mirror of https://github.com/itflow-org/itflow
323 lines
12 KiB
PHP
323 lines
12 KiB
PHP
<?php include("config.php"); ?>
|
|
<?php include("header.php"); ?>
|
|
|
|
<?php
|
|
|
|
if(isset($_GET['ticket_id'])){
|
|
$ticket_id = intval($_GET['ticket_id']);
|
|
|
|
$sql = mysqli_query($mysqli,"SELECT * FROM tickets LEFT JOIN clients ON ticket_client_id = client_id LEFT JOIN contacts ON ticket_contact_id = contact_id LEFT JOIN users ON ticket_assigned_to = user_id LEFT JOIN locations ON ticket_location_id = location_id WHERE ticket_id = $ticket_id AND tickets.company_id = $session_company_id");
|
|
|
|
if(mysqli_num_rows($sql) == 0){
|
|
echo "<center><h1 class='text-secondary mt-5'>Nothing to see here</h1><a class='btn btn-lg btn-secondary mt-3' href='tickets.php'><i class='fa fa-fw fa-arrow-left'></i> Go Back</a></center>";
|
|
|
|
include("footer.php");
|
|
|
|
}else{
|
|
|
|
$row = mysqli_fetch_array($sql);
|
|
$client_id = $row['client_id'];
|
|
$client_name = $row['client_name'];
|
|
$client_type = $row['client_type'];
|
|
$client_website = $row['client_website'];
|
|
$client_net_terms = $row['client_net_terms'];
|
|
if($client_net_terms == 0){
|
|
$client_net_terms = $config_default_net_terms;
|
|
}
|
|
$ticket_prefix = $row['ticket_prefix'];
|
|
$ticket_number = $row['ticket_number'];
|
|
$ticket_category = $row['ticket_category'];
|
|
$ticket_subject = $row['ticket_subject'];
|
|
$ticket_details = $row['ticket_details'];
|
|
$ticket_priority = $row['ticket_priority'];
|
|
$ticket_status = $row['ticket_status'];
|
|
$ticket_created_at = $row['ticket_created_at'];
|
|
$ticket_updated_at = $row['ticket_updated_at'];
|
|
$ticket_closed_at = $row['ticket_closed_at'];
|
|
$ticket_created_by = $row['ticket_created_by'];
|
|
|
|
if($ticket_status == "Open"){
|
|
$ticket_status_display = "<span class='p-2 badge badge-primary'>$ticket_status</span>";
|
|
}elseif($ticket_status == "Working"){
|
|
$ticket_status_display = "<span class='p-2 badge badge-success'>$ticket_status</span>";
|
|
}else{
|
|
$ticket_status_display = "<span class='p-2 badge badge-secondary'>$ticket_status</span>";
|
|
}
|
|
|
|
if($ticket_priority == "High"){
|
|
$ticket_priority_display = "<span class='p-2 badge badge-danger'>$ticket_priority</span>";
|
|
}elseif($ticket_priority == "Medium"){
|
|
$ticket_priority_display = "<span class='p-2 badge badge-warning'>$ticket_priority</span>";
|
|
}elseif($ticket_priority == "Low"){
|
|
$ticket_priority_display = "<span class='p-2 badge badge-info'>$ticket_priority</span>";
|
|
}else{
|
|
$ticket_priority_display = "-";
|
|
}
|
|
|
|
$contact_id = $row['contact_id'];
|
|
$contact_name = $row['contact_name'];
|
|
$contact_title = $row['contact_title'];
|
|
$contact_email = $row['contact_email'];
|
|
$contact_phone = formatPhoneNumber($row['contact_phone']);
|
|
$contact_extension = $row['contact_extension'];
|
|
$contact_mobile = formatPhoneNumber($row['contact_mobile']);
|
|
$location_name = $row['location_name'];
|
|
$location_address = $row['location_address'];
|
|
$location_city = $row['location_city'];
|
|
$location_state = $row['location_state'];
|
|
$location_zip = $row['location_zip'];
|
|
$location_phone = formatPhoneNumber($row['location_phone']);
|
|
|
|
$ticket_assigned_to = $row['ticket_assigned_to'];
|
|
if(empty($ticket_assigned_to)){
|
|
$ticket_assigned_to_display = "<span class='text-danger'>Not Assigned</span>";
|
|
}else{
|
|
$ticket_assigned_to_display = $row['user_name'];
|
|
}
|
|
|
|
?>
|
|
|
|
<!-- Breadcrumbs-->
|
|
<ol class="breadcrumb">
|
|
<li class="breadcrumb-item">
|
|
<a href="tickets.php">Tickets</a>
|
|
</li>
|
|
<li class="breadcrumb-item">
|
|
<a href="client.php?client_id=<?php echo $client_id; ?>&tab=tickets"><?php echo $client_name; ?></a>
|
|
</li>
|
|
<li class="breadcrumb-item active">Ticket Details</li>
|
|
</ol>
|
|
|
|
<div class="row mb-3">
|
|
<div class="col-9">
|
|
<h3>Ticket <?php echo "$ticket_prefix$ticket_number"; ?> <?php echo $ticket_status_display; ?></h3>
|
|
</div>
|
|
<div class="col-3">
|
|
|
|
<div class="dropdown dropleft text-center">
|
|
<button class="btn btn-secondary btn-sm float-right" type="button" id="dropdownMenuButton" data-toggle="dropdown">
|
|
<i class="fas fa-fw fa-ellipsis-v"></i>
|
|
</button>
|
|
<div class="dropdown-menu" aria-labelledby="dropdownMenuButton">
|
|
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#editTicketModal<?php echo $ticket_id; ?>">Edit</a>
|
|
<div class="dropdown-divider"></div>
|
|
<a class="dropdown-item text-danger" href="post.php?delete_client=<?php echo $client_id; ?>">Delete</a>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<div class="row">
|
|
|
|
<div class="col-md-9">
|
|
|
|
<div class="card card-outline card-primary mb-3">
|
|
<div class="card-header">
|
|
<h3 class="card-title"><?php echo $ticket_subject; ?></h3>
|
|
</div>
|
|
<div class="card-body">
|
|
<?php echo $ticket_details; ?>
|
|
</div>
|
|
</div>
|
|
|
|
<form class="mb-3" action="post.php" method="post" autocomplete="off">
|
|
<input type="hidden" name="ticket_id" value="<?php echo $ticket_id; ?>">
|
|
<div class="form-group">
|
|
<textarea class="form-control summernote" name="ticket_reply" required></textarea>
|
|
</div>
|
|
<div class="form-row">
|
|
<div class="col-md-3">
|
|
<div class="form-group">
|
|
<div class="input-group">
|
|
<div class="input-group-prepend">
|
|
<span class="input-group-text"><i class="fa fa-fw fa-thermometer-half"></i></span>
|
|
</div>
|
|
<select class="form-control select2" name="status" required>
|
|
<option <?php if($ticket_status == 'Open'){ echo "selected"; } ?> >Open</option>
|
|
<option <?php if($ticket_status == 'Working'){ echo "selected"; } ?> >Working</option>
|
|
<option <?php if($ticket_status == 'On Hold'){ echo "selected"; } ?> >On Hold</option>
|
|
<option <?php if($ticket_status == 'Closed'){ echo "selected"; } ?> >Closed</option>
|
|
</select>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<?php if(!empty($config_smtp_host) AND !empty($client_email)){ ?>
|
|
|
|
<div class="col-md-2">
|
|
<div class="form-group">
|
|
<div class="custom-control custom-checkbox">
|
|
<input type="checkbox" class="custom-control-input" id="customControlAutosizing" name="email_ticket_reply" value="1" checked>
|
|
<label class="custom-control-label" for="customControlAutosizing">Email update to client</label>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<?php } ?>
|
|
|
|
<div class="col-md-1">
|
|
<button type="submit" name="add_ticket_reply" class="btn btn-primary"><i class="fa fa-fw fa-check"></i> Save</button>
|
|
</div>
|
|
|
|
<?php
|
|
if($ticket_status !== "Closed"){
|
|
?>
|
|
<div class="col-md-2">
|
|
<a href="post.php?close_ticket=<?php echo $ticket_id; ?>" class="btn btn-outline-danger btn-block">Close Ticket</a>
|
|
</div>
|
|
<?php
|
|
}
|
|
?>
|
|
|
|
</div>
|
|
|
|
</form>
|
|
|
|
<?php
|
|
$sql = mysqli_query($mysqli,"SELECT * FROM ticket_replies LEFT JOIN users ON ticket_reply_by = user_id WHERE ticket_reply_ticket_id = $ticket_id AND ticket_reply_archived_at IS NULL ORDER BY ticket_reply_id DESC");
|
|
|
|
while($row = mysqli_fetch_array($sql)){;
|
|
$ticket_reply_id = $row['ticket_reply_id'];
|
|
$ticket_reply = $row['ticket_reply'];
|
|
$ticket_reply_created_at = $row['ticket_reply_created_at'];
|
|
$ticket_reply_updated_at = $row['ticket_reply_updated_at'];
|
|
$ticket_reply_by = $row['ticket_reply_by'];
|
|
$ticket_reply_by_display = $row['user_name'];
|
|
$user_id = $row['user_id'];
|
|
$user_avatar = $row['user_avatar'];
|
|
$user_initials = initials($user_name);
|
|
?>
|
|
|
|
<div class="card mb-3">
|
|
|
|
<div class="card-header">
|
|
<h3 class="card-title">
|
|
<div class="media">
|
|
<?php if(!empty($user_avatar)){ ?>
|
|
<img src="<?php echo "uploads/users/$user_id/$user_avatar"; ?>" alt="User Avatar" class="img-size-50 mr-3 img-circle">
|
|
<?php }else{ ?>
|
|
<span class="fa-stack fa-2x">
|
|
<i class="fa fa-circle fa-stack-2x text-secondary"></i>
|
|
<span class="fa fa-stack-1x text-white"><?php echo $user_initials; ?></span>
|
|
</span>
|
|
<?php
|
|
}
|
|
?>
|
|
|
|
<div class="media-body">
|
|
<?php echo $ticket_reply_by_display; ?>
|
|
<br>
|
|
<small class="text-muted"><?php echo $ticket_reply_created_at; ?> <?php if(!empty($ticket_reply_updated_at)){ echo "modified: $ticket_reply_updated_at"; } ?></small>
|
|
</div>
|
|
</div>
|
|
</h3>
|
|
|
|
<div class="card-tools">
|
|
<div class="dropdown dropleft">
|
|
<button class="btn btn-tool" type="button" id="dropdownMenuButton" data-toggle="dropdown">
|
|
<i class="fas fa-fw fa-ellipsis-v"></i>
|
|
</button>
|
|
<div class="dropdown-menu">
|
|
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#editTicketReplyModal<?php echo $ticket_reply_id; ?>"><i class="fas fa-fw fa-edit text-secondary"></i> Edit</a>
|
|
<div class="dropdown-divider"></div>
|
|
<a class="dropdown-item text-danger" href="post.php?archive_ticket_reply=<?php echo $ticket_reply_id; ?>"><i class="fas fa-fw fa-trash text-danger"></i> Delete</a>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<div class="card-body">
|
|
<?php echo $ticket_reply; ?>
|
|
</div>
|
|
</div>
|
|
|
|
<?php
|
|
|
|
include("edit_ticket_reply_modal.php");
|
|
|
|
}
|
|
|
|
?>
|
|
|
|
</div>
|
|
|
|
<div class="col-md-3">
|
|
|
|
<div class="card mb-3">
|
|
<div class="card-body">
|
|
<div>
|
|
<h4 class="text-secondary">Client</h4>
|
|
<i class="fa fa-fw fa-user text-secondary ml-1 mr-2 mb-2"></i> <?php echo $client_name; ?>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<?php if(!empty($contact_id)){ ?>
|
|
|
|
<div class="card mb-3">
|
|
<div class="card-body">
|
|
<div>
|
|
<h4 class="text-secondary">Contact</h4>
|
|
<i class="fa fa-fw fa-user text-secondary ml-1 mr-2 mb-2"></i> <?php echo $contact_name; ?>
|
|
<br>
|
|
<?php
|
|
if(!empty($location_name)){
|
|
?>
|
|
<i class="fa fa-fw fa-map-marker-alt text-secondary ml-1 mr-2 mb-2"></i> <?php echo $location_name; ?>
|
|
<br>
|
|
<?php
|
|
}
|
|
?>
|
|
<?php
|
|
if(!empty($contact_email)){
|
|
?>
|
|
<i class="fa fa-fw fa-envelope text-secondary ml-1 mr-2 mb-2"></i> <a href="mailto:<?php echo $contact_email; ?>"><?php echo $contact_email; ?></a>
|
|
<br>
|
|
<?php
|
|
}
|
|
?>
|
|
<?php
|
|
if(!empty($contact_phone)){
|
|
?>
|
|
<i class="fa fa-fw fa-phone text-secondary ml-1 mr-2 mb-2"></i> <?php echo $contact_phone; ?>
|
|
<br>
|
|
<?php
|
|
}
|
|
?>
|
|
<?php
|
|
if(!empty($contact_mobile)){
|
|
?>
|
|
<i class="fa fa-fw fa-mobile text-secondary ml-1 mr-2 mb-2"></i> <?php echo $contact_mobile; ?>
|
|
<br>
|
|
<?php
|
|
}
|
|
?>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<?php } ?>
|
|
|
|
<div class="card card-body mb-3">
|
|
<h4 class="text-secondary">Details</h4>
|
|
<div class="ml-1"><i class="fa fa-fw fa-thermometer-half text-secondary mr-2 mb-2"></i> <?php echo $ticket_priority_display; ?></div>
|
|
<div class="ml-1"><i class="fa fa-fw fa-user text-secondary mr-2 mb-2"></i> <?php echo $ticket_assigned_to_display; ?></div>
|
|
<div class="ml-1"><i class="fa fa-fw fa-clock text-secondary mr-2 mb-2"></i> <?php echo $ticket_created_at; ?></div>
|
|
</div>
|
|
|
|
</div>
|
|
|
|
</div>
|
|
|
|
<?php include("edit_ticket_modal.php"); ?>
|
|
|
|
<?php
|
|
|
|
}
|
|
|
|
}
|
|
|
|
?>
|
|
|
|
<?php include("footer.php");
|