mirror of https://github.com/itflow-org/itflow
509 lines
26 KiB
PHP
509 lines
26 KiB
PHP
<?php
|
|
/*
|
|
* CRON - Email Parser
|
|
* Process emails and create/update tickets
|
|
*/
|
|
|
|
// Set working directory to the directory this cron script lives at.
|
|
chdir(dirname(__FILE__));
|
|
|
|
// Autoload Composer dependencies
|
|
require_once __DIR__ . '/plugins/php-imap/vendor/autoload.php';
|
|
|
|
// Get ITFlow config & helper functions
|
|
require_once "config.php";
|
|
|
|
// Set Timezone
|
|
require_once "inc_set_timezone.php";
|
|
require_once "functions.php";
|
|
|
|
// Get settings for the "default" company
|
|
require_once "get_settings.php";
|
|
|
|
$config_ticket_prefix = sanitizeInput($config_ticket_prefix);
|
|
$config_ticket_from_name = sanitizeInput($config_ticket_from_name);
|
|
$config_ticket_email_parse_unknown_senders = intval($row['config_ticket_email_parse_unknown_senders']);
|
|
|
|
// Get company name & phone & timezone
|
|
$sql = mysqli_query($mysqli, "SELECT * FROM companies, settings WHERE companies.company_id = settings.company_id AND companies.company_id = 1");
|
|
$row = mysqli_fetch_array($sql);
|
|
$company_name = sanitizeInput($row['company_name']);
|
|
$company_phone = sanitizeInput(formatPhoneNumber($row['company_phone']));
|
|
|
|
// Check setting enabled
|
|
if ($config_ticket_email_parse == 0) {
|
|
exit("Email Parser: Feature is not enabled - check Settings > Ticketing > Email-to-ticket parsing. See https://docs.itflow.org/ticket_email_parse -- Quitting..");
|
|
}
|
|
|
|
$argv = $_SERVER['argv'];
|
|
|
|
// Check Cron Key
|
|
if ($argv[1] !== $config_cron_key) {
|
|
exit("Cron Key invalid -- Quitting..");
|
|
}
|
|
|
|
// Get system temp directory
|
|
$temp_dir = sys_get_temp_dir();
|
|
|
|
// Create the path for the lock file using the temp directory
|
|
$lock_file_path = "{$temp_dir}/itflow_email_parser_{$installation_id}.lock";
|
|
|
|
// Check for lock file to prevent concurrent script runs
|
|
if (file_exists($lock_file_path)) {
|
|
$file_age = time() - filemtime($lock_file_path);
|
|
|
|
// If file is older than 3 minutes (180 seconds), delete and continue
|
|
if ($file_age > 300) {
|
|
unlink($lock_file_path);
|
|
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Cron-Email-Parser', log_action = 'Delete', log_description = 'Cron Email Parser detected a lock file was present but was over 10 minutes old so it removed it'");
|
|
} else {
|
|
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Cron-Email-Parser', log_action = 'Locked', log_description = 'Cron Email Parser attempted to execute but was already executing, so instead it terminated.'");
|
|
exit("Script is already running. Exiting.");
|
|
}
|
|
}
|
|
|
|
// Create a lock file
|
|
file_put_contents($lock_file_path, "Locked");
|
|
|
|
// Webklex PHP-IMAP
|
|
use Webklex\PHPIMAP\ClientManager;
|
|
use Webklex\PHPIMAP\Message\Attachment;
|
|
|
|
// Allowed attachment extensions
|
|
$allowed_extensions = array('jpg', 'jpeg', 'gif', 'png', 'webp', 'pdf', 'txt', 'md', 'doc', 'docx', 'csv', 'xls', 'xlsx', 'xlsm', 'zip', 'tar', 'gz');
|
|
|
|
// Function to raise a new ticket for a given contact and email them confirmation (if configured)
|
|
function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date, $subject, $message, $attachments, $original_message_file) {
|
|
global $mysqli, $config_app_name, $company_name, $company_phone, $config_ticket_prefix, $config_ticket_client_general_notifications, $config_ticket_new_ticket_notification_email, $config_base_url, $config_ticket_from_name, $config_ticket_from_email, $config_smtp_host, $config_smtp_port, $config_smtp_encryption, $config_smtp_username, $config_smtp_password, $allowed_extensions;
|
|
|
|
$ticket_number_sql = mysqli_fetch_array(mysqli_query($mysqli, "SELECT config_ticket_next_number FROM settings WHERE company_id = 1"));
|
|
$ticket_number = intval($ticket_number_sql['config_ticket_next_number']);
|
|
$new_config_ticket_next_number = $ticket_number + 1;
|
|
mysqli_query($mysqli, "UPDATE settings SET config_ticket_next_number = $new_config_ticket_next_number WHERE company_id = 1");
|
|
|
|
// Clean up the message
|
|
$message = trim($message); // Remove leading/trailing whitespace
|
|
$message = preg_replace('/\s+/', ' ', $message); // Replace multiple spaces with a single space
|
|
$message = nl2br($message); // Convert newlines to <br>
|
|
|
|
// Wrap the message in a div with controlled line height
|
|
$message = "<i>Email from: <b>$contact_name</b> <$contact_email> at $date:-</i> <br><br><div style='line-height:1.5;'>$message</div>";
|
|
|
|
$ticket_prefix_esc = mysqli_real_escape_string($mysqli, $config_ticket_prefix);
|
|
$subject_esc = mysqli_real_escape_string($mysqli, $subject);
|
|
$message_esc = mysqli_real_escape_string($mysqli, $message);
|
|
$contact_email_esc = mysqli_real_escape_string($mysqli, $contact_email);
|
|
$client_id_esc = intval($client_id);
|
|
|
|
//Generate a unique URL key for clients to access
|
|
$url_key = randomString(156);
|
|
|
|
mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$ticket_prefix_esc', ticket_number = $ticket_number, ticket_subject = '$subject_esc', ticket_details = '$message_esc', ticket_priority = 'Low', ticket_status = 1, ticket_created_by = 0, ticket_contact_id = $contact_id, ticket_url_key = '$url_key', ticket_client_id = $client_id_esc");
|
|
$id = mysqli_insert_id($mysqli);
|
|
|
|
echo "Created new ticket.<br>";
|
|
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Create', log_description = 'Email parser: Client contact $contact_email_esc created ticket $ticket_prefix_esc$ticket_number ($subject_esc) ($id)', log_client_id = $client_id_esc");
|
|
|
|
mkdirMissing('uploads/tickets/');
|
|
$att_dir = "uploads/tickets/" . $id . "/";
|
|
mkdirMissing($att_dir);
|
|
|
|
rename("uploads/tmp/{$original_message_file}", "{$att_dir}/{$original_message_file}");
|
|
$original_message_file_esc = mysqli_real_escape_string($mysqli, $original_message_file);
|
|
mysqli_query($mysqli, "INSERT INTO ticket_attachments SET ticket_attachment_name = 'Original-parsed-email.eml', ticket_attachment_reference_name = '$original_message_file_esc', ticket_attachment_ticket_id = $id");
|
|
|
|
foreach ($attachments as $attachment) {
|
|
$att_name = $attachment->getName();
|
|
$att_extarr = explode('.', $att_name);
|
|
$att_extension = strtolower(end($att_extarr));
|
|
|
|
if (in_array($att_extension, $allowed_extensions)) {
|
|
$att_saved_filename = md5(uniqid(rand(), true)) . '.' . $att_extension;
|
|
$att_saved_path = $att_dir . $att_saved_filename;
|
|
$attachment->save($att_dir); // Save the attachment to the directory
|
|
rename($att_dir . $attachment->getName(), $att_saved_path); // Rename the saved file to the hashed name
|
|
|
|
$ticket_attachment_name = sanitizeInput($att_name);
|
|
$ticket_attachment_reference_name = sanitizeInput($att_saved_filename);
|
|
|
|
$ticket_attachment_name_esc = mysqli_real_escape_string($mysqli, $ticket_attachment_name);
|
|
$ticket_attachment_reference_name_esc = mysqli_real_escape_string($mysqli, $ticket_attachment_reference_name);
|
|
mysqli_query($mysqli, "INSERT INTO ticket_attachments SET ticket_attachment_name = '$ticket_attachment_name_esc', ticket_attachment_reference_name = '$ticket_attachment_reference_name_esc', ticket_attachment_ticket_id = $id");
|
|
} else {
|
|
$ticket_attachment_name_esc = mysqli_real_escape_string($mysqli, $att_name);
|
|
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Update', log_description = 'Email parser: Blocked attachment $ticket_attachment_name_esc from Client contact $contact_email_esc for ticket $ticket_prefix_esc$ticket_number', log_client_id = $client_id_esc");
|
|
}
|
|
}
|
|
|
|
$data = [];
|
|
if ($config_ticket_client_general_notifications == 1) {
|
|
$subject_email = "Ticket created - [$config_ticket_prefix$ticket_number] - $subject";
|
|
$body = "<i style='color: #808080'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Thank you for your email. A ticket regarding \"$subject\" has been automatically created for you.<br><br>Ticket: $config_ticket_prefix$ticket_number<br>Subject: $subject<br>Status: New<br>https://$config_base_url/portal/ticket.php?id=$id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
|
|
$data[] = [
|
|
'from' => $config_ticket_from_email,
|
|
'from_name' => $config_ticket_from_name,
|
|
'recipient' => $contact_email,
|
|
'recipient_name' => $contact_name,
|
|
'subject' => mysqli_real_escape_string($mysqli, $subject_email),
|
|
'body' => mysqli_real_escape_string($mysqli, $body)
|
|
];
|
|
}
|
|
|
|
if ($config_ticket_new_ticket_notification_email) {
|
|
if ($client_id == 0){
|
|
$client_name = "Guest";
|
|
} else {
|
|
$client_sql = mysqli_query($mysqli, "SELECT client_name FROM clients WHERE client_id = $client_id");
|
|
$client_row = mysqli_fetch_array($client_sql);
|
|
$client_name = sanitizeInput($client_row['client_name']);
|
|
}
|
|
$email_subject = "$config_app_name - New Ticket - $client_name: $subject";
|
|
$email_body = "Hello, <br><br>This is a notification that a new ticket has been raised in ITFlow. <br>Client: $client_name<br>Priority: Low (email parsed)<br>Link: https://$config_base_url/ticket.php?ticket_id=$id <br><br>--------------------------------<br><br><b>$subject</b><br>$message";
|
|
|
|
$data[] = [
|
|
'from' => $config_ticket_from_email,
|
|
'from_name' => $config_ticket_from_name,
|
|
'recipient' => $config_ticket_new_ticket_notification_email,
|
|
'recipient_name' => $config_ticket_from_name,
|
|
'subject' => mysqli_real_escape_string($mysqli, $email_subject),
|
|
'body' => mysqli_real_escape_string($mysqli, $email_body)
|
|
];
|
|
}
|
|
|
|
addToMailQueue($mysqli, $data);
|
|
|
|
return true;
|
|
}
|
|
|
|
// Add Reply Function
|
|
function addReply($from_email, $date, $subject, $ticket_number, $message, $attachments) {
|
|
global $mysqli, $config_app_name, $company_name, $company_phone, $config_ticket_prefix, $config_base_url, $config_ticket_from_name, $config_ticket_from_email, $config_smtp_host, $config_smtp_port, $config_smtp_encryption, $config_smtp_username, $config_smtp_password, $allowed_extensions;
|
|
|
|
$ticket_reply_type = 'Client';
|
|
// Clean up the message
|
|
$message_parts = explode("##- Please type your reply above this line -##", $message);
|
|
$message_body = $message_parts[0];
|
|
$message_body = trim($message_body); // Remove leading/trailing whitespace
|
|
$message_body = preg_replace('/\r\n|\r|\n/', ' ', $message_body); // Replace newlines with a space
|
|
$message_body = nl2br($message_body); // Convert remaining newlines to <br>
|
|
|
|
// Wrap the message in a div with controlled line height
|
|
$message = "<i>Email from: $from_email at $date:-</i> <br><br><div style='line-height:1.5;'>$message_body</div>";
|
|
|
|
$ticket_number_esc = intval($ticket_number);
|
|
$message_esc = mysqli_real_escape_string($mysqli, $message);
|
|
$from_email_esc = mysqli_real_escape_string($mysqli, $from_email);
|
|
|
|
$row = mysqli_fetch_array(mysqli_query($mysqli, "SELECT ticket_id, ticket_subject, ticket_status, ticket_contact_id, ticket_client_id, contact_email, client_name
|
|
FROM tickets
|
|
LEFT JOIN contacts on tickets.ticket_contact_id = contacts.contact_id
|
|
LEFT JOIN clients on tickets.ticket_client_id = clients.client_id
|
|
WHERE ticket_number = $ticket_number_esc LIMIT 1"));
|
|
|
|
if ($row) {
|
|
$ticket_id = intval($row['ticket_id']);
|
|
$ticket_subject = sanitizeInput($row['ticket_subject']);
|
|
$ticket_status = sanitizeInput($row['ticket_status']);
|
|
$ticket_reply_contact = intval($row['ticket_contact_id']);
|
|
$ticket_contact_email = sanitizeInput($row['contact_email']);
|
|
$client_id = intval($row['ticket_client_id']);
|
|
$client_name = sanitizeInput($row['client_name']);
|
|
|
|
if ($ticket_status == 5) {
|
|
$config_ticket_prefix_esc = mysqli_real_escape_string($mysqli, $config_ticket_prefix);
|
|
$ticket_number_esc = mysqli_real_escape_string($mysqli, $ticket_number);
|
|
$ticket_id_esc = intval($ticket_id);
|
|
$client_id_esc = intval($client_id);
|
|
|
|
mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = 'Email parser: $from_email attempted to re-open ticket $config_ticket_prefix_esc$ticket_number_esc (ID $ticket_id_esc) - check inbox manually to see email', notification_action = 'ticket.php?ticket_id=$ticket_id_esc', notification_client_id = $client_id_esc");
|
|
|
|
$email_subject = "Action required: This ticket is already closed";
|
|
$email_body = "Hi there, <br><br>You've tried to reply to a ticket that is closed - we won't see your response. <br><br>Please raise a new ticket by sending a new e-mail to our support address below. <br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
|
|
|
|
$data = [
|
|
[
|
|
'from' => $config_ticket_from_email,
|
|
'from_name' => $config_ticket_from_name,
|
|
'recipient' => $from_email,
|
|
'recipient_name' => $from_email,
|
|
'subject' => mysqli_real_escape_string($mysqli, $email_subject),
|
|
'body' => mysqli_real_escape_string($mysqli, $email_body)
|
|
]
|
|
];
|
|
|
|
addToMailQueue($mysqli, $data);
|
|
|
|
return true;
|
|
}
|
|
|
|
if (empty($ticket_contact_email) || $ticket_contact_email !== $from_email) {
|
|
$from_email_esc = mysqli_real_escape_string($mysqli, $from_email);
|
|
$row = mysqli_fetch_array(mysqli_query($mysqli, "SELECT contact_id FROM contacts WHERE contact_email = '$from_email_esc' AND contact_client_id = $client_id LIMIT 1"));
|
|
if ($row) {
|
|
$ticket_reply_contact = intval($row['contact_id']);
|
|
} else {
|
|
$ticket_reply_type = 'Internal';
|
|
$ticket_reply_contact = '0';
|
|
$message = "<b>WARNING: Contact email mismatch</b><br>$message";
|
|
$message_esc = mysqli_real_escape_string($mysqli, $message);
|
|
}
|
|
}
|
|
|
|
mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = '$message_esc', ticket_reply_type = '$ticket_reply_type', ticket_reply_time_worked = '00:00:00', ticket_reply_by = $ticket_reply_contact, ticket_reply_ticket_id = $ticket_id");
|
|
$reply_id = mysqli_insert_id($mysqli);
|
|
|
|
mkdirMissing('uploads/tickets/');
|
|
foreach ($attachments as $attachment) {
|
|
$att_name = $attachment->getName();
|
|
$att_extarr = explode('.', $att_name);
|
|
$att_extension = strtolower(end($att_extarr));
|
|
|
|
if (in_array($att_extension, $allowed_extensions)) {
|
|
$att_saved_filename = md5(uniqid(rand(), true)) . '.' . $att_extension;
|
|
$att_saved_path = "uploads/tickets/" . $ticket_id . "/" . $att_saved_filename;
|
|
$attachment->save("uploads/tickets/" . $ticket_id); // Save the attachment to the directory
|
|
rename("uploads/tickets/" . $ticket_id . "/" . $attachment->getName(), $att_saved_path); // Rename the saved file to the hashed name
|
|
|
|
$ticket_attachment_name = sanitizeInput($att_name);
|
|
$ticket_attachment_reference_name = sanitizeInput($att_saved_filename);
|
|
|
|
$ticket_attachment_name_esc = mysqli_real_escape_string($mysqli, $ticket_attachment_name);
|
|
$ticket_attachment_reference_name_esc = mysqli_real_escape_string($mysqli, $ticket_attachment_reference_name);
|
|
mysqli_query($mysqli, "INSERT INTO ticket_attachments SET ticket_attachment_name = '$ticket_attachment_name_esc', ticket_attachment_reference_name = '$ticket_attachment_reference_name_esc', ticket_attachment_reply_id = $reply_id, ticket_attachment_ticket_id = $ticket_id");
|
|
} else {
|
|
$ticket_attachment_name_esc = mysqli_real_escape_string($mysqli, $att_name);
|
|
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Update', log_description = 'Email parser: Blocked attachment $ticket_attachment_name_esc from Client contact $from_email_esc for ticket $config_ticket_prefix$ticket_number_esc', log_client_id = $client_id");
|
|
}
|
|
}
|
|
|
|
$ticket_assigned_to = mysqli_query($mysqli, "SELECT ticket_assigned_to FROM tickets WHERE ticket_id = $ticket_id LIMIT 1");
|
|
|
|
if ($ticket_assigned_to) {
|
|
$row = mysqli_fetch_array($ticket_assigned_to);
|
|
$ticket_assigned_to = intval($row['ticket_assigned_to']);
|
|
|
|
if ($ticket_assigned_to) {
|
|
$tech_sql = mysqli_query($mysqli, "SELECT user_email, user_name FROM users WHERE user_id = $ticket_assigned_to LIMIT 1");
|
|
$tech_row = mysqli_fetch_array($tech_sql);
|
|
$tech_email = sanitizeInput($tech_row['user_email']);
|
|
$tech_name = sanitizeInput($tech_row['user_name']);
|
|
|
|
$email_subject = "$config_app_name - Ticket updated - [$config_ticket_prefix$ticket_number] $ticket_subject";
|
|
$email_body = "Hello $tech_name,<br><br>A new reply has been added to the below ticket, check ITFlow for full details.<br><br>Client: $client_name<br>Ticket: $config_ticket_prefix$ticket_number<br>Subject: $ticket_subject<br><br>https://$config_base_url/ticket.php?ticket_id=$ticket_id";
|
|
|
|
$data = [
|
|
[
|
|
'from' => $config_ticket_from_email,
|
|
'from_name' => $config_ticket_from_name,
|
|
'recipient' => $tech_email,
|
|
'recipient_name' => $tech_name,
|
|
'subject' => mysqli_real_escape_string($mysqli, $email_subject),
|
|
'body' => mysqli_real_escape_string($mysqli, $email_body)
|
|
]
|
|
];
|
|
|
|
addToMailQueue($mysqli, $data);
|
|
}
|
|
}
|
|
|
|
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 2, ticket_resolved_at = NULL WHERE ticket_id = $ticket_id AND ticket_client_id = $client_id LIMIT 1");
|
|
|
|
echo "Updated existing ticket.<br>";
|
|
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Update', log_description = 'Email parser: Client contact $from_email_esc updated ticket $config_ticket_prefix$ticket_number_esc ($subject)', log_client_id = $client_id");
|
|
|
|
return true;
|
|
} else {
|
|
return false;
|
|
}
|
|
}
|
|
|
|
|
|
// Function to create a folder in the mailbox if it doesn't exist
|
|
function createMailboxFolder($client, $folderName) {
|
|
try {
|
|
// Attempt to get the folder
|
|
$folder = $client->getFolder($folderName);
|
|
|
|
// If the folder doesn't exist, create it
|
|
if (!$folder) {
|
|
$client->createFolder($folderName);
|
|
echo "Folder '$folderName' created successfully.";
|
|
|
|
// Disconnect and reconnect to ensure the server registers the new folder
|
|
$client->disconnect();
|
|
sleep(1); // Pause before reconnecting
|
|
$client->connect();
|
|
} else {
|
|
echo "Folder '$folderName' already exists.";
|
|
}
|
|
|
|
// Re-fetch the folder after reconnecting
|
|
return $client->getFolder($folderName);
|
|
|
|
} catch (Exception $e) {
|
|
echo "Error creating folder '$folderName': " . $e->getMessage();
|
|
return null;
|
|
}
|
|
}
|
|
|
|
// Function to subscribe to a folder in the mailbox
|
|
function subscribeMailboxFolder($folder) {
|
|
if ($folder) {
|
|
try {
|
|
// Subscribe to the folder
|
|
$folder->subscribe();
|
|
echo "Folder '{$folder->name}' subscribed successfully.";
|
|
} catch (Exception $e) {
|
|
echo "Error subscribing to folder '{$folder->name}': " . $e->getMessage();
|
|
}
|
|
} else {
|
|
echo "Cannot subscribe to folder because it does not exist.";
|
|
}
|
|
}
|
|
|
|
// Initialize the client manager and create the client
|
|
$clientManager = new ClientManager();
|
|
$client = $clientManager->make([
|
|
'host' => $config_imap_host,
|
|
'port' => $config_imap_port,
|
|
'encryption' => $config_imap_encryption,
|
|
'validate_cert' => true,
|
|
'username' => $config_imap_username,
|
|
'password' => $config_imap_password,
|
|
'protocol' => 'imap'
|
|
]);
|
|
|
|
// Connect to the IMAP server
|
|
$client->connect();
|
|
|
|
// Create the "ITFlow" mailbox folder if it doesn't exist
|
|
$folder = createMailboxFolder($client, 'ITFlow');
|
|
|
|
// Subscribe to the "ITFlow" mailbox folder
|
|
subscribeMailboxFolder($folder);
|
|
|
|
// Possible names for the inbox folder
|
|
$inboxNames = ['Inbox', 'INBOX', 'inbox'];
|
|
|
|
// Function to get the correct inbox folder
|
|
function getInboxFolder($client, $inboxNames) {
|
|
foreach ($inboxNames as $name) {
|
|
try {
|
|
$folder = $client->getFolder($name);
|
|
if ($folder) {
|
|
return $folder;
|
|
}
|
|
} catch (Exception $e) {
|
|
// Continue to the next name if the current one fails
|
|
continue;
|
|
}
|
|
}
|
|
throw new Exception("No inbox folder found.");
|
|
}
|
|
|
|
try {
|
|
$inbox = getInboxFolder($client, $inboxNames);
|
|
$messages = $inbox->query()->unseen()->get();
|
|
} catch (Exception $e) {
|
|
echo "Error: " . $e->getMessage();
|
|
}
|
|
|
|
if ($messages->count() > 0) {
|
|
foreach ($messages as $message) {
|
|
$email_processed = false;
|
|
|
|
// Save original message
|
|
mkdirMissing('uploads/tmp/');
|
|
$original_message_file = "processed-eml-" . randomString(200) . ".eml";
|
|
$eml_content = json_decode(json_encode($message->getHeader()), true)['raw'];
|
|
$eml_content .= $message->getRawBody();
|
|
file_put_contents("uploads/tmp/{$original_message_file}", $eml_content);
|
|
|
|
$from_address = $message->getFrom();
|
|
$from_name = sanitizeInput($from_address[0]->personal ?? 'Unknown');
|
|
$from_email = sanitizeInput($from_address[0]->mail ?? 'itflow-guest@example.com');
|
|
|
|
$from_domain = explode("@", $from_email);
|
|
$from_domain = sanitizeInput(end($from_domain));
|
|
|
|
$subject = sanitizeInput($message->getSubject() ?? 'No Subject');
|
|
$date = sanitizeInput($message->getDate() ?? date('Y-m-d H:i:s'));
|
|
$message_body = $message->getHtmlBody() ?? '';
|
|
|
|
if (empty($message_body)) {
|
|
$text_body = $message->getTextBody() ?? '';
|
|
$message_body = nl2br(htmlspecialchars($text_body));
|
|
}
|
|
|
|
if (preg_match("/\[$config_ticket_prefix\d+\]/", $subject, $ticket_number)) {
|
|
preg_match('/\d+/', $ticket_number[0], $ticket_number);
|
|
$ticket_number = intval($ticket_number[0]);
|
|
|
|
if (addReply($from_email, $date, $subject, $ticket_number, $message_body, $message->getAttachments())) {
|
|
$email_processed = true;
|
|
}
|
|
} else {
|
|
$from_email_esc = mysqli_real_escape_string($mysqli, $from_email);
|
|
$any_contact_sql = mysqli_query($mysqli, "SELECT * FROM contacts WHERE contact_email = '$from_email_esc' LIMIT 1");
|
|
$row = mysqli_fetch_array($any_contact_sql);
|
|
|
|
if ($row) {
|
|
$contact_name = sanitizeInput($row['contact_name']);
|
|
$contact_id = intval($row['contact_id']);
|
|
$contact_email = sanitizeInput($row['contact_email']);
|
|
$client_id = intval($row['contact_client_id']);
|
|
|
|
if (addTicket($contact_id, $contact_name, $contact_email, $client_id, $date, $subject, $message_body, $message->getAttachments(), $original_message_file)) {
|
|
$email_processed = true;
|
|
}
|
|
} else {
|
|
$from_domain_esc = mysqli_real_escape_string($mysqli, $from_domain);
|
|
$row = mysqli_fetch_assoc(mysqli_query($mysqli, "SELECT * FROM domains WHERE domain_name = '$from_domain_esc' LIMIT 1"));
|
|
|
|
if ($row && $from_domain == $row['domain_name']) {
|
|
$client_id = intval($row['domain_client_id']);
|
|
|
|
$password = password_hash(randomString(), PASSWORD_DEFAULT);
|
|
$contact_name = $from_name;
|
|
$contact_email = $from_email;
|
|
mysqli_query($mysqli, "INSERT INTO contacts SET contact_name = '".mysqli_real_escape_string($mysqli, $contact_name)."', contact_email = '".mysqli_real_escape_string($mysqli, $contact_email)."', contact_notes = 'Added automatically via email parsing.', contact_password_hash = '$password', contact_client_id = $client_id");
|
|
$contact_id = mysqli_insert_id($mysqli);
|
|
|
|
echo "Created new contact.<br>";
|
|
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Contact', log_action = 'Create', log_description = 'Email parser: created contact ".mysqli_real_escape_string($mysqli, $contact_name)."', log_client_id = $client_id");
|
|
|
|
if (addTicket($contact_id, $contact_name, $contact_email, $client_id, $date, $subject, $message_body, $message->getAttachments(), $original_message_file)) {
|
|
$email_processed = true;
|
|
}
|
|
} elseif ($config_ticket_email_parse_unknown_senders) {
|
|
// Parse even if the sender is unknown
|
|
$bad_from_pattern = "/daemon|postmaster|reply|root|admin/i";
|
|
if (!(preg_match($bad_from_pattern, $from_email))) {
|
|
if (addTicket(0, $from_name, $from_email, 0, $date, $subject, $message_body, $message->getAttachments(), $original_message_file)) {
|
|
$email_processed = true;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
if ($email_processed) {
|
|
$message->setFlag(['Seen']);
|
|
$message->move('ITFlow');
|
|
} else {
|
|
echo "Failed to process email - flagging for manual review.";
|
|
$message->setFlag(['Flagged']);
|
|
}
|
|
|
|
if (file_exists("uploads/tmp/{$original_message_file}")) {
|
|
unlink("uploads/tmp/{$original_message_file}");
|
|
}
|
|
}
|
|
}
|
|
|
|
$client->expunge();
|
|
$client->disconnect();
|
|
|
|
// Remove the lock file
|
|
unlink($lock_file_path);
|