itflow/portal/portal_functions.php

38 lines
1.3 KiB
PHP

<?php
/*
* Client Portal
* Functions
*/
/*
* Verifies a contact has access to a particular ticket ID, and that the ticket is in the correct state (open/closed) to perform an action
*/
function verifyContactTicketAccess($requested_ticket_id, $expected_ticket_state) {
// Access the global variables
global $mysqli, $session_contact_id, $session_client_primary_contact_id, $session_client_id;
// Setup
if ($expected_ticket_state == "Closed") {
// Closed tickets
$ticket_state_snippet = "ticket_status = 'Closed'";
}
else {
// Open (working/hold) tickets
$ticket_state_snippet = "ticket_status != 'Closed'";
}
// Verify the contact has access to the provided ticket ID
$sql = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_id = '$requested_ticket_id' AND $ticket_state_snippet AND ticket_client_id = '$session_client_id' LIMIT 1");
$row = mysqli_fetch_array($sql);
$ticket_id = $row['ticket_id'];
if (intval($ticket_id) && ($session_contact_id == $row['ticket_contact_id'] || $session_contact_id == $session_client_primary_contact_id)) {
// Client is ticket owner, or primary contact
return TRUE;
}
// Client is NOT ticket owner or primary contact
return FALSE;
}