itflow/user/modals/ticket/ticket_add.php

490 lines
31 KiB
PHP

<div class="modal" id="addTicketModal" tabindex="-1">
<div class="modal-dialog modal-lg">
<div class="modal-content">
<div class="modal-header bg-dark">
<h5 class="modal-title"><i class="fas fa-fw fa-life-ring mr-2"></i>New Ticket (v1)</h5>
<button type="button" class="close text-white" data-dismiss="modal">
<span>&times;</span>
</button>
</div>
<form action="post.php" method="post" autocomplete="off">
<?php if (isset($_GET['project_id'])) { ?>
<input type="hidden" name="project" value="<?php echo intval($_GET['project_id']); ?>">
<?php } ?>
<div class="modal-body">
<?php if (isset($_GET['client_id'])) { ?>
<ul class="nav nav-pills nav-justified mb-3">
<li class="nav-item">
<a class="nav-link active" data-toggle="pill" href="#pills-ticket-details"><i class="fa fa-fw fa-life-ring mr-2"></i>Details</a>
</li>
<li class="nav-item">
<a class="nav-link" data-toggle="pill" href="#pills-ticket-contacts"><i class="fa fa-fw fa-users mr-2"></i>Contact</a>
</li>
<li class="nav-item">
<a class="nav-link" data-toggle="pill" href="#pills-ticket-assignment"><i class="fa fa-fw fa-desktop mr-2"></i>Assignment</a>
</li>
</ul>
<hr>
<?php } ?>
<div class="tab-content">
<div class="tab-pane fade show active" id="pills-ticket-details">
<?php if (empty($_GET['client_id'])) { ?>
<div class="form-group">
<label>Client <strong class="text-danger">*</strong> / <span class="text-secondary">Use Primary Contact</label>
<div class="input-group">
<div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-user"></i></span>
</div>
<select class="form-control select2" name="client" required>
<option value="">- Client -</option>
<?php
$sql = mysqli_query($mysqli, "SELECT client_id, client_name FROM clients WHERE client_archived_at IS NULL $access_permission_query ORDER BY client_name ASC");
while ($row = mysqli_fetch_array($sql)) {
$client_id = intval($row['client_id']);
$client_name = nullable_htmlentities($row['client_name']); ?>
<option value="<?php echo $client_id; ?>"><?php echo $client_name; ?></option>
<?php } ?>
</select>
<div class="input-group-append">
<div class="input-group-text">
<input type="checkbox" name="use_primary_contact" value="1">
</div>
</div>
</div>
</div>
<?php } ?>
<div class="form-group">
<label>Template</label>
<div class="input-group">
<div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-cube"></i></span>
</div>
<select class="form-control select2" id="ticket_template_select" name="ticket_template_id" required>
<option value="0">- Choose a Template -</option>
<?php
$sql_ticket_templates = mysqli_query($mysqli, "
SELECT tt.ticket_template_id,
tt.ticket_template_name,
tt.ticket_template_subject,
tt.ticket_template_details,
COUNT(ttt.task_template_id) as task_count
FROM ticket_templates tt
LEFT JOIN task_templates ttt
ON tt.ticket_template_id = ttt.task_template_ticket_template_id
WHERE tt.ticket_template_archived_at IS NULL
GROUP BY tt.ticket_template_id
ORDER BY tt.ticket_template_name ASC
");
while ($row = mysqli_fetch_array($sql_ticket_templates)) {
$ticket_template_id_select = intval($row['ticket_template_id']);
$ticket_template_name_select = nullable_htmlentities($row['ticket_template_name']);
$ticket_template_subject_select = nullable_htmlentities($row['ticket_template_subject']);
$ticket_template_details_select = nullable_htmlentities($row['ticket_template_details']);
$task_count = intval($row['task_count']);
?>
<option value="<?php echo $ticket_template_id_select; ?>"
data-subject="<?php echo $ticket_template_subject_select; ?>"
data-details="<?php echo $ticket_template_details_select; ?>">
<?php echo $ticket_template_name_select; ?> (<?php echo $task_count; ?> tasks)
</option>
<?php } ?>
</select>
</div>
</div>
<div class="form-group">
<label>Subject <strong class="text-danger">*</strong></label>
<div class="input-group">
<div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-tag"></i></span>
</div>
<input type="text" class="form-control" id="subjectInput" name="subject" placeholder="Subject" maxlength="500" required>
</div>
</div>
<div class="form-group">
<textarea class="form-control tinymceTicket<?php if($config_ai_enable) { echo "AI"; } ?>" id="detailsInput" name="details"></textarea>
</div>
<div class="row">
<div class="col">
<div class="form-group">
<label>Priority <strong class="text-danger">*</strong></label>
<div class="input-group">
<div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-thermometer-half"></i></span>
</div>
<select class="form-control select2" name="priority" required>
<option>Low</option>
<option>Medium</option>
<option>High</option>
</select>
</div>
</div>
</div>
<div class="col">
<div class="form-group">
<label>Category</label>
<div class="input-group">
<div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-layer-group"></i></span>
</div>
<select class="form-control select2" name="category">
<option value="0">- Not Categorized -</option>
<?php
$sql_categories = mysqli_query($mysqli, "SELECT category_id, category_name FROM categories WHERE category_type = 'Ticket' AND category_archived_at IS NULL ORDER BY category_name ASC");
while ($row = mysqli_fetch_array($sql_categories)) {
$category_id = intval($row['category_id']);
$category_name = nullable_htmlentities($row['category_name']);
?>
<option value="<?php echo $category_id; ?>"><?php echo $category_name; ?></option>
<?php } ?>
</select>
<div class="input-group-append">
<button class="btn btn-secondary" type="button"
data-toggle="ajax-modal"
data-modal-size="sm"
data-ajax-url="ajax/ajax_category_add.php?category=Ticket">
<i class="fas fa-fw fa-plus"></i>
</button>
</div>
</div>
</div>
</div>
</div>
<div class="row">
<div class="col">
<div class="form-group">
<label>Assign to</label>
<div class="input-group">
<div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-user-check"></i></span>
</div>
<select class="form-control select2" name="assigned_to">
<option value="0">Not Assigned</option>
<?php
$sql = mysqli_query(
$mysqli,
"SELECT user_id, user_name FROM users
WHERE user_role_id > 1
AND user_type = 1
AND user_status = 1
AND user_archived_at IS NULL
ORDER BY user_name ASC"
);
while ($row = mysqli_fetch_array($sql)) {
$user_id = intval($row['user_id']);
$user_name = nullable_htmlentities($row['user_name']); ?>
<option <?php if ($session_user_id == $user_id) { echo "selected"; } ?> value="<?php echo $user_id; ?>"><?php echo $user_name; ?></option>
<?php } ?>
</select>
</div>
</div>
</div>
<div class="col">
<div class="form-group">
<label>Due</label>
<div class="input-group">
<div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-calendar-check"></i></span>
</div>
<input type="datetime-local" class="form-control" name="due">
</div>
</div>
</div>
</div>
<?php if ($config_module_enable_accounting) { ?>
<div class="form-group">
<div class="custom-control custom-switch">
<input type="checkbox" class="custom-control-input" name="billable" <?php if ($config_ticket_default_billable == 1) { echo "checked"; } ?> value="1" id="billableSwitch">
<label class="custom-control-label" for="billableSwitch">Mark Billable</label>
</div>
</div>
<?php } ?>
</div>
<?php if (isset($_GET['client_id'])) { ?>
<div class="tab-pane fade" id="pills-ticket-contacts">
<input type="hidden" name="client" value="<?php echo $client_id; ?>">
<div class="form-group">
<label>Contact</label>
<div class="input-group">
<div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-user"></i></span>
</div>
<select class="form-control select2" name="contact">
<option value="0">- No One -</option>
<?php
$sql = mysqli_query($mysqli, "SELECT contact_id, contact_name, contact_title, contact_primary, contact_technical FROM contacts WHERE contact_client_id = $client_id AND contact_archived_at IS NULL ORDER BY contact_primary DESC, contact_technical DESC, contact_name ASC");
while ($row = mysqli_fetch_array($sql)) {
$contact_id_select = intval($row['contact_id']);
$contact_name_select = nullable_htmlentities($row['contact_name']);
$contact_primary_select = intval($row['contact_primary']);
if($contact_primary_select == 1) {
$contact_primary_display = " (Primary)";
} else {
$contact_primary_display = "";
}
$contact_technical_select = intval($row['contact_technical']);
if($contact_technical_select == 1) {
$contact_technical_display = " (Technical)";
} else {
$contact_technical_display = "";
}
$contact_title_select = nullable_htmlentities($row['contact_title']);
if($contact_title_select) {
$contact_title_display = " - $contact_title_select";
} else {
$contact_title_display = "";
}
?>
<option value="<?php echo $contact_id_select; ?>"
<?php
if (isset($_GET['contact_id']) && $contact_id_select == intval($_GET['contact_id'])) {
echo "selected";
} elseif (empty($_GET['contact_id']) && $contact_primary_select == 1) {
echo "selected";
}
?>
>
<?php echo "$contact_name_select$contact_title_display$contact_primary_display$contact_technical_display"; ?>
</option>
<?php } ?>
</select>
</div>
</div>
<div class="form-group">
<label>Watchers</label>
<div class="input-group">
<div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-envelope"></i></span>
</div>
<select class="form-control select2" name="watchers[]" data-tags="true" data-placeholder="Enter or select email address" multiple>
<option value=""></option>
<?php
$sql = mysqli_query($mysqli, "SELECT contact_email FROM contacts WHERE contact_client_id = $client_id AND contact_archived_at IS NULL AND contact_email IS NOT NULL ORDER BY contact_email ASC");
while ($row = mysqli_fetch_array($sql)) {
$contact_email = nullable_htmlentities($row['contact_email']);
?>
<option><?php echo $contact_email; ?></option>
<?php } ?>
</select>
</div>
</div>
</div>
<div class="tab-pane fade" id="pills-ticket-assignment">
<div class="form-group">
<label>Primary Asset</label>
<div class="input-group">
<div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-desktop"></i></span>
</div>
<select class="form-control select2" name="asset">
<option value="0">- None -</option>
<?php
$sql_assets = mysqli_query($mysqli, "SELECT asset_id, asset_name, contact_name FROM assets LEFT JOIN contacts ON contact_id = asset_contact_id WHERE asset_client_id = $client_id AND asset_archived_at IS NULL ORDER BY asset_name ASC");
while ($row = mysqli_fetch_array($sql_assets)) {
$asset_id_select = intval($row['asset_id']);
$asset_name_select = nullable_htmlentities($row['asset_name']);
$asset_contact_name_select = nullable_htmlentities($row['contact_name']);
?>
<option value="<?php echo $asset_id_select; ?>"
<?php if (isset($_GET['asset_id']) && $asset_id_select == $_GET['asset_id']) { echo "selected"; }
?>
><?php echo "$asset_name_select - $asset_contact_name_select"; ?></option>
<?php } ?>
</select>
</div>
</div>
<div class="form-group">
<label>Additional Assets</label>
<div class="input-group">
<div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-desktop"></i></span>
</div>
<select class="form-control select2" name="additional_assets[]" data-tags="true" data-placeholder="- Select Additional Assets -" multiple>
<option value=""></option>
<?php
$sql_assets = mysqli_query($mysqli, "SELECT asset_id, asset_name, contact_name FROM assets LEFT JOIN contacts ON contact_id = asset_contact_id WHERE asset_client_id = $client_id AND asset_archived_at IS NULL ORDER BY asset_name ASC");
while ($row = mysqli_fetch_array($sql_assets)) {
$asset_id_select = intval($row['asset_id']);
$asset_name_select = nullable_htmlentities($row['asset_name']);
$asset_contact_name_select = nullable_htmlentities($row['contact_name']);
?>
<option value="<?php echo $asset_id_select; ?>">
<?php echo "$asset_name_select - $asset_contact_name_select"; ?>
</option>
<?php } ?>
</select>
</div>
</div>
<div class="form-group">
<label>Location</label>
<div class="input-group">
<div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-map-marker-alt"></i></span>
</div>
<select class="form-control select2" name="location">
<option value="0">- None -</option>
<?php
$sql_locations = mysqli_query($mysqli, "SELECT location_id, location_name FROM locations WHERE location_client_id = $client_id AND location_archived_at IS NULL ORDER BY location_name ASC");
while ($row = mysqli_fetch_array($sql_locations)) {
$location_id_select = intval($row['location_id']);
$location_name_select = nullable_htmlentities($row['location_name']);
?>
<option value="<?php echo $location_id_select; ?>"><?php echo $location_name_select; ?></option>
<?php } ?>
</select>
</div>
</div>
<div class="row">
<div class="col">
<div class="form-group">
<label>Vendor</label>
<div class="input-group">
<div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-building"></i></span>
</div>
<select class="form-control select2" name="vendor">
<option value="0">- None -</option>
<?php
$sql_vendors = mysqli_query($mysqli, "SELECT vendor_id, vendor_name FROM vendors WHERE vendor_client_id = $client_id AND vendor_archived_at IS NULL ORDER BY vendor_name ASC");
while ($row = mysqli_fetch_array($sql_vendors)) {
$vendor_id_select = intval($row['vendor_id']);
$vendor_name_select = nullable_htmlentities($row['vendor_name']); ?>
<option value="<?php echo $vendor_id_select; ?>"><?php echo $vendor_name_select; ?></option>
<?php } ?>
</select>
</div>
</div>
</div>
<div class="col">
<div class="form-group">
<label>Vendor Ticket Number</label>
<div class="input-group">
<div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-tag"></i></span>
</div>
<input type="text" class="form-control" name="vendor_ticket_number" placeholder="Vendor ticket number">
</div>
</div>
</div>
</div>
<div class="form-group">
<label>Project</label>
<div class="input-group">
<div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-project-diagram"></i></span>
</div>
<select class="form-control select2" name="project">
<option value="0">- Select Project -</option>
<?php
$sql_projects = mysqli_query($mysqli, "SELECT project_id, project_name FROM projects WHERE project_client_id = $client_id AND project_completed_at IS NULL AND project_archived_at IS NULL ORDER BY project_name ASC");
while ($row = mysqli_fetch_array($sql_projects)) {
$project_id_select = intval($row['project_id']);
$project_name_select = nullable_htmlentities($row['project_name']); ?>
<option <?php if (isset($_GET['project_id']) && $project_id_select == $_GET['project_id']) { echo "selected"; } ?> value="<?php echo $project_id_select; ?>"><?php echo $project_name_select; ?></option>
<?php } ?>
</select>
</div>
</div>
</div>
<?php } ?>
</div>
</div>
<div class="modal-footer">
<button type="submit" name="add_ticket" class="btn btn-primary text-bold"><i class="fas fa-check mr-2"></i>Create</button>
<button type="button" class="btn btn-light" data-dismiss="modal"><i class="fas fa-times mr-2"></i>Cancel</button>
</div>
</form>
</div>
</div>
</div>
<script>
document.addEventListener("DOMContentLoaded", function() {
var templateSelect = $('#ticket_template_select');
var subjectInput = document.getElementById('subjectInput');
var detailsInput = document.getElementById('detailsInput');
templateSelect.on('select2:select', function(e) {
var selectedOption = e.params.data.element;
var templateSubject = selectedOption.getAttribute('data-subject');
var templateDetails = selectedOption.getAttribute('data-details');
// Update Subject
subjectInput.value = templateSubject || '';
// Update Details
if (typeof tinymce !== 'undefined') {
var editor = tinymce.get('detailsInput');
if (editor) {
editor.setContent(templateDetails || '');
} else {
detailsInput.value = templateDetails || '';
}
} else {
detailsInput.value = templateDetails || '';
}
});
});
</script>