johnnyq d08ef6184a Add optional ticket SLAs ...

Response/resolution targets stamped at creation from per-client/priority assignments, business-hours due date math, warn/breach alert stages via cron/ticket_sla.php, ticket list coloring, per-ticket SLA override, admin page for plans/assignments/business hours. DB update 2.5.0. No behavior change unless SLAs are assigned. Bulk reply now only counts Public replies as first response.

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custom

Update .gitignore and add custom directories to /admin /client /guest /user Example Documentation coming soon

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database_updates

Add optional ticket SLAs

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includes

Add optional ticket SLAs

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modals

Add optional ticket SLAs

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post

Add optional ticket SLAs

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ai_models.php

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ai_providers.php

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api_keys.php

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app_logs.php

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audit_logs.php

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backup.php

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categories.php

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contract_templates.php

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custom_links.php

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database_updates.php

Split DB Updates into seperate files, with the cutoff being 2.0.0

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debug.php

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document_template.php

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document_templates.php

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identity_providers.php

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index.php

Moved admin_ to /admin, user_ to user report_ to /reports each have their own post includes modals directories created seperate headers and footer. Also did the same for xcustom, more work to me done

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mail_queue.php

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modules.php

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oauth_microsoft_mail_callback.php

Normalize line endings to LF; add .gitattributes and .editorconfig

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payment_methods.php

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payment_providers.php

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post.php

Clean up admin post handler to match agent

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project_template.php

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project_templates.php

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roles.php

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saved_payment_methods.php

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settings_company.php

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settings_custom_fields.php

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settings_default.php

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settings_invoice.php

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settings_localization.php

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settings_mail.php

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settings_module.php

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settings_notification.php

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settings_project.php

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settings_quote.php

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settings_security.php

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settings_telemetry.php

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settings_theme.php

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settings_ticket.php

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sla.php

Add optional ticket SLAs

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software_templates.php

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tags.php

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tax_rates.php

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ticket_statuses.php

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ticket_template.php

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ticket_templates.php

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update.php

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users.php

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vendor_templates.php

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