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Update ticket.php 

Re-make of Related tickets (total open and closed) and contact card, showing previous ticket and status of it. Also, made the contact mobile and contact phone clickable (tel:$contact_phone)
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AFTECH.RO 2023-05-13 02:30:34 +01:00 committed by GitHub
parent a79baae2a8
commit 052d418bad
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1 changed files with 57 additions and 6 deletions
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63
ticket.php
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@ -468,10 +468,27 @@ if (isset($_GET['ticket_id'])) {
<div class="card card-body card-outline card-dark mb-3">
<div>
<h4 class="text-secondary">Contact</h4>
<i class="fa fa-fw fa-user text-secondary ml-1 mr-2 mb-2"></i><strong><?php echo $contact_name; ?></strong>
<br>
<span class="ml-1">Related tickets: Open <strong><?php echo $ticket_related_open; ?></strong> | Closed <strong><?php echo $ticket_related_closed; ?></strong> | Total <strong><?php echo $ticket_related_total; ?></strong></span>
<hr>
<span class="">
<i class="fa fa-fw fa-user text-secondary ml-1 mr-2 mb-2"></i>
<a href="client_contact_details.php?client_id=<?php echo $client_id; ?>&contact_id=<?php echo $contact_id; ?>" class="text-dark">
<strong><?php echo strtoupper($contact_name); ?></strong>
</a>
</span>
<span class="ml-1">
<a href="#" tabindex="0" role="button" data-toggle="popover" title="Related Tickets" data-html="true" data-content="
Open tickets: <strong><a href='tickets.php?contact_id=<?php echo $contact_id; ?>&status=Open'><?php echo $ticket_related_open; ?></a></strong><br>
Closed tickets: <strong><a href='tickets.php?contact_id=<?php echo $contact_id; ?>&status=Closed'><?php echo $ticket_related_closed; ?></a></strong>
">
<span class="badge bg-secondary"><?php echo $ticket_related_total; ?></span>
</a>
</span>
<br>
<?php
if (!empty($location_name)) { ?>
@ -485,14 +502,48 @@ if (isset($_GET['ticket_id'])) {
<?php }
if (!empty($contact_phone)) { ?>
<i class="fa fa-fw fa-phone text-secondary ml-1 mr-2 mb-2"></i><?php echo $contact_phone; ?>
<i class="fa fa-fw fa-phone text-secondary ml-1 mr-2 mb-2"></i><a href="tel:<?php echo $contact_phone; ?>"><?php echo $contact_phone; ?></a>
<br>
<?php }
if (!empty($contact_mobile)) { ?>
<i class="fa fa-fw fa-mobile-alt text-secondary ml-1 mr-2 mb-2"></i><?php echo $contact_mobile; ?>
<i class="fa fa-fw fa-mobile-alt text-secondary ml-1 mr-2 mb-2"></i><a href="tel:<?php echo $contact_mobile; ?>"><?php echo $contact_mobile; ?></a>
<br>
<?php } ?>
<hr>
<?php
$sql_prev_ticket = "SELECT ticket_id, ticket_created_at, ticket_subject, ticket_status, ticket_assigned_to FROM tickets WHERE ticket_contact_id = $contact_id AND ticket_id < $ticket_id ORDER BY ticket_id DESC LIMIT 1";
$row = mysqli_fetch_assoc(mysqli_query($mysqli, $sql_prev_ticket));
if ($row) {
$prev_ticket_id = $row['ticket_id'];
// $prev_ticket_created_at = $row['ticket_created_at'];
$prev_ticket_subject = $row['ticket_subject'];
$prev_ticket_status = $row['ticket_status'];
// $prev_ticket_assigned_to = $row['ticket_assigned_to'];
}
?>
<div class="row">
<div class="col-sm-12">
<i class="fa fa-history text-secondary ml-1 mr-2 mb-2"></i> <b>Previous ticket:</b>
<a href="ticket.php?ticket_id=<?php echo $prev_ticket_id; ?>"><?php echo $prev_ticket_subject; ?></a>
<br>
<i class="fa fa-hourglass-start text-secondary ml-1 mr-2 mb-2"></i> <b>Status:</b> <?php if ($prev_ticket_status == 'Open') { ?>
<span class="text-danger"><?php echo $prev_ticket_status; ?></span>
<?php } else { ?>
<span class="text-success"><?php echo $prev_ticket_status; ?></span>
<?php } ?>
</div>
</div>
</div>
</div>