Files
itflow/agent/modals/ticket/ticket_reply_edit.php

81 lines
3.4 KiB
PHP

<?php
require_once '../../../includes/modal_header.php';
enforceUserPermission('module_support', 2);
$ticket_reply_id = intval($_GET['id']);
$sql = mysqli_query($mysqli, "SELECT ticket_client_id, ticket_reply, ticket_reply_time_worked, ticket_reply_type FROM ticket_replies
LEFT JOIN tickets ON ticket_id = ticket_reply_ticket_id
WHERE ticket_reply_id = $ticket_reply_id
LIMIT 1"
);
$row = mysqli_fetch_assoc($sql);
if (!$row) {
echo json_encode(['error' => 'That reply no longer exists.']);
exit;
}
$ticket_reply_type = escapeHtml($row['ticket_reply_type']);
$ticket_reply_time_worked = date_create($row['ticket_reply_time_worked']);
$ticket_reply_time_worked_formatted = date_format($ticket_reply_time_worked, 'H:i:s');
$ticket_reply = escapeHtml($row['ticket_reply']);
$client_id = intval($row['ticket_client_id']);
if ($client_id) {
enforceClientAccess();
}
// Generate the HTML form content using output buffering.
ob_start();
?>
<div class="modal-header bg-dark">
<h5 class="modal-title"><i class="fa fa-fw fa-edit me-2"></i>Edit reply</h5>
<button type="button" class="btn-close btn-close-white" data-bs-dismiss="modal"></button>
</div>
<form action="post.php" method="post" autocomplete="off">
<input type="hidden" name="csrf_token" value="<?= $_SESSION['csrf_token'] ?>">
<input type="hidden" name="ticket_reply_id" value="<?= $ticket_reply_id ?>">
<div class="modal-body">
<div class="mb-3">
<div class="btn-group w-100" role="group">
<input class="btn-check" id="ticket_reply_type_opt0" type="radio" name="ticket_reply_type" value="Internal" <?php if ($ticket_reply_type == 'Internal') { echo "checked"; } ?>>
<label class="btn btn-outline-secondary" for="ticket_reply_type_opt0"><i class="fas fa-fw fa-lock me-1"></i>Internal note</label>
<input class="btn-check" id="ticket_reply_type_opt1" type="radio" name="ticket_reply_type" value="Public" <?php if ($ticket_reply_type == 'Public') { echo "checked"; } ?>>
<label class="btn btn-outline-secondary" for="ticket_reply_type_opt1"><i class="fas fa-fw fa-eye me-1"></i>Public</label>
</div>
<small class="text-muted">Public replies show in the client portal. Saving here never sends an email.</small>
</div>
<div class="mb-3">
<textarea class="form-control tinymce" name="ticket_reply"><?= $ticket_reply ?></textarea>
</div>
<?php if (!empty($ticket_reply_time_worked)) { ?>
<div class="col-6 col-md-3">
<div class="mb-3">
<label>Time worked</label>
<div class="input-group">
<span class="input-group-text"><i class="fas fa-fw fa-stopwatch"></i></span>
<input class="form-control" name="time" type="text" placeholder="HH:MM:SS" pattern="([01]?[0-9]|2[0-3]):([0-5]?[0-9]):([0-5]?[0-9])" value="<?= $ticket_reply_time_worked_formatted ?>" required>
</div>
</div>
</div>
<?php } ?>
</div>
<div class="modal-footer">
<button type="submit" name="edit_ticket_reply" class="btn btn-primary text-bold"><i class="fa fa-check me-2"></i>Save</button>
<button type="button" class="btn btn-light" data-bs-dismiss="modal"><i class="fa fa-times me-2"></i>Cancel</button>
</div>
</form>
<?php
require_once '../../../includes/modal_footer.php';