mirror of https://github.com/itflow-org/itflow
156 lines
7.2 KiB
PHP
156 lines
7.2 KiB
PHP
<?php
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/*
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* Client Portal
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* Process GET/POST requests
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*/
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require_once("inc_portal.php");
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if (isset($_POST['add_ticket'])) {
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// Get ticket prefix/number
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$sql_settings = mysqli_query($mysqli, "SELECT * FROM settings WHERE company_id = $session_company_id");
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$row = mysqli_fetch_array($sql_settings);
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$config_ticket_prefix = $row['config_ticket_prefix'];
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$config_ticket_next_number = intval($row['config_ticket_next_number']);
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// HTML Purifier
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require_once("../plugins/htmlpurifier/HTMLPurifier.standalone.php");
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$purifier_config = HTMLPurifier_Config::createDefault();
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$purifier_config->set('URI.AllowedSchemes', ['data' => true, 'src' => true, 'http' => true, 'https' => true]);
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$purifier = new HTMLPurifier($purifier_config);
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$client_id = $session_client_id;
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$contact = $session_contact_id;
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$subject = sanitizeInput($_POST['subject']);
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$details = trim(mysqli_real_escape_string($mysqli, $purifier->purify(html_entity_decode(nl2br($_POST['details'])))));
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// Ensure priority is low/med/high (as can be user defined)
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if ($_POST['priority'] !== "Low" && $_POST['priority'] !== "Medium" && $_POST['priority'] !== "High") {
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$priority = "Low";
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} else {
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$priority = sanitizeInput($_POST['priority']);
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}
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// Get the next Ticket Number and add 1 for the new ticket number
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$ticket_number = $config_ticket_next_number;
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$new_config_ticket_next_number = $config_ticket_next_number + 1;
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mysqli_query($mysqli, "UPDATE settings SET config_ticket_next_number = $new_config_ticket_next_number WHERE company_id = $session_company_id");
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mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_status = 'Open', ticket_created_by = 0, ticket_contact_id = $contact, ticket_client_id = $client_id, company_id = $session_company_id");
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$id = mysqli_insert_id($mysqli);
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// Logging
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mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Create', log_description = 'Client contact $session_contact_name created ticket $subject', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, company_id = $session_company_id");
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header("Location: ticket.php?id=" . $id);
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}
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if (isset($_POST['add_ticket_comment'])) {
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// HTML Purifier
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require_once("../plugins/htmlpurifier/HTMLPurifier.standalone.php");
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$purifier_config = HTMLPurifier_Config::createDefault();
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$purifier_config->set('URI.AllowedSchemes', ['data' => true, 'src' => true, 'http' => true, 'https' => true]);
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$purifier = new HTMLPurifier($purifier_config);
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$ticket_id = intval($_POST['ticket_id']);
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// Not currently providing the client portal with a full summer note editor, but need to maintain line breaks.
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// In order to maintain line breaks consistently with the agent side, we need to allow HTML tags.
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// So, we need to convert line breaks to HTML and clean HTML with HTML Purifier
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$comment = trim(mysqli_real_escape_string($mysqli, $purifier->purify(html_entity_decode(nl2br($_POST['comment'])))));
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// After stripping bad HTML, check the comment isn't just empty
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if (empty($comment)) {
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header("Location: " . $_SERVER["HTTP_REFERER"]);
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exit;
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}
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// Verify the contact has access to the provided ticket ID
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if (verifyContactTicketAccess($ticket_id, "Open")) {
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// Add the comment
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mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = '$comment', ticket_reply_type = 'Client', ticket_reply_by = $session_contact_id, ticket_reply_ticket_id = $ticket_id, company_id = $session_company_id");
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// Update Ticket Last Response Field & set ticket to open as client has replied
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mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 'Open' WHERE ticket_id = $ticket_id AND ticket_client_id = $session_client_id LIMIT 1");
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// Redirect
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header("Location: " . $_SERVER["HTTP_REFERER"]);
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} else {
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// The client does not have access to this ticket
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header("Location: portal_post.php?logout");
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exit();
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}
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}
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if (isset($_POST['add_ticket_feedback'])) {
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$ticket_id = intval($_POST['ticket_id']);
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$feedback = sanitizeInput($_POST['add_ticket_feedback']);
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// Verify the contact has access to the provided ticket ID
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if (verifyContactTicketAccess($ticket_id, "Closed")) {
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// Add feedback
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mysqli_query($mysqli, "UPDATE tickets SET ticket_feedback = '$feedback' WHERE ticket_id = $ticket_id AND ticket_client_id = $session_client_id LIMIT 1");
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// Notify on bad feedback
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if ($feedback == "Bad") {
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mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Feedback', notification = '$session_contact_name rated ticket ID $ticket_id as bad', notification_client_id = $session_client_id, company_id = $session_company_id");
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}
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// Redirect
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header("Location: " . $_SERVER["HTTP_REFERER"]);
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} else {
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// The client does not have access to this ticket
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header("Location: portal_post.php?logout");
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exit();
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}
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}
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if (isset($_GET['close_ticket'])) {
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$ticket_id = intval($_GET['close_ticket']);
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// Verify the contact has access to the provided ticket ID
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if (verifyContactTicketAccess($ticket_id, "Open")) {
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// Close ticket
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mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 'Closed', ticket_closed_at = NOW() WHERE ticket_id = $ticket_id AND ticket_client_id = $session_client_id");
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// Add reply
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mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = 'Ticket closed by $session_contact_name.', ticket_reply_type = 'Client', ticket_reply_by = $session_contact_id, ticket_reply_ticket_id = $ticket_id, company_id = $session_company_id");
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//Logging
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mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Closed', log_description = '$ticket_id Closed by client', log_ip = '$session_ip', log_user_agent = '$session_user_agent', company_id = $session_company_id");
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header("Location: ticket.php?id=" . $ticket_id);
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} else {
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// The client does not have access to this ticket - send them home
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header("Location: index.php");
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exit();
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}
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}
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if (isset($_GET['logout'])) {
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setcookie("PHPSESSID", '', time() - 3600, "/");
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unset($_COOKIE['PHPSESSID']);
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session_unset();
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session_destroy();
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header('Location: login.php');
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}
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if (isset($_POST['edit_profile'])) {
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$new_password = $_POST['new_password'];
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if (!empty($new_password)) {
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$password_hash = password_hash($new_password, PASSWORD_DEFAULT);
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mysqli_query($mysqli, "UPDATE contacts SET contact_password_hash = '$password_hash' WHERE contact_id = $session_contact_id AND contact_client_id = $session_client_id");
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// Logging
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mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Contact', log_action = 'Modify', log_description = 'Client contact $session_contact_name modified their profile/password.', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $session_client_id, company_id = $session_company_id");
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}
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header('Location: index.php');
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} |