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Merge pull request #1091 from itflow-org/bugfix-tck-schd-notif 

Bugfix: Ticket scheduling emails
This commit is contained in:
Johnny 2024-10-23 00:29:00 -04:00 committed by GitHub
parent f2dedbf8e8 30738ed9fd
commit 0a63ed2cd6
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GPG Key ID: B5690EEEBB952194
2 changed files with 64 additions and 58 deletions
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2
client_edit_modal.php
View File

@ -50,7 +50,7 @@
value="<?php echo $client_name; ?>" required>
<div class="input-group-append">
<div class="input-group-text">
<input type="checkbox" name="lead" value="1" <?php if($client_is_leads == 1){ echo "checked"; } ?>>
<input type="checkbox" name="lead" value="1" <?php if($client_is_lead == 1){ echo "checked"; } ?>>
</div>
</div>
</div>

120
post/user/ticket.php
View File

@ -1933,7 +1933,7 @@ if (isset($_POST['add_recurring_ticket'])) {
$contact_id = intval($row['contact_id']);
}
// Add scheduled ticket
// Add recurring (scheduled) ticket
mysqli_query($mysqli, "INSERT INTO scheduled_tickets SET scheduled_ticket_subject = '$subject', scheduled_ticket_details = '$details', scheduled_ticket_priority = '$priority', scheduled_ticket_frequency = '$frequency', scheduled_ticket_billable = $billable, scheduled_ticket_start_date = '$start_date', scheduled_ticket_next_run = '$start_date', scheduled_ticket_assigned_to = $assigned_to, scheduled_ticket_created_by = $session_user_id, scheduled_ticket_client_id = $client_id, scheduled_ticket_contact_id = $contact_id, scheduled_ticket_asset_id = $asset_id");
$scheduled_ticket_id = mysqli_insert_id($mysqli);
@ -2127,8 +2127,20 @@ if (isset($_POST['edit_ticket_schedule'])) {
/// Create iCal event
$cal_str = createiCalStr($schedule, $cal_subject, $cal_description, $cal_location);
$data = [
[ //Client Contact Email
// Notify the agent of the scheduled work
$data[] = [
'from' => $config_ticket_from_email,
'from_name' => $config_ticket_from_name,
'recipient' => $user_email,
'recipient_name' => $user_name,
'subject' => "Ticket Scheduled - [$ticket_prefix$ticket_number] - $ticket_subject",
'body' => "Hello, " . $user_name . "<br><br>The ticket regarding $ticket_subject has been scheduled for $email_datetime.<br><br>--------------------------------<br><a href=\"https://$config_base_url/ticket.php?id=$ticket_id\">$ticket_link</a><br>--------------------------------<br><br>Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email",
'cal_str' => $cal_str
];
if ($config_ticket_client_general_notifications) {
// Notify the ticket contact of the scheduled work
$data[] = [
'from' => $config_ticket_from_email,
'from_name' => $config_ticket_from_name,
'recipient' => $contact_email,
@ -2156,31 +2168,20 @@ if (isset($_POST['edit_ticket_schedule'])) {
This is an automated message. Please do not reply directly to this email.
</div>"),
'cal_str' => $cal_str
],
[
// User Email
'from' => $config_ticket_from_email,
'from_name' => $config_ticket_from_name,
'recipient' => $user_email,
'recipient_name' => $user_name,
'subject' => "Ticket Scheduled - [$ticket_prefix$ticket_number] - $ticket_subject",
'body' => "Hello, " . $user_name . "<br><br>The ticket regarding $ticket_subject has been scheduled for $email_datetime.<br><br>--------------------------------<br><a href=\"https://$config_base_url/ticket.php?id=$ticket_id\">$ticket_link</a><br>--------------------------------<br><br>Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email",
'cal_str' => $cal_str
]
];
];
//Send all watchers an email
$sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id");
// Notify the watchers of the scheduled work
$sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id");
while ($row = mysqli_fetch_array($sql_watchers)) {
$watcher_email = sanitizeInput($row['watcher_email']);
$data[] = [
'from' => $config_ticket_from_email,
'from_name' => $config_ticket_from_name,
'recipient' => $watcher_email,
'recipient_name' => $watcher_email,
'subject' => "Ticket Scheduled - [$ticket_prefix$ticket_number] - $ticket_subject",
'body' => mysqli_escape_string($mysqli, nullable_htmlentities("<div class='header'>
while ($row = mysqli_fetch_array($sql_watchers)) {
$watcher_email = sanitizeInput($row['watcher_email']);
$data[] = [
'from' => $config_ticket_from_email,
'from_name' => $config_ticket_from_name,
'recipient' => $watcher_email,
'recipient_name' => $watcher_email,
'subject' => "Ticket Scheduled - [$ticket_prefix$ticket_number] - $ticket_subject",
'body' => mysqli_escape_string($mysqli, nullable_htmlentities("<div class='header'>
Hello,
</div>
The ticket regarding $ticket_subject has been scheduled for $email_datetime.
@ -2202,13 +2203,14 @@ if (isset($_POST['edit_ticket_schedule'])) {
<div class='no-reply'>
This is an automated message. Please do not reply directly to this email.
</div>")),
'cal_str' => $cal_str
];
'cal_str' => $cal_str
];
}
}
// Send
$response = addToMailQueue($mysqli, $data);
// Update ticket reply
$ticket_reply_note = "Ticket scheduled for $email_datetime " . (boolval($onsite) ? '(onsite).' : '(remote).');
mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = '$ticket_reply_note', ticket_reply_type = 'Internal', ticket_reply_time_worked = '00:01:00', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id");
@ -2288,8 +2290,21 @@ if (isset($_GET['cancel_ticket_schedule'])) {
$user_name = sanitizeInput($row['user_name']);
$user_email = sanitizeInput($row['user_email']);
$data = [
[ //Client Contact Email
// Notify the agent of the cancellation
$data[] = [
// User Email
'from' => $config_ticket_from_email,
'from_name' => $config_ticket_from_name,
'recipient' => $user_email,
'recipient_name' => $user_name,
'subject' => "Ticket Schedule Cancelled - [$ticket_prefix$ticket_number] - $ticket_subject",
'body' => "Hello, " . $user_name . "<br><br>Scheduled work for the ticket regarding $ticket_subject has been cancelled.<br><br>--------------------------------<br><a href=\"https://$config_base_url/ticket.php?id=$ticket_id\">$ticket_link</a><br>--------------------------------<br><br>Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email",
'cal_str' => $cal_str
];
if ($config_ticket_client_general_notifications) {
// Notify the ticket contact of the cancellation
$data[] = [
'from' => $config_ticket_from_email,
'from_name' => $config_ticket_from_name,
'recipient' => $contact_email,
@ -2317,30 +2332,19 @@ if (isset($_GET['cancel_ticket_schedule'])) {
This is an automated message. Please do not reply directly to this email.
</div>"),
'cal_str' => $cal_str
],
[
// User Email
'from' => $config_ticket_from_email,
'from_name' => $config_ticket_from_name,
'recipient' => $user_email,
'recipient_name' => $user_name,
'subject' => "Ticket Schedule Cancelled - [$ticket_prefix$ticket_number] - $ticket_subject",
'body' => "Hello, " . $user_name . "<br><br>Scheduled work for the ticket regarding $ticket_subject has been cancelled.<br><br>--------------------------------<br><a href=\"https://$config_base_url/ticket.php?id=$ticket_id\">$ticket_link</a><br>--------------------------------<br><br>Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email",
'cal_str' => $cal_str
]
];
];
//Send all watchers an email
$sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id");
while ($row = mysqli_fetch_assoc($sql_watchers)) {
$watcher_email = sanitizeInput($row['watcher_email']);
$data[] = [
'from' => $config_ticket_from_email,
'from_name' => $config_ticket_from_name,
'recipient' => $watcher_email,
'recipient_name' => $watcher_email,
'subject' => "Ticket Schedule Cancelled - [$ticket_prefix$ticket_number] - $ticket_subject",
'body' => mysqli_escape_string($mysqli, nullable_htmlentities("<div class='header'>
// Notify the watchers of the cancellation
$sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id");
while ($row = mysqli_fetch_assoc($sql_watchers)) {
$watcher_email = sanitizeInput($row['watcher_email']);
$data[] = [
'from' => $config_ticket_from_email,
'from_name' => $config_ticket_from_name,
'recipient' => $watcher_email,
'recipient_name' => $watcher_email,
'subject' => "Ticket Schedule Cancelled - [$ticket_prefix$ticket_number] - $ticket_subject",
'body' => mysqli_escape_string($mysqli, nullable_htmlentities("<div class='header'>
Hello,
</div>
Scheduled work for the ticket regarding $ticket_subject has been cancelled.
@ -2362,11 +2366,13 @@ if (isset($_GET['cancel_ticket_schedule'])) {
<div class='no-reply'>
This is an automated message. Please do not reply directly to this email.
</div>")),
'cal_str' => $cal_str
];
'cal_str' => $cal_str
];
}
}
$response = addToMailQueue($mysqli, $data);
// Send email(s)
addToMailQueue($mysqli, $data);
// Update ticket reply
$ticket_reply_note = "Ticket schedule cancelled.";