itflow/agent/modals/ticket/ticket_assign.php

80 lines
3.0 KiB
PHP

<?php
require_once '../../../includes/modal_header.php';
$ticket_id = intval($_GET['id']);
$sql = mysqli_query($mysqli, "SELECT * FROM tickets
LEFT JOIN clients ON client_id = ticket_client_id
WHERE ticket_id = $ticket_id
LIMIT 1"
);
$row = mysqli_fetch_array($sql);
$ticket_prefix = nullable_htmlentities($row['ticket_prefix']);
$ticket_number = intval($row['ticket_number']);
$ticket_assigned_to = intval($row['ticket_assigned_to']);
$ticket_status = intval($row['ticket_status']);
$ticket_closed_at = nullable_htmlentities($row['ticket_closed_at']);
$client_name = nullable_htmlentities($row['client_name']);
// Generate the HTML form content using output buffering.
ob_start();
?>
<div class="modal-header bg-dark">
<h5 class="modal-title"><i class='fa fa-fw fa-user-check mr-2'></i>Assigning Ticket: <strong><?php echo "$ticket_prefix$ticket_number"; ?></strong> - <?php echo $client_name; ?></h5>
<button type="button" class="close text-white" data-dismiss="modal">
<span>&times;</span>
</button>
</div>
<form action="post.php" method="post" autocomplete="off">
<input type="hidden" name="ticket_id" value="<?php echo $ticket_id; ?>">
<input type="hidden" name="ticket_status" value="<?php echo $ticket_status; ?>">
<div class="modal-body">
<div class="form-group">
<label>Assign to</label>
<div class="input-group">
<div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-user-check"></i></span>
</div>
<select class="form-control select2" name="assigned_to">
<option value="0">Not Assigned</option>
<?php
$sql_users_select = mysqli_query($mysqli, "SELECT users.user_id, user_name FROM users
LEFT JOIN user_settings on users.user_id = user_settings.user_id
WHERE user_type = 1
AND user_archived_at IS NULL
ORDER BY user_name DESC"
);
while ($row = mysqli_fetch_array($sql_users_select)) {
$user_id_select = intval($row['user_id']);
$user_name_select = nullable_htmlentities($row['user_name']);
?>
<option value="<?php echo $user_id_select; ?>" <?php if ($user_id_select == $ticket_assigned_to) { echo "selected"; } ?>><?php echo $user_name_select; ?></option>
<?php } ?>
</select>
</div>
</div>
</div>
<div class="modal-footer">
<button type="submit" name="assign_ticket" class="btn btn-primary text-bold">
<i class="fa fa-check mr-2"></i>Assign
</button>
<button type="button" class="btn btn-light" data-dismiss="modal">
<i class="fa fa-times mr-2"></i>Cancel
</button>
</div>
</form>
<?php
require_once '../../../includes/modal_footer.php';