mirror of https://github.com/itflow-org/itflow
204 lines
9.3 KiB
PHP
204 lines
9.3 KiB
PHP
<?php include("inc_all_client.php"); ?>
|
|
|
|
<?php
|
|
|
|
if (!empty($_GET['sb'])) {
|
|
$sb = strip_tags(mysqli_real_escape_string($mysqli,$_GET['sb']));
|
|
}else{
|
|
$sb = "ticket_number";
|
|
}
|
|
|
|
// Reverse default sort
|
|
if (!isset($_GET['o'])) {
|
|
$o = "DESC";
|
|
$disp = "ASC";
|
|
}
|
|
|
|
//Rebuild URL
|
|
$url_query_strings_sb = http_build_query(array_merge($_GET,array('sb' => $sb, 'o' => $o)));
|
|
|
|
$sql = mysqli_query($mysqli,"SELECT SQL_CALC_FOUND_ROWS * FROM tickets
|
|
LEFT JOIN contacts ON ticket_contact_id = contact_id
|
|
LEFT JOIN users ON ticket_assigned_to = user_id
|
|
LEFT JOIN assets ON ticket_asset_id = asset_id
|
|
LEFT JOIN locations ON ticket_location_id = location_id
|
|
WHERE ticket_client_id = $client_id
|
|
AND (CONCAT(ticket_prefix,ticket_number) LIKE '%$q%' OR ticket_subject LIKE '%$q%' OR ticket_status LIKE '%$q%' OR ticket_priority LIKE '%$q%' OR user_name LIKE '%$q%')
|
|
ORDER BY $sb $o LIMIT $record_from, $record_to");
|
|
|
|
$num_rows = mysqli_fetch_row(mysqli_query($mysqli,"SELECT FOUND_ROWS()"));
|
|
|
|
?>
|
|
|
|
<div class="card card-dark">
|
|
<div class="card-header py-2">
|
|
<h3 class="card-title mt-2"><i class="fa fa-fw fa-life-ring"></i> Tickets</h3>
|
|
<button type="button" class="btn btn-dark dropdown-toggle ml-1" data-toggle="dropdown"></button>
|
|
<div class="dropdown-menu">
|
|
<a class="dropdown-item text-dark" href="client_scheduled_tickets.php?client_id=<?php echo $client_id; ?>">Scheduled Tickets</a>
|
|
</div>
|
|
<div class="card-tools">
|
|
<div class="btn-group">
|
|
<button type="button" class="btn btn-primary" data-toggle="modal" data-target="#addTicketModal"><i class="fas fa-fw fa-plus"></i> New Ticket</button>
|
|
</button>
|
|
<button type="button" class="btn btn-primary dropdown-toggle dropdown-toggle-split" data-toggle="dropdown"></button>
|
|
<div class="dropdown-menu">
|
|
<a class="dropdown-item text-dark" href="#" data-toggle="modal" data-target="#addScheduledTicketModal">Scheduled</a>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
<div class="card-body">
|
|
<form autocomplete="off">
|
|
<input type="hidden" name="client_id" value="<?php echo $client_id; ?>">
|
|
<div class="row">
|
|
|
|
<div class="col-md-4">
|
|
<div class="input-group mb-3 mb-md-0">
|
|
<input type="search" class="form-control" name="q" value="<?php if (isset($q)) { echo strip_tags(htmlentities($q)); } ?>" placeholder="Search Tickets">
|
|
<div class="input-group-append">
|
|
<button class="btn btn-dark"><i class="fa fa-search"></i></button>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<div class="col-md-8">
|
|
<div class="float-right">
|
|
<a href="post.php?export_client_tickets_csv=<?php echo $client_id; ?>" class="btn btn-default"><i class="fa fa-fw fa-download"></i> Export</a>
|
|
</div>
|
|
</div>
|
|
|
|
</div>
|
|
</form>
|
|
<hr>
|
|
<div class="table-responsive">
|
|
<table class="table table-striped table-borderless table-hover">
|
|
<thead class="text-dark <?php if ($num_rows[0] == 0) { echo "d-none"; } ?>">
|
|
<tr>
|
|
<th><a class="text-dark" href="?<?php echo $url_query_strings_sb; ?>&sb=ticket_number&o=<?php echo $disp; ?>">Number</a></th>
|
|
<th><a class="text-dark" href="?<?php echo $url_query_strings_sb; ?>&sb=ticket_subject&o=<?php echo $disp; ?>">Subject</a></th>
|
|
<th><a class="text-dark" href="?<?php echo $url_query_strings_sb; ?>&sb=contact_name&o=<?php echo $disp; ?>">Contact</a></th>
|
|
<th><a class="text-dark" href="?<?php echo $url_query_strings_sb; ?>&sb=ticket_priority&o=<?php echo $disp; ?>">Priority</a></th>
|
|
<th><a class="text-dark" href="?<?php echo $url_query_strings_sb; ?>&sb=ticket_status&o=<?php echo $disp; ?>">Status</a>
|
|
<th><a class="text-dark" href="?<?php echo $url_query_strings_sb; ?>&sb=user_name&o=<?php echo $disp; ?>">Assigned</a></th>
|
|
<th><a class="text-dark" href="?<?php echo $url_query_strings_sb; ?>&sb=ticket_updated_at&o=<?php echo $disp; ?>">Last Response</a></th>
|
|
<th><a class="text-dark" href="?<?php echo $url_query_strings_sb; ?>&sb=ticket_created_at&o=<?php echo $disp; ?>">Created</a></th>
|
|
|
|
<th class="text-center">Action</th>
|
|
</tr>
|
|
</thead>
|
|
<tbody>
|
|
<?php
|
|
|
|
while ($row = mysqli_fetch_array($sql)) {
|
|
$ticket_id = $row['ticket_id'];
|
|
$ticket_prefix = htmlentities($row['ticket_prefix']);
|
|
$ticket_number = htmlentities($row['ticket_number']);
|
|
$ticket_subject = htmlentities($row['ticket_subject']);
|
|
$ticket_details = $row['ticket_details'];
|
|
$ticket_priority = htmlentities($row['ticket_priority']);
|
|
$ticket_status = htmlentities($row['ticket_status']);
|
|
$ticket_created_at = $row['ticket_created_at'];
|
|
$ticket_updated_at = $row['ticket_updated_at'];
|
|
if (empty($ticket_updated_at)) {
|
|
if ($ticket_status == "Closed") {
|
|
$ticket_updated_at_display = "<p>Never</p>";
|
|
}
|
|
else{
|
|
$ticket_updated_at_display = "<p class='text-danger'>Never</p>";
|
|
}
|
|
} else {
|
|
$ticket_updated_at_display = $ticket_updated_at;
|
|
}
|
|
$ticket_closed_at = $row['ticket_closed_at'];
|
|
|
|
if ($ticket_status == "Open") {
|
|
$ticket_status_display = "<span class='p-2 badge badge-primary'>$ticket_status</span>";
|
|
}elseif ($ticket_status == "Working") {
|
|
$ticket_status_display = "<span class='p-2 badge badge-success'>$ticket_status</span>";
|
|
}else{
|
|
$ticket_status_display = "<span class='p-2 badge badge-secondary'>$ticket_status</span>";
|
|
}
|
|
|
|
if ($ticket_priority == "High") {
|
|
$ticket_priority_display = "<span class='p-2 badge badge-danger'>$ticket_priority</span>";
|
|
}elseif ($ticket_priority == "Medium") {
|
|
$ticket_priority_display = "<span class='p-2 badge badge-warning'>$ticket_priority</span>";
|
|
}elseif ($ticket_priority == "Low") {
|
|
$ticket_priority_display = "<span class='p-2 badge badge-info'>$ticket_priority</span>";
|
|
}else{
|
|
$ticket_priority_display = "-";
|
|
}
|
|
$ticket_assigned_to = $row['ticket_assigned_to'];
|
|
if (empty($ticket_assigned_to)) {
|
|
if ($ticket_status == "Closed") {
|
|
$ticket_assigned_to_display = "<p>Not Assigned</p>";
|
|
}
|
|
else{
|
|
$ticket_assigned_to_display = "<p class='text-danger'>Not Assigned</p>";
|
|
}
|
|
} else {
|
|
$ticket_assigned_to_display = htmlentities($row['user_name']);
|
|
}
|
|
$contact_id = $row['contact_id'];
|
|
$contact_name = htmlentities($row['contact_name']);
|
|
if (empty($contact_name)) {
|
|
$contact_display = "-";
|
|
}else{
|
|
$contact_display = "$contact_name<br><small class='text-secondary'>$contact_email</small>";
|
|
}
|
|
$contact_title = htmlentities($row['contact_title']);
|
|
$contact_email = htmlentities($row['contact_email']);
|
|
$contact_phone = formatPhoneNumber($row['contact_phone']);
|
|
$contact_extension = htmlentities($row['contact_extension']);
|
|
$contact_mobile = formatPhoneNumber($row['contact_mobile']);
|
|
|
|
?>
|
|
|
|
<tr>
|
|
<td><a href="ticket.php?ticket_id=<?php echo $ticket_id; ?>"><span class="badge badge-pill badge-secondary p-3"><?php echo "$ticket_prefix$ticket_number"; ?></span></a></td>
|
|
<td><a href="ticket.php?ticket_id=<?php echo $ticket_id; ?>"><?php echo $ticket_subject; ?></a></td>
|
|
<td><?php echo $contact_display; ?></td>
|
|
<td><?php echo $ticket_priority_display; ?></td>
|
|
<td><?php echo $ticket_status_display; ?></td>
|
|
<td><?php echo $ticket_assigned_to_display; ?></td>
|
|
<td><?php echo $ticket_updated_at_display; ?></td>
|
|
<td><?php echo $ticket_created_at; ?></td>
|
|
<td>
|
|
<?php if ($ticket_status !== "Closed") { ?>
|
|
<div class="dropdown dropleft text-center">
|
|
<button class="btn btn-secondary btn-sm" type="button" data-toggle="dropdown">
|
|
<i class="fas fa-ellipsis-h"></i>
|
|
</button>
|
|
<div class="dropdown-menu">
|
|
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#editTicketModal<?php echo $ticket_id; ?>">Edit</a>
|
|
<?php if ($session_user_role == 3) { ?>
|
|
<div class="dropdown-divider"></div>
|
|
<a class="dropdown-item text-danger" href="post.php?delete_ticket=<?php echo $ticket_id; ?>">Delete</a>
|
|
<?php } ?>
|
|
</div>
|
|
</div>
|
|
<?php } ?>
|
|
</td>
|
|
</tr>
|
|
|
|
<?php
|
|
|
|
include("ticket_edit_modal.php");
|
|
}
|
|
|
|
?>
|
|
|
|
</tbody>
|
|
</table>
|
|
</div>
|
|
<?php include("pagination.php"); ?>
|
|
</div>
|
|
</div>
|
|
|
|
<?php
|
|
include("ticket_add_modal.php");
|
|
include("scheduled_ticket_add_modal.php");
|
|
?>
|
|
|
|
<?php include("footer.php"); ?>
|