itflow/agent/modals/ticket/ticket_bulk_reply.php

74 lines
3.2 KiB
PHP

<?php
require_once '../../../includes/modal_header.php';
$ticket_ids = array_map('intval', $_GET['ticket_ids'] ?? []);
$count = count($ticket_ids);
ob_start();
?>
<div class="modal-header bg-dark">
<h5 class="modal-title"><i class="fas fa-fw fa-paper-plane mr-2"></i>Update & Reply <strong><?= $count ?></strong> Tickets</h5>
<button type="button" class="close text-white" data-dismiss="modal">
<span>&times;</span>
</button>
</div>
<form action="post.php" method="post" autocomplete="off">
<input type="hidden" name="csrf_token" value="<?= $_SESSION['csrf_token'] ?>">
<?php foreach ($ticket_ids as $ticket_id) { ?><input type="hidden" name="ticket_ids[]" value="<?= $ticket_id ?>"><?php } ?>
<input type="hidden" name="bulk_private_reply" value="0">
<div class="modal-body">
<div class="input-group mb-3">
<div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-thermometer-half"></i></span>
</div>
<select class="form-control select2" name="bulk_status" required>
<!-- Show all active ticket statuses, apart from new or closed as these are system-managed -->
<?php $sql_ticket_status = mysqli_query($mysqli, "SELECT * FROM ticket_statuses WHERE ticket_status_id != 1 AND ticket_status_id != 5 AND ticket_status_active = 1");
while ($row = mysqli_fetch_array($sql_ticket_status)) {
$ticket_status_id_select = intval($row['ticket_status_id']);
$ticket_status_name_select = nullable_htmlentities($row['ticket_status_name']); ?>
<option value="<?php echo $ticket_status_id_select ?>"> <?php echo $ticket_status_name_select ?> </option>
<?php } ?>
</select>
</div>
<div class="form-group">
<textarea class="form-control tinymce" rows="5" name="bulk_reply_details" placeholder="Type an update here"></textarea>
</div>
<div class="col-3">
<div class="form-group">
<label>Time worked</label>
<input class="form-control timepicker" id="time_worked" name="time" type="text" placeholder="HH:MM:SS" pattern="([01]?[0-9]|2[0-3]):([0-5]?[0-9]):([0-5]?[0-9])" value="00:01:00" required/>
</div>
</div>
<div class="form-group">
<div class="custom-control custom-checkbox">
<input type="checkbox" class="custom-control-input" id="bulkPrivateReplyCheckbox" name="bulk_private_reply" value="1">
<label class="custom-control-label" for="bulkPrivateReplyCheckbox">Mark as internal</label>
<small class="form-text text-muted">If checked this note will only be visible to agents.</small>
</div>
</div>
</div>
<div class="modal-footer">
<button type="submit" name="bulk_ticket_reply" class="btn btn-primary text-bold"><i class="fas fa-paper-plane mr-2"></i>Update & Reply</button>
<button type="button" class="btn btn-light" data-dismiss="modal"><i class="fas fa-times mr-2"></i>Cancel</button>
</div>
</form>
<?php
require_once '../../../includes/modal_footer.php';