mirror of https://github.com/itflow-org/itflow
288 lines
17 KiB
PHP
288 lines
17 KiB
PHP
<div class="card card-dark">
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<div class="card-body">
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<form id="bulkActions" action="post.php" method="post">
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<input type="hidden" name="csrf_token" value="<?php echo $_SESSION['csrf_token'] ?>">
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<div class="table-responsive-sm">
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<table class="table table-striped table-borderless table-hover">
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<thead class="text-dark <?php if (!$num_rows[0]) { echo "d-none"; } ?>">
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<tr>
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<td>
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<div class="form-check">
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<input class="form-check-input" id="selectAllCheckbox" type="checkbox" onclick="checkAll(this)" onKeyPress="checkAll(this)">
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</div>
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</td>
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<th scope="col">
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<a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_subject&order=<?php echo $disp; ?>">
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Ticket <?php if ($sort == 'ticket_subject') { echo $order_icon; } ?>
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</a>
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</th>
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<th scope="col">
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<a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=client_name&order=<?php echo $disp; ?>">
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Client <?php if ($sort == 'client_name') { echo $order_icon; } ?>
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</a>
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</th>
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<?php if ($config_module_enable_accounting && lookupUserPermission("module_sales") >= 2) { ?>
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<th class="text-center" scope="col">
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<a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_billable&order=<?php echo $disp; ?>">
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Billable <?php if ($sort == 'ticket_billable') { echo $order_icon; } ?>
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</a>
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</th>
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<?php } ?>
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<th scope="col">
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<a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_status&order=<?php echo $disp; ?>">
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Status <?php if ($sort == 'ticket_status') { echo $order_icon; } ?>
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</a>
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</th>
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<th scope="col">
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<a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=user_name&order=<?php echo $disp; ?>">
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Assigned <?php if ($sort == 'user_name') { echo $order_icon; } ?>
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</a>
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</th>
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</tr>
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</thead>
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<tbody>
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<?php
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while ($row = mysqli_fetch_array($sql)) {
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$ticket_id = intval($row['ticket_id']);
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$ticket_prefix = nullable_htmlentities($row['ticket_prefix']);
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$ticket_number = intval($row['ticket_number']);
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$ticket_subject = nullable_htmlentities($row['ticket_subject']);
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$ticket_priority = nullable_htmlentities($row['ticket_priority']);
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$ticket_status_id = intval($row['ticket_status_id']);
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$ticket_status_name = nullable_htmlentities($row['ticket_status_name']);
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$ticket_status_color = nullable_htmlentities($row['ticket_status_color']);
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$ticket_billable = intval($row['ticket_billable']);
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$ticket_scheduled_for = nullable_htmlentities($row['ticket_schedule']);
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$ticket_created_at = nullable_htmlentities($row['ticket_created_at']);
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$ticket_created_at_time_ago = timeAgo($row['ticket_created_at']);
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$ticket_updated_at = nullable_htmlentities($row['ticket_updated_at']);
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$ticket_updated_at_time_ago = timeAgo($row['ticket_updated_at']);
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$ticket_closed_at = nullable_htmlentities($row['ticket_closed_at']);
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if (empty($ticket_updated_at)) {
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if (!empty($ticket_closed_at)) {
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$ticket_updated_at_display = "<p>Never</p>";
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} else {
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$ticket_updated_at_display = "<p class='text-danger'>Never</p>";
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}
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} else {
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$ticket_updated_at_display = "$ticket_updated_at_time_ago<br><small class='text-secondary'>$ticket_updated_at</small>";
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}
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$project_id = intval($row['ticket_project_id']);
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$client_id = intval($row['ticket_client_id']);
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$client_name = nullable_htmlentities($row['client_name']);
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$contact_name = nullable_htmlentities($row['contact_name']);
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$contact_email = nullable_htmlentities($row['contact_email']);
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$asset_name = nullable_htmlentities($row['asset_name']);
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if ($ticket_priority == "High") {
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$ticket_priority_color = "danger";
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} elseif ($ticket_priority == "Medium") {
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$ticket_priority_color = "warning";
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} else {
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$ticket_priority_color = "info";
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}
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$ticket_assigned_to = intval($row['ticket_assigned_to']);
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if (empty($ticket_assigned_to)) {
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if (!empty($ticket_closed_at)) {
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$ticket_assigned_to_display = "<p>Not Assigned</p>";
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} else {
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$ticket_assigned_to_display = "<p class='text-danger'>Not Assigned</p>";
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}
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} else {
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$ticket_assigned_to_display = nullable_htmlentities($row['user_name']);
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}
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if (empty($contact_name)) {
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$contact_display = "-";
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} else {
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$contact_display = "$contact_name<br><small class='text-secondary'>$contact_email</small>";
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}
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// Get who last updated the ticket - to be shown in the last Response column
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// Defaults to prevent undefined errors
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$ticket_reply_created_at = "";
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$ticket_reply_created_at_time_ago = "Never";
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$ticket_reply_by_display = "";
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$ticket_reply_type = "Client"; // Default to client for un-replied tickets
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$sql_ticket_reply = mysqli_query($mysqli,
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"SELECT ticket_reply_type, ticket_reply_created_at, contact_name, user_name FROM ticket_replies
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LEFT JOIN users ON ticket_reply_by = user_id
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LEFT JOIN contacts ON ticket_reply_by = contact_id
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WHERE ticket_reply_ticket_id = $ticket_id
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AND ticket_reply_archived_at IS NULL
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ORDER BY ticket_reply_id DESC LIMIT 1"
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);
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$row = mysqli_fetch_array($sql_ticket_reply);
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if ($row) {
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$ticket_reply_type = nullable_htmlentities($row['ticket_reply_type']);
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if ($ticket_reply_type == "Client") {
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$ticket_reply_by_display = nullable_htmlentities($row['contact_name']);
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} else {
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$ticket_reply_by_display = nullable_htmlentities($row['user_name']);
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}
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$ticket_reply_created_at = nullable_htmlentities($row['ticket_reply_created_at']);
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$ticket_reply_created_at_time_ago = timeAgo($ticket_reply_created_at);
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}
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// Get Tasks
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$sql_tasks = mysqli_query( $mysqli, "SELECT * FROM tasks WHERE task_ticket_id = $ticket_id ORDER BY task_created_at ASC");
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$task_count = mysqli_num_rows($sql_tasks);
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// Get Completed Task Count
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$sql_tasks_completed = mysqli_query($mysqli,
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"SELECT * FROM tasks
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WHERE task_ticket_id = $ticket_id
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AND task_completed_at IS NOT NULL"
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);
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$completed_task_count = mysqli_num_rows($sql_tasks_completed);
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// Tasks Completed Percent
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if($task_count) {
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$tasks_completed_percent = round(($completed_task_count / $task_count) * 100);
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}
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?>
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<tr class="<?php if(empty($ticket_closed_at) && empty($ticket_updated_at)) { echo "text-bold"; }?> <?php if (empty($ticket_closed_at) && $ticket_reply_type == "Client") { echo "table-warning1"; } ?>">
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<!-- Ticket Bulk Select (for open tickets) -->
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<td>
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<?php if (empty($ticket_closed_at)) { ?>
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<div class="form-check">
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<input class="form-check-input bulk-select" type="checkbox" name="ticket_ids[]" value="<?php echo $ticket_id ?>">
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</div>
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<?php } ?>
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</td>
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<!-- Ticket Subject -->
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<td>
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<div class="mt-1">
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<a href="#"
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<?php if (empty($ticket_closed_at)) { ?>
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data-toggle = "ajax-modal"
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data-ajax-url = "ajax/ajax_ticket_priority.php"
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data-ajax-id = "<?php echo $ticket_id; ?>"
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<?php } ?>
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>
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<span class='badge badge-<?php echo $ticket_priority_color; ?>'>
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<?php echo $ticket_priority; ?>
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</span>
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</a>
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<?php if($asset_name !== "") { ?>
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<small class="text-secondary">
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<i class="fa fa-fw fa-desktop text-secondary mr-2"></i><?php echo $asset_name; ?>
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</small>
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<?php } ?>
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</div>
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<a href="ticket.php?ticket_id=<?php echo $ticket_id; ?>">
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<?php
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if (empty($ticket_closed_at) && $ticket_reply_type == "Client") {
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echo "<strong>$ticket_subject</strong>";
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} else {
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echo $ticket_subject;
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} ?>
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</a>
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<?php if($task_count && $completed_task_count > 0) { ?>
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<div class="progress mt-2" style="height: 15px; font-size: 11px; width: 150px;">
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<div class="progress-bar progress-bar-striped" style="width: <?php echo $tasks_completed_percent; ?>%;">
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<?php echo $completed_task_count.' / '.$task_count; ?>
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</div>
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</div>
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<?php } ?>
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<?php if($task_count && $completed_task_count == 0) { ?>
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<div class="mt-2" style="height: 20px; background-color:#e9ecef; width: 150px;">
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<p class="text-center small" >
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<?php echo $completed_task_count.' / '.$task_count; ?>
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</p>
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</div>
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<?php } ?>
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</td>
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<!-- Ticket Contact -->
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<td>
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<a href="client_tickets.php?client_id=<?php echo $client_id; ?>"><strong><?php echo $client_name; ?></strong></a>
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<div class="mt-1"><?php echo $contact_display; ?></div>
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</td>
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<!-- Ticket Billable (if accounting enabled -->
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<?php if ($config_module_enable_accounting && lookupUserPermission("module_sales") >= 2) { ?>
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<td class="text-center">
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<a href="#"
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data-toggle = "ajax-modal"
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data-ajax-url = "ajax/ajax_ticket_billable.php"
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data-ajax-id = "<?php echo $ticket_id; ?>"
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>
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<?php
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if ($ticket_billable == 1) {
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echo "<span class='badge badge-pill badge-success p-2'>Yes</span>";
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} else {
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echo "<span class='badge badge-pill badge-secondary p-2'>No</span>";
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}
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?>
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</a>
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</td>
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<?php } ?>
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<!-- Ticket Status -->
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<td>
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<span class='badge text-light p-2' style="background-color: <?php echo $ticket_status_color; ?>"><?php echo $ticket_status_name; ?></span>
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<?php if (isset ($ticket_scheduled_for)) { echo "<div class=\"mt-1\"> <small class='text-secondary'> $ticket_scheduled_for </small></div>"; } ?>
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</td>
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<!-- Ticket Assigned agent -->
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<td>
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<a href="#"
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<?php if (lookupUserPermission("module_support") >= 2 && empty($ticket_closed_at)) { ?>
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data-toggle = "ajax-modal"
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data-ajax-url = "ajax/ajax_ticket_assign.php"
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data-ajax-id = "<?php echo $ticket_id; ?>"
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<?php } ?>
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>
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<?php echo $ticket_assigned_to_display; ?>
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</a>
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</td>
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</tr>
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<?php
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}
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?>
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</tbody>
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</table>
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</div>
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<?php require_once "modals/ticket_bulk_assign_modal.php"; ?>
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<?php require_once "modals/ticket_bulk_edit_category_modal.php"; ?>
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<?php require_once "modals/ticket_bulk_edit_priority_modal.php"; ?>
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<?php require_once "modals/ticket_bulk_add_project_modal.php"; ?>
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<?php require_once "modals/ticket_bulk_reply_modal.php"; ?>
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<?php require_once "modals/ticket_bulk_merge_modal.php"; ?>
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<?php require_once "modals/ticket_bulk_resolve_modal.php"; ?>
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</form>
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<?php require_once "includes/filter_footer.php"; ?>
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</div>
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</div>
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