
|
|
|
|
<div class="mt-2">
|
|
<span class="text-info" id="ticket_collision_viewing"></span>
|
|
</div>
|
|
</div>
|
|
|
|
</div>
|
|
<br>
|
|
</div>
|
|
|
|
</div>
|
|
|
|
<div class="row">
|
|
|
|
<div class="col-md-9">
|
|
|
|
<div class="card card-dark mb-3">
|
|
|
|
<div class="card-header">
|
|
<h3 class="card-title">
|
|
Ticket Details
|
|
</h3>
|
|
</div>
|
|
|
|
<div class="card-header bg-light">
|
|
<h3 class="card-title">
|
|
<span class="text-muted">Subject:</span> <span><?php echo $ticket_subject; ?></span>
|
|
</h3>
|
|
</div>
|
|
|
|
<div class="card-body prettyContent" id="ticketDetails">
|
|
<?php echo $ticket_details; ?>
|
|
|
|
<?php
|
|
while ($ticket_attachment = mysqli_fetch_array($sql_ticket_attachments)) {
|
|
$name = nullable_htmlentities($ticket_attachment['ticket_attachment_name']);
|
|
$ref_name = nullable_htmlentities($ticket_attachment['ticket_attachment_reference_name']);
|
|
echo "<hr class=''><i class='fas fa-fw fa-paperclip text-secondary mr-1'></i>$name | <a href='uploads/tickets/$ticket_id/$ref_name' download='$name'><i class='fas fa-fw fa-download mr-1'></i>Download</a> | <a target='_blank' href='uploads/tickets/$ticket_id/$ref_name'><i class='fas fa-fw fa-external-link-alt mr-1'></i>View</a>";
|
|
}
|
|
?>
|
|
</div>
|
|
|
|
</div>
|
|
|
|
<!-- Only show ticket reply modal if status is not closed -->
|
|
<?php if (lookupUserPermission("module_support") >= 2 && empty($ticket_resolved_at) && empty($ticket_closed_at)) { ?>
|
|
|
|
<div class="card card-body d-print-none pb-0">
|
|
|
|
<form action="post.php" method="post" autocomplete="off">
|
|
<input type="hidden" name="ticket_id" id="ticket_id" value="<?php echo $ticket_id; ?>">
|
|
<input type="hidden" name="client_id" id="client_id" value="<?php echo $client_id; ?>">
|
|
|
|
<div class="form-group">
|
|
<div class="btn-group btn-block btn-group-toggle" data-toggle="buttons">
|
|
<label class="btn btn-outline-secondary active">
|
|
<input type="radio" name="public_reply_type" value="0" checked>Internal Note
|
|
</label>
|
|
<label class="btn btn-outline-secondary">
|
|
<input type="radio" name="public_reply_type" value="2">Public Comment & Email
|
|
</label>
|
|
<label class="btn btn-outline-secondary">
|
|
<input type="radio" name="public_reply_type" value="1">Public Comment
|
|
</label>
|
|
</div>
|
|
</div>
|
|
|
|
<div class="form-group">
|
|
<textarea class="form-control tinymceTicket<?php if ($config_ai_enable) { echo "AI"; } ?>" id="textInput" name="ticket_reply" placeholder="Type a response"></textarea>
|
|
</div>
|
|
|
|
<div class="form-row">
|
|
<div class="col-md-3">
|
|
<div class="input-group mb-3">
|
|
<select class="form-control select2" name="status" required>
|
|
|
|
<!-- Show all active ticket statuses, apart from new or closed as these are system-managed -->
|
|
<?php
|
|
$status_snippet = '';
|
|
if ($task_count !== $completed_task_count) {
|
|
$status_snippet = "AND ticket_status_id != 4";
|
|
}
|
|
$sql_ticket_status = mysqli_query($mysqli, "SELECT * FROM ticket_statuses WHERE ticket_status_id != 1 AND ticket_status_id != 5 AND ticket_status_active = 1 $status_snippet");
|
|
while ($row = mysqli_fetch_array($sql_ticket_status)) {
|
|
$ticket_status_id_select = intval($row['ticket_status_id']);
|
|
$ticket_status_name_select = nullable_htmlentities($row['ticket_status_name']); ?>
|
|
|
|
<option value="<?php echo $ticket_status_id_select ?>" <?php if ($ticket_status == $ticket_status_id_select) { echo 'selected'; } ?>> <?php echo $ticket_status_name_select ?> </option>
|
|
|
|
<?php } ?>
|
|
</select>
|
|
</div>
|
|
</div>
|
|
|
|
<!-- Time Tracking -->
|
|
<div class="col-md-6">
|
|
<div class="input-group mb-3">
|
|
<div class="input-group-prepend px-0 col-2">
|
|
<input type="text" class="form-control" inputmode="numeric" id="hours" name="hours" placeholder="Hrs" min="0" max="23" pattern="0?[0-9]|1[0-9]|2[0-3]">
|
|
</div>
|
|
|
|
<div class="px-0 col-2">
|
|
<input type="text" class="form-control" inputmode="numeric" id="minutes" name="minutes" placeholder="Mins" min="0" max="59" pattern="[0-5]?[0-9]">
|
|
</div>
|
|
|
|
<div class="input-group-append px-0 col-2">
|
|
<input type="text" class="form-control" inputmode="numeric" id="seconds" name="seconds" placeholder="Secs" min="0" max="59" pattern="[0-5]?[0-9]">
|
|
</div>
|
|
|
|
<div class="btn-group">
|
|
<button type="button" class="btn btn-light" id="startStopTimer"><i class="fas fa-play"></i></button>
|
|
<button type="button" class="btn btn-light" id="resetTimer"><i class="fas fa-redo-alt"></i></button>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<div class="col-md-3">
|
|
<div class="btn-toolbar float-right">
|
|
<button type="submit" id="ticket_add_reply" name="add_ticket_reply" class="btn btn-success ml-3"><i class="fas fa-check mr-2"></i>Submit</button>
|
|
</div>
|
|
</div>
|
|
|
|
</div>
|
|
|
|
</form>
|
|
</div>
|
|
<!-- End IF for reply modal -->
|
|
<?php } ?>
|
|
|
|
<!-- Ticket Responses -->
|
|
<h6>Responses: <?php echo $ticket_all_comments_count; ?></h6>
|
|
|
|
<!-- Ticket replies -->
|
|
<?php
|
|
|
|
while ($row = mysqli_fetch_array($sql_ticket_replies)) {
|
|
$ticket_reply_id = intval($row['ticket_reply_id']);
|
|
$ticket_reply = $purifier->purify($row['ticket_reply']);
|
|
$ticket_reply_type = nullable_htmlentities($row['ticket_reply_type']);
|
|
$ticket_reply_created_at = nullable_htmlentities($row['ticket_reply_created_at']);
|
|
$ticket_reply_created_at_ago = timeAgo($row['ticket_reply_created_at']);
|
|
$ticket_reply_updated_at = nullable_htmlentities($row['ticket_reply_updated_at']);
|
|
$ticket_reply_updated_at_ago = timeAgo($row['ticket_reply_updated_at']);
|
|
$ticket_reply_by = intval($row['ticket_reply_by']);
|
|
|
|
if ($ticket_reply_type == "Client") {
|
|
$ticket_reply_by_display = nullable_htmlentities($row['contact_name']);
|
|
$user_initials = initials($row['contact_name']);
|
|
$user_avatar = nullable_htmlentities($row['contact_photo']);
|
|
$avatar_link = "uploads/clients/$client_id/$user_avatar";
|
|
} else {
|
|
$ticket_reply_by_display = nullable_htmlentities($row['user_name']);
|
|
$user_id = intval($row['user_id']);
|
|
$user_avatar = nullable_htmlentities($row['user_avatar']);
|
|
$user_initials = initials($row['user_name']);
|
|
$avatar_link = "uploads/users/$user_id/$user_avatar";
|
|
$ticket_reply_time_worked = date_create($row['ticket_reply_time_worked']);
|
|
}
|
|
|
|
$sql_ticket_reply_attachments = mysqli_query(
|
|
$mysqli,
|
|
"SELECT * FROM ticket_attachments
|
|
WHERE ticket_attachment_reply_id = $ticket_reply_id
|
|
AND ticket_attachment_ticket_id = $ticket_id"
|
|
);
|
|
|
|
?>
|
|
|
|
<!-- Begin ticket reply card -->
|
|
<div class="card border-left border-<?php if ($ticket_reply_type == 'Internal') { echo "dark"; } elseif ($ticket_reply_type == 'Client') { echo "warning"; } else { echo "info"; } ?> mb-3">
|
|
<div class="card-header">
|
|
<div class="d-flex justify-content-between align-items-center w-100">
|
|
<!-- Left side content -->
|
|
<div class="d-flex align-items-center">
|
|
<?php if (!empty($user_avatar)) { ?>
|
|
<img src="<?php echo $avatar_link; ?>" alt="User Avatar" class="img-size-50 mr-3 img-circle">
|
|
<?php } else { ?>
|
|
<span class="fa-stack fa-2x">
|
|
<i class="fa fa-circle fa-stack-2x text-secondary"></i>
|
|
<span class="fa fa-stack-1x text-white"><?php echo $user_initials; ?></span>
|
|
</span>
|
|
<?php } ?>
|
|
|
|
<div class="ml-3">
|
|
<h3 class="card-title"><?php echo $ticket_reply_by_display; ?></h3>
|
|
<div>
|
|
<?php if ($ticket_reply_type !== "Client") { ?>
|
|
<div>
|
|
<br><small class="text-muted">Time worked: <?php echo date_format($ticket_reply_time_worked, 'H:i:s'); ?></small>
|
|
</div>
|
|
<?php } ?>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<!-- Right-side content -->
|
|
<div class="text-right d-flex flex-column align-items-end">
|
|
<?php if ($ticket_reply_type !== "Client" && empty($ticket_closed_at)) { ?>
|
|
<div class="card-tools d-print-none mb-2">
|
|
<div class="dropdown dropleft">
|
|
<?php if (lookupUserPermission("module_support") >= 2) { ?>
|
|
<button class="btn btn-sm btn-tool" type="button" id="dropdownMenuButton" data-toggle="dropdown">
|
|
<i class="fas fa-fw fa-ellipsis-v"></i>
|
|
</button>
|
|
<div class="dropdown-menu">
|
|
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#replyEditTicketModal<?php echo $ticket_reply_id; ?>">
|
|
<i class="fas fa-fw fa-edit text-secondary mr-2"></i>Edit
|
|
</a>
|
|
<div class="dropdown-divider"></div>
|
|
<a class="dropdown-item text-danger confirm-link" href="post.php?archive_ticket_reply=<?php echo $ticket_reply_id; ?>">
|
|
<i class="fas fa-fw fa-archive mr-2"></i>Archive
|
|
</a>
|
|
</div>
|
|
<?php } ?>
|
|
</div>
|
|
</div>
|
|
<?php } ?>
|
|
|
|
<small class="text-muted">
|
|
<div title="Created: <?php echo $ticket_reply_created_at; if ($ticket_reply_updated_at) { echo '. Edited: ' . $ticket_reply_updated_at; } ?>">
|
|
<?php echo $ticket_reply_type . " - " . $ticket_reply_created_at_ago; if ($ticket_reply_updated_at) { echo '*'; } ?>
|
|
</div>
|
|
</small>
|
|
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<div class="card-body prettyContent">
|
|
<?php echo $ticket_reply; ?>
|
|
|
|
<?php
|
|
while ($ticket_attachment = mysqli_fetch_array($sql_ticket_reply_attachments)) {
|
|
$name = nullable_htmlentities($ticket_attachment['ticket_attachment_name']);
|
|
$ref_name = nullable_htmlentities($ticket_attachment['ticket_attachment_reference_name']);
|
|
echo "<hr><i class='fas fa-fw fa-paperclip text-secondary mr-1'></i>$name | <a href='uploads/tickets/$ticket_id/$ref_name' download='$name'><i class='fas fa-fw fa-download mr-1'></i>Download</a> | <a target='_blank' href='uploads/tickets/$ticket_id/$ref_name'><i class='fas fa-fw fa-external-link-alt mr-1'></i>View</a>";
|
|
}
|
|
?>
|
|
</div>
|
|
</div>
|
|
|
|
<!-- End ticket reply card -->
|
|
|
|
|
|
<?php
|
|
|
|
require "ticket_reply_edit_modal.php";
|
|
}
|
|
|
|
?>
|
|
|
|
</div>
|
|
|
|
<div class="col-md-3">
|
|
|
|
<!-- Contact card -->
|
|
<?php if ($contact_id) { ?>
|
|
<div class="card card-body mb-3">
|
|
<h5 class="text-secondary">Contact</h5>
|
|
<div>
|
|
<i class="fa fa-fw fa-user text-secondary mr-2"></i><a href="#" data-toggle="modal" data-target="#editTicketContactModal<?php echo $ticket_id; ?>"><strong><?php echo $contact_name; ?></strong>
|
|
</a>
|
|
</div>
|
|
|
|
<?php
|
|
|
|
if (!empty($location_name)) { ?>
|
|
<div class="mt-2">
|
|
<i class="fa fa-fw fa-map-marker-alt text-secondary mr-2"></i><?php echo $location_name; ?>
|
|
</div>
|
|
<?php }
|
|
|
|
if (!empty($contact_email)) { ?>
|
|
<div class="mt-2">
|
|
<i class="fa fa-fw fa-envelope text-secondary mr-2"></i><a href="mailto:<?php echo $contact_email; ?>"><?php echo $contact_email; ?></a>
|
|
</div>
|
|
<?php }
|
|
|
|
if (!empty($contact_phone)) { ?>
|
|
<div class="mt-2">
|
|
<i class="fa fa-fw fa-phone text-secondary mr-2"></i><a href="tel:<?php echo $contact_phone; ?>"><?php echo $contact_phone; ?></a>
|
|
</div>
|
|
<?php }
|
|
|
|
if (!empty($contact_mobile)) { ?>
|
|
<div class="mt-2">
|
|
<i class="fa fa-fw fa-mobile-alt text-secondary mr-2"></i><a href="tel:<?php echo $contact_mobile; ?>"><?php echo $contact_mobile; ?></a>
|
|
</div>
|
|
<?php } ?>
|
|
|
|
<?php
|
|
|
|
// Previous tickets
|
|
$prev_ticket_id = $prev_ticket_subject = $prev_ticket_status = ''; // Default blank
|
|
|
|
$sql_prev_ticket = "SELECT ticket_id, ticket_created_at, ticket_subject, ticket_status, ticket_assigned_to FROM tickets WHERE ticket_contact_id = $contact_id AND ticket_id <> $ticket_id ORDER BY ticket_id DESC LIMIT 1";
|
|
$prev_ticket_row = mysqli_fetch_assoc(mysqli_query($mysqli, $sql_prev_ticket));
|
|
|
|
if ($prev_ticket_row) {
|
|
$prev_ticket_id = intval($prev_ticket_row['ticket_id']);
|
|
$prev_ticket_subject = nullable_htmlentities($prev_ticket_row['ticket_subject']);
|
|
$prev_ticket_status = nullable_htmlentities( getTicketStatusName($prev_ticket_row['ticket_status']));
|
|
?>
|
|
|
|
<hr>
|
|
<div>
|
|
<i class="fa fa-fw fa-history text-secondary mr-2"></i><b>Previous ticket:</b>
|
|
<a href="ticket.php?ticket_id=<?php echo $prev_ticket_id; ?>"><?php echo $prev_ticket_subject; ?></a>
|
|
</div>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-hourglass-start text-secondary mr-2"></i><strong>Status:</strong>
|
|
<span class="text-success"><?php echo $prev_ticket_status; ?></span>
|
|
</div>
|
|
<?php } ?>
|
|
|
|
</div>
|
|
<?php } else { ?>
|
|
<div class="card card-body mb-3">
|
|
<h5 class="text-secondary">Contact</h5>
|
|
<div>
|
|
<i class="fa fa-fw fa-user text-secondary mr-2"></i><a href="#" data-toggle="modal" data-target="#editTicketContactModal<?php echo $ticket_id; ?>"><i>No One</i>
|
|
</a>
|
|
</div>
|
|
</div>
|
|
<?php } ?>
|
|
<!-- End contact card -->
|
|
|
|
|
|
<!-- Tasks Card -->
|
|
<div class="card card-body">
|
|
|
|
<?php if (empty($ticket_closed_at) && lookupUserPermission("module_support") >= 2) { ?>
|
|
<form action="post.php" method="post" autocomplete="off">
|
|
<input type="hidden" name="ticket_id" value="<?php echo $ticket_id; ?>">
|
|
<div class="form-group">
|
|
<div class="input-group input-group-sm">
|
|
<input type="text" class="form-control" name="name" placeholder="Create Task">
|
|
<div class="input-group-append">
|
|
<button type="submit" name="add_task" class="btn btn-secondary">
|
|
<i class="fas fa-check"></i>
|
|
</button>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</form>
|
|
<?php } ?>
|
|
|
|
<table class="table table-sm">
|
|
<?php
|
|
while($row = mysqli_fetch_array($sql_tasks)){
|
|
$task_id = intval($row['task_id']);
|
|
$task_name = nullable_htmlentities($row['task_name']);
|
|
$task_order = intval($row['task_order']);
|
|
//$task_description = nullable_htmlentities($row['task_description']); // not in db yet
|
|
$task_completion_estimate = intval($row['task_completion_estimate']);
|
|
$task_completed_at = nullable_htmlentities($row['task_completed_at']);
|
|
?>
|
|
<tr>
|
|
<td>
|
|
<?php if ($task_completed_at) { ?>
|
|
<i class="far fa-fw fa-check-square text-primary"></i>
|
|
<?php } elseif (lookupUserPermission("module_support") >= 2) { ?>
|
|
<a href="post.php?complete_task=<?php echo $task_id; ?>">
|
|
<i class="far fa-fw fa-square text-secondary"></i>
|
|
</a>
|
|
<?php } ?>
|
|
</td>
|
|
<td><span class="text-secondary"><?php echo $task_completion_estimate; ?>m</span> - <?php echo $task_name; ?></td>
|
|
<td>
|
|
<div class="float-right">
|
|
<?php if (empty($ticket_closed_at) && lookupUserPermission("module_support") >= 2) { ?>
|
|
<div class="dropdown dropleft text-center">
|
|
<button class="btn btn-link text-secondary btn-sm" type="button" data-toggle="dropdown">
|
|
<i class="fas fa-fw fa-ellipsis-v"></i>
|
|
</button>
|
|
<div class="dropdown-menu">
|
|
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#editTaskModal<?php echo $task_id; ?>">
|
|
<i class="fas fa-fw fa-edit mr-2"></i>Edit
|
|
</a>
|
|
<?php if ($task_completed_at) { ?>
|
|
<a class="dropdown-item" href="post.php?undo_complete_task=<?php echo $task_id; ?>">
|
|
<i class="fas fa-fw fa-arrow-circle-left mr-2"></i>Mark incomplete
|
|
</a>
|
|
<?php } ?>
|
|
<div class="dropdown-divider"></div>
|
|
<a class="dropdown-item text-danger confirm-link" href="post.php?delete_task=<?php echo $task_id; ?>&csrf_token=<?php echo $_SESSION['csrf_token'] ?>">
|
|
<i class="fas fa-fw fa-trash-alt mr-2"></i>Delete
|
|
</a>
|
|
</div>
|
|
</div>
|
|
<?php } ?>
|
|
</div>
|
|
</td>
|
|
</tr>
|
|
|
|
<?php
|
|
|
|
require "task_edit_modal.php";
|
|
} ?>
|
|
</table>
|
|
</div>
|
|
<!-- End Tasks Card -->
|
|
|
|
|
|
<!-- Ticket watchers card -->
|
|
<?php if (empty($ticket_closed_at) && mysqli_num_rows($sql_ticket_watchers) > 0) { ?>
|
|
|
|
<div class="card card-body card-outline card-dark mb-3">
|
|
<h5 class="text-secondary">Watchers</h5>
|
|
|
|
<?php
|
|
// Get Watchers
|
|
while ($row = mysqli_fetch_array($sql_ticket_watchers)) {
|
|
$watcher_id = intval($row['watcher_id']);
|
|
$ticket_watcher_email = nullable_htmlentities($row['watcher_email']);
|
|
?>
|
|
<div class='mt-1'>
|
|
<i class="fa fa-fw fa-eye text-secondary mr-2"></i><?php echo $ticket_watcher_email; ?>
|
|
<?php if (empty($ticket_closed_at)) { ?>
|
|
<a class="confirm-link float-right" href="post.php?delete_ticket_watcher=<?php echo $watcher_id; ?>">
|
|
<i class="fas fa-fw fa-trash-alt text-secondary"></i>
|
|
</a>
|
|
<?php } ?>
|
|
</div>
|
|
|
|
<?php } ?>
|
|
</div>
|
|
<?php } ?>
|
|
<!-- End Ticket watchers card -->
|
|
|
|
<!-- Asset card -->
|
|
<?php if ($asset_id) { ?>
|
|
<div class="card card-body mb-3">
|
|
<h5 class="text-secondary">Asset</h5>
|
|
<div>
|
|
<a href='client_asset_details.php?client_id=<?php echo $client_id ?>&asset_id=<?php echo $asset_id ?>'><i class="fa fa-fw fa-desktop text-secondary mr-2"></i><strong><?php echo $asset_name; ?></strong></a>
|
|
</div>
|
|
|
|
<?php if (!empty($asset_os)) { ?>
|
|
<div class="mt-1">
|
|
<i class="fab fa-fw fa-microsoft text-secondary mr-2"></i><?php echo $asset_os; ?>
|
|
</div>
|
|
<?php }
|
|
|
|
if (!empty($asset_ip)) { ?>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-network-wired text-secondary mr-2"></i><?php echo $asset_ip; ?>
|
|
</div>
|
|
<?php }
|
|
|
|
if (!empty($asset_make)) { ?>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-tag text-secondary mr-2"></i>Model: <?php echo "$asset_make $asset_model"; ?>
|
|
</div>
|
|
<?php }
|
|
|
|
if (!empty($asset_serial)) { ?>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-barcode text-secondary mr-2"></i>Service Tag: <?php echo $asset_serial; ?>
|
|
</div>
|
|
<?php }
|
|
|
|
if (!empty($asset_warranty_expire)) { ?>
|
|
<div class="mt-1">
|
|
<i class="far fa-fw fa-calendar-alt text-secondary mr-2"></i>Warranty expires: <strong><?php echo $asset_warranty_expire ?></strong>
|
|
</div>
|
|
<?php }
|
|
|
|
if (!empty($asset_uri)) { ?>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-globe text-secondary mr-2"></i><a href="<?php echo $asset_uri; ?>" target="_blank">Access <i class="fas fa-fw fa-external-link-alt"></i></a>
|
|
</div>
|
|
<?php }
|
|
|
|
if ($ticket_asset_count > 0) { ?>
|
|
|
|
<button class="btn btn-block btn-secondary mt-2 d-print-none" data-toggle="modal" data-target="#assetTicketsModal">Service History (<?php echo $ticket_asset_count; ?>)</button>
|
|
|
|
<div class="modal" id="assetTicketsModal" tabindex="-1">
|
|
<div class="modal-dialog modal-lg">
|
|
<div class="modal-content bg-dark">
|
|
<div class="modal-header">
|
|
<h5 class="modal-title"><i class="fa fa-fw fa-desktop"></i> <?php echo $asset_name; ?></h5>
|
|
<button type="button" class="close text-white" data-dismiss="modal">
|
|
<span>×</span>
|
|
</button>
|
|
</div>
|
|
|
|
<div class="modal-body bg-white">
|
|
<?php
|
|
// Query is run from client_assets.php
|
|
while ($row = mysqli_fetch_array($sql_asset_tickets)) {
|
|
$service_ticket_id = intval($row['ticket_id']);
|
|
$service_ticket_prefix = nullable_htmlentities($row['ticket_prefix']);
|
|
$service_ticket_number = intval($row['ticket_number']);
|
|
$service_ticket_subject = nullable_htmlentities($row['ticket_subject']);
|
|
$service_ticket_status = nullable_htmlentities($row['ticket_status']);
|
|
$service_ticket_created_at = nullable_htmlentities($row['ticket_created_at']);
|
|
$service_ticket_updated_at = nullable_htmlentities($row['ticket_updated_at']);
|
|
?>
|
|
<p>
|
|
<i class="fas fa-fw fa-ticket-alt"></i>
|
|
Ticket: <a href="ticket.php?ticket_id=<?php echo $service_ticket_id; ?>"><?php echo "$service_ticket_prefix$service_ticket_number" ?></a> <?php echo "on $service_ticket_created_at - <b>$service_ticket_subject</b> ($service_ticket_status)"; ?>
|
|
</p>
|
|
<?php
|
|
}
|
|
?>
|
|
</div>
|
|
<div class="modal-footer bg-white">
|
|
<button type="button" class="btn btn-secondary" data-dismiss="modal">Close</button>
|
|
</div>
|
|
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<?php } // End Ticket asset Count ?>
|
|
</div>
|
|
<?php } // End if asset_id ?>
|
|
<!-- End Asset card -->
|
|
|
|
|
|
<!-- Vendor card -->
|
|
<?php if ($vendor_id) { ?>
|
|
<div class="card card-body mb-3">
|
|
<h5 class="text-secondary">Vendor</h5>
|
|
|
|
<div>
|
|
<i class="fa fa-fw fa-building text-secondary mr-2"></i><strong><?php echo $vendor_name; ?></strong>
|
|
</div>
|
|
<?php
|
|
|
|
if (!empty($vendor_contact_name)) { ?>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-user text-secondary mr-2"></i><?php echo $vendor_contact_name; ?>
|
|
</div>
|
|
<?php }
|
|
|
|
if (!empty($ticket_vendor_ticket_number)) { ?>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-tag text-secondary mr-2"></i><?php echo $ticket_vendor_ticket_number; ?>
|
|
</div>
|
|
<?php }
|
|
|
|
if (!empty($vendor_email)) { ?>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-envelope text-secondary mr-2"></i><a href="mailto:<?php echo $vendor_email; ?>"><?php echo $vendor_email; ?></a>
|
|
</div>
|
|
<?php }
|
|
|
|
if (!empty($vendor_phone)) { ?>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-phone text-secondary mr-2"></i><?php echo $vendor_phone; ?>
|
|
</div>
|
|
<?php }
|
|
|
|
if (!empty($vendor_website)) { ?>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-globe text-secondary mr-2"></i><?php echo $vendor_website; ?>
|
|
</div>
|
|
<?php } ?>
|
|
|
|
</div>
|
|
<?php } //End Else ?>
|
|
<!-- End Vendor card -->
|
|
|
|
<!-- project card -->
|
|
<?php if ($project_id) { ?>
|
|
<div class="card card-body mb-3">
|
|
<h5 class="text-secondary">Project</h5>
|
|
<div>
|
|
<i class="fa fa-fw fa-project-diagram text-secondary mr-3"></i><a href="project_details.php?project_id=<?php echo $project_id; ?>" target="_blank"><strong><?php echo $project_name; ?><i class="fa fa-fw fa-external-link-alt text-secondary ml-2"></i></strong>
|
|
</a>
|
|
</div>
|
|
|
|
<?php if ($project_manager) { ?>
|
|
<div class="mt-2">
|
|
<i class="fa fa-fw fa-user-tie text-secondary mr-3"></i><?php echo $project_manager_name; ?>
|
|
</div>
|
|
<?php } ?>
|
|
</div>
|
|
<?php } ?>
|
|
<!-- End project card -->
|
|
|
|
</div> <!-- End col-3 -->
|
|
|
|
</div> <!-- End row -->
|
|
|
|
<?php
|
|
if (lookupUserPermission("module_support") >= 2 && empty($ticket_closed_at)) {
|
|
require_once "ticket_edit_modal.php";
|
|
|
|
require_once "ticket_assign_modal.php";
|
|
|
|
require_once "ticket_edit_contact_modal.php";
|
|
|
|
require_once "ticket_edit_asset_modal.php";
|
|
|
|
require_once "ticket_edit_vendor_modal.php";
|
|
|
|
require_once "ticket_add_watcher_modal.php";
|
|
|
|
require_once "ticket_edit_priority_modal.php";
|
|
|
|
require_once "ticket_change_client_modal.php";
|
|
|
|
require_once "ticket_edit_schedule_modal.php";
|
|
|
|
require_once "ticket_merge_modal.php";
|
|
}
|
|
|
|
if (lookupUserPermission("module_support") >= 2 && lookupUserPermission("module_sales") >= 2 && $config_module_enable_accounting) {
|
|
require_once "ticket_edit_billable_modal.php";
|
|
require_once "ticket_invoice_add_modal.php";
|
|
}
|
|
}
|
|
}
|
|
|
|
require_once "footer.php";
|
|
|
|
?>
|
|
|
|
<!-- Summary Modal -->
|
|
<div class="modal fade" id="summaryModal" tabindex="-1" role="dialog" aria-labelledby="summaryModalTitle" aria-hidden="true">
|
|
<div class="modal-dialog modal-lg" role="document">
|
|
<div class="modal-content bg-dark">
|
|
<div class="modal-header">
|
|
<h5 class="modal-title" id="summaryModalTitle">Ticket Summary</h5>
|
|
<button type="button" class="close text-white" data-dismiss="modal" aria-label="Close">
|
|
<span>×</span>
|
|
</button>
|
|
</div>
|
|
<div class="modal-body bg-white">
|
|
<div id="summaryContent" class="text-center">
|
|
<i class="fas fa-spinner fa-spin"></i> Generating summary...
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<script src="js/show_modals.js"></script>
|
|
|
|
<?php if (empty($ticket_closed_at)) { ?>
|
|
<!-- Ticket Time Tracking JS -->
|
|
<script src="js/ticket_time_tracking.js"></script>
|
|
|
|
<!-- Ticket collision detect JS (jQuery is called in footer, so collision detection script MUST be below it) -->
|
|
<script src="js/ticket_collision_detection.js"></script>
|
|
<?php } ?>
|
|
|
|
<script src="js/pretty_content.js"></script>
|
|
|
|
<script>
|
|
$('#summaryModal').on('shown.bs.modal', function (e) {
|
|
// Perform AJAX request to get the summary
|
|
$.ajax({
|
|
url: 'post.php?ai_ticket_summary',
|
|
method: 'POST',
|
|
data: { ticket_id: <?php echo $ticket_id; ?> },
|
|
success: function(response) {
|
|
$('#summaryContent').html(response);
|
|
},
|
|
error: function() {
|
|
$('#summaryContent').html('Error generating summary.');
|
|
}
|
|
});
|
|
});
|
|
</script>
|