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Merge pull request #971 from wrongecho/ticket-report-fix

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Bugfix: Ticket report - average time to close
This commit is contained in:
Johnny
2024-06-08 12:46:58 -04:00
committed by GitHub
parent 551146d3e2 c06c240e2a
commit 0af4a7ac1e
1 changed files with 3 additions and 2 deletions
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report_ticket_by_client.php
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@@ -79,7 +79,7 @@ $sql_clients = mysqli_query($mysqli, "SELECT client_id, client_name FROM clients
<th>Client</th> <th>Client</th>
<th class="text-right">Tickets raised</th> <th class="text-right">Tickets raised</th>
<th class="text-right">Tickets closed</th> <th class="text-right">Tickets closed</th>
<th class="text-right">Time worked <i>(H:M:S)</i></th> <th class="text-right">Total Time worked <i>(H:M:S)</i></th>
<th class="text-right">Avg time to close</th> <th class="text-right">Avg time to close</th>
</tr> </tr>
</thead> </thead>
@@ -119,6 +119,7 @@ $sql_clients = mysqli_query($mysqli, "SELECT client_id, client_name FROM clients
$total += ($closedTime->getTimestamp() - $openedTime->getTimestamp()); $total += ($closedTime->getTimestamp() - $openedTime->getTimestamp());
$count++; $count++;
} }
$avg_time_to_close = $total / $count;
?> ?>
@@ -127,7 +128,7 @@ $sql_clients = mysqli_query($mysqli, "SELECT client_id, client_name FROM clients
<td class="text-right"><?php echo $ticket_raised_count; ?></td> <td class="text-right"><?php echo $ticket_raised_count; ?></td>
<td class="text-right"><?php echo $ticket_closed_count; ?></td> <td class="text-right"><?php echo $ticket_closed_count; ?></td>
<td class="text-right"><?php echo $ticket_total_time_worked; ?></td> <td class="text-right"><?php echo $ticket_total_time_worked; ?></td>
<td class="text-right"><?php echo secondsToTime($total); ?></td> <td class="text-right"><?php echo secondsToTime($avg_time_to_close); ?></td>
</tr> </tr>
<?php <?php
} }