mirror of https://github.com/itflow-org/itflow
437 lines
24 KiB
PHP
437 lines
24 KiB
PHP
<?php
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// Default Column Sortby Filter
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$sort = "ticket_number";
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$order = "DESC";
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require_once "inc_all.php";
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// Set Statuses from URL
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if (!empty($_GET['status'])) {
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$raw_statuses = is_array($_GET['status']) ? $_GET['status'] : array($_GET['status']);
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// Escape and quote each status
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$ticket_statuses = array_map(function($status) use ($mysqli) {
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return mysqli_real_escape_string($mysqli, $status);
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}, $raw_statuses);
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} else {
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$ticket_statuses = array();
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}
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// Set Status Clause for SQL Query
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if (empty($ticket_statuses)) {
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$ticket_status_clause = "ticket_status != 'Closed'";
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} else {
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$ticket_status_clause = "ticket_status IN ('" . implode("','", $ticket_statuses) . "')";
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}
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// Ticket assignment status filter
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if (isset($_GET['assigned']) & !empty($_GET['assigned'])) {
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if ($_GET['assigned'] == 'unassigned') {
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$ticket_assigned_filter = '0';
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} else {
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$ticket_assigned_filter = intval($_GET['assigned']);
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}
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} else {
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// Default - any
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$ticket_assigned_filter = '';
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}
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//Rebuild URL
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$url_query_strings_sort = http_build_query(array_merge($_GET, array('sort' => $sort, 'order' => $order, 'status[]' => $ticket_statuses, 'assigned' => $ticket_assigned_filter)));
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$sql = "SELECT SQL_CALC_FOUND_ROWS * FROM tickets
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LEFT JOIN clients ON ticket_client_id = client_id
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LEFT JOIN contacts ON ticket_contact_id = contact_id
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LEFT JOIN users ON ticket_assigned_to = user_id
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LEFT JOIN assets ON ticket_asset_id = asset_id
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LEFT JOIN locations ON ticket_location_id = location_id
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LEFT JOIN vendors ON ticket_vendor_id = vendor_id
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WHERE DATE(ticket_created_at) BETWEEN ? AND ?
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AND (CONCAT(ticket_prefix,ticket_number) LIKE ? OR client_name LIKE ? OR ticket_subject LIKE ? OR ticket_status LIKE ? OR ticket_priority LIKE ? OR user_name LIKE ? OR contact_name LIKE ? OR asset_name LIKE ? OR vendor_name LIKE ? OR ticket_vendor_ticket_number LIKE ?)";
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// Adding ticket status conditions dynamically
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if (!empty($ticket_statuses)) {
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$statusPlaceholders = implode(', ', array_fill(0, count($ticket_statuses), '?'));
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$sql .= " AND ticket_status IN ($statusPlaceholders)";
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}
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// Adding ORDER BY and LIMIT clauses
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$sql .= " ORDER BY " . mysqli_real_escape_string($mysqli, $sort) . " " . mysqli_real_escape_string($mysqli, $order);
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$sql .= " LIMIT ?, ?";
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$stmt = $mysqli->prepare($sql);
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// Bind Parameters
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$like_q = "%{$q}%";
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$bindTypes = 'ssssssssssss' . str_repeat('s', count($ticket_statuses)) . 'ii';
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$bindParams = array_merge([$dtf, $dtt, $like_q, $like_q, $like_q, $like_q, $like_q, $like_q, $like_q, $like_q, $like_q, $like_q], $ticket_statuses, [$record_from, $record_to]);
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call_user_func_array([$stmt, 'bind_param'], array_merge([$bindTypes], $bindParams));
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// Execute and retrieve results
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$stmt->execute();
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$result = $stmt->get_result();
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$num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
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//Get Total tickets open
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$sql_total_tickets_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_open FROM tickets WHERE ticket_status != 'Closed'");
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$row = mysqli_fetch_array($sql_total_tickets_open);
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$total_tickets_open = intval($row['total_tickets_open']);
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//Get Total tickets closed
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$sql_total_tickets_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_closed FROM tickets WHERE ticket_status = 'Closed'");
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$row = mysqli_fetch_array($sql_total_tickets_closed);
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$total_tickets_closed = intval($row['total_tickets_closed']);
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//Get Unassigned tickets
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$sql_total_tickets_unassigned = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_unassigned FROM tickets WHERE ticket_assigned_to = '0' AND ticket_status != 'Closed'");
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$row = mysqli_fetch_array($sql_total_tickets_unassigned);
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$total_tickets_unassigned = intval($row['total_tickets_unassigned']);
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//Get Total tickets assigned to me
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$sql_total_tickets_assigned = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_assigned FROM tickets WHERE ticket_assigned_to = $session_user_id AND ticket_status != 'Closed'");
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$row = mysqli_fetch_array($sql_total_tickets_assigned);
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$user_active_assigned_tickets = intval($row['total_tickets_assigned']);
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?>
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<style>
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.popover {
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max-width: 600px;
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}
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</style>
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<div class="card card-dark">
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<div class="card-header py-2">
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<h3 class="card-title mt-2"><i class="fa fa-fw fa-life-ring mr-2"></i>Support Tickets
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<small class="ml-3">
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<a href="?status=Open" class="text-white"><strong><?php echo $total_tickets_open; ?></strong> Open</a> |
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<a href="?status=Closed" class="text-white"><strong><?php echo $total_tickets_closed; ?></strong> Closed</a>
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</small>
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</h3>
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<div class='card-tools'>
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<div class="float-left">
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<button type="button" class="btn btn-primary" data-toggle="modal" data-target="#addTicketModal">
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<i class="fas fa-plus mr-2"></i>New Ticket
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</button>
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</div>
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</div>
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</div>
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<div class="card-body">
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<form autocomplete="off">
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<div class="row">
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<div class="col-sm-4">
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<div class="input-group">
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<input type="search" class="form-control" name="q" value="<?php if (isset($q)) { echo stripslashes(nullable_htmlentities($q)); } ?>" placeholder="Search Tickets">
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<div class="input-group-append">
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<button class="btn btn-secondary" type="button" data-toggle="collapse"
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data-target="#advancedFilter"><i class="fas fa-filter"></i></button>
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<button class="btn btn-primary"><i class="fa fa-search"></i></button>
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</div>
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</div>
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</div>
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<div class="col-sm-8">
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<div class="btn-group btn-group-lg float-right">
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<button class="btn btn-outline-dark dropdown-toggle" style="border-top-right-radius: 0; border-bottom-right-radius: 0;" type="button" id="dropdownMenuButton"
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data-toggle="dropdown">
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<i class="fa fa-fw fa-envelope"></i> My Tickets
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</button>
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<div class="dropdown-menu">
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<a class="dropdown-item" href="?status=Open&assigned=<?php echo $session_user_id ?>">Active tickets (<?php echo $user_active_assigned_tickets ?>)</a>
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<a class="dropdown-item " href="?status=Closed&assigned=<?php echo $session_user_id ?>">Closed tickets</a>
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</div>
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<a href="?assigned=unassigned" class="btn btn-outline-danger"><i class="fa fa-fw fa-exclamation-triangle"></i>
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Unassigned Tickets | <strong> <?php echo $total_tickets_unassigned; ?></strong></a>
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<!-- <a href="#" class="btn btn-outline-info"><i class="fa fa-fw fa-cogs"></i> Tasks</a>-->
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</div>
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</div>
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</div>
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<div class="collapse <?php if (!empty($_GET['dtf']) || $_GET['canned_date'] !== "custom" ) { echo "show"; } ?>" id="advancedFilter">
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<div class="row">
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<div class="col-md-2">
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<div class="form-group">
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<label>Canned Date</label>
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<select class="form-control select2" name="canned_date">
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<option <?php if ($_GET['canned_date'] == "custom") {
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echo "selected";
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} ?> value="custom">Custom
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</option>
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<option <?php if ($_GET['canned_date'] == "today") {
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echo "selected";
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} ?> value="today">Today
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</option>
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<option <?php if ($_GET['canned_date'] == "yesterday") {
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echo "selected";
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} ?> value="yesterday">Yesterday
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</option>
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<option <?php if ($_GET['canned_date'] == "thisweek") {
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echo "selected";
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} ?> value="thisweek">This Week
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</option>
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<option <?php if ($_GET['canned_date'] == "lastweek") {
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echo "selected";
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} ?> value="lastweek">Last Week
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</option>
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<option <?php if ($_GET['canned_date'] == "thismonth") {
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echo "selected";
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} ?> value="thismonth">This Month
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</option>
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<option <?php if ($_GET['canned_date'] == "lastmonth") {
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echo "selected";
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} ?> value="lastmonth">Last Month
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</option>
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<option <?php if ($_GET['canned_date'] == "thisyear") {
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echo "selected";
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} ?> value="thisyear">This Year
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</option>
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<option <?php if ($_GET['canned_date'] == "lastyear") {
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echo "selected";
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} ?> value="lastyear">Last Year
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</option>
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</select>
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</div>
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</div>
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<div class="col-md-2">
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<div class="form-group">
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<label>Date From</label>
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<input type="date" class="form-control" name="dtf" max="2999-12-31" value="<?php echo nullable_htmlentities($dtf); ?>">
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</div>
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</div>
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<div class="col-md-2">
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<div class="form-group">
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<label>Date To</label>
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<input type="date" class="form-control" name="dtt" max="2999-12-31" value="<?php echo nullable_htmlentities($dtt); ?>">
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</div>
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</div>
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<div class="col-md-2">
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<div class="form-group">
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<label>Ticket Status</label>
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<select class="form-control select2" name="status[]" multiple>
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<?php
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foreach ($ticket_status_array as $statusValue) {
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echo '<option value="' . htmlspecialchars($statusValue) . '"';
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// Check if the current status is in the array of selected statuses
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if (in_array($statusValue, $ticket_statuses)) {
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echo ' selected';
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}
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echo '>' . htmlspecialchars($statusValue) . '</option>';
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}
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?>
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</select>
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</div>
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</div>
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<div class="col-md-2">
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<div class="form-group">
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<label>Assigned to</label>
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<select class="form-control select2" name="assigned">
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<option value="" <?php if ($ticket_assigned_filter == "") {echo "selected";}?> >Any</option>
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<option value="unassigned"<?php if ($ticket_assigned_filter == "0") {echo "selected";}?> >Unassigned</option>
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<?php
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$sql_assign_to = mysqli_query($mysqli, "SELECT * FROM users WHERE user_archived_at IS NULL ORDER BY user_name ASC");
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while ($row = mysqli_fetch_array($sql_assign_to)) {
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$user_id = intval($row['user_id']);
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$user_name = nullable_htmlentities($row['user_name']);
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?>
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<option <?php if ($ticket_assigned_filter == $user_id) { echo "selected"; } ?> value="<?php echo $user_id; ?>"><?php echo $user_name; ?></option>
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<?php
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}
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?>
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</select>
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</div>
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</div>
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</div>
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</div>
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</form>
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<hr>
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<div class="table-responsive-sm">
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<table class="table table-striped table-borderless table-hover">
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<thead class="text-dark <?php if ($num_rows[0] == 0) {
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echo "d-none";
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} ?>">
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<tr>
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<th><a class="text-dark"
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href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_number&order=<?php echo $disp; ?>">Number</a>
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</th>
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<th><a class="text-dark"
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href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_subject&order=<?php echo $disp; ?>">Subject</a>
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</th>
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<th><a class="text-dark"
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href="?<?php echo $url_query_strings_sort; ?>&sort=client_name&order=<?php echo $disp; ?>">Client / Contact</a>
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</th>
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<th><a class="text-dark"
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href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_priority&order=<?php echo $disp; ?>">Priority</a>
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</th>
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<th><a class="text-dark"
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href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_status&order=<?php echo $disp; ?>">Status</a>
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<th><a class="text-dark"
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href="?<?php echo $url_query_strings_sort; ?>&sort=user_name&order=<?php echo $disp; ?>">Assigned</a>
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</th>
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<th><a class="text-dark"
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href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_updated_at&order=<?php echo $disp; ?>">Last Response</a>
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</th>
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<th><a class="text-dark"
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href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_created_at&order=<?php echo $disp; ?>">Created</a>
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</th>
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<th class="text-center">Action</th>
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</tr>
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</thead>
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<tbody>
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<?php
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while ($row = $result->fetch_assoc()) {
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$ticket_id = intval($row['ticket_id']);
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$ticket_prefix = nullable_htmlentities($row['ticket_prefix']);
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$ticket_number = intval($row['ticket_number']);
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$ticket_subject = nullable_htmlentities($row['ticket_subject']);
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$ticket_details = nullable_htmlentities($row['ticket_details']);
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$ticket_priority = nullable_htmlentities($row['ticket_priority']);
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$ticket_status = nullable_htmlentities($row['ticket_status']);
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$ticket_vendor_ticket_number = nullable_htmlentities($row['ticket_vendor_ticket_number']);
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$ticket_created_at = nullable_htmlentities($row['ticket_created_at']);
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$ticket_created_at_time_ago = timeAgo($row['ticket_created_at']);
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$ticket_updated_at = nullable_htmlentities($row['ticket_updated_at']);
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$ticket_updated_at_time_ago = timeAgo($row['ticket_updated_at']);
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if (empty($ticket_updated_at)) {
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if ($ticket_status == "Closed") {
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$ticket_updated_at_display = "<p>Never</p>";
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} else {
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$ticket_updated_at_display = "<p class='text-danger'>Never</p>";
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}
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} else {
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$ticket_updated_at_display = "$ticket_updated_at_time_ago<br><small class='text-secondary'>$ticket_updated_at</small>";
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}
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$ticket_closed_at = nullable_htmlentities($row['ticket_closed_at']);
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$client_id = intval($row['ticket_client_id']);
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$client_name = nullable_htmlentities($row['client_name']);
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$contact_id = intval($row['ticket_contact_id']);
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$contact_name = nullable_htmlentities($row['contact_name']);
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$contact_title = nullable_htmlentities($row['contact_title']);
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$contact_email = nullable_htmlentities($row['contact_email']);
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$contact_phone = formatPhoneNumber($row['contact_phone']);
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$contact_extension = nullable_htmlentities($row['contact_extension']);
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$contact_mobile = formatPhoneNumber($row['contact_mobile']);
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if ($ticket_status == "Pending-Assignment") {
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$ticket_status_color = "danger";
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} elseif ($ticket_status == "Assigned") {
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$ticket_status_color = "primary";
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} elseif ($ticket_status == "In-Progress") {
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$ticket_status_color = "success";
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} elseif ($ticket_status == "Closed") {
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$ticket_status_color = "dark";
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} else{
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$ticket_status_color = "secondary";
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}
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if ($ticket_priority == "High") {
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$ticket_priority_color = "danger";
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} elseif ($ticket_priority == "Medium") {
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$ticket_priority_color = "warning";
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} else{
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$ticket_priority_color = "info";
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}
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$ticket_assigned_to = intval($row['ticket_assigned_to']);
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if (empty($ticket_assigned_to)) {
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if ($ticket_status == "Closed") {
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$ticket_assigned_to_display = "<p>Not Assigned</p>";
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} else {
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$ticket_assigned_to_display = "<p class='text-danger'>Not Assigned</p>";
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}
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} else {
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$ticket_assigned_to_display = nullable_htmlentities($row['user_name']);
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}
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if (empty($contact_name)) {
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$contact_display = "-";
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} else {
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$contact_display = "$contact_name<br><small class='text-secondary'>$contact_email</small>";
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}
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$asset_id = intval($row['ticket_asset_id']);
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$vendor_id = intval($row['ticket_vendor_id']);
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?>
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<tr class="<?php if(empty($ticket_updated_at)) { echo "text-bold"; }?>">
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<td>
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<a href="ticket.php?ticket_id=<?php echo $ticket_id; ?>">
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<span class="badge badge-pill badge-secondary p-3"><?php echo "$ticket_prefix$ticket_number"; ?></span>
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</a>
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</td>
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<td>
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<a href="ticket.php?ticket_id=<?php echo $ticket_id; ?>"><?php echo $ticket_subject; ?></a>
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</td>
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<td>
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<a href="client_tickets.php?client_id=<?php echo $client_id; ?>"><strong><?php echo $client_name; ?></strong></a>
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<div class="mt-1"><a href="#" data-toggle="modal" data-target="#editTicketContactModal<?php echo $ticket_id; ?>"><?php echo $contact_display; ?></a></div>
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</td>
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<td><a href="#" data-toggle="modal" data-target="#editTicketPriorityModal<?php echo $ticket_id; ?>"><span class='p-2 badge badge-pill badge-<?php echo $ticket_priority_color; ?>'><?php echo $ticket_priority; ?></span></a></td>
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<td><span class='p-2 badge badge-pill badge-<?php echo $ticket_status_color; ?>'><?php echo $ticket_status; ?></span></td>
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<td><a href="#" data-toggle="modal" data-target="#assignTicketModal<?php echo $ticket_id; ?>"><?php echo $ticket_assigned_to_display; ?></a></td>
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<td><?php echo $ticket_updated_at_display; ?></td>
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<td>
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<?php echo $ticket_created_at_time_ago; ?>
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<br>
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<small class="text-secondary"><?php echo $ticket_created_at; ?></small>
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</td>
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<td>
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<?php if ($ticket_status !== "Closed") { ?>
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<div class="dropdown dropleft text-center">
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<button class="btn btn-secondary btn-sm" type="button" data-toggle="dropdown">
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<i class="fas fa-ellipsis-h"></i>
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</button>
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<div class="dropdown-menu">
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#editTicketModal<?php echo $ticket_id; ?>">
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<i class="fas fa-fw fa-edit mr-2"></i>Edit
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</a>
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<?php if ($session_user_role == 3) { ?>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item text-danger text-bold confirm-link" href="post.php?delete_ticket=<?php echo $ticket_id; ?>">
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<i class="fas fa-fw fa-trash mr-2"></i>Delete
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</a>
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<?php } ?>
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</div>
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|
</div>
|
|
<?php }
|
|
|
|
require "ticket_edit_modal.php";
|
|
|
|
require "ticket_assign_modal.php";
|
|
|
|
require "ticket_edit_priority_modal.php";
|
|
|
|
require "ticket_edit_contact_modal.php";
|
|
|
|
|
|
?>
|
|
</td>
|
|
</tr>
|
|
|
|
<?php
|
|
|
|
}
|
|
|
|
?>
|
|
|
|
</tbody>
|
|
</table>
|
|
</div>
|
|
<?php require_once "pagination.php";
|
|
?>
|
|
</div>
|
|
</div>
|
|
|
|
<?php
|
|
require_once "ticket_add_modal.php";
|
|
|
|
require_once "footer.php";
|
|
|
|
?>
|
|
|
|
<script src="js/ticket_add_remove_watchers.js"></script>
|