AS1024
/
itflow
mirror of https://github.com/itflow-org/itflow
1
0
Fork 0
Code Issues Packages Projects Releases Wiki Activity

Email to ticket parsing - Save the original email 

When creating a new ticket, save the original email in a .eml format and attach it to the ticket.

This will be useful for situations when you want to reply to the original thread but don't have access to the inbox. We could add this to all received emails if there is interest?
This commit is contained in:
Marcus Hill 2024-06-09 21:34:54 +01:00
parent 51710f886c
commit 041cbe15fa
1 changed files with 27 additions and 10 deletions
Show Stats Download Patch File Download Diff File Expand all files Collapse all files

37
cron_ticket_email_parser.php
View File

@ -106,7 +106,7 @@ require_once "plugins/php-mime-mail-parser/src/Parser.php";
$allowed_extensions = array('jpg', 'jpeg', 'gif', 'png', 'webp', 'pdf', 'txt', 'md', 'doc', 'docx', 'csv', 'xls', 'xlsx', 'xlsm', 'zip', 'tar', 'gz');
// Function to raise a new ticket for a given contact and email them confirmation (if configured)
function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date, $subject, $message, $attachments) {
function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date, $subject, $message, $attachments, $original_message_file) {
// Access global variables
global $mysqli,$config_app_name, $company_name, $company_phone, $config_ticket_prefix, $config_ticket_client_general_notifications, $config_ticket_new_ticket_notification_email, $config_base_url, $config_ticket_from_name, $config_ticket_from_email, $config_smtp_host, $config_smtp_port, $config_smtp_encryption, $config_smtp_username, $config_smtp_password, $allowed_extensions;
@ -128,8 +128,19 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date
echo "Created new ticket.<br>";
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Create', log_description = 'Email parser: Client contact $contact_email created ticket $config_ticket_prefix$ticket_number ($subject) ($id)', log_client_id = $client_id");
// Process attachments (after ticket is logged as created)
mkdirMissing('uploads/tickets/');
// -- Process attachments (after ticket is logged as created because we save to the folder named after the ticket ID) --
mkdirMissing('uploads/tickets/'); // Create tickets dir
// Setup directory for this ticket ID
$att_dir = "uploads/tickets/" . $id . "/";
mkdirMissing($att_dir);
// Save original email message as ticket attachment
rename("uploads/tmp/{$original_message_file}", "{$att_dir}/{$original_message_file}");
mysqli_query($mysqli, "INSERT INTO ticket_attachments SET ticket_attachment_name = 'Original-parsed-email.eml', ticket_attachment_reference_name = '$original_message_file', ticket_attachment_ticket_id = $id");
// Process each attachment
foreach ($attachments as $attachment) {
// Get name and extension
@ -140,10 +151,6 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date
// Check the extension is allowed
if (in_array($att_extension, $allowed_extensions)) {
// Setup directory for this ticket ID
$att_dir = "uploads/tickets/" . $id . "/";
mkdirMissing($att_dir);
// Save attachment with a random name
$att_saved_path = $attachment->save($att_dir, Parser::ATTACHMENT_RANDOM_FILENAME);
@ -411,6 +418,11 @@ if ($emails) {
// Default false
$email_processed = false;
// Save the original email (to be moved later)
mkdirMissing('uploads/tmp/'); // Create tmp dir
$original_message_file = "processed-eml-" . randomString(200) . ".eml";
imap_savebody($imap, "uploads/tmp/{$original_message_file}", $email);
// Get details from message and invoke PHP Mime Mail Parser
$msg_to_parse = imap_fetchheader($imap, $email, FT_PREFETCHTEXT) . imap_body($imap, $email, FT_PEEK);
$parser = new PhpMimeMailParser\Parser();
@ -474,7 +486,7 @@ if ($emails) {
$contact_email = sanitizeInput($row['contact_email']);
$client_id = intval($row['contact_client_id']);
if (addTicket($contact_id, $contact_name, $contact_email, $client_id, $date, $subject, $message, $attachments)) {
if (addTicket($contact_id, $contact_name, $contact_email, $client_id, $date, $subject, $message, $attachments, $original_message_file)) {
$email_processed = true;
}
@ -503,7 +515,7 @@ if ($emails) {
echo "Created new contact.<br>";
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Contact', log_action = 'Create', log_description = 'Email parser: created contact $contact_name', log_client_id = $client_id");
if (addTicket($contact_id, $contact_name, $contact_email, $client_id, $date, $subject, $message, $attachments)) {
if (addTicket($contact_id, $contact_name, $contact_email, $client_id, $date, $subject, $message, $attachments, $original_message_file)) {
$email_processed = true;
}
@ -523,11 +535,16 @@ if ($emails) {
imap_setflag_full($imap, $email, "\\Seen");
imap_mail_move($imap, $email, $imap_folder);
} else {
// Basically just flags all emails keep them unread and it doesnt move closed tickets
// Basically just flags all emails to be manually checked
echo "Failed to process email - flagging for manual review.";
imap_setflag_full($imap, $email, "\\Flagged");
}
// Remove temp original message if still there
if (file_exists("uploads/tmp/{$original_message_file}")) {
unlink("uploads/tmp/{$original_message_file}");
}
}
}