mirror of https://github.com/itflow-org/itflow
566 lines
32 KiB
PHP
566 lines
32 KiB
PHP
<?php
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// Default Column Sortby Filter
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$sort = "ticket_number";
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$order = "DESC";
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// If client_id is in URI then show client Side Bar and client header
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if (isset($_GET['client_id'])) {
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require_once "includes/inc_all_client.php";
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$client_query = "AND ticket_client_id = $client_id";
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$client_ticket_select_query = "AND ticket_client_id = $client_id"; // Used when linking a ticket to the project
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$client_url = "client_id=$client_id&";
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} else {
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require_once "includes/inc_all.php";
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$client_query = '';
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$client_ticket_select_query = '';
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$client_url = '';
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}
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// Perms & Project client access snippet
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enforceUserPermission('module_support');
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$project_permission_snippet = '';
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if (!empty($client_access_string)) {
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$project_permission_snippet = "AND project_client_id IN ($client_access_string) OR project_client_id = 0";
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}
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if (isset($_GET['project_id'])) {
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$project_id = intval($_GET['project_id']);
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$sql_project = mysqli_query(
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$mysqli,
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"SELECT * FROM projects
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LEFT JOIN clients ON project_client_id = client_id
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LEFT JOIN users ON project_manager = user_id
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WHERE project_id = $project_id
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$project_permission_snippet
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LIMIT 1"
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);
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if (mysqli_num_rows($sql_project) == 0) {
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echo "<center><h1 class='text-secondary mt-5'>Nothing to see here</h1><a class='btn btn-lg btn-secondary mt-3' href='projects.php'><i class='fa fa-fw fa-arrow-left'></i> Go Back</a></center>";
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include_once "footer.php";
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exit;
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}
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$row = mysqli_fetch_array($sql_project);
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$project_id = intval($row['project_id']);
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$project_prefix = nullable_htmlentities($row['project_prefix']);
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$project_number = intval($row['project_number']);
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$project_name = nullable_htmlentities($row['project_name']);
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$project_description = nullable_htmlentities($row['project_description']);
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$project_due = nullable_htmlentities($row['project_due']);
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$project_created_at = date("Y-m-d", strtotime($row['project_created_at']));
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$project_updated_at = nullable_htmlentities($row['project_updated_at']);
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$project_completed_at = nullable_htmlentities($row['project_completed_at']);
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$project_archived_at = nullable_htmlentities($row['project_archived_at']);
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$client_id = intval($row['client_id']);
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$client_name = nullable_htmlentities($row['client_name']);
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if ($client_name) {
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$client_name_display = "<div class='text-secondary'><i class='fas fa-fw fa-users mr-2'></i>$client_name</div>";
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} else {
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$client_name_display = "";
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}
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$project_manager = intval($row['user_id']);
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$project_manager_name = nullable_htmlentities($row['user_name']);
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if ($project_manager) {
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$project_manager_display = "<div class='text-secondary'><i class='fas fa-fw fa-user-tie mr-2'></i>$project_manager_name</div>";
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} else {
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$project_manager_display = "-";
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}
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if ($project_completed_at) {
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$project_status_display = "<span class='badge badge-pill badge-dark ml-2'>Closed</span>";
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$project_completed_date_display = "<div class='text-primary text-bold'><small><i class='fa fa-fw fa-door-closed mr-2'></i>" . date('Y-m-d', strtotime($project_completed_at)) . "</small></div>";
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} else {
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$project_status_display = "<span class='badge badge-pill badge-primary ml-2'>Open</span>";
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$project_completed_date_display = "";
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}
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// Override Tab Title // No Sanitizing needed as this var will only be used in the tab title
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$tab_title = "{$row['project_prefix']}{$row['project_number']}";
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$page_title = $row['project_name'];
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// Get Tickets
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$sql_tickets = mysqli_query($mysqli, "SELECT * FROM tickets
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LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id
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LEFT JOIN clients ON ticket_client_id = client_id
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LEFT JOIN users ON ticket_assigned_to = user_id
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WHERE ticket_project_id = $project_id
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ORDER BY $sort $order"
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);
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$ticket_count = mysqli_num_rows($sql_tickets);
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// Get Closed Ticket Count
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$sql_closed_tickets = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_project_id = $project_id AND ticket_closed_at IS NOT NULL");
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$closed_ticket_count = mysqli_num_rows($sql_closed_tickets);
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// Get Resolved Ticket Count
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$sql_resolved_tickets = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_project_id = $project_id AND ticket_resolved_at IS NOT NULL");
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$resolved_ticket_count = mysqli_num_rows($sql_resolved_tickets);
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$tickets_closed_percent = 100; //Default
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if ($ticket_count) {
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$tickets_closed_percent = round(($closed_ticket_count / $ticket_count) * 100);
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}
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$tickets_resolved_percent = 100; //Default
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if ($ticket_count) {
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$tickets_resolved_percent = round(($resolved_ticket_count / $ticket_count) * 100);
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}
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// Get All Tasks
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$sql_tasks = mysqli_query($mysqli,
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"SELECT * FROM tickets, tasks
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WHERE ticket_id = task_ticket_id
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AND ticket_project_id = $project_id
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ORDER BY task_created_at ASC"
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);
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$task_count = mysqli_num_rows($sql_tasks);
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// Get Completed Task Count
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$sql_tasks_completed = mysqli_query($mysqli,
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"SELECT * FROM tickets, tasks
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WHERE ticket_id = task_ticket_id
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AND ticket_project_id = $project_id
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AND task_completed_at IS NOT NULL"
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);
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$completed_task_count = mysqli_num_rows($sql_tasks_completed);
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// Tasks Completed Percent
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if ($task_count) {
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$tasks_completed_percent = round(($completed_task_count / $task_count) * 100);
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}
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//Get Total Ticket Time
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$sql_ticket_total_reply_time = mysqli_query($mysqli, "SELECT SEC_TO_TIME(SUM(TIME_TO_SEC(ticket_reply_time_worked))) AS ticket_total_reply_time FROM ticket_replies
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LEFT JOIN tickets ON ticket_id = ticket_reply_ticket_id
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WHERE ticket_reply_archived_at IS NULL AND ticket_project_id = $project_id");
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$row = mysqli_fetch_array($sql_ticket_total_reply_time);
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$ticket_total_reply_time = nullable_htmlentities($row['ticket_total_reply_time']);
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// Get all Assigned ticket Users as a comma-separated string
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$sql_project_collaborators = mysqli_query($mysqli, "
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SELECT GROUP_CONCAT(DISTINCT user_name SEPARATOR ', ') AS user_names
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FROM users
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LEFT JOIN ticket_replies ON user_id = ticket_reply_by
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LEFT JOIN tickets ON ticket_id = ticket_reply_ticket_id
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WHERE ticket_reply_archived_at IS NULL AND ticket_project_id = $project_id
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");
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// Fetch the result
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$row = mysqli_fetch_assoc($sql_project_collaborators);
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// The user names in a comma-separated string
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$ticket_collaborators = nullable_htmlentities($row['user_names']);
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?>
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<!-- Breadcrumbs-->
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<ol class="breadcrumb d-print-none">
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<li class="breadcrumb-item">
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<a href="projects.php">Projects</a>
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</li>
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<li class="breadcrumb-item active">Project Details</li>
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</ol>
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<!-- Project Header -->
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<div class="card card-body">
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<div class="row">
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<div class="col-sm-3">
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<div class="media">
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<i class="fa fa-fw fa-2x fa-project-diagram text-secondary mr-3"></i>
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<div class="media-body">
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<h3 class="mb-0"><?php echo "$project_prefix$project_number$project_status_display<br><small>$project_name</small>"; ?></h3>
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<div><small class="text-secondary"><?php echo $project_description; ?></small></div>
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</div>
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</div>
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</div>
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<div class="col-sm-3">
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<div><?php echo $client_name_display; ?></div>
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<div><?php echo $project_manager_display; ?></div>
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<div class='text-secondary'><i class='fa fa-fw fa-clock mr-2'></i><?php echo $project_due; ?></div>
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<div><?php echo $project_completed_date_display; ?></div>
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<!-- Time tracking -->
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<?php if ($ticket_total_reply_time) { ?>
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<div>
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<i class="far fa-fw fa-clock text-secondary mr-2"></i>Total time worked: <?php echo $ticket_total_reply_time; ?>
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</div>
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<?php } ?>
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</div>
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<div class="col-sm-3">
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<?php if ($ticket_count) { ?>
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<div class="progress" style="height: 20px;">
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<i class="fa fas fa-fw fa-life-ring mr-2"></i>
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<div class="progress-bar bg-primary" style="width: <?php echo $tickets_closed_percent; ?>%;"><?php echo $closed_ticket_count; ?> / <?php echo $ticket_count; ?></div>
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</div>
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<?php } ?>
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<?php if ($task_count) { ?>
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<div class="progress mt-2" style="height: 20px;">
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<i class="fa fas fa-fw fa-tasks mr-2"></i>
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<div class="progress-bar bg-secondary" style="width: <?php echo $tasks_completed_percent; ?>%;"><?php echo $completed_task_count; ?> / <?php echo $task_count; ?></div>
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</div>
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<?php } ?>
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<?php if ($ticket_collaborators) { ?>
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<div class=mt-1>
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<i class="fas fa-fw fa-users mr-2 text-secondary"></i><?php echo $ticket_collaborators; ?>
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</div>
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<?php } ?>
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</div>
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<div class="col-sm-3">
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<div class="btn-group float-right d-print-none">
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<?php if (empty($project_completed_at)) { ?>
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<div class="dropdown mr-2">
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<button class="btn btn-primary btn-sm" type="button" id="dropdownMenuButton" data-toggle="dropdown">
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<i class="fas fa-fw fa-plus mr-2"></i>New
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</button>
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<div class="dropdown-menu">
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#addTicketModal">
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<i class="fas fa-fw fa-life-ring mr-2"></i>Ticket
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</a>
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</div>
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</div>
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<div class="dropdown">
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<button class="btn btn-outline-primary btn-sm mr-3" type="button" id="dropdownMenuButton" data-toggle="dropdown">
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<i class="fas fa-fw fa-link mr-2"></i>Link
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</button>
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<div class="dropdown-menu">
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#linkTicketModal">
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<i class="fas fa-fw fa-life-ring mr-2"></i>Open Ticket
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</a>
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</div>
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</div>
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<?php } ?>
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<?php if (($tickets_closed_percent == 100 || $tickets_resolved_percent == 100) && empty($project_completed_at)) { ?>
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<a class="btn btn-dark btn-sm confirm-link" href="post.php?close_project=<?php echo $project_id; ?>">
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<i class="fas fa-fw fa-check mr-2"></i>Close
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</a>
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<?php } ?>
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<div class="dropdown dropleft text-center ml-3">
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<button class="btn btn-secondary btn-sm" type="button" id="dropdownMenuButton" data-toggle="dropdown">
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<i class="fas fa-fw fa-ellipsis-v"></i>
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</button>
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<div class="dropdown-menu">
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<?php if (empty($project_completed_at)) { ?>
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<a class="dropdown-item" href="#"
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data-toggle = "ajax-modal"
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data-ajax-url = "ajax/ajax_project_edit.php"
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data-ajax-id = "<?php echo $project_id; ?>"
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>
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<i class="fas fa-fw fa-edit mr-2"></i>Edit
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</a>
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<?php } ?>
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<?php if (!empty($project_completed_at) && empty($project_archived_at) && lookupUserPermission("module_support" >= 2)) { ?>
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<a class="dropdown-item text-danger text-bold confirm-link" href="post.php?archive_project=<?php echo $project_id; ?>">
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<i class="fas fa-fw fa-archive mr-2"></i>Archive
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</a>
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<?php } ?>
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<?php if (!empty($project_archived_at) && lookupUserPermission("module_support" >= 3)) { ?>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item text-danger confirm-link" href="post.php?delete_project=<?php echo $project_id; ?>&csrf_token=<?php echo $_SESSION['csrf_token'] ?>">
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<i class="fas fa-fw fa-trash mr-2"></i>Delete
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</a>
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<?php } ?>
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</div>
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</div>
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</div>
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</div>
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</div>
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</div>
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<div class="row">
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<div class="col-md-9">
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<!-- Tickets card -->
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<?php if (mysqli_num_rows($sql_tickets) > 0) { ?>
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<div class="card card-outline card-dark mb-3">
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<div class="card-header py-2">
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<h5 class="card-title mt-2 mb-2"><i class="fa fa-fw fa-life-ring mr-2"></i>Project Tickets</h5>
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<div class="card-tools">
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<?php if (lookupUserPermission("module_support") >= 2) { ?>
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<div class="dropdown ml-2" id="bulkActionButton" hidden>
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<button class="btn btn-secondary dropdown-toggle" type="button" data-toggle="dropdown">
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<i class="fas fa-fw fa-layer-group mr-2"></i>Bulk Action (<span id="selectedCount">0</span>)
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</button>
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<div class="dropdown-menu">
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkAssignTicketModal">
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<i class="fas fa-fw fa-user-check mr-2"></i>Assign Tech
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</a>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkEditCategoryTicketModal">
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<i class="fas fa-fw fa-layer-group mr-2"></i>Set Category
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</a>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkEditPriorityTicketModal">
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<i class="fas fa-fw fa-thermometer-half mr-2"></i>Update Priority
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</a>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkReplyTicketModal">
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<i class="fas fa-fw fa-paper-plane mr-2"></i>Bulk Update/Reply
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</a>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkMergeTicketModal">
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<i class="fas fa-fw fa-clone mr-2"></i>Merge
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</a>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkCloseTicketsModal">
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<i class="fas fa-fw fa-check mr-2"></i>Resolve
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</a>
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</div>
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</div>
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<?php } ?>
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</div>
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</div>
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<div class="card-body p-0">
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<form id="bulkActions" action="post.php" method="post">
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<input type="hidden" name="csrf_token" value="<?php echo $_SESSION['csrf_token'] ?>">
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<div class="table-responsive-sm">
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<table class="table table-border table-hover">
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<thead class="thead-light">
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<tr>
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<td class="bg-light pr-0">
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<div class="form-check">
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<input class="form-check-input" id="selectAllCheckbox" type="checkbox" onclick="checkAll(this)" onkeydown="checkAll(this)">
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</div>
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</td>
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<th>
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<a class="text-secondary" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_number&order=<?php echo $disp; ?>">
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Ticket <?php if ($sort == 'ticket_number') { echo $order_icon; } ?>
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</a>
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</th>
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<th>
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<a class="text-secondary" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_priority&order=<?php echo $disp; ?>">
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Priority <?php if ($sort == 'ticket_priority') { echo $order_icon; } ?>
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</a>
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</th>
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<th>
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<a class="text-secondary" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_status&order=<?php echo $disp; ?>">
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Status <?php if ($sort == 'ticket_status') { echo $order_icon; } ?>
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</a>
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</th>
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<th>
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<a class="text-secondary" href="?<?php echo $url_query_strings_sort; ?>&sort=user_name&order=<?php echo $disp; ?>">
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Assigned <?php if ($sort == 'user_name') { echo $order_icon; } ?>
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</a>
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</th>
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<th>
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<a class="text-secondary" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_updated_at&order=<?php echo $disp; ?>">
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Last Response <?php if ($sort == 'ticket_updated_at') { echo $order_icon; } ?>
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</a>
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</th>
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<th>
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<a class="text-secondary" href="?<?php echo $url_query_strings_sort; ?>&sort=client_name&order=<?php echo $disp; ?>">
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Client <?php if ($sort == 'client_name') { echo $order_icon; } ?>
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</a>
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</th>
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</tr>
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</thead>
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<tbody>
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<?php
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while ($row = mysqli_fetch_array($sql_tickets)) {
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$ticket_id = intval($row['ticket_id']);
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$ticket_prefix = nullable_htmlentities($row['ticket_prefix']);
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$ticket_number = nullable_htmlentities($row['ticket_number']);
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$ticket_subject = nullable_htmlentities($row['ticket_subject']);
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$ticket_priority = nullable_htmlentities($row['ticket_priority']);
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$ticket_status = intval($row['ticket_status']);
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$ticket_status_name = nullable_htmlentities($row['ticket_status_name']);
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$ticket_status_color = nullable_htmlentities($row['ticket_status_color']);
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$ticket_billable = intval($row['ticket_billable']);
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$ticket_created_at = nullable_htmlentities($row['ticket_created_at']);
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$ticket_created_at_time_ago = timeAgo($row['ticket_created_at']);
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$ticket_updated_at = nullable_htmlentities($row['ticket_updated_at']);
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$ticket_updated_at_time_ago = timeAgo($row['ticket_updated_at']);
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if (empty($ticket_updated_at)) {
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if ($ticket_status == 5) {
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$ticket_updated_at_display = "<p>Never</p>";
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} else {
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$ticket_updated_at_display = "<p class='text-danger'>Never</p>";
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}
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} else {
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$ticket_updated_at_display = "$ticket_updated_at_time_ago<br><small class='text-secondary'>$ticket_updated_at</small>";
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}
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$ticket_closed_at = nullable_htmlentities($row['ticket_closed_at']);
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if ($ticket_priority == "High") {
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$ticket_priority_display = "<span class='p-2 badge badge-danger'>$ticket_priority</span>";
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} elseif ($ticket_priority == "Medium") {
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$ticket_priority_display = "<span class='p-2 badge badge-warning'>$ticket_priority</span>";
|
|
} elseif ($ticket_priority == "Low") {
|
|
$ticket_priority_display = "<span class='p-2 badge badge-info'>$ticket_priority</span>";
|
|
} else{
|
|
$ticket_priority_display = "-";
|
|
}
|
|
|
|
$ticket_assigned_to = intval($row['ticket_assigned_to']);
|
|
if (empty($ticket_assigned_to)) {
|
|
if ($ticket_status == 5) {
|
|
$ticket_assigned_to_display = "<p>Not Assigned</p>";
|
|
} else {
|
|
$ticket_assigned_to_display = "<p class='text-danger'>Not Assigned</p>";
|
|
}
|
|
} else {
|
|
$ticket_assigned_to_display = nullable_htmlentities($row['user_name']);
|
|
}
|
|
|
|
$project_id = intval($row['ticket_project_id']);
|
|
|
|
$client_id = intval($row['client_id']);
|
|
$client_name = nullable_htmlentities($row['client_name']);
|
|
|
|
$contact_name = nullable_htmlentities($row['contact_name']);
|
|
$contact_email = nullable_htmlentities($row['contact_email']);
|
|
$contact_archived_at = nullable_htmlentities($row['contact_archived_at']);
|
|
if (empty($contact_archived_at)) {
|
|
$contact_archived_display = "";
|
|
} else {
|
|
$contact_archived_display = "Archived - ";
|
|
}
|
|
if (empty($contact_name)) {
|
|
$contact_display = "-";
|
|
} else {
|
|
$contact_display = "$contact_archived_display$contact_name<br><small class='text-secondary'>$contact_email</small>";
|
|
}
|
|
|
|
// Get who last updated the ticket - to be shown in the last Response column
|
|
$ticket_reply_type = "Client"; // Default to client for unreplied tickets
|
|
$ticket_reply_by_display = ""; // Default none
|
|
$sql_ticket_reply = mysqli_query($mysqli, "SELECT ticket_reply_type, contact_name, user_name FROM ticket_replies
|
|
LEFT JOIN users ON ticket_reply_by = user_id
|
|
LEFT JOIN contacts ON ticket_reply_by = contact_id
|
|
WHERE ticket_reply_ticket_id = $ticket_id
|
|
AND ticket_reply_archived_at IS NULL
|
|
ORDER BY ticket_reply_id DESC LIMIT 1"
|
|
);
|
|
$row = mysqli_fetch_array($sql_ticket_reply);
|
|
|
|
if ($row) {
|
|
$ticket_reply_type = nullable_htmlentities($row['ticket_reply_type']);
|
|
if ($ticket_reply_type == "Client") {
|
|
$ticket_reply_by_display = nullable_htmlentities($row['contact_name']);
|
|
} else {
|
|
$ticket_reply_by_display = nullable_htmlentities($row['user_name']);
|
|
}
|
|
}
|
|
|
|
?>
|
|
|
|
<tr>
|
|
<td class="pr-0 bg-light">
|
|
<!-- Ticket Bulk Select (for open tickets) -->
|
|
<?php if (empty($ticket_closed_at)) { ?>
|
|
<div class="form-check">
|
|
<input class="form-check-input bulk-select" type="checkbox" name="ticket_ids[]" value="<?php echo $ticket_id ?>">
|
|
</div>
|
|
<?php } ?>
|
|
</td>
|
|
<!-- Ticket Number / Subject -->
|
|
<td>
|
|
<a href="ticket.php?ticket_id=<?php echo $ticket_id; ?>">
|
|
<span class="badge badge-pill badge-secondary p-3 mr-2"><?php echo "$ticket_prefix$ticket_number"; ?></span>
|
|
<?php echo $ticket_subject; ?>
|
|
</a>
|
|
</td>
|
|
<!-- Ticket Priority -->
|
|
<td><?php echo $ticket_priority_display; ?></a></td>
|
|
|
|
<!-- Ticket Status -->
|
|
<td>
|
|
<span class='badge badge-pill text-light p-2' style="background-color: <?php echo $ticket_status_color; ?>"><?php echo $ticket_status_name; ?></span>
|
|
</td>
|
|
|
|
<!-- Ticket Assigned agent -->
|
|
<td><?php echo $ticket_assigned_to_display; ?></td>
|
|
|
|
<!-- Ticket Last Response -->
|
|
<td>
|
|
<div><?php echo $ticket_updated_at_display; ?></div>
|
|
<div><?php echo $ticket_reply_by_display; ?></div>
|
|
</td>
|
|
<td><?php echo $client_name; ?></td>
|
|
</tr>
|
|
|
|
|
|
<?php } ?>
|
|
|
|
</tbody>
|
|
</table>
|
|
</div>
|
|
<?php require_once "modals/ticket_bulk_assign_modal.php"; ?>
|
|
<?php require_once "modals/ticket_bulk_edit_category_modal.php"; ?>
|
|
<?php require_once "modals/ticket_bulk_edit_priority_modal.php"; ?>
|
|
<?php require_once "modals/ticket_bulk_reply_modal.php"; ?>
|
|
<?php require_once "modals/ticket_bulk_merge_modal.php"; ?>
|
|
<?php require_once "modals/ticket_bulk_resolve_modal.php"; ?>
|
|
</form>
|
|
</div>
|
|
</div>
|
|
<?php } ?>
|
|
</div>
|
|
|
|
<div class="col-md-3">
|
|
|
|
<!-- Tasks Card -->
|
|
<?php if (mysqli_num_rows($sql_tasks) > 0) { ?>
|
|
<div class="card card-outline card-dark">
|
|
<div class="card-header py-3">
|
|
<h5 class="card-title"><i class="fas fa-fw fa-tasks mr-2"></i>All Tasks</h5>
|
|
</div>
|
|
<div class="card-body p-0">
|
|
<table class="table table-sm">
|
|
<?php
|
|
while($row = mysqli_fetch_array($sql_tasks)){
|
|
$task_id = intval($row['task_id']);
|
|
$task_name = nullable_htmlentities($row['task_name']);
|
|
$task_completed_at = nullable_htmlentities($row['task_completed_at']);
|
|
?>
|
|
<tr>
|
|
<td>
|
|
<?php if ($task_completed_at) { ?>
|
|
<i class="far fa-check-square text-success mr-2"></i>
|
|
<?php } else { ?>
|
|
<a href="post.php?complete_task=<?php echo $task_id; ?>">
|
|
<i class="far fa-square text-secondary mr-2"></i>
|
|
</a>
|
|
<?php } ?>
|
|
<?php echo $task_name; ?>
|
|
</td>
|
|
</tr>
|
|
<?php } ?>
|
|
</table>
|
|
</div>
|
|
</div>
|
|
<?php } ?>
|
|
<!-- End Tasks Card -->
|
|
|
|
</div> <!-- End col-3 -->
|
|
|
|
</div> <!-- End row -->
|
|
|
|
<?php
|
|
|
|
require_once "modals/project_link_ticket_modal.php";
|
|
require_once "modals/ticket_add_modal.php";
|
|
|
|
}
|
|
|
|
require_once "includes/footer.php";
|
|
|
|
?>
|
|
|
|
<script src="js/bulk_actions.js"></script>
|
|
|
|
<script src="js/pretty_content.js"></script>
|